Kind staff, nice toiletries, 24/7 gym, and free laundry was much appreciated! But ran into a few cleanliness issues upon arrival. Towels were grayed and some stained. One pillow had not just stains, but actual, brushable dirt on the pillow itself (not the cover). One plate had food stuck on, and one tea cup had stains in the bottom like it had been left to dry with tea in it.