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Reviews of Hotel Royal

4 out of 5
Hotel Royal
Avenue kitona 3, Commune de la Gombe, Kinshasa

Reviews

8.2

Very Good

Rating 10 - Excellent. 36 out of 104 reviews" "
Rating 8 - Good. 46 out of 104 reviews" "
Rating 6 - Okay. 14 out of 104 reviews" "
Rating 4 - Poor. 3 out of 104 reviews" "
Rating 2 - Terrible. 5 out of 104 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

guylain

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities
An ok value but with a lot more hotels opening in Kin will have to up its game for this price range. All around great service especially Hyppolite at the restaurant. Lovely inner courtyard solid breakfast options and nice menu with very good indian food. Gym was a mess though, dirty with broken equipment. Huge room with good amenities. A good choice if you need to be centrally located.
Stayed 6 nights in Jan 2024
Response from Hotel management on Feb 14, 2024
Thank youHope to see you soon again.

10/10 Excellent

Aimé, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 3 nights in Dec 2023
Response from Hotel management on Feb 14, 2024
Thank youHope to see you soon again.

10/10 Excellent

Aimé, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Part of my memorable vacation time in Kinshasa.
Stayed 3 nights in Dec 2023
Response from Hotel management on Feb 14, 2024
Thank youHope to see you soon again.

10/10 Excellent

James, Washington

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We feel we received what we paid for. The breakfast was very good. They kept the rooms and building clean.
Stayed 5 nights in Aug 2023
Response from Management on Sep 15, 2023
Dear James,Thank you for your review. We are glad you were satisfied with our services.Wishing you a safe journey and hoping to see you again

10/10 Excellent

Shado

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel
Stayed 6 nights in Aug 2023
Response from Management on Aug 15, 2023
Hello Shado,Thank you for your great review

10/10 Excellent

Evariste

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff a lot.
Stayed 10 nights in Jun 2023
Response from Management on Jun 30, 2023
Dear Evariste, Thank you for your review.Safe journey and hoping to see you soon.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good value for money, excellent food, friendly and professional staff
Stayed 18 nights in May 2023
Response from Management on Jun 12, 2023
Dear David,Thank you for rating us. Really appreciated. Have a safe journey home.

4/10 Poor

Jerry A

Stayed 2 nights in May 2023
Response from Management on Jun 12, 2023
Hello Jerry, Please send us a feedback to further understand our shortcomings.

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff
10 nights spent in this hotel. Everything was very good with an outstanding staff. A rich breakfast, and Badr, the chef ,made it possible you get what you wanted. I will be staying in this hotel in case of a next trip to Kinshasa.
Stayed 7 nights in Apr 2023
Response from Management on Jun 12, 2023
Hello Paul,Thank you for your rating. We value your feedback. You are always welcome on your next trip. Bon voyage!!

10/10 Excellent

Ange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Apr 2023
Response from Management on Jun 12, 2023
Dear Ange,Thank you for your review. Hope to see you again soon

10/10 Excellent

BAVUNA

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023
Response from Management on Jun 12, 2023
Dear Bavuna,Thank you for choosing Royal as your preferred stay.Wishing you all the best

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was modern, clean and the rooms were very good size with a working desk and small refrigerator. The bed was large, comfortable and the TV worked very well and had an English speaking section of shows. Also the cleaning people did a very good job. They also had a solid bar and very good food.
Stayed 5 nights in Feb 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent place. Poor Wi Fi. Customer service and cleanliness is the best parts.
Stayed 1 night in Feb 2023

8/10 Good

Aniora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Environment and staff are very polite. I love the beds and rooms are very big include bathroom love it
Stayed 4 nights in Feb 2023

6/10 Okay

Michiel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
good: spacious rooms, well-equipped to improve: check-in and service in restaurant are incredibly slow
Stayed 1 night in Jan 2023
Response from Amin on Feb 2, 2023
Hello Michiel,Thank you for your review, we will immediately adress your concerns.Have a safe journey homeManagement

