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Reviews of Vertu Harmoni Jakarta

4 out of 5
Vertu Harmoni Jakarta
Jalan Hayam Wuruk No. 6, Jakarta, Jakarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable
Stayed 2 nights in Apr 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dyah Arumawar on Apr 26, 2024
Dear Mr. NickThank you for taking the time to tell us about your experience at the Vertu Harmoni Jakarta. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Vertu Harmoni Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The towel seem old and should be replace with new towel 2. Breakfast - Should deploy at least a staff to go around with coffee pot instead of relaying on the coffee maker machine. Coffee maker require constant clearing of the tray and causing long queue.
Stayed 2 nights in Jan 2024
Response from Dyah Arumawar Rachma on Jan 24, 2024
Dear Mr. EricThank you for taking the time to tell us about your experience at the Vertu Harmoni Jakarta. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Vertu Harmoni Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel & service! Thank you so much for upgrading our room. My brother frequently staying at Vertu so highly recommend that we try. Indeed it exceeded our expectation. Will be back soon only at Vertu.
Stayed 2 nights in Jan 2024
Response from Dyah Arumawar Rachma on Jan 24, 2024
Dear Ms. Melissa,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent visit and for taking the time to share with us your comments.We were delighted to learn that you had an excellent journey with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

8/10 Good

Douglas, Cottonwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to most places.
Stayed 2 nights in Dec 2023
Response from Dyah Arumawar Rachma on Jan 24, 2024
Dear Mr. Douglas,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent visit and for taking the time to share with us your comments.We were delighted to learn that you had an excellent journey with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

Elson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dyah Arumawar on Oct 5, 2023
Dear Elson,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent stay in Jakarta City and for taking the time to share us your comments.We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

6/10 Okay

Yew Loi Ashley

Stayed 4 nights in Aug 2023
Response from Dyah Arumawar on Oct 10, 2023
Dear Mr. Yew Loi Ashley ,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent stay in Jakarta City and for taking the time to share us your comments.We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

Govintharasah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Excellent 👍👍
Stayed 2 nights in Jul 2023
Response from Dyah Arumawar Rachma on Aug 17, 2023
Dear Govintharasah,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent stay in Jakarta City and for taking the time to share us your comments.We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

Wil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay!
Very nice place. The bed was very comfortable, the shower and bathroom area are spacious enough. The staff was incredibly friendly - from the door man, front desk clerk, wait staff and bartenders. The only ding I have is probably the breakfast. It's quite extensive, with multiple selections of western and Asian dishes. But the taste doesn't really stand out - not bad, but ultimately forgettable. Stay in this hotel, but eat your breakfast somewhere else.
Stayed 1 night in May 2023
Response from Dyah Arumawar Rachma on Jun 19, 2023
Dear Wil,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent visit and for taking the time to share us your comments.We were delighted to learn that you had an excellent journey with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

Irwan

Liked: Staff & service, amenities, property conditions & facilities
Vertu is a very nice , clean and friendly staffs hotel. I stay for 3 days and would definitely stay here again
Stayed 3 nights in Apr 2023
Response from Dyah Arumawar Rachma on Apr 9, 2023
Dear Mr. Irwan,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent visit and for taking the time to share us your comments.We were delighted to learn that you had an excellent experience with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

damon

Stayed 7 nights in Mar 2023
Response from Dyah Arumawar Rachma on Mar 18, 2023
Dear Mr. Damon,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent stay in Jakarta City and for taking the time to share us your comments.We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Tze Horng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new perfect hotel
Could not have asked for any more (other than free breakfast :) ). It was such a nice stay, so cheap, great service and facilities.
Stayed 4 nights in Jul 2017

4/10 Poor

Rachmat, Jakarta

Liked: Cleanliness
Disliked: Room comfort
Terrible water pressure
Great design but i feel its more substance over quality. Stayed both at yellotel and HarrisVertu Somehow Yellotel is more well run and managed for half the price. First complicated parking to hotel access. Great room design however lots of little things thats not put in mind for guest comfort.Long sofa only available at higher category. So have to upgrade. I FOUND Yellotel staff more willing and eager to helps. You get welcome drinks at Yello but not at Harris. To plug HDMI cable to tv you have to mannuver the tv. Above all once irritaed me the most is the poor water pressure. Conclusion save your money at pick their sister property which offer more comfort for almost half the price.

