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Reviews of Hilton Garden Inn Kennett Square

3 out of 5
Hilton Garden Inn Kennett Square
815 East Baltimore Pike, Kennett Square, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 361 out of 787 reviews" "
Rating 8 - Good. 255 out of 787 reviews" "
Rating 6 - Okay. 97 out of 787 reviews" "
Rating 4 - Poor. 44 out of 787 reviews" "
Rating 2 - Terrible. 30 out of 787 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Amy

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Away
Hotel is under construction, which is fine but don't expect to sleep past 6:25 when it starts. The lobby smelled like cigarettes, the gym was closed, and shower in room WAS DISGUSTING
Stayed 1 night in Jan 2024
Response from Cody on Jan 14, 2024
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality.I am sorry to hear that you did not have a enjoyable experience. Please let me assure you that if it was a mistake and you would have brought it to our attention, we would have been happy to correct any issues as quickly as possible.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect for going to Longwood Garden. The facility was clean and the breakfast was good.
Stayed 1 night in Jan 2024
Response from Cody on Jan 14, 2024
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. With every comment we receive, we are given the opportunity to grow and improve to better our service to our valued guests.I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing

10/10 Excellent

Barbara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very a beautiful lobby. Staff was very nice and helpful. Paneling was very convenient. Room was clean and nice.
Stayed 2 nights in Jan 2024
Response from Cody on Jan 14, 2024
Thank you for taking time to respond to our survey. I am happy to learn of your satisfactory stay! Our guests' feedback is extremely valuable for us to ensure and maintain an excellent property. If there is anything you can suggest for improving our property, kindly let us know. We look forward to your returned stay.

8/10 Good

ROBERT H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Longwood Gardens.
Stayed 1 night in Dec 2023
Response from Cody on Jan 8, 2024
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future

8/10 Good

Deirdre, College Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant accommodations
Stayed 1 night in Dec 2023
Response from Cody on Jan 8, 2024
Thank you for taking time to respond to our survey. I am happy to learn of your satisfactory stay! Our guests' feedback is extremely valuable for us to ensure and maintain an excellent property. If there is anything you can suggest for improving our property, kindly let us know. We look forward to your returned stay.

8/10 Good

Janet

Liked: Room comfort
Christmas in Kennett
This is a good hotel, beginning to show signs of wear. The staff was nice, but sometimes the front desk was unattended. But it was Christmas, so understood. The biggest disappointment was the breakfast. We were told we could do the buffet or made-to-order. We chose the made-to-order. My husband's order was OK, but I think I got something out of a steam table and it was not very good (scrambled eggs and potatoes both looked warmed up or steamed, not made fresh). The location was good, so there is always a chance we could stay here again. The jacuzzi was nice.
Stayed 1 night in Dec 2023
Response from Cody on Dec 28, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to making that stay a 10 out of 10

10/10 Excellent

Catherine, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located near Longwood Gardens. My family visited the gardens on Christmas night to view the light show. The hotel was very convenient for a one night stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to relax and this place had the best hot tub I've ever been. The rooms were clean, shopping and food was very nearby. I would definitely stay at this place again.
Stayed 2 nights in Dec 2023
Response from Cody on Dec 28, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am so happy to see that you enjoyed your stay with us. We strive to make our hotel as comfortable and welcoming as possible. I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future.

10/10 Excellent

alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cody on Jan 4, 2024
hank you for taking time to respond to our survey. I am happy to learn of your satisfactory stay! Our guests' feedback is extremely valuable for us to ensure and maintain an excellent property. If there is anything you can suggest for improving our property, kindly let us know. We look forward to your returned stay.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cody on Dec 23, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and convenient location to Longwood Gardens
Stayed 1 night in Dec 2023
Response from Cody on Dec 23, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near futur

10/10 Excellent

Deborah

10/10 Excellent

Rosemary

Stayed 1 night in Dec 2023
Response from Cody on Dec 15, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future!

8/10 Good

Elizabeth

Stayed 1 night in Dec 2023
Response from Cody on Dec 15, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future.

8/10 Good

Robert

Disliked: Room comfort
Stayed 2 nights in Dec 2023
Response from Cody on Dec 23, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am so happy to see that you enjoyed your stay with us. We strive to make our hotel as comfortable and welcoming as possible. I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future.

