Thank you for taking the time to reach out to me. I am the Director of Operations who you spoke with on the phone to resolve this matter. I'm sorry that you have had the experience that you did and I am looking into making some changes and educating staff about how to handle such problems. I'm sorry you were told I don't go to the property, but I'm there on a regular basis and the owner is there almost every day.

Hello emma,We regret to hear about your experience at our hotel. We encourage guests to reach out to our management team for any further assistance or concerns. Safety and customer satisfaction are our top priorities, and we take all feedback seriously to improve our services.

Hello Vanessa,We appreciate your kind words about our staff. Customer service is a top priority for us, and we are delighted to hear that you had a pleasant experience. We hope to welcome you back in the future for another enjoyable stay.

Hello Benny, We apologize for any inconvenience you faced during your recent stay. We encourage guests to review reservation details to ensure accuracy upon check-in. Cleanliness and safety are top priorities for us, and we will address the issues mentioned with our housekeeping staff. Unfortunately, we can't control external incidents, but we're working closely with local authorities to maintain a safe environment. Your feedback is valuable for our continuous improvement efforts.

Hello Malik, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have so we can address them accordingly. We value your feedback and hope to have the opportunity to welcome you back in the future.

Hello Jared, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Thaddeus, Early check-in fees are a standard practice in the industry to ensure room availability. We advise guests to review the hotel policies for transparency on charges. If you have any concerns, please reach out to our management for further assistance. Thank you for sharing your feedback with us.

Hi Steven.. Thank you for taking the time to make me aware of this situation. I am deeply sorry that you had this experience and I will address this matter with my front desk staff immediately.

Hello Nury, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your input and would love the opportunity to address any issues.

Hello Jeremy, We appreciate you choosing our hotel for your stay. If you have any further feedback to share with us, please do not hesitate to reach out. We value all guest experiences and strive to improve.

Hello Craig, Thank you for your feedback on the cleanliness of your room. We're pleased to hear that you found our staff great and enjoyed our comfortable and quiet accommodations within walking distance to restaurants. We appreciate your detailed comments and will share them with our team for further review.

Hello Tara, We are sorry to hear about your experience during your stay with us. We take all feedback seriously and will address the concerns you have raised with our team for further review. Your comments will help us improve our services for all future guests. Thank you for bringing this to our attention.

Hello Jazmin, We apologize for the inconvenience you experienced during your stay. Our team aims to accommodate all guest preferences but is sometimes limited by availability. We recommend reaching out to our management team directly to address any further concerns you may have regarding your reservation. Your feedback helps us improve our service for future guests.

Hello PRASHANTH REDDY, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback so we can address any issues you encountered during your stay.

Hello Diana,We appreciate you choosing to stay with us again and regret any inconvenience caused. Your feedback is valuable to ensure a better experience for future stays. We recommend contacting our management team directly to address your concerns further. Thank you for bringing this to our attention.

Hello Jazmin, We regret to hear about the inconvenience you experienced with the shower drain. Your feedback has been noted for our continuous improvement in service quality. Please reach out to our management team to address any further concerns.

Hello Alex, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with more details about your experience so we can address any concerns.

Hello Ann,We apologize for any inconvenience you experienced during your stay. Deposits are a standard procedure and we strive to communicate all relevant information accurately. We regret the inconvenience regarding the elevator and the miscommunication about charges. Please reach out to our management directly to address any further concerns you may have.

Hello Erica,We appreciate you choosing to stay with us and hope you had an overall pleasant experience. If you wish to share any insights for improvement, please feel free to contact us directly.

Hi Curtis!I am so sorry to hear about your experience at our hotel. I was not made aware of these issues until I read your review. I placed a work order in to maintenance to take care of the alarm clock, television, and window. I have also reached out to Expedia to verify that our deposit notification is on their reservation confirmation and the assured me that they notify all guests of the deposit as part of their reservation confirmation.

Hello caden, We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to contact us directly to discuss any specific concerns you may have. Your satisfaction is our top priority.

Hello Sandra, We take all feedback seriously and will address your concerns with our team for future improvements. Please know that your safety is our top priority, and we appreciate you bringing this to our attention.

Hello King, We appreciate your feedback regarding deposits. Should you have any further concerns, please reach out to our management team.

Hello Shonda, I'm truly sorry to hear about the challenges you encountered during your recent stay with us. Your feedback is essential, and I will ensure these concerns are shared with the appropriate team members for their immediate attention and necessary improvements. For any reimbursement inquiries, I recommend reaching out to our management team directly for further assistance.

Hello Jessica N, We appreciate you taking the time to share your feedback with us. If there are any specific areas where we can improve, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

Hello King,We are delighted to hear that you found our hotel neat and clean. Your feedback is greatly appreciated! Thank you for choosing to stay with us and we hope to welcome you back in the future.

