Ratings based on 79 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Pimp from Kennensaw Ga

bathroom under measured

Posted Jun 24, 2014
Pros: it was ok for a one night only
Cons: make sure the bathroom operational
Location: bridle shower and all the shopping you need, location, location is great!
the toilet, and sink -the sink backs-up when you turn it on and toilet had to hold the handle down to get a good flush.
Comment from Hotel Management
Jul 3, 2014 by Manager, Hotel Management
Thank you for taking the time to post a review about your stay. We are very sorry to hear that your bathroom did not meet your expectations. We will be working with our maintenance staff to make sure every room is up to our standards. We appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Everyone
by Ellen from San Francisco, CA

Uninvited Guest

Posted Jun 13, 2014
Pros: Customer service, comfortable clean bed, room commodities.
Cons: Become friends with your local pest control.
Location: Nice upscale location! Easy to find, close to freeway, lots of great restaurants and shops near by.
The customer service was excellent, very helpful and accommodating. The room had all necessities and bed was the most comfortable for a good night of rest. Free internet! However, when I went to take a shower in the morning, I was "greeted" by a large (2/3 of an inch) cockroach in the bathroom. I saw only one cockroach, I hope he just got lost going home from the local supermarket...
Comment from Hotel Management
Jul 1, 2014 by Manager, Hotel Management
Ellen - I appreciate you taking the time to write a review of your experience with us. The issue you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, our staff is conducting thorough room inspections. Still, it's great to hear that you enjoyed your comfortable bed, our free Wi-Fi and the great customer service provided by our helpful staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
by A verified traveler

Good Location - Nice Staff - Dirty Bathroom

Posted May 28, 2014
Pros: I liked having kitchen appliances in case I wanted to get groceries in - esp. with a full size refrigerator.
Cons: The cleaning people could definitely do a better job on the bathroom, esp. the toilet!!
Location: Good location to nearby Kennesaw retail and activities
I was pleased with the staff and location at first, but as soon as I noticed the toilet was dirty with stains, I was disappointed.
Comment from Hotel Management
May 29, 2014 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you had a negative experience with the cleanliness of your room. As this hotel's manager, I can assure you that I have spoken to our housekeeping staff to ensure your experience is not repeated. Still, I am glad that you liked the service our staff provided and our hotel's location. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Everyone
by Donna from Bennett

Vacation

Posted May 18, 2014
Pros: The service
Cons: Not having smokers on the same floor as the non smokers
The room I stayed in was a non smoking room and it was very nice. The people who worked there were very friendly and helpful. The only thing that I didn't like about it was every time I left my room and went out in the hallway I just about puked. The hallway smelled like stale ashtrays. I have never smoked and when I was in the hallway I almost had to hold my breath from my room to the elevator.
Comment from Hotel Management
May 20, 2014 by Manager, Hotel Management
Hi Donna, Thank you so much for posting a review of our property. It's great to hear that the staff was friendly and helpful. However, I do apologize about the odor in the hallway; thank you for bringing this to our attention so that we may take the necessary action to correct this matter. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

A convenient and mostly comfortable room

Posted May 17, 2014
I was satisfied with most of the conveniences offered, but realized quickly the outside of the toilet had not been cleaned. I would recommend this hotel to others, if I knew they did a better job with cleaning before a new customer arrives.
Comment from Hotel Management
May 20, 2014 by Manager, Hotel Management
Hi there, I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the situation in your bathroom. I discussed your comments with the team, and we will take your experience and use this as a training tool. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
Recommended
for Everyone
by frank from ny

Hotel worth 3/5 star in my book

Posted May 13, 2014
The hotel is old, room was clean with a small kitchen. This is what i like the most. I called the staff on the morning for a blanket and the staff was rude. There were polity but rude. Second, the bed was ok, not comfortable but okay in my book. Bathroom was clean. So overall this hotel is worth a 3 star. Not 4 star either 5 star. Its a 3 star
Comment from Hotel Management
May 15, 2014 by Manager, Hotel Management
Frank - Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our clean rooms with fully equipped kitchens at a great value. Still, I’m disappointed to learn that the level of professionalism displayed by some members of our staff did not meet your expectations. In response to your feedback, I will meet with the staff to review our guest protocol and customer service policies to ensure your experience is not repeated. Again, thank you for the comments. We would love to have another chance to provide you with a better stay in the future.
5 out of 5
Recommended
for Everyone
by John from Lancaster, PA

Conveniently located for visiting our family.

Posted Apr 13, 2014
Pros: The suite that we had gave us a place to rest and relax with plenty of space.
Location: we mainly visited with family.
Pleasant staff. Very lovely and clean room. We enjoyed our 6 day stay here immensely.
Comment from Hotel Management
Apr 16, 2014 by Manager, Hotel Management
John - I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed our staff and your clean room during your visit. It's great to hear that you were able to rest and relax in your spacious room. As well, I'm glad that our location was convenient to your travel needs. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fort Benning, GA

Conveniently located

Posted Apr 3, 2014
Hotel is located across the street from fifth third stadium. Street noise barely noticeable. Grab and go breakfast is nothing fancy but hey, grabbed-it and got going.
Comment from Hotel Management
Apr 10, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your time at our hotel including our convenient location and free grab-and-go breakfast. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
5 out of 5
Recommended
for Business Travelers
by Beverly from Charlotte, NC

great accomodations for the price and location

Posted Jan 9, 2014 on Hotels.com
Clean room, lobby, elevators, and stair wells. Great price for amenities and location. Comfortable bed and surprised by spacious room.
4 out of 5
Recommended
for Personal Event
by AJR from Alexandria, VA

Place to stay while visiting family

Posted Dec 3, 2013 on Hotels.com
I was visiting family so I didn't spend much time in my room. Had some minor maintenance issues with the bathroom tub and the smoke detector, but they were resolved quickly and accurately. I like beds on the firmer side, so I thought the bed was great. Shower had good pressure and water temperature which tend to be my major things after cleanliness. I didn't opt for the daily refresh service which had an extra fee so don't know if it is worth the fee. (I also didn't read closely enough that this was extra, so that was a little disappointing but not a fault of the hotel). I loved that it was close to a lot of stores and food options.