When we rust arrived, the owner/manager welcome us as though we were family. The ryokan is set in a beautiful location with hills, cherry blossoms, and rivers/creeks within sight. Most of the staff spoke English and the ride from the train station by taxi was very easy. The service, public baths and food were terrific! The room(s) we're spacious and the outdoor sitting area were comfortable and the view was great. The rooms themselves, as well as the bathroom could use a facelift (painting! fixtures! etc. Although it was not luxurious, it was a very comfortable stay.