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Reviews of Motel 6 Knoxville, TN - North

2 out of 5
Motel 6 Knoxville, TN - North
5640 Merchants Center Blvd, Knoxville, TN

Reviews

5.4
Rating 10 - Excellent. 60 out of 369 reviews" "
Rating 8 - Good. 56 out of 369 reviews" "
Rating 6 - Okay. 69 out of 369 reviews" "
Rating 4 - Poor. 70 out of 369 reviews" "
Rating 2 - Terrible. 114 out of 369 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

3.8/10

Amenities

5.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it!
We were there about 7 minutes in our room. We left. Wouldn't recommend at all.
Stayed 1 night in Sep 2021
Response from Brand Experience Team on Apr 25, 2022
Hi Mark, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Floor was very dirty and had a large depressed area where vinyl was cracked with some missing. Shower had no place to put shampoo/shower gel bottles while in shower. Shower floor was slippery and the area around drain wasn’t finished well. Needs at least one grab bar in shower. One mattress was good but the other was way too soft.
Stayed 1 night in Apr 2021
Response from Brand Experience Team on Apr 25, 2022
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We were told our room was just remodeled. However, there were cigarettes holes in the comforters, the shower had black stuff in the grout and looked dirty. The floor was uneven and dirty also.
Stayed 1 night in Feb 2021

6/10 Okay

Stephanie

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Nancy Y. on Mar 8, 2021
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Christy

Stayed 1 night in Oct 2020
Response from Nancy Y. on Nov 5, 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets and blankets were full of cigarette burns and stains... we got a non-smoking room and it smelled terrible like smoke. There was trash all over outside of the room. The people outside were very rough.
Stayed 1 night in Oct 2020
Response from Nancy Y. on Nov 5, 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stay was ok. Staff was great
Stayed 1 night in Jun 2020

2/10 Terrible

Faith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
This is a nasty poorly ran establishment I got a room non-smoking and the room smelled disgusting the sheets in the cartons had cigarette Burns it was filthy and there was no smoke detector. Alot of shady people . NOTHING AT ALL LIKE THE PICTURE
Stayed 1 night in Jun 2020

2/10 Terrible

Jaden

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is too high. U cant get internet.
Stayed 1 night in May 2020

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible experience
The place was maybe the dirtiest hotel I’ve ever been in. The shower had a couple of used bars of soap in it, in addition to a wrapped one. It smelled like mildew. The toilet had obviously not been cleaned. The room reeked like cigarette smoke, and we didn’t even feel safe there (there were tons of people outside smoking, and it just seemed like a really rough area. For the first time in my life, we ended up leaving and going somewhere else. It was seriously the dirtiest, worst hotel room I have ever seen.
Stayed 1 night in May 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this dump
Possibly the most uncomfortable bed I’ve ever slept on. Literal holes in the drywall, crumbling apart. Several big cigarette burn holes in all the sheets/blanket. The power outlet next to the window ac unit has clearly caught on fire before. It’s almost totally black. Found trash under the bed
Stayed 1 night in Apr 2020

2/10 Terrible

Ashley

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Nancy on Mar 30, 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
That motel was the dirtiest place I have ever stayed! Was run down and the floor was sticky and probably hasn’t been washed since it was installed. We had to kill a few bugs, etc.
Stayed 1 night in Jan 2020

2/10 Terrible

Joseph

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights. Room never got serviced. No where to hang towels in bathroom and no shelf for soap or shampoo. Also killed 3 cockroaches in the room.
Stayed 3 nights in Jan 2020
Response from Nancy Y. on Jan 21, 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

Verified traveler

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it stunk and everything about this place was terriable
Stayed 1 night in Dec 2019
Response from Nancy Y. on Jan 21, 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

Travis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid place
No room phone. Trash in drains burned bedding. Leaking toilet and nothing done to make it right not even a partial refund.
Stayed 5 nights in Nov 2019