2/10 Terrible

Jerzy

Disliked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Katingu

Stayed 1 night in Nov 2022

10/10 Excellent

huguette kapinga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean staff was very nice electricity went out twice other than that good place to stay
Stayed 19 nights in Oct 2022

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Aug 2022
Response from Management on Sep 24, 2022
Thank you for your rating Mr Junior.Hope to see you again soon

10/10 Excellent

Ley

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

6/10 Okay

Emad

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2022

8/10 Good

Dauphin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
It was alright, but also quick, just a weekend. What I like the most in this hotel is their large rooms and great location in downtown.
Stayed 2 nights in Mar 2022
Response from Management on Mar 19, 2022
Dear Guest, Thank you for tour review, we hope to see you again very soon. Safe travels

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ils sont des Escrots et leurs hôtel n’est même pas un 4 étoiles . Très sawl
Stayed 7 nights in Mar 2022
Response from Mohamed on Mar 14, 2022
Chers Partenaires Expedia, Suite au non remboursement sur sa réservation pré payée et consommée d'une nuitée, Mr Joel Tambwe a semé un trouble dans notre hôtel et a cassé brutalement les verres de notre restaurant en préjudiciant les autres paisibles clients . Ce commentaire ne mérite pas être affiché. Nous vous demandons d'enlever ce mauvais commentaire qui manque d'objectivité. Hotel Royal Kinshasa Mohamed Balongana / Dir Hébergement +243817099001

6/10 Okay

Marie Esmeralda, Ottawa

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Front desk staff amazing, friendly and efficient- however room was poorly cleaned, weird smell in bathroom and stained sheets and pillowcases
Stayed 1 night in Jan 2022
Response from Management on Feb 10, 2022
Hello Maria, We are looking into the matter immediately to rectify the issue. Thank you for taking the time to point out.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay and friendly staff
Really enjoyed the atmosphere! Excellent food at the restaurant on-site and room service was good too. There was a slight bug problem during our stay, but faculty called in fumigators which helped.
Stayed 11 nights in Jan 2022
Response from MANAGEMENT on Feb 10, 2022
Thank you for taking the time to rate us. Rainy seasons sometimes brings some bugs. We apologize for the inconvenience. Safe travels

8/10 Good

Peter, New Haven

Business traveler
Liked: Cleanliness, staff & service, amenities
Good property - need to fix room conditions, e.g air conditioning, bathroom door, etc
Stayed 7 nights in Nov 2021

8/10 Good

Rhoel David

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Aug 2021

10/10 Excellent

Franck

Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room size
Stayed 8 nights in Jul 2021
Response from Management on Sep 10, 2021
Hello. Sorry for our shortcomings. We hope to satisfy your query with a bigger room in the future

6/10 Okay

Verified traveler

Traveled with family
Welcome was ok. Was not offered a drink though. We arrived just at curfew time. We were given ONE key for two occupants in the room. Our room grade was not available and so got upgraded (so we were told). No gym. I went out for a walk in the morning and upon return i went to the restaurant for breakfast and was told to PAY CASH. I was not allowed to charge the room for it. No iron in the room, so have to PAY for laundry service :-(
Stayed 1 night in Jul 2021
Response from Management on Sep 10, 2021
Dear Guest, Due to pandemic, we have suspended our welcome drink. The gym roomnas well has been closed due to the same reasons. For your information, irons are available on demand at the reception. We will take it with F&B why you were not charged to your room ( perhaps no deposit was given at check-in).

4/10 Poor

Brian

Business traveler
Liked: Staff & service
Something wrong with the water
I will not stay at this hotel again as there is something very wrong with their water. The water, especially the hot water smells and leaves a greasy film on your body. I tried a few other rooms, they are all the same. I dont know what they put in the water but its nasty. This hotel has a very nice cigar bar, although not the reason I decided to stay. Price was the main factor and the fact a friend stayed and said it was OK, and it had an exercise facility. There is no exercise facility. It’s being renovated but there is nobody renovating it. It should be removed form their advertisement until they actually get the exercise facility useable. As above the biggest factor is the water.
Stayed 15 nights in Jun 2021

