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Reviews of La Quinta Inn & Suites by Wyndham Secaucus Meadowlands

3 out of 5
La Quinta Inn & Suites by Wyndham Secaucus Meadowlands
350 Lighting Way, Secaucus, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 426 out of 1409 reviews" "
Rating 8 - Good. 368 out of 1409 reviews" "
Rating 6 - Okay. 254 out of 1409 reviews" "
Rating 4 - Poor. 187 out of 1409 reviews" "
Rating 2 - Terrible. 174 out of 1409 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall, average/below average. Some items were broken (not up to par in our room). Bathtub rusty. Disappointed as the pictures did not show this and seemed to be misleading. Though, front desk was very kind and helpful! Morning breakfast buffet was good, too. A lot of options. Staff, friendly!
Stayed 1 night in Apr 2024

2/10 Terrible

Serena

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property building is old and can use renovations. The key cards wouldn’t work, there were no house phone in the room, the remotes for the televisions didn’t work, there was spots in the ceilings of water damaged, the toilet clogged and needed to be plugged, the ice machine didn’t work on the floor so you had to go to the front desk and the bathrooms weren’t clean and the tub needs to be replaced. Will not stay here ever again and won’t recommend!
Stayed 2 nights in Apr 2024
Response from Robert on Apr 26, 2024
It sounds like you had quite a frustrating experience during your stay, and I'm truly sorry to hear about the multiple issues you encountered. As a guest, you rightly expect a certain level of comfort and functionality, which unfortunately was not met during your time with us. Please accept our sincere apologies for the inconveniences caused by the outdated facilities, malfunctioning amenities, and cleanliness issues you mentioned. Rest assured, we take all feedback seriously and will address each of these concerns with our team to prevent similar issues from occurring in the future. Your feedback helps us improve, and we hope you'll consider giving us another chance to provide you with the excellent stay you deserve.

4/10 Poor

ivy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff’s were great, actually amazing. I am giving this a one star only due to the staffs working there. The hotel however is in horrible condition, the rooms smelled horrible and moldy, tubs and showers all leak from above. I felt dirty sleeping there all night. My daughter did at least spent 2 hours at the pool at Might. Which weirdly open from 7-10. Would not recommend, staff deserves better.
Stayed 1 night in Apr 2024
Response from Robert on Apr 26, 2024
I'm truly sorry to hear about your disappointing experience during your stay. While I'm glad to hear that you found the staff to be amazing, it's disheartening to learn about the condition of the hotel and the discomfort you experienced in your room. Your feedback regarding the unpleasant odor, moldy smell, and leaking tubs and showers is deeply concerning, and I want to assure you that we take these issues very seriously. Our guests' comfort and satisfaction are our top priorities, and it's clear that we fell short in meeting your expectations.Please accept our sincere apologies for the inconvenience and discomfort you encountered. Rest assured, we will address these issues promptly with our maintenance team to ensure that they are resolved and prevent similar problems from occurring in the future. Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your honesty and regret that we failed to provide you with the quality stay you deserved. If you're willing to give us another chance, we'd love the opportunity to make it right for you.

8/10 Good

Luis

Super close to the city. The 320 bus was awesome and quick to Times Square with great shopping super close by.
Stayed 2 nights in Apr 2024
Response from Robert on Apr 26, 2024
Thank you for sharing your positive experience! We're delighted to hear that our hotel's convenient location near the city center and easy access to public transportation, like the 320 bus, made your stay enjoyable. It's fantastic to know that you found it quick and convenient to reach Times Square, with fantastic shopping opportunities nearby. We strive to provide our guests with a comfortable and convenient stay, and it's rewarding to hear that we met your expectations. We appreciate your kind words and hope to welcome you back for another great stay in the future!

4/10 Poor

AURORA

Disliked: Cleanliness, property conditions & facilities
Its was dirty and had a strong smell and couldnt See thr bottom
Stayed 1 night in Apr 2024

8/10 Good

Jahna

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024

2/10 Terrible

Crystal

Very dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Ely

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Julie D

Traveled with family
Liked: Cleanliness, staff & service
The bus to go to NYC is directly across the street.
Stayed 2 nights in Feb 2024

