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Reviews of Arai Ryokan

3.5 out of 5
Arai Ryokan
970 Shuzenji, Izu, Shizuoka-ken

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 128 reviews" "
Rating 8 - Good. 27 out of 128 reviews" "
Rating 6 - Okay. 1 out of 128 reviews" "
Rating 4 - Poor. 1 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very beautiful. A lot of Onsen options inside the hotel. The service is great. Will stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Mehran

Liked: Cleanliness, amenities, property conditions & facilities
All great!

10/10 Excellent

TSZ LING VINCI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are super nice and the view of the room is terrific. Both dinner and breakfast are delicious, we enjoy staying here very much.
Stayed 1 night in Nov 2023

10/10 Excellent

Nadeem

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ryokan with delicious food, plenty of drink options, 4 baths, and very friendly staff. Loved every bit of our stay. Be warned that the staff speak limited English, so some Japanese may ne necessary or prepare to use translator.
Stayed 1 night in Nov 2023

10/10 Excellent

joseph

Stayed 1 night in Oct 2023

10/10 Excellent

Michael, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful Ryokan with their own onsen on site. The different onsen have hours segregated for male and female guests. Room comes with half board, serving traditional Japanese fare. Dinner was 10 course meal, breakfast very substantial as well. Friendly and attentive staff. Beautiful Location right on the river.
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very special night stay here - perfect for couples. Delicious food and attentive staff.
Stayed 1 night in Sep 2023
Response from okami on Sep 23, 2023
Thank you very much for staying with us.We are very happy to hear that you were satisfied with our food and the service of our staff.We look forward to meeting again.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great memory for our last night in Japan. Everything was wonderful.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation, with a side sightseeing
We arrived just in time for dinner to be served in our room — an experience we'd highly recommend. The multi-course affair was a wonderful way to cap off a long day of traveling. In the morning we rose early to enjoy the on-site onsens, which is why we chose this property (and was well worth the splurge). After a breakfast (again in our room), we walked the town. Upon arriving we hadn't realized how convenient the location is. As we continued on our way, our only regret at checkout was that we hadn't stayed longer.
Kaseiki served in your room, a touch we'd recommend
One of the peaceful gardens inside where one can enjoy coffee and tea
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff were very efficient and professional, some other are extremely friendly and attentive. We have been pampered during our stay. The only complaint is the store in the lobby is too small can only carry very limited items.
Stayed 1 night in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

SantosN

Business traveler
Liked: Cleanliness, staff & service
Location and service was excellent right next to river. Kaiseki was very good. Room had half raised beds that were not as good as sleeping on tatami. Room also did not look tradipnal because of the beds
Stayed 1 night in Oct 2019

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I think the service was good, I was very disappointed in the onsens. They had no variety and were all the same temperature, just different shapes. For the price you pay, I would hope for at least one hot bath, one medium warm, and one cold bath.
Stayed 1 night in Jun 2019

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, an amazing experience.
Beautiful hotel. The beds were extremely comfortable and the staff very attentive.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
Beautiful place ! The setting is wonderful , the food superb !
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arai is a very nice ryokan. Food was generally pretty good quality, except for the deep fried items, which is not very pleasant to eat by the time it arrives in our room cold.
Stayed 3 nights in Dec 2018

10/10 Excellent

Sachiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience of onsen in a very refinated place
Stayed 1 night in Dec 2018

10/10 Excellent

Loc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BORED AT NIGHT
Everything was good, except the Internet connection were so so so so so BAD. The only area that have good connection was in the lobby.
Stayed 2 nights in Nov 2018

10/10 Excellent

Bohdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ryokan!
Incredible ryokan and an amazing room with views onto the lake with koy carp! Would definitely stay again. Staff we very kind and helpful :)
Thank you for choosing to stay with us at the Arai ryokan and for writing a review. We are happy when you enjoy staying with us. We will hope to continue offering comfortable lodging for tourists to Japan for a long time. We look forward to having you during your future visit to Japan.

10/10 Excellent

Lexi, Leesburg, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!!
This place is incredible!! We enjoyed in room massage and dinner, the hot springs and hospitality. We wore our kimono the entire visit and loved all of the food. Quick walk to Shuzenji Temple and the bamboo grove. Great shops, amazing views and pure luxury!

10/10 Excellent

ashley, toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible!
This is a beautiful and authentic Japanese Onsen. So lovely. Good price. Great people. Waters are incredible. Stay for a day or two. No donner included buy restaurants and shops everywhere.

