Antonio, we are disappointed to hear of your negative experience. Please know this is not commonplace or the high standard we hold ourselves to. We have provided your valuable feedback to our local manager. Our manager has confirmed that the home was thoroughly inspected and photos taken before your arrival showing the home was up to the high standard we hold ourselves to. We did send our team back to the home to address any concerns you had to attempt to make for a more enjoyable stay. While we know it doesn't remedy your negative experience, we hope the compensation provided alleviates some of the stress. We will use your feedback and experience to help make a more positive environment in this home moving forward and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future. Thank you!