6/10 Okay

James

Liked: Staff & service
Dresser drawer ghost
The staff is always courteous and helpful. The room is average, but one item in room 229 that stick out and is problematic is a dresser drawer that glides open on its own. What is needed is a serious effort to shim the front legs to level or tilt back slightly the dresser cabinet. Half hearted efforts using paper is a waste of energy.
Stayed 1 night in Dec 2023
Response from Cody on Dec 15, 2023
Hello Mr. James, I am sorry to hear you did not have an enjoyable experience with us. We strive to provide excellent service to all of our guest. We are currently going through a full renovation inside an out. We hope you will chose to stay with us again when your travels bring you back to the Kennett Square Area!

10/10 Excellent

Roy

Stayed 1 night in Dec 2023
Response from Cody on Dec 28, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future

8/10 Good

Pauline

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Cody on Dec 6, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future

10/10 Excellent

Carroll

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant reception on our arrival. Gloria was warm, welcoming and efficient. The hotel was clean and tidy. The beds were very comfortable. Easy access to Longwood Gardens.
Stayed 1 night in Dec 2023
Response from Cody on Dec 6, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cody on Dec 6, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future

8/10 Good

Frank

Traveled with family
Beds are comfortable.
Stayed 1 night in Nov 2023
Response from Cody on Dec 6, 2023
Thank you for taking time to respond to our survey. I am happy to learn of your satisfactory stay! Our guests' feedback is extremely valuable for us to ensure and maintain an excellent property. If there is anything you can suggest for improving our property, kindly let us know. We look forward to your returned sta

8/10 Good

James

Traveled with family
Liked: Cleanliness, amenities
It was a ok stay.
Stayed 1 night in Nov 2023
Response from Cody on Dec 6, 2023
Thank you for your review. Wishing you a safe and happy holiday season!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms definitely need an upgrade. Old type tub/showers. Heat/ac on wall falling off. New carpets, wall paper, counters, and fresh pillows needed. We usually bring ours and forgot. I put a towel over my pillow so I could sleep. Musty, stinky pillows are the worst…clean pillow case doesn’t help. Also on our visit noticed a lot of pets. We love pets but not in our room…and we had to change rooms due to the adjoining room having 2 dogs and a pot belly pig in it. Yes a pig….a barnyard animal. I understand we’ve domesticated them but not to stay in a hotel. I think this is a health risk. I have no idea what diseases a pig carry’s. Hope his head wasn’t on my pillow.
Stayed 2 nights in Nov 2023
Response from Cody on Dec 6, 2023
Hello Mr. James, We are disappointed to hear you where disappointed with your stay. We are currently going through a full renovation inside and out. We hope you will chose to give us another chance when your travels bring you to the Kennett Square area!

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast was very confusing. Didn’t know what we were supposed to do for the buffet. Wait staff was overwhelmed.
Stayed 1 night in Nov 2023
Response from Cody on Dec 6, 2023
I am sorry to hear your experienced a problem during breakfast. I will share your feedback with our food and beverage manager to improve our guest experience. We are wishing you a happy and safe holiday season!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cody on Dec 23, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near futur

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Cody on Dec 23, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am so happy to see that you enjoyed your stay with us. We strive to make our hotel as comfortable and welcoming as possible. I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future.

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023
Response from Cody on Dec 23, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am so happy to see that you enjoyed your stay with us. We strive to make our hotel as comfortable and welcoming as possible. I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future.

6/10 Okay

Kristen

Traveled with family
Liked: Staff & service
The hotel is basic. Rooms seem old. Could use a little care. Jeffrey at the front desk was stellar.
Stayed 1 night in Nov 2023
Response from Cody on Nov 29, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am dissapointed to hear you did not have an enjoyable stay with us. We want all of our guest to feel welcome while staying with us. We hope you chose to give us another chance when your travels bring you back to the Kennett Square Area!

8/10 Good

Randall

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
At 6:00 am the clock alarm went off and woke us up and we did not We were unaware that the clock was on the floor when we checked into the room. The carpet in the hallway looked worn and dirty outside our room. The staff were very friendly and welcoming and the beds were very comfortable. We liked that the hotel was near our niece's home.
Stayed 1 night in Nov 2023
Response from Cody on Nov 29, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am dissapointed to hear you did not have an enjoyable stay with us. We want all of our guest to feel welcome while staying with us. We hope you chose to give us another chance when your travels bring you back to the Kennett Square Area!

