Ixelles Ponds Tours

Hotel was clean and had nice decor. Area was relatively quiet and convenient with nearby metro stations and shops. We had an issue with the shower where the door was not flush with the ground. This resulted in water spilling into the rest of the bathroom and seeping into the bedroom. It wasn’t noticeable until I came out of the bathroom to see the floor of the bedroom was wet. We contacted the service desk and there was only one person manning the whole hotel. We asked if we could get cleaning services or at least some towels to sop it up and he said there were no cleaning people at night and since he was the only one there he couldn’t come up and leave the desk. We came down and grabbed towels and cleaned it up ourselves. He then gave us a different room to use which had a bathtub so we didn’t encounter the issue again. But this all happened around midnight and it was really inconvenient to replace our stuff and have to move when we were settling down for bed. He told us that there have been issues in the past with the bathrooms flooding due to poor design of the shower. We also read other reviews saying a similar story. Although the man was very nice, we were not impressed with how the hotel handled the matter. No one checked in again with us after this happened. When we brought this up to the front desk at checkout, they said they were going to email us about compensation details but they never did leaving us to write this review.

Pretty hotel room but there were a couple of things I didn’t like. The smudges on the desk and the fact that the smudges came off when I started cleaning… I don’t feel the room was cleaned as well as it should have been. Generally, I sanitize any room I stay in. Though, I am usually sanitizing a spotless room. This hotel might also have plumbing issues. The smell of the bathroom filled the room, it was pretty unpleasant. The property just needs some upgrades. I have to say, the staff is wonderful. We only spent one night but they were extremely hospitable. Also, I had the best little croissants and cappuccino at breakfast time!

Our room smelled like smoke. Be sure to ask for a non-smoking room