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty nice view and warm services ever! We will definitely go there next time. The dinner and breakfast are awesome and everyone in the hotel is so nice. If you love hot spring, you will definitely book here!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing grounds, amazing staff – one of the best!
Having stayed in a plethora of ryokan over many years in Japan, this is one of the best experiences I've had so far. Wonderful staff, excellent food and character galore. I'll be going back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical ryokan
Stayed at Arai ryokan for two nights with my family. The culture heritage bath was impressive. Lovely gardens. However the private shower room which attached to our room was very cold. It was almost impossible to take a shower there.

10/10 Excellent

EUNBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ross, Hawaii

Liked: Cleanliness, staff & service, room comfort
A Gem In The Mountains Of Suzenji
Our stay at Arai Roykan was wonderful. The staff was very gracious and the food was excellent. The Roykan is rather old so the bathroom in our room was small and a bit inconvenient to use; however, the rest of the room was comfortable as any other roykan. The roykan is located in a nice country/mountain setting with a river running along side it. Very relaxing and quiet except for the running river. I would recommend this roykan for anyone looking for a place far away from the big city setting.

8/10 Good

Ling, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful heritage ryokan
Excellent ryokan will lovely moss gardens, koi ponds and 4 onsens (one outdoor!). Rooms were clean and spacious, with attached bath and toilet - we had the yuki wing. The ryokan is very old but very well maintained and wonderfully preserves that old Edo period culture and feel. It felt like I was transported back in time. Onsens were clean and comfortable too - only downside was that I saw a big spider crawling on the walls of one of them!

10/10 Excellent

Bristol Bill, Gunma, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Ryokan experience
The room was the best ryokan room I have stayed in with a wonderful view out over a fast flowing river and towards a bamboo forest. The food with its attention to detail and carefully sourced ingredients was as good as anything you'd get in a European Michelin starred restaurant and the service of the girl who served our room was exceptional. The location is convenient in the middle of the resort town of Shuzenji and with good access to surrounding attractions. The onsens were all outstanding too. Definitely hope to visit again.

8/10 Good

Ben Curzon, UK

Liked: Staff & service
Hot water
Great ryokan experience and food. The traditional and outdoor onsens are (to my non-Japanese eyes) beautiful. Staff are extremely helpful. Generally and all round good place, but there are certainly some tired edges to the ryokan. Not a deal breaker though.

8/10 Good

Kellie, Cleveland Ohio

Liked: Cleanliness, staff & service, room comfort
The dinner and breakfast meals were amazing. Many unusual items and many courses. That was the best part of the experience! The facilities were worn down. I would not pay $500 a night to stay there again, except the food really brought up the experience. The onsens varied from small and questionably clean, to an outside one that was pretty nice. The third onsen was like a temple setting and was nice, but again, a bit run down.

8/10 Good

Julie, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil ryokan
When we rust arrived, the owner/manager welcome us as though we were family. The ryokan is set in a beautiful location with hills, cherry blossoms, and rivers/creeks within sight. Most of the staff spoke English and the ride from the train station by taxi was very easy. The service, public baths and food were terrific! The room(s) we're spacious and the outdoor sitting area were comfortable and the view was great. The rooms themselves, as well as the bathroom could use a facelift (painting! fixtures! etc. Although it was not luxurious, it was a very comfortable stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional Japanese inn
Great place Very interesting authentic Japanese experience The hot springs ( onsen) were excellent. We were served a 14 course dinner which was quite authentic and very interesting.

10/10 Excellent

Genko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
毎回来ていますが素晴らしい旅館です。
Stayed 1 night in Mar 2024

10/10 Excellent

Ling-Wen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staffs, great onsens and food, love it
We had a wonderful time in this beautiful hotel and it was the best decision to stay 2 nights since there are 5 to 6 onsen places here! And the staff Junna and Ishihara are lovely and attentive to our needs, hotel breakfast and dinner are all tasty and you can enjoy in the room with a great view(the room Hara is recommended), we also borrowed auto-bike from the hotel with a fair price (2 for 500 yen/hour) exploring this small quiet place with bike is a must!
Stayed 1 night in Jan 2024

10/10 Excellent

GWANGIL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JUIHAI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旅館的人服務熱忱用心
離竹林小徑很近
旅館古色古香
Stayed 1 night in Oct 2023

