73 Gladiator Street, Rhodesfield, Kempton Park, Gauteng
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent airport hotel. Reliable free shuttle service - very useful, and very close to airport. Clean, friendly staff, lovely common areas. Comfortable bed and good sized room. Good shower & bathroom. I don’t know whether they have recently refurbished the rooms we were in (5 people, 3 rooms) , because otherwise the negative reviews don’t make sense.
Richard
Stayed 1 night in Apr 2024
Response from Aime LEJEUNE on Apr 26, 2024
Dear Richard Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon. Best regards Aime LEJEUNE Resident Manager
Dear DavidMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
The staff was excellent. The facility was beautiful and clean. The food was outstanding.
I understand the load shedding is beyond your control. But my room was completely without power. And even after the load shedding, my a/c didn't work all night. Definitely miserable.
Reggie
Stayed 1 night in Mar 2024
Response from Aime LEJEUNE on Apr 12, 2024
Dear Reggie Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. Your concerns are duly noted and we sincerely apologise for the cold comfort. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear JosephMany thanks for the excellent feedback which is so very much appreciated. I would however really appreciate if you have any specifics on where we fell short of achieving the perfect score as this would certainly help us in achieving our goal of exceptional customer service. Thank you and we look forward to seeing you again at our little "Oasis" here at the airport. Best regardsAime LEJEUNE Resident Manager
6/10 Okay
Andrew, Middelburg
Apr 8, 2024
Andrew
Stayed 1 night in Apr 2024
Response from Aime LEJEUNE on Apr 9, 2024
Dear Andrew Many thanks for the excellent feedback which is so very much appreciated. I would however really appreciate if you have any specifics on where we fell short of achieving the perfect score as this would certainly help us in achieving our goal of exceptional customer service. Thank you and we look forward to seeing you again at our little "Oasis" here at the airport. Best regardsAime LEJEUNE Resident Manager
Very close to the airport but far from everything else.
Marie-Claude
Stayed 2 nights in Apr 2024
Response from Aime LEJEUNE on Apr 6, 2024
Dear Marie-ClaudeMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear HowardMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear GeraldMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Everything was wonderful, especially the guys in transportion and the bar. The front desk was very accommodating. The buffet was excellent each night.
The electrical outages occurred in the daytime when i was going out, but could be a problem. The back-up generators ran most of the facility.
Reggie
Stayed 4 nights in Mar 2024
Response from Aime LEJEUNE on Mar 14, 2024
Dear ReggieMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear LYNNMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
8/10 Good
Robert
Mar 5, 2024
Robert
Stayed 2 nights in Feb 2024
Response from Aime LEJEUNE on Mar 25, 2024
Dear RobertMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Clean and clean inside and outside. Big room, big bathroom. Friendly, helpful staff. Shuttle bus to airport. Location to airport. Decor was amazing throughout the hotel.
Sandra
Stayed 2 nights in Feb 2024
Response from Aime LEJEUNE on Feb 16, 2024
Dear SandraMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
A nice location in proximity to OR Tambo airport. It is a tad bit warm, and the AC units seem to blow air, but not much cool air, but I am not complaining as this strikes me as a nice hotel at a reasonable rate.
Edward
Stayed 1 night in Feb 2024
Response from Aime LEJEUNE on Feb 12, 2024
Dear EdwardMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. Your feedback is duly noted and will be addressed. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Great for a one night after a late flight. Room a bit dated, but otherwise it had everything we needed. Great service on our late arrival. Very good buffet breakfast. Neighborhood seemed a bit dingy, but the parking lot is gated. We felt safe,inside.
Dragos
Stayed 1 night in Feb 2024
Response from Aime LEJEUNE on Feb 12, 2024
Dear DragosMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
It was very close to the airport and had good shuttle service. The staff was extremely personable and helpful. Breakfast was very good.
John
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Feb 6, 2024
Dear John Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear Shaun,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know.We look forward to welcoming you back to our little oasis at the airport very soon Peter DavidsonGeneral Manager
Dear Meghann Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
I was happy with the property and the staff were friendly.
Dumisani
Stayed 1 night in Dec 2023
Response from Aime LEJEUNE on Jan 26, 2024
Dear Dumisani Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
8/10 Good
K
Traveled with family
Jan 24, 2024
Liked: Property conditions & facilities
Great Service
The Indian guy at reception was super helpful. We had received a parcel and he kindly kept it in the fridge for us until our departing flight. Hotel was great, the only issue is that it is a bit far from the airport.
K
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Jan 24, 2024
Dear K Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
8/10 Good
Nazrhana, Harare
Traveled with family and small children
Jan 21, 2024
Liked: Cleanliness, amenities
Catching the bus for the hotel was quite easy it’s at the bus terminus when you arrive you have to follow the signs and ask a few officials , we then arrived at the hotel in about 10mins . I did have a lot of luggage but they helped me with this . The room was clean and comfortable and good for an overnight stay .