2/10 Terrible

Catherine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches and not clean. Did not feel safe at all!
The first issue was it wasn't cleaned. I had to call several times for dif issues. No pillow case. Hair in the tub and only noticed that because I saw a washrag on the shower sprayer and asked my brother who has down syndrome and that was with me if he used it. I didn't think so since he was fixing to take a shower and I was getting stuff ready for him but double checked and i looked down and black curly hair all in the tub. I cleaned the sink counter with wipes i keep because with a wipe of a wet cloth stuff came off. All other places were booked for Garth Brooks or I would of changed. I asked about a dif room after seeing tub (tey had warned me the 2nd flr rooms were better but I'm disabled and hard to go up and down steps) and they said just easier to clean tub. The guy just wiped it with towels. There might of been cleaner on it already. If I had an issue they cane right away thou and were very nice. The TV didn't work and the guy came again for that and fixed it. The room also had roaches which I have never in my almost 53 years had a motel that had roaches and I've pd a hell of a lot less then 168 for 2 nights. I will put up with a lot but not bugs!
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run run run run do not stay here
This was just awful! DO NOT stay here!!! I repeat DO NOT stay here.Spend a little extra money for a nicer place you want regrets it but if you stay here you will regret it BIG TIME.There is roaches,holes in the wall,beds are awful to sleep in been there since motel was built,none of the electrics outlets work so couldn’t charger phone,smoke free room with cigs holes in cover,the heat didn’t work so we was cold all night,someone knocked on our door at midnight(We didn’t answer it),couldn’t sleep because of the noise,Check in was at 3pm. But didn’t get checked in until 3:30 cause rooms wasn’t ready.We just wanted a place to sleep after the Garth Brooks concert but this wasn’t the place to pick we will NEVER stay here again.Hotel needs to be closed down.I have never in my life stayed at a place so awful.i have photos but for some reason it want let me down load them
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathtub was disgusting and I had to bathe in the sink
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
I’ll give the staff credit, the check in lady asked me to check the room before we checked in because it would take two days to refund the money. Not a good sign. The room was inexpensive so we overlooked the horrible smoke smell even though it was a “smoke free” room. The lady said it was hard for them to enforce it. And we were ok with the old conditions. But the cigarette ashes on the night stand and the fact that the only way to change the channel on the tv was to manually change it from the direct tv box located behind the tv was a little much. The room served its purpose during a Football weekend and was inexpensive. You get what you pay for.
Stayed 2 nights in Nov 2019

4/10 Poor

Raquel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
No shower curtains, tub looks awful-refuse let my 2 yrs old bath, lot of open plug outlets
Stayed 1 night in Oct 2019

2/10 Terrible

Katie, Hickory NC

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There were roaches everywhere. The rooms were not clean. There was even a dirty soap bar in the shower. There were dogs barking in the rooms above us and beside us. We felt very unsafe and had to leave and spend more money for another room. It was the worst experience I've ever had traveling.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The facility needs a refresh but was a great value for the price. Need a place to crash when on a road trip? This your place.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only thing I can say is Roachs... I hate giving a negative feedback but this smh couldn’t pass it
Stayed 1 night in Oct 2019

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The room had roaches crawling on the walls. Room was nasty. Floors dirty. Musty smell in room
Stayed 1 night in Sep 2019

4/10 Poor

Azeneth

Traveled with family and small children, Business traveler
Disliked: Staff & service
When we got there, the staff was not even in the front desk we had to wait 30 minutes for somebody to ahow up
Stayed 1 night in Sep 2019

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was in a quiet area which was refreshing coming from Tampa, FL.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have bugs. The staff is very rude. They have broken walls and holes in all the blankets. Also the TV is crooked.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so ghetto, I trusted that using Expedia meant that I could trust your listings. I requested a non smoking room. The room I got smelled horribly of cigarettes. I went to the front desk and the guy at the front desk with rotted teeth came to the room and sprayed air freshner which worked for 5 minutes. My wife wanted a blanket as there was none in the room. I was given a blanket with cigarette burns in it. The latch on the front door was busted and there was mold and filth in the bathroom and more cigarette burns on the toilet seat in this " nonsmoking room". Hopefully I can post pictures here as I took several. Sorry Expedia, you've lost my business.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Nancy Y. on Aug 21, 2019
Thank you for the positive rating!!! Nancy Y. #Team6