Hello Jamie,We are pleased to hear that you found our rooms to be clean during your stay. Our team works hard to provide a comfortable and welcoming environment for all our guests. Your feedback is valuable to us as we strive to maintain high standards. Thank you for sharing your experience with us.

Hello Kayla,Thank you for your kind words regarding our friendly staff and sparkling clean rooms. We are thrilled to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and it means a lot to our team. We hope to welcome you back in the future for another enjoyable stay.

Hello Veronica,We're sorry to hear that your stay with us did not meet your expectations. We encourage you to reach out to our hotel directly with any specific feedback you may have, as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Hello Doris, We appreciate your recent stay at our hotel and value your feedback. If there are any specific issues or concerns that you would like to address, we encourage you to reach out to us directly so that we can address them promptly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Hello Beau, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the power in your room. Our team strives to promptly resolve any maintenance issues, however, on occasion, the timeline for repairs may extend. Please reach out to our management team directly to discuss your concerns further.

Hello Rebecka,Thank you for choosing our hotel for your stay. We appreciate your rating and we hope you had a pleasant experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.

Dear Guest,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back again soon.

Hello Lane,We're sorry to hear that your experience at our hotel was not excellent. We encourage you to reach out to us directly to share any feedback you may have, so that we can address any issues and improve our service. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

Hello Christina, Thank you for taking the time to share your feedback. We're glad to hear that you found our rooms clean and equipped with useful amenities. Regarding the deposit, we apologize for any inconveniences caused. Our hotel policy ensures the safety and security of our guests. We apologize for the temporary inconvenience with the breakfast and appreciate your understanding. We take security seriously and have measures in place to address such incidents. We appreciate your kind words about our facilities and hope to welcome you again in the future.

Hello Ericka, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the remote control and the cleanliness of the hallway and room. We appreciate your suggestions and will pass them onto our team for improvement.

Hello Masibindi, We apologize for any distress caused by your recent stay. Cleanliness is a top priority for us, and we have strict protocols in place to maintain a safe and comfortable environment. We appreciate your feedback and take it seriously as we continually work to improve our services. Should you have any further concerns, please reach out to our management team directly.

Hello Diana,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your initial room. Our team acted swiftly to rectify the situation by promptly providing you with an alternative room. We appreciate your understanding and hope to regain your trust in the future.

Hello Lauretta,We appreciate you choosing our hotel for your stay. If there are any issues or concerns you would like to share with us, please don't hesitate to reach out. We value your feedback and want to ensure a pleasant experience for all our guests.

Hello Winerford,Thank you for your feedback! We're glad to hear that you found our hotel to be a good value. We strive to offer comfortable accommodations at a reasonable price. If there's anything else we can do to make your next stay even better, please let us know.

Hello Diana,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the issue with your heater, and we appreciate your patience in bringing it to our attention. We do have a deposit policy in place, which may vary at times depending on certain factors. We apologize for any miscommunication regarding this matter. Rest assured, we strive to process deposits as quickly as possible, and we appreciate your understanding during this time.

Hello Jeffrey Robert,Thank you for taking the time to share your feedback with us. We appreciate your compliment to our staff and the location. We apologize for any inconvenience you may have experienced during your stay. Our team is committed to ensuring the comfort and safety of all our guests. We encourage you to contact our management directly to discuss your concerns in detail.

Hello Carissa,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will share it with our maintenance team to ensure these issues are addressed promptly. Your comfort is our top priority and we apologize for any disappointment you experienced.

Hello Denaysha, We appreciate you choosing our hotel for your stay. If you have any specific feedback you'd like to share with us, please don't hesitate to reach out. We're always looking for ways to improve our services and ensure guest satisfaction. We hope to have the opportunity to welcome you back in the future.

Hello Roxanne, Thank you for choosing to stay with us. We apologize for any confusion regarding your reservation. Please contact our management directly so we can further discuss your concerns and assist you accordingly.

Hello PAUL,We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate if you could reach out to us directly with more details about your stay, so that we can address any specific concerns you may have had. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

Hello Phil, Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with the heat during your stay. We appreciate your feedback and will address this matter with the appropriate team. If you have any further concerns, please reach out to our management directly.

Hello Rachel,We are delighted to hear that you had a fantastic experience at our hotel! It was a pleasure serving you and we are glad that everything met your expectations. We look forward to welcoming you back in the future for another memorable stay.

Hello Susan,Thank you for sharing your feedback with us. We apologize if the deposit policy was not clearly communicated during your reservation process. We appreciate your understanding regarding the condition of the room and are glad to hear that it met your cleanliness standards. If you have any further concerns, please don't hesitate to reach out to our management team.

Hello Dawn, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback as it allows us to address any issues and improve our services. We encourage you to contact our management team directly to discuss your concerns further. Thank you for choosing to stay with us and we hope to have the opportunity to better accommodate you in the future.