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Reviews of Retro Riverside Wellness Resort

5 out of 5
Retro Riverside Wellness Resort
Brezova 157, Brezova u Karlovych Varu, Brezová, Karlovy Vary

Reviews

9.2

Wonderful

Rating 10 - Excellent. 127 out of 183 reviews" "
Rating 8 - Good. 40 out of 183 reviews" "
Rating 6 - Okay. 10 out of 183 reviews" "
Rating 4 - Poor. 3 out of 183 reviews" "
Rating 2 - Terrible. 3 out of 183 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Pangus, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Donna, Long Beach

Traveled with group
Liked: Cleanliness, staff & service
The hotel is very beautiful, well maintained and the staff are very friendly and accommodating! I would especially like to mention the manager Jiri (George), who was exceptionally nice! There however are some things that I must mention, that should be noted. First of all, there is no air conditioning at this hotel and when it’s a hot day, the room is extremely hot at night! It was very uncomfortable! They did change our room on the second night, because our first room was just above the spa, which made it worse. However, even when moved away from the spa, it was still very hot in the room! The second thing that I felt was not good, was the charge for parking. There is nothing around i.e. businesses or houses, they have their own parking lot with plenty of parking, so I found it to be rather “cheap” of them! Especially considering how expensive the hotel is!! I just felt it was in poor taste to charge for it!
Stayed 3 nights in Jun 2023
Response from Sonja on Jul 10, 2023
Dear friend, thank you very much for taking the time to rate your stay. We are pleased that you chose our hotel for your stay and that you were satisfied with our service. We apologise for the inconvenience caused by the a non-functioning air conditioner. . We are already working on correcting this problem. We hope to welcome you back soon. Yours sincerely. The team of the Hotel Retro Riverside

8/10 Good

IRAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing resort
Beautiful location, very impressive design.
Stayed 1 night in May 2023
Response from Management on Jun 4, 2023
Dear Irad, thank you for your visit. We also thank you for sharing your good experience with others. We hope to welcome you again soon in our beautiful hotel! Best regards Hotel Team Retro Riverside

10/10 Excellent

MARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff,excellent locatio,great food!
Fantastic hotel!
Stayed 1 night in Sep 2019
Response from AnetaN on Nov 28, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from AnetaN on Oct 2, 2019
Dear Ofer, we would like to thank you for choosing our hotel and for your review. Kind regards, Hotel management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great it was a wonderful experience. Staff was great , place was beautiful and clean
Stayed 3 nights in Aug 2019
Response from AnetaN on Oct 2, 2019
Dear client, please allow me the opportunity to thank you for choosing our hotel and for your review. We are very glad that you enjoyed your stay here. Kind regards, Hotel management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful river view hotel with balcony . Clean and nice staff , also its close to forest and trees which adds to its beauty . They may improve the food and beverages offering.
Stayed 3 nights in Aug 2019
Response from AnetaN on Aug 29, 2019
Dear guest, we would like to thank you for choosing hotel Retro Riverside and for your feedback. We certainly take your comment into account. Thank you for all valuable comments as we constantly strive to provide the very best for all our guests. With best regards, Hotel Management

8/10 Good

IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from AnetaN on Aug 29, 2019
Dear IBRAHIM, Thank you for your overall positive rating! Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff is amazing as well as the nature around. The only one minus is a location of hotel close to very busy road. Therefore it was pretty noisy in the room.
Stayed 3 nights in May 2019
Response from AnetaN on May 27, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Badia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb hotel
The hotel is amazing. Clean and tidy. very big room and balcony. The view from our room was stunning. Right over the river and the forest up above. The bathroom is very big and well equipped. The hotel staff is very kind. The breakfast was delicious. We also had dinner at the hotel...a gourmet dinner for a very reasonable price. The saunas are great. The Whirlpool is nice but I think the water was not warm enough. I regret not staying there longer than I did. I will definitely go there again
Stayed 2 nights in Jan 2019

10/10 Excellent

Cory

Great place.
Amazing weekend. This hotel is wonderful. Great staff, location has amazing views, the rooms are very nice and clean. The restaurant has very good food, great breakfast. The spa has fabulous treatments pools and sauna's. The hotel is also a nice choice if you don't want to stay in town. Its just a quick five minute drive..
Stayed 2 nights in Sep 2018

6/10 Okay

haim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2017

10/10 Excellent

negar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is difficult to find
Stayed 1 night in Nov 2017