2/10 Terrible

patty

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a dirty crumbling mess. Chunks of concrete fallen off the front, moldy bath/shower, laughable ‘business center’- a tiny table with an old computer and printer. The door next to our room was cracked in half, as if someone tried to break in. We wanted to go to the pool but it was rented out to a kids’ swim class and closed to guests.
Stayed 1 night in Apr 2024
Response from Robert on Apr 24, 2024
Dear Patty,Thank you for taking the time to share your feedback with us. We deeply apologize for the experience you had during your stay. Your comments are very concerning to us as we strive to provide a clean, comfortable, and safe environment for all our guests.We are addressing the issues you mentioned with our maintenance and housekeeping teams to ensure immediate action is taken to rectify these issues. Your feedback regarding the business center, door, and pool situation is invaluable, and we will use it to make necessary improvements.Please know that this is not the standard of service we aim to provide, and we appreciate your patience as we work to make things right. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Robert

8/10 Good

Baozhu

Disliked: Cleanliness, property conditions & facilities
towels bedsheet were dirty
Stayed 1 night in Apr 2024

4/10 Poor

Mercadez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Quinta Inn & Suites on Apr 19, 2024
Thank you for taking the time to share your feedback with us.

6/10 Okay

Mardeliz

Traveled with family and small children
Liked: Staff & service
I liked that is specious but I didn't like that the bathroom wasn't clean enough and the white towels looked gray you can tell that they are very old and there are no towels at the pool.
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 17, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the near future.

2/10 Terrible

Shatuan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key never worked the entire stay sink.and tub stay clogged the entire stay when we first qent to check in no one was at the desk for 20 min. I wont be going back worse hotel experience ever
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 17, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations.

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel was clean and that the staff was very friendly. Only thing that I had a problem with is that I love getting into the pool and every time the pool was either in use for an outside swim training or it was full with kids, even during the school season.
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us, I am happy to hear you enjoyed your stay with us; We hope to welcome you back in the near future.

2/10 Terrible

Mahmoud

Traveled with family
Disliked: Amenities
The place is so dirty and old
Stayed 1 night in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LaQuinta has been our go-to hotel for years but we haven’t traveled much since Covid but it was still great! The young lady that checked us in was very pleasant and asked if we would mind staying in a certain room because some people have superstitions about certain room numbers. That was nice of her to ask although we didn’t care. The view from that room as amazing too! We always recommend LaQuinta and will definitely stay here again in the future.
Stayed 1 night in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us, I am happy to hear you enjoyed your stay with us; We hope to welcome you back in the near future.

10/10 Excellent

Tamiko, ROCHESTER

Liked: Staff & service
There was dirt and hair in both the toilet and shower. The telephone didn't work or have a dial tone.
Stayed 1 night in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future.

8/10 Good

Navpreet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us.

8/10 Good

Hassan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
its ok
Stayed 1 night in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us.

4/10 Poor

OhKyu

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is old and not maintained very well. For example, the bathtub has cracks, toilet handle was broken, etc.
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future.

6/10 Okay

Sandra

Traveled with group
Liked: Staff & service, property conditions & facilities
Hôtel bien situé pour le transport en commun . Salle de bain salle et aucun service au chambre durant le séjour . Bon petit déjeuner et check in rapide et courtois .Mauvaise odeur ds les corridors
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future.

8/10 Good

Nihar Atulkumar

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Its okay. Easily accessible to the new york city via bus.
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us, I am happy to hear you enjoyed your stay with us; We hope to welcome you back in the near future.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful viewing
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 17, 2024
Thank you for taking the time to share your feedback with us, we are happy to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Polly

Traveled with family
Liked: Cleanliness, staff & service
The property was older but very clean! Breakfast was good! Very good location!Bus right across road! Shopping was within walking distance! Uber within minutes! Pretty quiet! Would recommend!
Stayed 3 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us, I am happy to hear you enjoyed your stay with us; We hope to welcome you back in the near future.

2/10 Terrible

Watson

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not like the hotel. It is very old. Bathtubs had rust.
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future.

10/10 Excellent

sophorn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit noisy because of the highway nearby but in general it was a good place to stay. The room was big and the breakfast was good.
Stayed 2 nights in Apr 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us, I am happy to hear you enjoyed your stay with us; We hope to welcome you back in the near future.

10/10 Excellent

KEMIE L

Stayed 1 night in Apr 2024

4/10 Poor

Rachel

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They said they don’t clean the room for “environmental purposes” which I understand not providing clean sheets and towels everyday … but they didn’t even come to make the bed, or take the trash. Almost every time we needed to enter our room we needed to go back down to the front desk because our key cards weren’t working. They also didn’t ask for any identification or verification when getting new cards which seems like a bit of a security issue. Their daily breakfast however was good, they had decent variety and kept it stocked throughout the service. Having the bus stop right across from the hotel was very convenient.
Stayed 4 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future.