10/10 Excellent

Hiromichi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
歴史ある旅館出の素晴らしい経験
おおいに満足。特に旅館内部ガイドツアーは良かった。 朝、コーヒーを飲めるサービスがあったら良かったと思う。(有料でもいいので)素晴らしい庭を眺めながらの一杯は最高だと思う
Stayed 1 night in Oct 2023

10/10 Excellent

LEE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sascha

Stayed 2 nights in Mar 2023

2/10 Terrible

Harumi

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
女湯に男性が入ってきたので制止したがそのまま湯舟に。入浴中だったのは2名。そのうちの1名がフロントに電話し、あとはスタッフに任せた。入れ替わりの浴場で間違いはあるかもしれないが、その後何事もなかったような対応。管理者から一言あって当然ではないだろうか。施設側の姿勢がこれでよく分かる。老舗旅館なのに本当に残念。もう行きません。
Stayed 1 night in Mar 2023

8/10 Good

Kyouko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室係員の対応がよかったですね。
Stayed 1 night in May 2022

10/10 Excellent

kimio

Stayed 1 night in Nov 2021
Response from 女将 on Nov 25, 2021
この度は、ご宿泊下さいまして誠に有難うございました。 私共のおもてなしに高い評価を頂きまして大変嬉しく存じます。 当館は来年、創業150年を迎えます。 これからも皆様にごゆっくりお寛ぎいただけますよう、努めて参りたいと存じます。 またのご来館、心よりお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
とても良い
Stayed 1 night in Oct 2021
Response from 女将 on Nov 1, 2021
この度は、ご宿泊下さいまして誠に有難うございました。 10段階の10という評価を頂き大変嬉しく、また励みにもなります。このことに驕らず、気を引き締めてこれからも皆様にご満足いただけますよう努めて参りたいと存じます。 またのご来館、心よりお待ちしております。

8/10 Good

Genko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
昔ながらの温泉旅館。またいきたいです。
Stayed 1 night in Sep 2021
Response from 女将 on Nov 1, 2021
この度は、ご宿泊下さいまして誠に有難うございました。 「またいきたいです。」とお言葉を頂き、大変嬉しく存じます。 当館は明治5年創業で来年には150周年を迎えます。 昔ながらの佇まいや雰囲気を大切に守りながら、これからも皆様をお迎えして参りたいと存じます。 またのご来館、心よりお待ちしております。

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日頃の喧騒を離れて
本来は違う部屋を予約していたのですが、部屋に余裕があるということで、泉鏡花の「斧琴菊」の舞台となった「桐の三番」の部屋にアップグレードしてもらえました。部屋から鯉に直接エサをやったり風情のある部屋でした。部屋にも温泉引き込みの内風呂があったのですが、そちらは結局、体を洗うためだけに利用。天平大浴堂は昭和初期の柱がそのまま残っています。当時の風情をそのままに、ということでシャワー施設がないので、内風呂でまず体を洗えたのは良かったです。施設内の文化財の解説(一人500円)がとても良かったです。昔ながらの日本の旅館、とにかく、ゆっくり過ごすことができました。
Stayed 1 night in Aug 2021
Response from 女将 on Aug 28, 2021
この度は、ご宿泊下さいまして誠に有難うございました。 大正時代に建てられた「桐の三番」は準特別室となっております。 口コミ頂きましたように池に面していますので、お部屋にいながら池の鯉に餌をあげることが出来る唯一のお部屋で、特にお子様連れの常連様に人気があります。 天平大浴堂はお寺のお堂のような大浴場で、昔ながらの雰囲気を楽しんでいただけるよう、シャワーがついておりません。 ゆっくりと温泉を堪能していただける、そんな大浴場となっております。 他にシャワーのついている近代的な大浴場や貸切風呂が2か所、開放的な野天風呂もございます。 施設内を案内する文化財ガイドは、当館をより楽しんでいただけますので是非参加をお勧めいたします。 また来年の大河ドラマではこのエリアが舞台となっており、観光協会では街のガイドも行う予定です。 またのご来館、心よりお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from 女将 on Aug 28, 2021
この度は、ご宿泊下さいまして誠に有難うございました。 最高の評価を頂き、とても嬉しく存じます。 これからも皆様に「泊まって良かった」と仰って頂けるよう努めて参りたいと存じます またのご来館、心よりお待ちしております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新井旅館 よかったです
Stayed 1 night in Aug 2020