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new go to place in Kinshasa.
Finding a decent Hotel in Kinshasa is not easy. My job frequently takes me there and having a safe, clean, comfortable place to crash after a long day is wonderful. The owner Alim is great, the staff is friendly and the food is delicious but a little pricey. I stay in hotels all over central Africa and this one is one of the best. The showers work, the water is hot and the pressure is good. The bed was comfortable and I slept soundly. The wifi is pretty stable downstairs but I had a little bit of difficulty getting a strong signal in my room. I really enjoyed having water and a kettle in the room to make coffee every morning. Can't wait to go back.
Stayed 2 nights in Jun 2021
Response from Alim on Jun 28, 2021
Hello Benjamin, You are very welcome to your new home away from home. Thank you for taking the time to rate us. It will be a pleasure to see you again Management

10/10 Excellent

Maurits

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended place
Friendly staff
Stayed 1 night in Mar 2021
Response from A Manji on Mar 21, 2021
Dear Maurits, We are glad you enjoyed your stay with Royal Hotel. We hope to see again very soon Bon voyage

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i would be good to include enough towels for at least two persons.
Stayed 1 night in Mar 2021
Response from A manji on Mar 21, 2021
Dear Guest, Thank you for your review. We will look into right away why you didnt have 2 sets of towels. Apologies Management

10/10 Excellent

King Nsakala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from A Manji on Feb 12, 2021
Dear Guest, Thank you for taking time to review our property. We hope to see you again soon Bon voyage

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from Management on Feb 12, 2021
Thank you for your review. Be safe and Stay safe.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all very accommodating. Their breakfast selection is quite good. Cigar bar on the 4th floor. Good food. As long as you get a discounted rate, it's very worth the stay.
Stayed 14 nights in Sep 2020
Response from Management on Sep 27, 2020
Dear Guest, Thank you for your review. We always have some promotional rates now and then. we are happy you enjoyed our hospitality Bon voyage

2/10 Terrible

Shaun

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away - Horrible expereince
Horrible experience, dirty floors and bathroom, bad smell, we had to remove our colleagues from there.
Stayed 5 nights in Feb 2020

6/10 Okay

Emmanuel

Business traveler
Liked: Cleanliness, staff & service
There is no WiFi coverage in room 208.
Stayed 7 nights in Dec 2019
Response from Amin on Dec 13, 2019
Dear Guest, We will investigate your concern immediately

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food
Stayed 5 nights in Jul 2019
Response from A Manji on Jul 18, 2019
Dear Jacques, Thank you for taking the time to review us. Safe travels Managment

8/10 Good

Verified traveler

Stayed 7 nights in May 2019
Response from A Manji on Jul 18, 2019
Thank you for your review. Bin voyage

8/10 Good

Gary, Lusaka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay in a big city. A lot of street noise during busy times. My 1st time in Kinshasa so I have nothing to compare it with. Food was prepared very nice. I enjoyed the Indian dishes.
Stayed 6 nights in Nov 2018
Response from Amin on Nov 27, 2018
Dear Garry, We thank you for your review and hope to see you again soon. Bon voyage Management

10/10 Excellent

Innocentia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2018
Response from Amin on Nov 27, 2018
Dear Guest , Great to see that you enjoyed your stay with us. Thank you. Management

10/10 Excellent

Innocentia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Billie on Nov 27, 2018
Dear Innocentia Thank you for taking the time to write your review. Hope to see you again so we can do more.... Best regards Management

10/10 Excellent

Innocentia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly but firm staff :)
Stayed 2 nights in Oct 2018
Response from Amin on Nov 27, 2018
Innocentia, Thank you for your review of our property. We wish to see you again sortly. Bon voyage Management

10/10 Excellent

Verified traveler

It was great!
Stayed 1 night in Sep 2018
Response from A Manji on Sep 19, 2018
Dear Guest, Thank you for taking the time to write a review. Wishing you safe travels back home. Management

10/10 Excellent

K

Professional Counselor..
Excellent service, but staff change the price most of the time..
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

It was great!
Stayed 1 night in Sep 2018
Response from A Manji on Sep 19, 2018
Dear Guest, Thank you for your great review. Hoping to see you again very soon. Bon voyage!