Ratings based on 8 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
88% of guests recommend
2.1 Room cleanliness
2.1 Service & staff
2.2 Room comfort
1.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Business Travelers
by FS

2nd Chance and Equally Disappointing

Posted Mar 5, 2013 on Hotels.com
This was the 2nd time I booked Ascott and It was very disappointing. The hotel is currently undergoing renovation but most of the floors are still old, smelly and with outdated furniture. I asked to be moved and they offered us a newly renovated room on the 18th Floor. I was traveling with Family booked it due to its perfect location and entertainment options for my family while I was in meetings, besides that it was poorly managed, slow service and low quality food (even for breakfast). The staff is well intentioned and try their best to attend your requests but: 1) No towels ready in the room everyday for 5 days we had to ask for it 2)Taxi wait was fairly long and the staff failed to request credit card enabled taxis 3) The hotel has recently changed their policy and breakfast is no longer included. On the other hand, internet connection on the new rooms is perfect, the location is ideal if your trip involves meetings in the city center or shopping/nightlight or food (great restaurants nearby).
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Worst Hotel Ever

Posted Dec 15, 2012 on Hotels.com
My room was about 13 degrees C for the entirety of my stay and the water was colder than the air. I contacted maintenance and they did nothing to fix it.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 30, 2012 on Hotels.com
Don't stay here.. I don't normally complain but really, the room decor was old and smelly, the breakfast was terrible and limited, there was no wifi, the staff was not very hospitable or helpful.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 26, 2012 on Hotels.com
My advice is to avoid the place. The room was dirty - dust everywhere; in bad repair - bathtub, iron stained my shirt with rust and poor service - room service took an hour and there is a long (30 minute) wait for taxis. Also it was very noisy. Hotels.com did not warn me that the building was being renovated. Jack-hammering begins at 8am and lasts until 8pm. There is no currency exchange service, but the hotel GM changed Singapore dollars for me personally. Overall, a pretty bad experience.
1 out of 5
by A verified traveler

Ascott Jakarta is a terrible hotel

Posted Jan 18, 2012 on Hotels.com
This hotel is absolutely terrible and what makes it worse is that they have used airbrushed or fake photos on their website and misleading descriptions of the facilities to make it seem much better than what it really is. The Studio rooms are terrible. The one bedroom apartments are better. If you do get a Studio keep complaining until they upgrade you. They also don't respect non-smokers and provide smoking rooms when a non-smoking room is booked. If I had known what this hotel was really like I would have gone elsewhere. The hotel is in poor condition, it is also gloomy and mosquito infested. There is a washing machine in the room but the dryer doesn't work so you have to hang your clothes in the bathroom. There are a lot of little maintenance issues that do not get attended to like broken cupboards and lights. The staff are friendly but useless. The maid service is very inconsistent and if you don't put the 'Do not disturb' sign on they will knock on your door at 8:30am. They will give you massive amounts of soap which you don't need but they wont replace the tea bags so you can only have 2 cups of tea no matter how many days you stay there. Sometimes they ask you if there is anything else you want them to do and then they mostly ignore the requests, probably because they didn't understand what you said. The free buffet breakfast is terrible and not worth bothering with. All they provide is cereal, toast, fruit, eggs and some dodgy hot food. There is no restaurant or bar in this hotel but rooms do have stoves & fridges so you can cook your own food. There are 3 supermarkets nearby but the Thamrin City Hypermart is hard to find and has limited western food while the 2 inside the Grand Indonesian mall have imported western food but are more expensive. You can buy beer in all the supermarkets though. The "complimentary" wireless internet only works in the lobby and not in the room. The in-room broadband is supposed to be charged but I wasn't charged for using it. Alternatively if you are on the front side of the hotel you might be able to access the unsecured free wireless from the Kempinski Hotel . The gym & swimming are not as good as the pictures. The pool is quite small and the gym has old equipment. The only good thing about this hotel is the location beside the Grand Indonesian mall which is a huge mall with many nice shops. But there are other much better hotels beside this mall.
4 out of 5
Recommended
by A verified traveler from Singapore

Ascott

Posted Nov 13, 2011 on Hotels.com
Nice hotel except the breakfast is bad , gd location.
3 out of 5
Recommended
by A verified traveler

Posted Oct 16, 2011 on Hotels.com
Rooms are very dated and needs a fresh look badly. Service standards can be better and staff's standard of English can be improved. Location is excellent, close to Grand Indonesia, a big shopping mall with lots of restaurants and shopping.
3 out of 5
Recommended
for Couples
by A verified traveler from Kuala Lumpur

Location, Location, Location

Posted Mar 25, 2010
My wife and I like Ascott Jakarta for what a hotel has in terms of good amenities, customer service, cleanliness and location except for two things. The hotel is not generous enough in its breakfast buffet and it has a substandard spa & massage. The buffet is rather pathetic for a hearty eater like me whilst the masseuse is not properly trained in massage, as I suffered backache afterwards.