10/10 Excellent

Vonnetta

Stayed 1 night in Apr 2024

4/10 Poor

Bianca

Traveled with family and small children, Traveled with partner
Response from La Quinta Inn & Suites on Apr 4, 2024
Thank you for taking the time to share your experience with us.

10/10 Excellent

Josephine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great. Have been here twice now and it's a go to. Great waffles during the complimentary breakfast! Comfy bed & overall very nice rooms. Bathrooms could use some updating but not bad at all.
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 3, 2024
Thank you for taking the time to share your experience with us, We are happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 3, 2024
Thank you for taking the time to share your experience with us, We are happy to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future.

6/10 Okay

Leeanna

Stayed 4 nights in Mar 2024

6/10 Okay

Ashley, Akron

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property's rooms are seriously outdated especially for the prices they charge nightly
Stayed 3 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 2, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future

8/10 Good

Andrei

Stayed 4 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 19, 2024
Thank you for taking the time to share your feedback with us.

4/10 Poor

Bisrat

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old rooms, could tell poor wall replacements, bathroom sink area needs to be caulked. Ice machines broken on all floors, had to go to front desk. Bed comforter/duvet dirty. Room fridge wasn't working, microwave was super cheap and didn't heat properly.
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites on Apr 2, 2024
Thank you for taking the time to share your response with us, I am saddened to hear you did not find your stay with us pleasant, We would like to apologize for any inconvenience you may have experienced, We hope to welcome you back with a better and brighter stay in the near future

8/10 Good

Catrina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location Location Location. It's next to everything, restaurants and Mill Creek Mall. 3-5 min ride from American Dream. Hotel serves breakfast daily (Free). Pool area nice. My suite room was nice for the price and traveling with 2 kids we had space.
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 2, 2024
Thank you for taking the time to share your experience with us. We are happy to hear you enjoyed your stay and hope to welcome you back in the near future.

6/10 Okay

Christine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I stayed at this hotel 2 years ago while visiting the city, the condition of the property has gone down hill. When you first walk in the lobby has a smell, rooms have not been updated and their were stains on our bedding and the pull out couch. The staff was very polite, breakfast was decent. Maybe new owners?
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your response with us, We are saddened to hear you did not enjoy your stay. We hope you will consider staying with us again in the future for a better and brighter stay.

10/10 Excellent

Brandy, York

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities
Great service
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your experience with us.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your response with us.

6/10 Okay

Alison

Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 15, 2024
Thank you for taking the time to share your experience with us.

4/10 Poor

Amber

Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your experience with us.

8/10 Good

Sandro, Florianópolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your response with us.

10/10 Excellent

Eloisa

Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your response with us.

6/10 Okay

Al

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
We were there for 4 nights with 3 families (6 Adult and 6 kids). One of the adults was in a wheelchair and required a roll-in shower. We specifically choose this hotel as it indicates 2 Queen beds with roll-in shower. Before booking the room we had called to verify the room with 2 Queen roll-in shower was available. The staff had confirmed that it was available. On the day we checked in, the 2 queen bed accessible roll-in shower room was not available. The front staff apologized then switched the room. Got another room, and it was a 2 queen bed with accessible TUB. Unfortunately, this would not work as it had to be a roll-in shower. The front staff then gave us 3 room keys to choose which accessible room we wanted. We ended up with a king bed and roll-in shower. Staff also put in a roll in bed for the kids. NOTE: Front staff was excellent and handle the situation as best as they could. Management needs to update the website and booking system to not advertise rooms that are not available. We complained with management and said that the accessible room would be refunded one day which was done. But they had charged the other family with an extra day. We complained again. Management said that they would refund it and it would take 4-5 business day. We have not seen the refund go through. Location: Great location, close to American Dream mall. NJ 320 Bus stop is right infront and only 20mins to Times Square Hotel furniture/faucet needs updating/deep clean
Stayed 4 nights in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your response with us, We are saddened to hear you did not enjoy your stay. We hope you will consider staying with us again in the future for a better and brighter stay.

10/10 Excellent

Mariana

Traveled with family and small children, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
I really liked the location. The bus to go to New York is in front of the hotel, across the street. The return stop is next to the hotel. I really liked it
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites on Mar 28, 2024
Thank you for taking the time to share your experience with us, We are happy to know you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Megan

Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites on Apr 2, 2024
Thank you for taking the time to share your response with us.

6/10 Okay

Mark

Stayed 3 nights in Mar 2024
Response from La Quinta Inn & Suites on Apr 2, 2024
Thank you for taking the time to share your response with us.