2/10 Terrible

Denise

Traveled with family
We smelled smoking heavy in hallway. You could smell it in our room but we had to put a towel down at door and it helped. We expected a non smoking area
Stayed 1 night in Nov 2023
Response from Nicole on Nov 26, 2023
Thank you for your feedback.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine.
Stayed 4 nights in Nov 2023
Response from Nicole on Nov 24, 2023
Thank you

10/10 Excellent

Angela, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this place and the staff are super friendly
Stayed 1 night in Nov 2023
Response from Nicole on Nov 24, 2023
Thank you

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Cody on Nov 19, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future!

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
charging $3.00 for a bottle of water in your room if not a "club member" No free breakfast, not even coffee and doughnuts, pretty cheap for a Hilton at the prices charged. Will rethink where I stay next time in that area.
Stayed 1 night in Nov 2023
Response from Cody on Nov 17, 2023
Hello, We are sorry to hear you had a disappointing stay with us. All Hilton Garden Inns do charge for breakfast. Hilton hotels like hampton inn and homeood suites do not. We do have complimentary coffee and cookies out all day for our guest to enjoy! We hope you will give us another shot to impress you when your travels bring you to Kennett Square!

4/10 Poor

Alex

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In short, I would not recommend that hotel. If you are interested in details, we booked 2 rooms-for me and my elderly relative with a limiting mobility, I asked for 2 adjoining rooms for convenience. When we arrived after tiring 4-hour drive we were offered 2 rooms next to each other but not connecting rooms. The front desk person told us they do not have connecting rooms contrary to info at their site. Then he notified us that the elevators do not work at the hotel, and we need to walk to the rooms to the 2d floor. It was fairy long distance for my relative so I asked for rooms on 1st floor, was told they have only one, so we stayed on different floors which was very inconvenient for us, I asked to find me a room close by may be on the next day, but never was offered one. I asked why the info about non-working elevators was not provided in advance, the clerk said it is present on their site, not at Expedia site. I checked later, could not find it on their site. So, when I unpacked my staff and was ready to go to bed at that night, after I untucked my bed I was really shocked to see that the sheets were not changed after previous guest, there was some hairs, pieces of lint, and even a small sharp plastic piece. Btw, the manager has never responded to my e-mail with complaint and to my message on her answering machine. I had to move to another room after midnight with all my belongings, they do not have a housekeeper at night to change linen. Overall-very disappointing!
Stayed 2 nights in Oct 2023
Response from Cody on Nov 17, 2023
Hello, We are sorry to hear you had a disappointing experience with us. We do have connecting rooms but only have a limited number of them. The rooms that had connecting door were all occupied during your stay. I will pass your feedback along to our housekeeping manager to ensure this does not happen again!

10/10 Excellent

Frank

Stayed 1 night in Nov 2023
Response from Cody on Nov 17, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future!

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cody on Nov 12, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cody on Nov 2, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am so happy to see that you enjoyed your stay with us. We strive to make our hotel as comfortable and welcoming as possible. I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future.

4/10 Poor

Nancy

Traveled with partner
Disliked: Property conditions & facilities
Property was under construction (not advertised). Elevators didn’t work, shower head dirty. Air conditioner worked at checkin, did not work at midnight. 120 volt electrical supply to ac was exposed and not in ac (safety issue). Notified staff next am at checkout, they said it would be addressed.
Stayed 1 night in Oct 2023
Response from Cody on Oct 31, 2023
Hello Mrs. Nancy, We are disappointed to hear you did not have an enjoyable stay with us. We want all of our guest to feel like at home when they stay with us. We are under going construction and apologized that was not relayed to you. We where not aware of the A/C issue but we take safety very seriously and that was addressed right away. We realize we have lost you as our guest, but please do not let one experience hinder you giving us another opportunity to have you stay with us. In spite of our efforts, you are a valued guest

