Reception
Check availability

Reviews of The Golden Palms Hotel And Spa

3.5 out of 5
The Golden Palms Hotel And Spa
Village Bated, Haripur Road, Barotiwala, Kasauli, Himachal Pradesh

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 24 reviews" "
Rating 8 - Good. 10 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

SG, Gurgaon

Good Property but not very well maintained
The property was good (I had booked 2 suites) but it could be maintained better. We had a leaking washroom, AC not working, broken glass pieces in the room. Also, I found the property location to be OK (a bit far from Parwanoo or Pinjore Garden) but good for exploring nature.

4/10 Poor

Siddharth , New Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience wasn't good as the staff was very unfriendly, food was terrible and even after feedback the service was not taken of instead the staff was ignorant on requests from the guests.

10/10 Excellent

Ankur, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place as a weekend getaway
It was awesome. Food was very tasty.Service was very nice.staff was very polite and humble. Overall the experience was great. planning to come over again sometime.

4/10 Poor

Amol, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is way outside and difficult to reach. There was almost no occupancy during our stay. Only good thing was good food quality, but takes more time.
Response from Raghbir Singh on Apr 16, 2016
Dear valued Guest, Thank you for your review on Expedia. Great to hear your overall experience of food quality . Thank you for staying with us. Sometimers there appears to be virtually no occupancy because guests are out for site seeing or some corpoerate visits and come back at odd hours. Thanks and lloking forward for your visit again.

2/10 Terrible

traveling bird , Y

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT SO GREAT EXPERIENCE
I booked this hotel seeing name attached to it as SPA hotel , but spa was not operational , I got to know from front office that spa guy is on leave , surprise to know such thing. Only one person operate SPA ? In such big hotel ? Secondly this hotel is over rated as 4 star on EXEDIA , This hotel seems to one STAR ,no bathroom amenities , the worst part was water pressure in shower , wash basin and WC . I don't understand why this hotel is listed in CHANDIGARH , this is around 25 KM FROM CHANDIGARH BUT Chandigarh is in PUNJAB AND this hotel is in Himachal Pradesh , this is misguiding as different states.

2/10 Terrible

Agyapal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad.. I have to ask for fan
Very bad experience abt this hotel even there air conditioning was very bad.. I'll never suggest this hotel to anybody even for hotel.com
Response from Raghbir Singh on Sep 19, 2015
Dear Guests, Thank you for your review We have also noted your kind comments on items we have to improve on and on which we can certainly do better. Thank you for staying with us. Yours sincerely . Raghubir Singh Front Office Manager The Golden Palms Hotel & Spa

8/10 Good

Rakesh, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to stay in Baddi stay in this hotel.
No Complaints as far as the hotel is concerned. Everything about this hotel is good except the surroundings. We thought it would be surrounded by mountains but infact it is surrounded by Factories :-) . Kasauli is 50 kms from this hotel.
Response from Raghbir Singh on Sep 19, 2015
Dear Guest, Thank you for taking time and sharing your review.It was truly a pleasure to have you stay with us! We very much appreciate your overall positive feedback from your stay. We endeavour to deliver the highest standards of service to all our guests at all times. Your patronage to The Golden Palms Hotel & Spa,Baddi is truly valuable and we will look forward to welcoming you back at The Golden Palms Hotel & Spa and promise you a ‘wow’ experience. Yours sincerely, Raghubir Singh Front Office Manager E-mail:- stay@goldenpalmshotelbarotiwala.com Ph. 01792-3291111

6/10 Okay

Denzil, Colombo, Sri Lanka

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It's value for money with good food & F/O Rooms
I booked this hotel since it's a hotel with a SPA but the SPA was not functioning. I booked the hotel for two of my other business partners too and it was a real disappointment therefore we stayed only for one night and cancelled the balance two days. The rooms are really good and comfortable and the food too very good. I would suggest them to fix the SPA properly with the Gym better facilities will do good for the hotel.
Response from Raghbir Singh on Sep 19, 2015
Dear Guest, Thank you for taking time and sharing your review at the Tripadvisor.com. It was truly a pleasure to have you stay with us! We are Happy to inform you that SPA is operational now. We very much appreciate your overall positive feedback from your stay and are glad that the food & room was much appreciated by you. We endeavour to deliver the highest standards of service to all our guests at all times. Your patronage to The Golden Palms Hotel & Spa,Baddi is truly valuable and we will look forward to welcoming you back at The Golden Palms Hotel & Spa and promise you a ‘wow’ experience. Yours sincerely, Raghubir Singh Front Office Manager E-mail:- stay@goldenpalmshotelbarotiwala.com Ph. 01792-3291111