Nazrhana
Stayed 1 night in Dec 2023
Response from Aime LEJEUNE on Jan 22, 2024
Dear Nazrhana Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear RezaMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear AllisonMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
It was good but we were actually in transit, my husband got bitten by bed bugs please sanitize or clean the mattresses.
The Chef cooked a good meal for us and he was very friendly.
Check in and check out was so easy.
Verified traveler
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Jan 19, 2024
Dear AnonymousMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
8/10 Good
Andre
Jan 17, 2024
Andre
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Jan 18, 2024
Dear Andre Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Close to the airport and has a shuttle every 30mins. Very clean and good service
Ryan
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Jan 16, 2024
Dear RyanMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
We stayed here for one night due to missing a connecting flight. Price was very reasonable for this hotel. It is a short ride to/from the airport. Would definitely stay again.
Karen
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Jan 15, 2024
Dear KarenMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regards,Aime LEJEUNE Resident Manager
10/10 Excellent
Sandra
Jan 14, 2024
Sandra
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Feb 3, 2024
Dear SandraMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
10/10 Excellent
Verified traveler
Traveled with group, Business traveler, Traveled with family
Dear Anonymous,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know.We look forward to welcoming you back to our little oasis at the airport very soon Peter DavidsonGeneral Manager
8/10 Good
William
Jan 11, 2024
William
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear William,Many thanks for the feedback and so very pleased you enjoyed your stay with us. I do however notice that we didn’t achieve the perfect score that we strive to achieve and would appreciate any feedback you may have for us on where we fell short. We look forward to welcoming you back to our little oasis at the airport very soon.Peter DavidsonGeneral Manager
6/10 Okay
Poomani
Jan 9, 2024
Poomani
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Jan 10, 2024
Dear PoomaniMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best RegardAime LEJEUNE Resident Manager
10/10 Excellent
Chris
Jan 8, 2024
Chris
Stayed 1 night in Jan 2024
Response from Aime LEJEUNE on Jan 10, 2024
Dear Chris Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear Jack,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know.We look forward to welcoming you back to our little oasis at the airport very soon Peter DavidsonGeneral Manager
Dear Nqobizitha Edia,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best RegardsLejeune Aime YEHOUESSI Resident Manager
4/10 Poor
Kenneth
Dec 27, 2023
Disliked: Cleanliness
THE PROPERTY WAS OK. THE SPA NEVER RETURNED MY EMAIL REQUEST FOR AN APPOINTMENT. WHEN I SHOWED THEY SAID THE SYSTEM WAS SLOW AND THEY WOULD CALL ME BAC. 4 HOURS LATER NO CALL, SO I VISIT AND THEY WERE FULL OF EXCUSES. THE CLEANING LADY DID NOT CHANGE THE BEDDING AS A RESULT MY GIRLFRIEND CAME TO VISIT, SAW THE STAIN AND ACCUSED ME OF CHEATING. NOW SHE I NO LONGER HAVE A GIRLFRIEND BECAUSE OF THEIR NEGLIGENCE. THE MANAGER SAID HE WAS GOING TO LOOK INTO IT AND REVERT BACK. HE SAW ME 3 TIMES AND NEVER SAID ANYTHING. HORRIBLE CUSTOMER SERVICE. I FLEW IN FROM THE USA TO SPEND VACATION WITH MY GIRLFRIEND AND THIS IS WHAT HAPPENS. THEY DIDN'T OFFER AN UPGRADE, REDUCE PRICE NOTHING!!!
Kenneth
Stayed 3 nights in Dec 2023
Response from Aime LEJEUNE on Dec 28, 2023
Dear Kenneth,Many thanks for the feedback and for taking the time to complete this online questionnaire. It certainly helps myself and the team to understand where we fell short on delivering the exceptional service we strive to achieve. It disappoints me that the team were not on point during your stay as we do have contingencies in place to prevent such occurrences, The above will be cold comfort to you and for this I would humbly ask that you please accept my sincere apologies on this complete lack of customer centricity. That being said we will take note of all your comments and will discuss them in detail. Thank you again for bringing these matters to my attention and do hope you will visit us again soon. Best RegardsAime LEJEUNE Resident Manager
Dear Gina,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best RegardsAime LEJEUNE Resident Manager
8/10 Good
Jessica
Dec 22, 2023
Liked: Staff & service
Jessica
Stayed 1 night in Dec 2023
Response from Aime LEJEUNE on Dec 22, 2023
Dear JessicaMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best RegardsAime LEJEUNE Resident Manager
8/10 Good
Michael, New York
Dec 22, 2023
Michael
Stayed 1 night in Dec 2023
Response from Aime LEJEUNE on Jan 11, 2024
Dear Michael, Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regardsAime LEJEUNE Resident Manager
Dear ReinhardReinhard,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know.We look forward to welcoming you back to our little oasis at the airport very soon Peter DavidsonGeneral Manager
8/10 Good
Benjamin N.
