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Reviews of KSL Studio Homestay by Immaculate

3 out of 5
KSL Studio Homestay by Immaculate
Jalan Seladang, Taman Abad, Johor Bahru, Johor Bahru

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 65 reviews" "
Rating 8 - Good. 22 out of 65 reviews" "
Rating 6 - Okay. 7 out of 65 reviews" "
Rating 4 - Poor. 10 out of 65 reviews" "
Rating 2 - Terrible. 4 out of 65 reviews" "

7.8/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like the location which convenient for shopping and lot of food. Not happy paying deposit on line which I having problem which the staffs didn't help to solve and persistently insisted us to try. Luckily met ERA agent Janice Mah help us to call and finally paid deposit to cleaner. I would like to thanks Janice heartedly as she is helpful, patience, trusted agent who helped us for the check in. Thanks again to Janice.
Stayed 1 night in May 2024

4/10 Poor

wah hing

Traveled with family
Disliked: Property conditions & facilities
No internet for the 2days stay. Network show Connected without Internet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Irnee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall very comfortable
Stayed 1 night in Mar 2024

8/10 Good

Manbir

Traveled with family
Okay to stay but quilt was very small not enough for 2 person. Warm water not coming with slow water flow. Odd small on the floor looks like dust bin kept there.
Stayed 1 night in Mar 2024

8/10 Good

Gan

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

TZE PHENG THOMAS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice view, spacious, clean
Stayed 1 night in Feb 2024
Response from Sharina on Mar 5, 2024
Thank you

10/10 Excellent

JONGSANG

Stayed 10 nights in Jan 2024
Response from Sharina on Mar 5, 2024
Thank you.

4/10 Poor

Kiat Guan

Stayed 1 night in Feb 2024

8/10 Good

Jordain

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The overall cleanliness was good for this property. Communication with lease agent was responsive and attentive. Checking in and out was a breeze.
Stayed 2 nights in Dec 2023
Response from Sharina on Dec 26, 2023
Thank you for the feedback.

10/10 Excellent

SIEWLEE

Stayed 1 night in Dec 2023
Response from Sharina on Dec 26, 2023
Thank you.

10/10 Excellent

Li Chin

Stayed 1 night in Dec 2023
Response from Sharina on Jan 27, 2024
Thank you

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Sharina on Dec 26, 2023
Thank you.

8/10 Good

Poh Hwee

Stayed 1 night in Nov 2023
Response from Sharina on Dec 26, 2023
Thank you

4/10 Poor

SG

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sharina on Nov 18, 2023
Please elaborate about your experience with us so that we may improve our services.Thank you

8/10 Good

Toh, Tampines

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharina on Nov 15, 2023
Thank you

8/10 Good

Quek Yang

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharina on Nov 15, 2023
Thank you

8/10 Good

KIM HUA

Stayed 1 night in Nov 2023
Response from Sharina on Nov 4, 2023
Thank you

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
not bad place
Response from Sharina on Nov 1, 2023
Thank you.

6/10 Okay

KIM HUA

Stayed 1 night in Sep 2023
Response from Sharina on Oct 13, 2023
Thank you.

8/10 Good

??

Stayed 1 night in Jul 2023
Response from Sharina on Aug 14, 2023
Thank you for the review.

2/10 Terrible

??

Stayed 1 night in Jul 2023
Response from Sharina on Aug 14, 2023
Dear guest,We would appreciate if you could share your feedback with us for a poor review rating. Thank you.

6/10 Okay

Brian

Stayed 2 nights in Jul 2023
Response from Sharina on Jul 25, 2023
Noted with thanks.

4/10 Poor

Wei Hong, Singapore

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Everything is good except for the fact there are a few roaches when we walk in the room
Stayed 1 night in Jun 2023
Response from Sharina on Jun 26, 2023
Thank you for the feedback. We have now managed to resolve the cockroach issue.

10/10 Excellent

shakerah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sharina on Jun 26, 2023
Thank you

4/10 Poor

Sim

Disliked: Cleanliness, property conditions & facilities
The house is very dusty and we need to wash the utilities before use. The vacuum cleaner also very dirty. Will not come back to stay in this unit again.
Stayed 2 nights in Apr 2023
Response from Sharina on Jun 26, 2023
Sorry that your stay was not satisfactory.

4/10 Poor

Karen, Jurong West

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was very smelly, the mattress was not in good condition, can feel the metal spring when laying on bed
Stayed 2 nights in Apr 2023
Response from Sharina on May 3, 2023
We apologise for your unpleasant experience with us. We will look into these issues urgently. Thank you for your feedback.

10/10 Excellent

Didier

Business traveler
Liked: Cleanliness, room comfort
would be nicer if 2:00pm check in
Stayed 2 nights in Apr 2023
Response from Sharina on Jun 26, 2023
Thank you for the feedback

10/10 Excellent

Lei Abel, Singapore

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Host was kind and Prom in replying. The house is clean and it located beside the KSL shopping mall.
Response from Sharina on May 3, 2023
Many thanks for your review.

8/10 Good

Chee Ping, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property has been well kept and maintained, and communication is great between the owner and the guest. The floor is too “slippery” presumably after the waxing and it’s a hazard concern. Other then that all is good
Stayed 1 night in Apr 2023

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service and housekeeping are excellent. Good level of cleanliness.
Stayed 4 nights in Apr 2023
Response from Sharina on May 3, 2023
Thank you for the review.

