Caro Andrea,Grazie per aver dedicato del tempo per raccontarci la tua esperienza al Mercure Jakarta Kota. Mi dispiace che la tua esperienza non abbia soddisfatto le tue aspettative; per favore permettetemi di esprimere le mie più sincere scuse.Noi di Mercure ci impegniamo a fornire un'esperienza di servizio superiore a ogni cliente; quindi il tuo feedback è molto importante per noi. Ti assicuriamo che stiamo adottando le misure appropriate per affrontare il problema e prevenirne il verificarsi in futuro.Apprezziamo che tu abbia condiviso le tue preoccupazioni e speriamo che ci darai l'opportunità di servirti meglio nel prossimo futuro.Cordiali saluti,Con affetto,TeukuRussiannyah - Direttore generale

Dear AnonymousWe very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercurely Yours,Teuku Rusiansyah - General Manager

Dear Mr Naohiro,Thank you for taking the time to provide feedback about your recent stay at Mercure Jakarta Kota.We regret to hear that your experience did not meet your expectations. We value all guest feedback and use it as an opportunity to improve our services. If you have any specific concerns or suggestions you'd like to share, please feel free to let us know so that we can address them accordingly.Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future.Sincerely,

Dear Ichiro,Thank you for choosing Mercure Jakarta Kota for your stay, and for taking the time to share your feedback.We are pleased to know that you had an overall positive experience during your stay. We would greatly appreciate any specific comments or suggestions you may have to help us improve further.Your feedback is invaluable to us, and we hope to welcome you back in the future for an even more enjoyable stay.Sincerely,Teuku Rusiansyah - General Manager

Dear Mr. Hiroyasu,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be helpful during your stay at Mercure Jakarta Kota.Please accept our sincere apologies for any inconvenience you experienced regarding the availability of towels in your room. Rest assured, we will address this with our housekeeping team to ensure such oversights do not occur in the future.Your valuable comments are vital to us as we continuously strive to enhance our services and facilities. If there is anything else you would like to bring to our attention or if you have any additional feedback, please feel free to let us know.We truly value your patronage and hope to have the opportunity to welcome you back for an improved and more satisfying experience in the future.Sincerely,

Dear Simon,Thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay at our hotel, and we appreciate your kind comments about our good location and friendly and helpful staff.We take note of your observation about some aspects of the hotel looking slightly dated, and we will certainly consider it as we continuously work towards enhancing our facilities.Your satisfaction is of utmost importance to us, and we are glad to know that everything worked well during your stay.If there is anything else you would like to mention or if you have any suggestions for improvement, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,

Dear Yoshio,On behalf of the entire team at Mercure Jakarta Kota, I want to extend our sincerest gratitude for taking the time to share your valuable feedback with us. Your comments play a crucial role in our continuous efforts to improve and deliver exceptional experiences to our esteemed guests like you.We are thrilled to learn that you had a wonderful stay with us, and that you found our hotel to be a pleasant environment for your visit. Your kind words regarding our convenient location and the ease of finding nearby dining options are greatly appreciated.Rest assured that your feedback will be shared with our team, and we will use it as a source of inspiration to further elevate the quality of our services and facilities.Once again, thank you for choosing Mercure Jakarta Kota for your recent stay. We are eagerly looking forward to welcoming you back for another memorable experience in the near future.Sincerely,

Dear Mr Khairil Umar,Thank you for taking the time and effort to write your experience regarding your recent stay at Mercure Jakarta Kota.We are extremely happy to know that you had such a great stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to welcoming you back in the future.Sincerely,Teuku Rusiansyah - General Manager

Dear Mr Stanley,Thank you very much for having stayed with Mercure Jakarta Kota and taking your time to write your feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Teuku Rusiansyah - General Manager

Dear Valued Guest, Thank you so much for having stayed with Mercure Jakarta Kota and taking the time to write your feedback. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. However, I am glad that you had a good experience at our hotel in overall. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely Teuku Rusiansyah - General Manager

Dear Valued Guest, Thank you for taking your value time to share your feedback which will help us to provide the better facilities and services. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. We hope to be able to welcome you back again and better serve you in the near future. Sincerely Teuku Rusiansyah - General Manager

Dear Valued Guest, Thank you for your time to rate us on on expedia. It would be helpful for us if you could share us your experience by letting us know in detail so we can follow up if there is any improvement we can do or action to be taken during your recent stay with us. Many Thanks, Riganda Togatorop - General Manager

Dear Valued Guest, Greetings from Mercure Jakarta Kota ! Thank you for taking the time to fill up our online survey regarding your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding towels in room has been shared with the department concerned for improvement. And also for our Wifi still be our concern to follow up. Please rest assured that we are taking necessary action to ensure the same will not occur in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop - General Manager

Dear Valued Guest, Warmest greetings from Mercure Jakarta Kota. Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding our room has been shared with the department concerned for improvement. And we are still continuing to carry out renovations and improvements in phases for areas in the hotel, including rooms, bathrooms and facilities inside; and hopefully this change will make the atmosphere of your next stay even more comfortable and better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop General Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. Your feedback regarding power socket, we are still on process one by one to additional power socket in room. I hope this improvement will make your stay more comfortable. Your positive praise for our teams has been shared because this is one tool to always motivate the team to continue to provide great service to our guests. We are also glad that our location has benefited you. We sincerely thank you for sharing your experience and we do look forward to welcoming you back to Mercure Jakarta Kota. Sincerely, Riganda Togatorop - General Manager

Dear Valued Guest, Thank you for taking time to share your thought about us at Hotels.com following your recent visit. It is a pleasure that our hotel has benefited you. Further to your comment, it would be helpful for us if you could share us your experience by letting us know in detail so we can follow up if there is any improvement we can do or action to be taken. Many thanks, Riganda Togatorop - General Manager

Dear Mr. Ranu Wijaya, Greetings from Mercure Jakarta Kota Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We regret to learn that you had disappointment on our room and in room dining. I would like to assure you that your feedback have been shared with the rest of the team and that we are taking series of steps to evaluate and improve our services in those areas. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Sincerely, Riganda Togatorop - General Manager