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Reviews of Grand Serendib Hotel

4 out of 5
Grand Serendib Hotel
Mahamaya Mawatha, 12, Kandy, Central Province

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 30 reviews" "
Rating 8 - Good. 5 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jackelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of Kandy from on top of the mountain! Great drink, food, and hospitality. The staff were very friendly and accommodating. 10/10 recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

NGAI SANG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy for friendly staff, the view and room space.
Stayed 1 night in Apr 2024
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Srimali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here. We had the suit so I cannot comment on the other rooms as I see some reviews shows the rooms are bit on the smaller side. We had a nice spacious clean room overlooking the mountains. The food was amazing and service was great ! They have parking on site with security. We definitely will be back.
Stayed 1 night in Mar 2024
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Dulmini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in beautiful location. Great views. Worth being out of the centre of town with only short walk to the lake.
Stayed 3 nights in Jan 2024
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

chandrika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and healpful staff. very clean and neat and excellent presentation
Stayed 5 nights in Jan 2024
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh! Holy night on repeat for 2 days in room 302
A lovely hotel, modern and with friendly staff. Despite that, I checked out a day early and forfeited £120 because the room I was in was directly above the restaurant and the ceiling speakers were playing “Oh! Holy night” on repeat from 7am to 10pm for the first 2 days, I couldn’t cope with the third night of that and the manager didn’t fix the issue when I spoke to him about it. Avoid room 302 if you want a quiet stay.
Stayed 3 nights in Dec 2023
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Grand Serendib Kandy on Jan 6, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from room balcony.
Stayed 4 nights in Nov 2023
Response from Hotel Grand Serendib Kandy on Jan 6, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is a must stay! We felt welcomed, our room was excellent and as Americans… the accommodations were comfortable including the bed. The panoramic view is beautiful and near cultural and historic sites. I would have stayed here atleast another night had I known what I was in for.
Response from Hotel Grand Serendib Kandy on Jan 6, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 Good

JI

Traveled with group
Liked: Cleanliness, staff & service
Rooms are beautiful with city views, but the hallways smell terribly unbearable. It offerred good breakfast and dinners. Receptionists need more training!
Stayed 1 night in Nov 2023
Response from Hotel Grand Serendib Kandy on Jan 6, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Shumin

Stayed 1 night in Nov 2023
Response from Hotel Grand Serendib Kandy on Nov 21, 2023
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fabulous views but noisy
Hotel views were lovely, very quirky little pool where we took stunning pictures. Room was nice and clean, very simple with a large balcony, lots of privacy. Breakfast had a small selection of food from different places. Reception staff were a bit funny, didn’t say hello or goodbye, they make you feel quite awkward when you arrive. Not the biggest issue but this is quite strange as everyone else from restaurant to housekeepers to porter were all so lovely and friendly! Unfortunately really struggled with the noise surrounding the hotel (hotel itself was quiet) the balcony doors are two panes of sliding glass and they’re not fully sound proof so you can hear the kids at school singing at around 7:30/8am. Traffic and noise from the streets can also be heard due to this design.
Stayed 2 nights in Nov 2023
Response from Hotel Grand Serendib Kandy on Nov 21, 2023
We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

4/10 Poor

Andy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel left a sour taste after a sweet fortnight travelling around Sri Lanka. Whilst the hotel rooms and facilities are indeed very good, our enjoyment was marred somewhat by the General Manager's behaviour at breakfast. Though fawning quite literally over guests who had a shorter stay at the hotel than myself and my partner, on three occasions he made a very deliberate effort to avoid speaking to myself and my partner altogether. He may well have personal grievances with LGBT guests, but may I remind him that my dollars are the same colour as those of his other guests and that "hospitality" is to be afforded to all no matter what creed, colour or sexuality. Otherwise there are plenty of other options for travellers in Kandy believe me. Moreover, unlike every other accommodation we stayed at in Sri Lanka the staff were more "functional" than friendly and I really consider that insisting on taking milk into a guest's room whilst they are lying in bed rather inappropriate. Such a shame.
Stayed 1 night in Oct 2023
Response from Hotel Grand Serendib Kandy on Nov 21, 2023
We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 Good

Wijitha

Stayed 1 night in Oct 2023
Response from Hotel Grand Serendib Kandy on Nov 16, 2023
Dear Guest,We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