4/10 Poor

Agnes

Smell in room
There is a strong smell in Room 3315 n hv informed their cleaner about it after checking out. Not sure if action has been taken. The quilt is thin and not thick enough. There are 2 queen beds. The lower one is not so comfortable. Other than these, the only thing I find good is the washing machine that we can use to wash our clothes and the view is awesome
Stayed 1 night in Mar 2023

8/10 Good

Tan

Stayed 2 nights in Mar 2023
Response from Sharina on Mar 23, 2023
Thank you

10/10 Excellent

Ong

Stayed 1 night in Mar 2023
Response from Sharina on Mar 23, 2023
Thank you

8/10 Good

Chiew Mei May

Stayed 1 night in Jan 2023
Response from Sharina on Feb 18, 2023
Thank you

10/10 Excellent

Ho

Traveled with family
Liked: Cleanliness, room comfort
Best experience
It was amazing with the good service from the staff Sharina and Eka
Stayed 2 nights in Dec 2022
Response from Sharina on Dec 26, 2022
Thank you

10/10 Excellent

Susie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
2 queen size bed
Response from Sharina on Jan 16, 2023
Thank you.

2/10 Terrible

KOON HOWE

Disliked: Cleanliness, amenities, property conditions & facilities
You just wanna check out immediately after checking in!
Stayed 1 night in Dec 2022
Response from Sharina on Dec 14, 2022
Please let usnknow what happened so that we can improve our service.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good Spacious Room
The process from booking to checking in and out are clear. The apartment is clean, well maintened and spacious. KSL mall is just located next door, and location is great. Overall, the stay was acceptable and will consider staying again.
Stayed 1 night in Dec 2022
Response from Sharina on Dec 10, 2022
Thank you

10/10 Excellent

Ming Hui

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love the Iron-man theme for the unit, the only bad thing is there an unit got people singing during late night.
Response from Sharina on Nov 7, 2022
Thank you. Sorry abt the noise. There's not much we can do about this.

8/10 Good

Rosemalina

Stayed 1 night in Oct 2022
Response from Sharina on Nov 7, 2022
Thank you

4/10 Poor

Lai

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Unpleasant worn out aircon & unwelcome spirit.
Book a 3D2N stay owner unreachable via whatapps. All through hotel.com email. 1st Night was really terrible, Air-con keep making noise, aircon compressor next to your bed side so loud keep on/off. What worst are it unclean/spirits keep disturbing ** open & close cupboard sound in the warobe, prayers sound can be heard in the midnight hours.. My whole family didn't sleep well the whole night. The door unit outside lighting fickle non-stop. So unpleasant to the eyes as well the ambient. 2nd night stay no choice on the living room light to sleep. In the wee hours 4-5am aircon auto switch off, make us awake. As you by now we are very aware, we are not welcome to stay by the unknown unclean spirit.
Stayed 2 nights in Sep 2022
Response from Sharina on Oct 11, 2022
Dear guests,We have tried contacting you several times using the number that you have provided on Expedia. However it was always unreachable. Hence we resorted to leaving messages on Expedia message box which I believe you have seen since you were able to get the access cards for self check-in.We have never encountered a negative review for this studio ever. You are the first guest. Furthermore to say there are spirits is stretching a bit too far.Everything was working fine as we checked all equipments and appliances before every arrival.You have failed to respond to our messages during your 2 nights stay. Even when you checked out it would have been nice to inform us instead of trying to guess where are you.

10/10 Excellent

Norashidah

Traveled with family
Liked: Cleanliness, room comfort
Shopping trip to Jb
Has always doubted staying in apartments BUT this apartment was so comfortable, clean & felt right at home! And the view! The host was easily reachable & friendly. KSL mall is right next door & accessible from d apartment bldg so expect lots of shopping & food! Lots of eateries outside the bldg too! Will definitely return & highly recommend!
Stayed 2 nights in Sep 2022
Response from Sharina on Sep 19, 2022
Thank you for the great review!

6/10 Okay

AMBERLYNN Kusuma

Traveled with family
It is a service appartment.
Stayed 1 night in Sep 2022

10/10 Excellent

Eng

Stayed 1 night in Sep 2022
Response from Sharina on Sep 13, 2022
Thank you so much for the great review.

10/10 Excellent

Abdul Rasyid

Liked: Cleanliness, amenities, property conditions & facilities
The location is on top of KSL mall which is very convenient, parking also given
Stayed 1 night in Aug 2022
Response from Sharina on Aug 28, 2022
Thank you!

4/10 Poor

Chew

Stayed 2 nights in Aug 2022
Response from Sharina on Sep 6, 2022
Hi, please let us know what issues that you faced during your stay with us. We try to address all issues to the best of our ability.

10/10 Excellent

Nina

Stayed 1 night in Aug 2022
Response from Sharina on Aug 28, 2022
Thank you

2/10 Terrible

Rico

Stayed 2 nights in Aug 2022
Response from Sharina on Sep 6, 2022
Hi, please let us know what issues that you faced during your stay with us. We try to address all issues to the best of our ability.

8/10 Good

sundar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn't get proper info on how check in
Stayed 1 night in Jul 2022
Response from Sharina on Sep 6, 2022
Our apologies for our inefficiency here. We are addressing this issue right now. Hope to welcome you back in the near future.

8/10 Good

Nina

Stayed 1 night in Jul 2022
Response from Sharina on Sep 6, 2022
Thank you for the positive review.