Exterior

Reviews of Best Western Plus Kansas City Airport-KCI East

3 out of 5
Best Western Plus Kansas City Airport-KCI East
11130 N Ambassador Drive, Kansas City, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 492 out of 1005 reviews" "
Rating 8 - Good. 293 out of 1005 reviews" "
Rating 6 - Okay. 110 out of 1005 reviews" "
Rating 4 - Poor. 70 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very clean. Liked that they have a grab and go breakfast bag for guests checking out very early in the morning.
Stayed 1 night in May 2024

6/10 Okay

Karen

Liked: Cleanliness
Just average. The server at the bar and restaurant was very nice.
Stayed 1 night in May 2024

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly staff! Very clean and comfy! :)
Stayed 1 night in May 2024

8/10 Good

Jeri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights. We didnt ask for clean bath towels the 2nd day but they gave us clean ones. Nice breakfast with eggs, potatoes and sausage or biscuits and gravy, muffins and a big selection of other items along with coffee and juices.
Stayed 2 nights in May 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very safe place to stay. There were no issues with anything.
Stayed 14 nights in Apr 2024

10/10 Excellent

Khai

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who was refilling the breakfast food, went out of his way to talk to all of us. He was super kind and very helpful.
Stayed 1 night in May 2024
Response from cp on May 6, 2024
It's wonderful to hear about Michael's exceptional service during your breakfast experience. We'll be sure to pass along your kind words to him, as recognition of his efforts to make your stay enjoyable. We greatly appreciate your feedback and look forward to providing you with another memorable experience during your next visit.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from cp on May 6, 2024
Thank you for staying with us

10/10 Excellent

Jana, Roseville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the hotel was so close to the airport but didn't get a lot of airport noise. A nice place to stay before leaving on a trip. We should have left our vehicle here as the parking at the hotel was a lot more expensive.
Stayed 1 night in Apr 2024
Response from cp on May 6, 2024
It's fantastic to hear that you enjoyed the proximity to the airport without experiencing too much noise disruption. We strive to offer a convenient and peaceful stay for our guests, especially before their travels. Thank you for choosing to stay with us, and we hope to welcome you back soon!

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in Apr 2024
Response from cp on May 6, 2024
Than you for staying with us

10/10 Excellent

Mary, Manhattan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to the airport. Options for park and fly! Great
Stayed 1 night in Apr 2024
Response from cp on May 6, 2024
We're thrilled to hear that you had an excellent experience at our hotel and appreciated our convenient location near the airport. Offering park and fly options is just one of the many ways we strive to make travel easier for our guests. Thank you for choosing to stay with us, and we hope to welcome you back again for another great stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Helena

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from cp on May 6, 2024
Thank you for staying with us

8/10 Good

Ed

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from cp on May 6, 2024
Thank you for staying with us

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Amenities
The sweet lady who checked us in was EXCELLENT. She even brought us extra pillows and a fan within 5 minutes from when we checked in! We had a wonderful experience and will define back!
Stayed 1 night in Apr 2024

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Apr 2024
Response from cp on May 6, 2024
Thank you for staying with us

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to KC for a conference. I was very pleased with my stay at this hotel. The facilities were clean. The AC went out in my room, and the front desk quickly responded by getting me another room. The breakfast was very good. It was quiet and very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great BW! It is very clean, and easy to get to from the airport. We arrived late and Trisha offered to make burgers for us. There was even a plant base option for me. You can’t beat the prices and the service. The fresh breakfast in the morning was delicious and hit the spot. There is also a cute little bar here if you’d like a drink. I highly recommend this BW and will definitely stay here again, when in the area.
Stayed 1 night in Apr 2024
Response from cp on Apr 16, 2024
Thank you for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at our Best Western. Providing exceptional service and amenities, including delicious plant-based options, is something we take great pride in. We're delighted that Trisha went above and beyond to ensure you had a satisfying meal, and we're glad you enjoyed our breakfast offerings and cozy bar area. Your recommendation means a lot to us, and we can't wait to welcome you back on your next visit to the area.

