Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Fantastic customer service!

Posted Jun 27, 2015
Pros: Customer service, promptness, value, breakfast offerings, good internet speed.
Location: Convenient location close to the airport and major highways
Had flown in Kansas City for meeting and was flying back out the next day. When my luggage was delayed by the airlines, the staff offered to take me to a clothing store to pickup any needed items. At supper time, the restaurants in close proximity to the hotel were overwhelmed by a convention so the Best Western staff offered rides to other places to eat. I was very impressed the staff was always ready to try to solve a problem quickly!
3 out of 5
by A verified traveler from Iowa

Disappointed in parking charge

Posted Jun 25, 2015
I picked this hotel because their ad claims free self parking. I assumed we would be able to park our vehicle there while we flew out of state for a few days. I was disappointed that we had to pay to park. I would have chosen a different hotel that does offer free parking if I had known.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, Mo

Very Nice Hotel

Posted Jun 22, 2015
Pros: N/A
Cons: N/A
Great hotel, friendly and very helpful staff, clean room, conveniently located to airport, restaurants and shopping!! Nice area of Kansas City, felt safe. I would stay here again and recommend to friends!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Posted Jun 21, 2015
Spent 5 nights at the Best Western Plus Kansas City Airport-KCI East. It is a very clean, well appointed hotel located next door to the Hilton. The Best Western Plus offers a very nice room and excellent amenities at a much lower rate than the Hilton next door and you can walk across the parking lot and enjoy a very good dinner. What you save on the room rate at Best Western will buy an excellent dinner next door. Too bad I didn't know this until the last night of my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Jun 19, 2015
room was perfect for overnight stay and very close to airport. I would stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, NE

Only could use one night as our flight cancelled

Posted Jun 15, 2015
Pros: Clean and kept up
We had reservations for Monday night June 8th and Friday night June 12th for when we got back from LA. We stayed on Monday night, but as our flight back to KC from Los Angeles got cancelled after being delayed for 4 and half hours, we did have a way to use our reservations for Friday night at the Best Western Plus. Therefore, we forfeited our noncancelable reservations for Friday night, not by our choide or actions but because Sotuhwest did not get us back to KC on Friday night. Any chance for some reimbursement for Friday nights reservations??????????????????
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Great

Posted Jun 11, 2015
Pros: all seemed neat and modern.
Cons: nothing to improve
Location: A bit removed from a variety of dining locations.
Very up to date and clean. Friendly staff, convenient shuttle service. Anyone would find this facility near perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Great hotel and staff

Posted May 28, 2015
Location: Basically nothing within 5 miles
The hotel and its staff were very welcoming, and the room was very clean. The hotel has a small parking lot, so parking a 26' truck was not an option, however, the staff worked it out to where I could park in another hotel's parking lot--only 10 feet away--for the night. The staff was very professional, and overall it was a good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Very pleased.

Posted May 28, 2015
Cons: Since I had a leg injury and difficulty walking the elevator would have been more convenient in the middle of the hall instead of the end of the hall.
Hotel seems to be in a nice neighborhood. It's conveniently located near the airport, but noise from the airport was seldom noticed. Shuttle service to and from the airport was efficient with little wait time. The staff is very polite and also very helpful. I was very pleased with this choice.
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Great place to stay. Luxury at an economical price

Posted May 22, 2015
Pros: Everything!
Cons: I heard people upstairs walking a couple of times but that is all.
Location: Very close to airport and a block from a place to refuel rental car.
Staff was very nice and efficient. Everything looked new and remodeled. Very clean and a great nights sleep.