8/10 Good

ashish, FARIDABAD

Liked: Cleanliness, staff & service, room comfort
FULL PAISA BASUL
very good and comfortable stay....book always same hotel whenever come in Baddi
Response from Raghbir Singh on Sep 19, 2015
Dear Guest, Thank you for taking time and sharing your review. It was truly a pleasure to have you stay with us! We very much appreciate your overall positive feedback from your stay. We endeavour to deliver the highest standards of service to all our guests at all times. Your patronage to The Golden Palms Hotel & Spa,Baddi is truly valuable and we will look forward to welcoming you back at The Golden Palms Hotel & Spa and promise you a ‘wow’ experience. Yours sincerely, Raghubir Singh Front Office Manager E-mail:- stay@goldenpalmshotelbarotiwala.com Ph. 01792-3291111

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, friendly staff, quiet location
The Golden Palms is especially good value if the prices remain low. My room was very clean, comfortable, and well appointed. The staff at reception were professional and personable. The restaurant does a good job, which is important since there are no other restaurants nearby. The location is very quiet. The only issue i had is that the WiFi signal only reaches some parts of the building, so, if a dependable Internet connection is important to you, you might want to ask for a room near the lobby. There is a secured parking lot, so it's a recommendable choice for an overnight stay on trips between Himachal Pradesh and Chandigarh or Delhi, etc
Response from Raghubir Singh on Feb 15, 2016
Dear Valued Guest, Greetings from The Golden Plams Hotel & Spa,Barotiwala !!! We thank you of your stay with us, Its pleasure serving you. Your feed back is very importance for us .We, at eagerly look forward to welcoming you again next visit at our hotel. On behalf of Management of The Golden Palms Hotel & Spa , I assure you of the highest standards of service and hospitality always. It will be our distinct privilege to serve you in the future . Thanking you and assuring you of our best services & attention at all times. Best wishes and warm regards, Sincerely Yours, The Golden Palms Hotel & Spa

10/10 Excellent

Amit, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hospitality
Was travelling from Dharamsala to Delhi and had planned a halt at this hotel. Me and my family was so overwhelmed by their hospitality that we extended our stay by an additional night. Looking forward for an early re-visit.

10/10 Excellent

K Singh, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for short break!!
Verry good hotel - clean and well maintained with a modern twist - room was very nice & spacious, large bathroom, mini-bar, excellent air conditioning 24x6, Wi-Fi access all inclusive. Definitely looking forward to stay here soon!!

8/10 Good

Ansar, Lucknow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Good

8/10 Good

Ankit B, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I booked this hotel, as my plan for a vacation became at the last minute & no other hotel was available in Kausali. Positives: 1. Very nice rooms 2. Nice food & service 3. A nice & calm place Negatives: 1. The hotel is located 35 kms from Kausali I was very much impressed by the hospitality of Mr. Raghbir Singh, who took care of every single bit & made the experience worthwhile. Highly recommended!!!

8/10 Good

Abhishek

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, nice people, remote location, no WiFi
The Golden Palms is good value if the prices remain low and Internet access isn't critical for you. My room was clean, comfortable, and well appointed. The staff at reception were professional and personable. The restaurant was good enough (they initially made a mistake with my order but then corrected it). My only real complaint is that the wifi didn't work (I was able to connect to the wifi network but it was so slow i couldn't even load a single webpage after fifteen minutes), so i wasn't able to get any work done. The location is in a remote and not particularly attractive area, but on the other hand it is quiet and there is a secured parking lot, so it's a recommendable choice for an overnight stay on trips between Himachal Pradesh and Chandigarh or Delhi, etc.

8/10 Good

Bindi, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely hotel in an industrial area.
Relaxing nights stay with modern decor.

10/10 Excellent

arvind, gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds
excellent place to stay

10/10 Excellent

Punit, Vadodara, Gujarat, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Baddi
Very good, comfortable, nice food and friendly staff

8/10 Good

Gantavya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, Had a comfy stay
Great hotel but lacks facilities like swimming pool, spa, gym etc.Location is in a village overlooking Saint Gobain glass factory..Hotel staff is excellent.

10/10 Excellent

meetume2, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel poor location
A very nice , good clean and freindly hotel in wilderness or at least away from the main stream locations, 23 km away from Chandigarh it may be used by travellers driving from Delhi to Manali as a stopover.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ho-rri-fic : do not come here!
The hotel manager laughed at me when I asked for a taxi after the checkout. The hotel is very far from chandigarh, he told me to walk or find an auto in town.