10/10 Excellent

Linda, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building.
Stayed 1 night in Apr 2024
Response from cp on Apr 16, 2024
Thank you for staying with us!

10/10 Excellent

Jessenia

Stayed 1 night in Apr 2024
Response from cp on May 6, 2024
Thank you for staying with us

10/10 Excellent

Sherri, Independence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. Airport shuttle right on time.
Stayed 1 night in Apr 2024
Response from cp on Apr 16, 2024
Thank you for staying with us!

4/10 Poor

Amy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room bed and bathroom dirty. Moved to another room and that room was dirty also
Stayed 1 night in Apr 2024
Response from Gio on Apr 9, 2024
Here is what I have:Dear Amy,First and foremost, please accept our sincerest apologies for the disappointing experience you encountered during your recent stay at our Best Western hotel. We deeply regret that we fell short of meeting your expectations, and we truly appreciate you taking the time to bring these issues to our attention.Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we can take corrective actions to prevent similar occurrences in the future. Please rest assured that we are addressing the cleanliness issues you encountered with our housekeeping team to ensure that such oversights do not happen again.As a token of our apology and appreciation for your patience and understanding, we would like to offer you Best Western Reward points as a gesture of goodwill. We hope that this demonstrates our commitment to making things right and that you will consider giving us another opportunity to provide you with the exceptional experience you deserve.At our hotel, our guests are indeed our top priority, and we are deeply disappointed that we let you down during your recent stay. Your satisfaction is paramount to us, and we are committed to regaining your trust and exceeding your expectations in the future.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Management

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Great breakfast. Great chicken sandwich club. Great staff. I will stay here again when I return.
Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our staff takes pride in providing exceptional service, and we're delighted to hear that they contributed to making your stay memorable. We look forward to welcoming you back on your next visit to the area. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for an early morning flight, always a good experience!
Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for choosing to stay with us! We're delighted to hear that you had a good experience during your stay. Our team strives to provide excellent service and a comfortable environment for our guests, especially those traveling at inconvenient times. We appreciate your positive feedback and hope to welcome you back again in the future for another pleasant stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

8/10 Good

Brad

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Jenel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

8/10 Good

HERNAN

Traveled with family
Need to update
Stayed 1 night in Feb 2024
Response from cp on Mar 13, 2024
Thank you for staying with us!

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, the staff were friendly and the breakfast was good. The fitness center was just ok. It was dark and hot and cramped. The fan didn't work and lights were burnt out. We selected this hotel partly for the shuttle to the airport but we got a 9pm call that our 5am shuttle was being cancelled (transmission problems). We reserved a taxi with the service the front desk recommended and the taxi was a no show. There were no Uber options at that time of the morning. Tldr good hotel but don't really in then to get to or from the airport.
Stayed 2 nights in Mar 2024
Response from cp on Mar 13, 2024
It's great to hear that you found the room clean and comfortable, the staff friendly, and the breakfast enjoyable. However, we apologize for the inconvenience you experienced with the fitness center and the shuttle service. We understand how important these amenities are for our guests. Thank you for bringing this to our attention, and we appreciate your feedback.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from cp on Apr 1, 2024
thank you for staying with us!

10/10 Excellent

Pam

Stayed 1 night in Mar 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

8/10 Good

Brittany

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cp on Mar 13, 2024
Thank you for staying with us!

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and shower was updated with great pressure. Two important things for me.
Stayed 5 nights in Feb 2024
Response from cp on Feb 27, 2024
We're pleased to hear that you found the bed comfortable and enjoyed the updated shower. Providing a comfortable and relaxing experience for our guests is always a top priority for us. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Khai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is spacious and always super clean. The staff is very professional and kind.
Stayed 1 night in Feb 2024
Response from cp on Feb 27, 2024
We're delighted to hear that you had a positive experience at our property! Maintaining cleanliness and providing excellent service are top priorities for us, so it's great to know that you found the property spacious and impeccably clean, and that our staff was professional and kind. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know.

10/10 Excellent

Rachel, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
Easy location from airport and is very convenient.
Stayed 1 night in Feb 2024
Response from cp on Feb 27, 2024
Thank you for staying with us!

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff was friendly.
Stayed 1 night in Feb 2024
Response from cp on Feb 18, 2024
We're thrilled to hear that you found our hotel to be clean and our staff friendly during your stay! Providing a welcoming and comfortable environment for our guests is always our top priority. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rachel, Oceanside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a reasonable an out of conveniences like food, Aldi, other shops. Reasonable price. The only thing I would suggest is having some type of covering over windows like curtains as the light is bright from outside because the shade is not dark.
Stayed 1 night in Feb 2024
Response from cp on Feb 16, 2024
Thank you for your valuable feedback! We're pleased to hear that you found our property conveniently located and reasonably priced. Your suggestion regarding the window coverings is duly noted, and we're happy to inform you that we'll be installing new blackout shades shortly to address this issue. We appreciate your input, and we look forward to providing an even more comfortable experience during your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

8/10 Good

Carolyn

Stayed 1 night in Feb 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in clerk was awesome
Stayed 1 night in Feb 2024
Response from cp on Feb 16, 2024
We're thrilled to hear that our front desk agent provided you with awesome service! Delivering exceptional customer service is our top priority, and it's always rewarding to receive such positive feedback. We'll be sure to pass along your compliments to our team member. Thank you for taking the time to recognize their efforts, and we hope to welcome you back for another fantastic experience soon!

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel was great and loved the airport shuttle service. Bistro 816 was also amazing!
Stayed 3 nights in Feb 2024
Response from cp on Feb 5, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel and that you enjoyed our airport shuttle service and the dining experience at Bistro 816. Providing exceptional service and amenities is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!

4/10 Poor

alem

Business traveler
Disliked: Cleanliness, staff & service
Their hotel service is very bad and embarrassing.
Stayed 2 nights in Feb 2024
Response from Cp on Mar 13, 2024
We sincerely apologize for any inconvenience or dissatisfaction you experienced during your stay with us. Providing exceptional service and accommodations is our top priority, and we regret falling short of your expectations. Your feedback is invaluable to us, and we will use it to improve and address any issues you encountered. We hope to have the opportunity to welcome you back in the future and provide you with an outstanding experience

10/10 Excellent

Kenneth

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the whole experience. It was really nice in the room to really nice and the people were friendly.
Stayed 1 night in Jan 2024
Response from cp on Feb 5, 2024
We're delighted to hear that you had a pleasant experience during your stay with us! Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that you enjoyed your room and found our staff to be friendly. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
nOT MUCH PARKING
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us.

8/10 Good

windell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best properties we have ever stayed at! The rooms are so spacious and clean! The staff were amazing and even though the room wasn’t considered handicapped accessible, my girlfriend was still able to move around freely in her wheelchair! The comfort of this place is just impressive! Definitely recommend staying here even if it is a little distance from downtown!
Response from cp on Feb 5, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing spacious, clean rooms and excellent service is our priority, and we're delighted that we could accommodate your needs, even without a designated handicapped accessible room. Your recommendation means a lot to us, and we're so glad that you found comfort and convenience during your stay. We look forward to welcoming you back in the future, and thank you for choosing our property for your visit!

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have no problem with the way
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for choosing to stay with us and for taking the time to provide feedback. We appreciate your valuable insights, as they help us to continually improve and enhance the quality of service we provide. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Kristine, Pipersville

Stayed 1 night in Jan 2024
Response from cp on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and easy check-in and out.
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!

10/10 Excellent

Theresa, Sedalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport so it was quick to take their shuttle.
Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
We're glad to hear that our proximity to the airport and our shuttle service contributed to a quick and convenient experience for you. Providing efficient transportation options for our guests is important to us, and we're delighted that our shuttle service met your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another convenient stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Thomas, Danbury

Stayed 1 night in Jan 2024
Response from cp on Feb 8, 2024
Thank you for staying with us!