8/10 Good

Andrea, Atlanta, Georgia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Peaceful Hotel on The River
My partner and I spent 3 nights and really enjoyed ourselves. The hotel was very nice and well maintained and the hotel staff was very friendly, especially the day time front desk clerk, I believe her name was Petra. Also, the food in the restaurant was very good both for dinner and breakfast. We really enjoyed our dining experience with Tomas, as he was very friendly, as well as extremely accommodating. The spa was wonderful and the massage therapist as well. We really enjoyed the property and would have given it a 5 rating across the board, the only improvement suggestions would be that our bed/mattress was not comfortable, very hard and seemed to bow in the middle. Also, in the spa, the Jacuzzi tub temperature was very moderate and would have been more enjoyable had the temperature been higher. Otherwise, overall stay was very pleasant.
Stayed 3 nights in Sep 2017

10/10 Excellent

Avi, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic hotel
Excellent service and facilities
Stayed 1 night in Aug 2017

2/10 Terrible

Irina , Nicosia, Cyprus

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Outrageously Incompetent Management
My review is not about the hotel as it is excellent (hence our booking two months in advance). The location is very romantic. The hotel condition and facilities are great and the only disadvantage is a tiny gym with not much to do in terms of equipment. The SPA procedures offered are also plenty. That can only be experienced if you are lucky to get there because we nearly missed it despite a long-before booking. Upon arrival a receptionist greets us (and I quote) with: "I have bad news for you". That's not exactly what you want to hear after a long and exhausting road trip. Apparently, there was "a technical problem" in our room and "it was dirty and full of water". Tbh, it looked more like "sorry, guys, we didn't manage our bookings for this Saturday properly". The receptionist assures us that they have booked "another hotel, which is as good as this one and is only 4 km away". We were too tired to argue and taking into consideration the news was delivered by a receptionist and not a manager, it wouldn't have made much of a difference. The hotel we were sent to was of a different price category, needless to say, not as good as the one we booked. The next day they passed on the message that our room in Retro was fixed and they wanted us out by 12. At Retro the check-in time is 2 and our room was not ready. In the end, we get a suite "as a compensation". However, I strongly believe you cant treat customers like dirt and then compensate for it with a fancy bathroom.
Stayed 3 nights in Jul 2017

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place....Truly a 5 Star Hotel...
This hotel was amazing. It is secluded but its a short drive to town if you need to go. Cant wait for a return trip.

10/10 Excellent

jacob, hollywood FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel but far to center city.
good hotel, beautiful view comfortable very good breakfast

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel with nice staff
Overall beautiful hotel with very nice staff. Room was lovely and clean.

10/10 Excellent

Tom, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel outside the city
The Retro Resort is only 3 years old - it is very modern and new. Although it is outside Karlovy Vary, we found that a plus to relax away from the typical tourist locations. The spa facilities (except for massages) are all included in the price - pool, jacuzzis, saunas, etc, as is their wonderful breakfast. They also have a very good Italian restaurant so there is no need to go out for dinner in the evenings. Our waiter, Roman, spoke very good English (along with about 4 other languages!).

10/10 Excellent

Daryl, Bavaria Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel on the Lake.
My wife and I stayed at Wellness Resort on two occasions and we enjoyed both visits. From the time we checked into the hotel and to the time we departed, we had a lovely experience. The staff was amazing and very professional. The amenities the hotel offer such as Spa & Sauna treatment is top of the line. The buffet breakfast that is offered at the hotel is plentiful & it has a variety of assortments. Overall, this is a first rate hotel and we would recommend this hotel to anyone who is looking to get some relaxation in a quiet area.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25th Anniversary stay
We picked this hotel for our 25th anniversary getaway. The hotel, room, and amenities were great but the bed was a little stiff for my lower back. Overall, our stay was outstanding and I've already recommended this hotel to my friends.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best place to stay with your family
I was at Riverside hotel with my family. My kids loved it. There is a small swimming pool on the ground floor, and there is also a warm spa connected to the swimming pool. I also enjoyed the service there. Also I recommend the massage there. There is a Thai massage therapist, she is really good. My wife also thought she was really good. I will definitely go back there with my family. Only thing I didn't like was the restaurant there. The menu is very limited. I really hope that they have more option. Also I thought the food was generally all quiet sweet.

10/10 Excellent

Kent, Stuttgart, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, but far from town
This is a very nice hotel and my wife and I stayed here on a trip back to Germany from Poland. We would have liked to have stayed two or three nights. This hotel offers great spa facilities. It is new and very nicely appointed. The only negative thing about the hotel is that it is far from Karlovy Vary.

10/10 Excellent

Y C, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stay for 1 night, very friendly staff, great spa facilities, comfortable room, very optional breakfast and good service.Wonderful!!!

10/10 Excellent

Zorislav, Zagreb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
It is very super hotel. No more to say.