Business traveler
Dec 13, 2023
Liked: Cleanliness, staff & service, amenities
The hotel is fine, but the A/C in the room was intermittant and kept stopping every 45 mins. The area beyond the hotel is rather swampy and smelly, so i couldn't open the window because of the smell and mosquitoes. The staff are helpful. The shuttle could be a little more regular.
Benjamin N.
Stayed 1 night in Dec 2023
Response from Aime LEJEUNE on Dec 14, 2023
Dear Benjamin,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. Your feedback is well noted. We look forward to welcoming you back to our little oasis at the airport very soon.Best RegardsAime LEJEUNE Resident Manager
Dear DebrahMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best Regards,Aime LEJEUNE Resident Manager
A beautiful hotel, very clean with helpful staff. My only issue is for a suite they did not provide the bedroom slippers or gown as advertized, so there was really not much point in booking the suite I may as well have booked a standard room.
Verified traveler
Stayed 2 nights in Nov 2023
Response from Aime LEJEUNE on Dec 12, 2023
Dear Mr/Mrs Anonymous,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. Your feedback on the slippers and the gown are duly noted and will be investigated. We look forward to welcoming you back to our little oasis at the airport very soon.Best RegardsAime LEJEUNE Resident Manager
Convenient shuttle to the hotel, ease of check-in and friendly staff. Didn't leave the hotel compound only here for a forced overnight
Keith
Stayed 1 night in Dec 2023
Response from Aime LEJEUNE on Dec 11, 2023
Dear Keith,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best Regards,Aime LEJEUNE Resident Manager
The lights went off around 8 AM. There was no AC it was hot. We stay without AC
Edzai
Stayed 1 night in Dec 2023
Response from Aime LEJEUNE on Dec 11, 2023
Dear EdzaiMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. Your feedback on the lights and air conditioning not working was due to load shedding, South Africa is going through shortage of power and we sincerely apologise for the inconvenience. We look forward to welcoming you back to our little oasis at the airport very soon Best RegardsAime LEJEUNE Resident Manager
Asked for a room not on the main floor in my booking, got a main floor corner room when i arrived with an absolutely tiny window. Tv didnt work.
Trent
Stayed 1 night in Nov 2023
Response from Aime LEJEUNE on Dec 11, 2023
Dear TrentMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. Your feedback is well-noted and will be investigated. We look forward to welcoming you back to our little oasis at the airport very soon.Best RegardsAime LEJEUNE Resident Manager
Dear MbongeniMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best regards,Aime LEJEUNE Resident Manager
The hotel was fine, but with the power outages, the A/C wasn't always working. The bed was comfortable. The spa was a nice surprise. I had an excellent scrub and pedicure. The restaurant was below par: fish and chips seemed like it had been microwaved. Someone broke a lot of glasses and the staff took ages to clear it up. There is no shuttle before 5 am. This is a problem for those with early flights.
Benjamin N.
Stayed 1 night in Nov 2023
Response from Aime LEJEUNE on Dec 5, 2023
Dear Benjamin,Many thanks for the feedback and for taking the time to complete this online survey. It certainly helps myself and the team to understand where we fell short on delivering the exceptional service we strive to achieve. Your candid feedback is duly noted and will be discussed with my management team and indeed with the team at large. That being said we will take note of all your comments and will discuss them in our meetings. Thank you for bringing these matters to my attention and do hope you will visit us again soon.Best Wishes,Aime LEJEUNE Resident Manager
6/10 Okay
Jacqueline
Nov 29, 2023
Liked: Cleanliness, staff & service
Ok for layover stay. Most of the staff was very helpful.
Jacqueline
Stayed 1 night in Nov 2023
Response from Aime LEJEUNE on Nov 30, 2023
Dear Jacqueline, Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Aime LEJEUNE Resident Manager
Hotel is located very close to the airport and shuttle service was quick and efficient. Hotel staff were friendly and professional.
Ryan
Response from Aime LEJEUNE on Nov 29, 2023
Dear RyanMany thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Aime LEJEUNE Resident Manager
Dear John,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Best wishes,Aime LEJEUNE Resident Manager
Dear Spencer,Many thanks for the excellent feedback we do so appreciate you taking the time to let us know. We look forward to welcoming you back to our little oasis at the airport very soon.Aime LEJEUNE Resident Manager