David L

Stayed 2 nights in Oct 2023
Response from Hotel Grand Serendib Kandy on Nov 16, 2023
Dear Guest,We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay. Would definitely stay again and highly recommend
Stayed 3 nights in Oct 2023
Response from Management Team - Grand Serendib Kandy on Oct 14, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

6/10 Okay

Marc

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A nice hotel which we booked having read lots of good reviews, but let down by customer service/ a bad experience. We arrived and were told that we’d been upgraded for our first night and would then have to move to the room that we’d originally booked for the remainder of our stay. As we’d arrived late in the day and were due to depart for a tour very early the following morning, we said we didn’t want the room upgrade as we wouldn’t have time to re-pack/switch rooms. We’d already booked a room which we were very happy with. We were then told by the person checking us in that we’d be able to stay in the upgraded room for the duration of our stay. Based on that, we accepted the upgraded room. However, the next morning, whilst trying to eat breakfast quickly before our tour, we were informed by staff that they needed us to pack our things and move rooms. We referred them back to our conversation from the night before and told the member of staff that we wouldn’t be moving rooms until we returned from our tour that evening. They kept pushing that they needed the room back. After a bit of back and forth, they seemed unhappy but had no choice but to back down and let us go for our tour. The hotel was then calling the driver of our tour to find out where we were/when we’d be returning. The whole experience did spoil the start of our time in Kandy.
Stayed 3 nights in Sep 2023
Response from Management Team - Grand Serendib Kandy on Oct 14, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Priyantha

Stayed 1 night in Sep 2023
Response from Management Team - Grand Serendib Kandy on Oct 14, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

LYDIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay!
Stayed 1 night in Aug 2023
Response from Hotel Grand Serendib Kandy on Sep 11, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. The management goes out of their way to ensure everything is perfect for your stay. The rooms are excellent and the restaurant is 5 stars.One of the best hotels I’ve stayed in after fifty years plus of traveling.
Stayed 3 nights in Jun 2023
Response from Hotel Grand Serendib Kandy on Sep 11, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here for 2 nights. The staff made sure gluten free options were prepared ready for us when we arrived at breakfast each morning. There was a strange noise at night and the manager moved our room immediately. Beautiful hotel
Stayed 2 nights in Aug 2023
Response from Hotel Grand Serendib Kandy on Aug 21, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel with great views overlooking Kandy. Large spacious room with comfortable bed, walk in shower and balcony overlooking the city. The hotel also has a lovely rooftop bar and all the staff were very friendly and provided a high level of service. The walk may be a little far to the city centre for some people but I enjoyed the walk especially around the lake. Transport easily available as an alternative. Thank you for an excellent stay I would highly recommend this hotel.
Stayed 3 nights in Jul 2023
Response from Hotel Grand Serendib Hotel on Aug 21, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Bhagya, Nakano

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are really nice, foods delicious. Nice view and nice pool. Highly recommend.
Stayed 1 night in Jun 2023
Response from Management Team - Grand Serendib Kandy on Jul 11, 2023
We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Michiru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設はとても綺麗でした。スタッフも親切で心地よい対応でした。朝食も美味しかったです。
Stayed 1 night in Mar 2024
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækker hotel - super service
Super lækker hotel. Har en fantastisk udsigt udover Kandy by og Kandy sø. Dejlig skønne værelser og lækker morgenmads buffet. En dejlig pool med en skøn udsigt, dog mangler der solpladser, men skøn er den. Personalet var virkelig service minded - super hjælpsomme.
Morgenmad
Stayed 4 nights in Jan 2024
Response from Hotel Grand Serendib Kandy on Apr 25, 2024
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 Good

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevlig i hjälpsam personal Helt ok mat Negativt är poolen, alldeles för liten i förhållande till antalet gäster, endast 3 solbäddar som är placerade precis utanför köket.
Stayed 2 nights in Nov 2023
Response from Hotel Grand Serendib Kandy on Nov 16, 2023
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Beautiful view from the hotel.
Stayed 1 night in Jun 2023
Response from Management Team - Grand Serendib Kandy on Jul 11, 2023
Dear GuestWe appreciate the time you have taken to write a review on Hotels.com and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy