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Despite renovation taking place ( which was not mentioned by Hotels.com at the time of booking) the stay was excellent. We did not hear the noise from renovation. Reception staff were totally brilliant. The view of the Red Sea from hotel is worth paying for.
RAHMA
Stayed 2 nights in Jan 2024
6/10 Okay
MOHAMMED, Champaign
Traveled with family
Jan 3, 2024
Liked: Amenities
Receptionist at the check in desk needs serious training in professionalism and diversity training. From the very get go his interactions with me was a nonstarter. Had booked 2 Sea view rooms and requesting for upper floor for better view. Even I said that we would wait but he is keep insisting it is not possible while he said that there are guest who would check out soon. Also refused to honor request for breakfast that we were ready to pay for one night as we were leaving the very early morning on the following day. Never had such experience with Hilton in other countries where we had been before. Quite disappointing.
The dinner buffet was fantastic!! Absolutely delicious food. I usually hate buffets but this was clean, organized, and the options were amazing! It was also the same with the breakfast buffet.
Dear Guest, Thank you for staying at the Jeddah Hilton Hotel. We sincerely appreciate your kind recognition and feedback regarding our team. We strive to consistently meet your expectations, and we are honoured to welcome you on all your future visits.
The worst experience ever for me after check in we went to our Room number 0419 then 10 minutes later another guest opened the door of our Room they gave him the Same Room and another key that was very bad , I called the operator and reported what happened asking for the duty manager but unfortunately when they came us they reaction wasn’t good they said system Error and we would offer you dinner for two which I reject then they charged the room to me all what they did was not professional and didn’t show respect for us at all
It's was late chick in
And there was a maintenance in up floor of me I couldn't sleep well
MUSAB
Stayed 2 nights in Nov 2022
2/10 Terrible
Nic
Business traveler
Dec 10, 2022
Disliked: Staff & service
When I arrived the Duty Manager told me my booking was cancelled by Expedia one month before. Expedia disputed this and say it was because I arrived late ( my connecting flight was delayed). No help whatsoever from Hilton - very, very poor
I stayed at the Jeddah Hilton several times over the last 15 years, and have always been satisfied. Location of the hotel by the sea, cleanliness, hotel restaurants are all very good.
In particular, I would like to thank Al Amin, who cleaned my room every day to perfection.
I hope to stay at the Jeddah Hilton again in the future.
great hotel great location great breakfast great facilities
JUST DONT CUT YOUR HAIR AT THE HOTEL BARBER ITS A RIP OFF AND SORT OF CON ARTIST TELL U ONE PRICE THEN DEMAND A HIGHER PRICE THE HAIR SALON IS DEFINITELY A ROBBERY IN BROAD DAYLIGHT STAY AWAY
Reception was horrible I have to wait 30 min to get to the counter once in counter everybody needs training they are so slow and have no idea how to use the system so instead of servicing other customers one counter is filled with atleast 2
Breakfast at the executive floor I can say service knowledge zero I have to ask them for everything like salt and pepper or the sugar which should be at the table
Photo shows you how I got the egg
SUHEL
Stayed 1 night in Mar 2022
6/10 Okay
Abdullah
Business traveler
Mar 8, 2022
Liked: Cleanliness, staff & service
This visit to Hilton was not as good, they had one staff only during the check in , check in took around 20 minutes. Also, The room they gave me was on the 1st floor facing the roof of a building.
Traveled with family and small children, Business traveler
Mar 3, 2022
Liked: Cleanliness, staff & service
Unfortunately the hotel was under construction which was really annoying and no one gave us heads up. The outside pool is for men only and after reserving and confirming that the ladies pool allows kids we realized upon arriving that it’s not allowed. But the staff are one of the best teams I’ve seen and the taste of food is so good.
They didnt prepare our room until 7pm!! And gave us a tea coupon to sit in their cafe for 4h, with a cup of tea! It was even delux room booked. Their breakfast is poor unfortunately. I have stayed in other kingdom hiltons and way better.