10/10 Excellent

Kurt, Orange, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and very helpful staff
We were greeted at the front desk by an English speaking person and a glass of sparkling wine. The whole experience was great. Our room(s) were large and appointed great. Large bathroom and a large balcony overlooking a lake and dam. Everything was clean, neat and tidy. Had a slight problem with pillows, but that was corrected immediately. We ate at dinner at the restaurant twice. The food was excellent and the staff was attentive and pleasant. The included breakfast was great. Our only problem was that we should have planned more nights at this facility. We would highly recommend this hotel to everyone.

10/10 Excellent

ucf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet place
I enjoyed my stay. The staff, room, and resturant were excellent with reasonable prize. The place is peaceful in quite place and only 10 minutes away from the town.

8/10 Good

paul, norringham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost an excellent hotel
After sorting an issue with check in - they said we haven't paid but we had confirmation from Expedia that hotel was paid. Hotel was very good. Clean decent families and helpful staff. Road noise was an issue. Spa excellent gut gym was poor - very very small. Breakfast was fantastic but would benefit from a snack menu too.

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gabrielle, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
I stayed here a night with a friend. We were traveling from Prague by train (fyi-- the hotel receptionist said that the bus takes considerably less time). The hotel is really pleasant and the spa treatments are good and affordable (we both got a hot stone massage). The restaurant is particularly good. It is Italian cuisine, and considering I have traveled many times to Italy, I would rate the food as exquisite. The breakfast also gives you a choice of eggs which I was throughly impressed by; we ordered the soft boiled eggs with truffle oil. The hotel staff speaks English fluently and are all friendly. There are two downsides-- the hot tub was set to only 38 degrees so it was more of a "warm" tub, and the hotel is out of the city centre so you have to take the shuttle which is only offered a few times a day.

10/10 Excellent

peter, Shoreham ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karlovy vary beauty
Wonderful service and spa. Room did not have air conditioning.

10/10 Excellent

Stefan, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent hotel, excellent value for the money.
Excellent customer service, beautiful rooms with perfect views on the lake and forest, good spa and outstanding location.

10/10 Excellent

Nancy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to go back!!
It was the most beautiful place I've been in this trip. Fantastic place and staff members!. The sight from the room was breath taken.

10/10 Excellent

craig, springfield,mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Relaxation
Beautiful hotel on river. Everything new and of high quality. The only negative was that there was no air conditioner.

10/10 Excellent

Norman, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
European vacation
Wonderful hotel. Maitre'd Vladimir was very professional and breakfast and dinner entrees very tasty. We would have liked the spa to be hotter but we enjoyed the many saunas and pool. Beautiful and serene decor. Our stay was relaxing until a couple with a young child moved into the room next to us. The child ran amok through the hall and within the room, doors and cabinets slamming over and over and he kept screaming to the parents so loud that I knocked on their door and asked that they try to keep it down. We asked to be moved the next morning and our next room was once again quiet and peaceful. The hotel clerk was aware of the loud child and with such a relaxing spa environment we didn't appreciate having the family placed next to our room. That aside, we loved the hotel itself, amenities and staff were very nice. The location is a bit outside of Karlovy Vary and only suitable for those with their own car.

6/10 Okay

yaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, Croydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful...BUT....
Excellent Hotel & Spa - and very nice staff. Good value for money - we would rate this 5 Stars but for a major major negative. This 'Wellness' hotel PERMITS SMOKING in the pleasant bar!! Thus promoting 'Sickness' rather than wellness. Very strange & can only be at the demand of their (possibly Russian) customers.

10/10 Excellent

Iryna, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small paradise
We were staying in this hotel only for one night and it was something! Room, service, food - everything was perfect. This hotel is located in quiet beautiful place.....real small paradise outside of Karlovy Vary

10/10 Excellent

Aleh, Minsk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel
Brilliant place, adore berries on breakfast and menu choice, but in evening ordered octopus and was too salty and crispy for me, advise to have a dinner at La Marshe. Spa is good, thai massage was awesome! Would definitely stay there again!

10/10 Excellent

Kevin, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb throughout
From the very beginning, refreshment drinks and hot towels at the check in, to a great relaxation at the pool and spa, we thoroughly enjoyed the ambience, professionalism and friendliness of all staff throughout our stay. Would recommend to anybody.

10/10 Excellent

Dale D, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Hotel
This hotel was terrrrrifffffic. The spa facilities are spectacular. The only negative is that it is located about 15 km from Karlovy Vary - if that is a negative. Sometimes the remote location is a real pluss.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceeded our expectations
Hotel was fabulous, clean, roomy, airy, great serene view. Great spa and sauna amenities. Massages were great. Breakfast was good too!

10/10 Excellent

Joseph H, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
The room was very nice, the staff were excellent and breakfast and dinner were top notch. The hotel is outside of town so you need a car if you want to go to it. I recommend it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Karano, stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view, staff
Had a wonderful time just hope they could work a little more on their food,