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Thanks for your reviews. We are a learning organisation with hospitality at the top. Regards,

Thank you very much for your review, we appreciate your stay as well. We continously strive to satisfy and improve our offerings as champions of authentic urban african lifestyle.

Hi Emmanuel, we'd like to firstly apologise for your unsatisfactory experience at Urban Backpackers we pride ourselves in providing great hospitality. According to your booking you'd reserved a single bed in a mixed dormitory, thus the additional amount when you checked in with an additional person. We try our best to monitor drinking and smoking in rooms but can't really search guests for booze when they check-in. The 4-Bed Dormitory your sister was reallocated to costs R195, yes it would've been better to not charge you an additional amount to make up for inconvinience.If you can please send us proof that you were charged an additional R195 instead of difference we're willing to refund it. Lastly, there's no reason why we'd check a male into a female dorm, even when all rooms are fully booked we don't allow it. We apologize again for that, it was a case of oversight from our staff who claim they trying to accomodate a gay guest who is a friendly regular. So her safety was considered. We hope you enjoyed the rest of your stay in Johannesburg, please visit our Cafe (Kafe Noir) for a free meal and drink next time you're around.

Thank you for your review Valerie - we're constantly improving our place and services. Thank you as well for staying with us. Next time you're in town please ask about our Inner-City Tours so that you'll hopefully see that not all things are what they seem with regards to Joburg's unique dangers.