6/10 Okay

TAE HO

Stayed 4 nights in Feb 2024
Response from Dyah Arumawar on Apr 26, 2024
Dear Mr. Tae HoThank you for taking the time to tell us about your experience at the Vertu Harmoni Jakarta. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Vertu Harmoni Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

YOSHIKAZU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very delicious. It would have been better if there was a bathtub. 朝食がとても美味しかった。 浴槽があればもっと良かった。
Stayed 3 nights in Feb 2024
Response from Dyah Arumawar on Mar 1, 2024
Dear Mr. Yoshikazu,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent visit and for taking the time to share with us your comments.We were delighted to learn that you had an excellent journey with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

8/10 Good

CHIA-YU

Stayed 5 nights in Dec 2023
Response from Dyah Arumawar Rachma on Jan 1, 2024
Dear Ms. Chia Yu,Thanks so much for your amazing rating + review! We're looking forward to welcoming you back to Vertu Hotel Harmoni again soon!Thank you,Vertu Hotel Harmoni Team

4/10 Poor

phyllis

Stayed 1 night in Aug 2023
Response from Dyah Arumawar on Oct 5, 2023
Dear Phyllis,Thank you very much for taking the time to share your experience with us.Please accept our utmost sincere apologies for the inconveniences we may have caused you. Please rest assured that we have already taken the necessary actions for such unfortunate incidents not to happen again. Nevertheless, we do hope that we can still be at your service in the not too distant future.I remain at your disposal for any further assistance you may need and I look forward to being able to welcome you back real soon. Sincerely YoursVertu Harmoni Jakarta

8/10 Good

Frédéric

Liked: Property conditions & facilities, room comfort
Bien mais....
Bel hôtel, bien situé qui mériterait une excellente note mais : la propreté de la douche n'est pas convenable (c'est récurrent en Indonésie), les chambres, confortables, sont très bruyantes (c'est Jakarta), la belle piscine est prise d'assaut par les familles (calmes, ok est pas en France), et il n'y a pas assez de sièges. Enfin, le personnel d'accueil, très sympathique, est parfois dépassé (check-in très long, check-out lors duquel le jeune employé a oublié de me rendre la caution).
Stayed 4 nights in Aug 2023
Response from Dyah Arumawar Rachma on Aug 26, 2023
Dear Mr. Frederic,Thanks so much for your amazing rating + review! We're looking forward to welcoming you back to Vertu Hotel Harmoni again soon!Thank you,Vertu Hotel Harmoni Team

8/10 Good

Tomotaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Dyah Arumawar Rachma on Aug 1, 2023
Dear Mr. Tomotaka,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent stay in Jakarta City and for taking the time to share us your comments.We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

YUAN-CHIN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐好吃，只是附贈的瓶裝水太差了。
Stayed 6 nights in Jun 2023
Response from Dyah Arumawar Rachma on Jun 26, 2023
Dear Guest,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent visit and for taking the time to share us your comments.We were delighted to learn that you had an excellent journey with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

YUAN-CHIN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Dyah on Jun 26, 2023
Dear Guest,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent visit and for taking the time to share us your comments.We were delighted to learn that you had an excellent journey with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

Kerstin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a real gem in Jakarta. As usual the sourrounding is quite loud, busy and dirty but as soon as you get into the hotel you can forget about this. The stuff is super friendly, the place is super clean and the pool area invites for resting!
Stayed 2 nights in May 2023
Response from Dyah Arumawar Rachma on Jun 1, 2023
Dear Kerstin,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent stay in Jakarta City and for taking the time to share us your comments.We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

YANAGITA, ojiya

Liked: Cleanliness
Stayed 3 nights in Jan 2023
Response from Dyah Arumawar Rachma on Mar 18, 2023
Dear YANAGITA,We would like to thank you for choosing Vertu Harmoni Jakarta as your accommodation choice during your recent stay in Jakarta City and for taking the time to share us your comments.We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.There was certainly a pleasure for us to be at your service and we all look forward to welcoming you back again soon.Your Sincerely,Vertu Harmoni Jakarta

10/10 Excellent

Yves

Stayed 1 night in Sep 2022

6/10 Okay

Yasuhiro

Stayed 3 nights in Aug 2022

10/10 Excellent

Zhenghui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整体服务不错
前台服务及接待不错，安全