6/10 Okay

Beth

Liked: Staff & service
Disliked: Cleanliness
Room smells of mildew.
Stayed 1 night in Oct 2023
Response from Cody on Oct 29, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. We are disappointed to hear you did not have an enjoyable stay with us. I will share your feedback with our housekeeping team to ensure this does not happen again. I hope that I have been able to address your concerns, if not please do not hesitate to contact me directly. We greatly appreciate your business, and we look forward to welcoming you back to a Hilton Family location in the near future

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Cody on Oct 28, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future

4/10 Poor

chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Cody on Oct 26, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality.I am sorry to hear that you did not have an enjoyable stay with us. Please let me assure you that if it was a mistake and you would have brought it to our attention, we would have been happy to correct any issues as quickly as possible

6/10 Okay

Jean

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cody on Oct 24, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. We are diappointed to hear you did not have a enjoyable stay. We hope you will give us another shot when your travels bring you to the kennett square area!

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Cody on Oct 24, 2023
Thank you so much for taking the time to fill out our survey and letting us know how we are doing. Every comment helps us to improve upon our guest services and quality. I am happy to see that you enjoyed your stay with us and I will make sure the staff knows what a great job they are doing.We greatly appreciate your business and look forward to welcoming you back to a Hilton Family location in the near future.

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good option if you need a room in the area. Easy parking. Safe location. Staff was nice.
Stayed 1 night in Oct 2023
Response from Cody on Oct 22, 2023
On behalf of all the staff at Hilton Garden Inn Kennett Square, I wanted to personally thank you for your considerate and extensive review of our hotel and service. Reviews like yours are what we strive for each and every day! When our guests take the initiative to let us know how we're doing, we can get that much closer to total customer satisfaction! I'm so glad you had an enjoyable stay with us. If you have any questions or further comments please don't hesitate to contact me! I hope that when traveling back to the Kennett Square area, we're your number one choice. I look forward to seeing you in the future!

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we discovered that the roof was being replaced, the pool was closed, the restaurant was only open for breakfast (not included). None of that was communicated to me before check-in. The front desk had a credit card reader problem. Also, there was no one at the front desk when I had a question. When there was someone at the front desk, they were not even slightly helpful. There was garbage in the lobby, for several hours. A couple of days after we left, I received several text messages and emails...
Stayed 1 night in Oct 2023
Response from Cody on Oct 18, 2023
Hello,We are disappointed to hear you did not have an enjoyable stay with us. We strive to provide excellent service to all of our guest. Are pool has been open for the last couple of weeks. Please send me an email to cody.benedetto@hilton.com. So i can get some more information about your stay.

6/10 Okay

ETHAN D.

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Cody on Oct 18, 2023
We are disappointed to hear you did not have an enjoyable experience with us at our hotel. We will be going through a full renovation in the beginning of next month. We hope you chose to stay with us when your travels bring you back to the Kennett Square area!

2/10 Terrible

Sarah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed...issues with TV working correctly, breakfast was not included
Stayed 1 night in Oct 2023
Response from Cody on Oct 11, 2023
We are sorry you experienced some issue during your stay. We are staffed 24/7 for your convince if you do need anything. We thank you for staying with us!

6/10 Okay

Piya

Traveled with family
Disliked: Amenities
The property needs a lot of maintenance- the showers, elevators sand even the gym needed work for the week we stayed there
Stayed 6 nights in Sep 2023
Response from Cidy on Oct 11, 2023
We are disappointed to hear you ran into some issues during your stay. We want your stay to be as welcoming as possible and we are disappointed you did not feel that way. We hope you chose to stay with us again when your travels bring you back to the kennett square area!

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not worth the money… it was extremely disappointing for being a Hilton. The elevator was broken during our stay which was inconvenient since we had to carry everything up the stairs (at the end of the long hallway) to the 3rd floor. The carpets everywhere are stained and in need of replacing. Our room smelled terrible- like old smoke mixed with a damp odor and opening the window did not help. Water is not included unless you are a rewards member and the small bottles in the room are $3. The location was near where our event was which is why we selected this location. It is also along the main drag of restaurants and stores. Despite this perk, I would not stay here again. Needs updating and a good cleaning.
Stayed 2 nights in Oct 2023
Response from Cody on Oct 11, 2023
We are disappointed to hear you did not have an enjoyable experience with us. We want all of our guest to feel like there at home during their stay. We are disappointed you did not get to enjoy that experience. We hope you chose to stay with us when your travels bring you back to the kennett square area.