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS!!!!!!!!
So I stayed in Room 113 and I was literally ate up by bed bugs. I have attempted to contact the Owner several times and he will not call me back. Each time I call I am told he will call me back. DO NOT STAY HERE. NOT WORTH THE $60 THAT THEY REFUSE TO REFUND ME.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Dump
It was a dump. Mirror was duct-taped to the wall. A corner leg was missing on one of the beds. The tub tile surround had been pushed into the wall, leaving a large gap for water penetration .... WiFi was had insufficient bandwidth to load simple websites ... I won't go on.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019
Response from Nancy Y. on Aug 21, 2019
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it
Holes in the walls, Marker writing on the door, brown tape on the floorboard by the tub on one side, duct tape on the floorboard on the other side of the tub. Towels covered in stains, sheets and cover riddles with cigarette Burns and so nasty looking we went out and bought a few cheap blankets so we wouldn't use them. Bed crackled like we were laying on potato chip bags. The worst more motel 6 I've started in
Stayed 1 night in Aug 2019
Response from Nancy Y. on Aug 21, 2019
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

AhmedSaid

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely nasty room. Sticky floor. Dirty filters. Cigarette burns on bedding. Dirty bathroom. I felt absolutely disgusted and traveling from connecticut that condition would have the state health inspector shut down the place. I left after only one-two hours. I couldn’t believe it. I needed to rest after a 12 hour road trip from the heat and I was so disappointed.
Stayed 1 night in Jul 2019
Response from Nancy Y. on Aug 21, 2019
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

6/10 Okay

janet

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
The women at the front desk was very nice but the motel itself was terrible. I walked up the steps to get to my room and dirty towels were at the top of the steps (they were still there the next day at 11am when I left). My sheets and covers were full of burn wholes, and I needed to wear sandals in the shower it was so nasty and the shower would back up with water. The room floor was very sticky, thank God I was only in need of the room for that night and really didn't spend that much time in it due to my plans as to the reason why I was in town, because I would have not been able to handle another night in that room, i would not recommend this motel even at the cheap rate you can at least clean up the room, basic housekeeping
Stayed 1 night in Jul 2019
Response from Nancy Y. on Aug 21, 2019
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The walkways and parking lot were pretty dirty and with small pieces of trash. The toilet was broken, though functional. The faucet in the bathtub was leaking, and the bathtub did not look very clean. The general condition of this property was not up to Motel 6 standards. I stay at Motel 6's almost always because they allow pets. We were not traveling with pets on this occasion, but I still try to patronize Motel 6's. So I have seen many of them around this country and Canada. While they are a budget chain, they are generally very clean and predictable. This one was not so nice.
Stayed 1 night in Jul 2019
Response from Nancy Y. on Aug 21, 2019
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like smoke, cigarette in the toilet, floors were filthy, light over sink it didn’t work, bedsheets not clean, water would not stay warm in shower, No shampoo on site at all
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got there they doesn't have an restroom for customers for emergency times. Clerk on duty likes to talk against other employees on what was told to me on the phone. Going up the stairs to the room that had NO number on the door. Exteriors shows rotten lumber needing to be replace. the condition of the room is that they like to have renters to party and does not like to repair the room of damaged by them. I had an accident climbing the stairwell to the room and I needed to clean myself up fast to seat down. Employees in maid and maintenance does not care to be professional people. The maintenance man is dressed like he been playing sports with the street people and dress like one. He doesn't care how he talk to renters coming in like he doesn't care to satisfied renters coming in with any problems they come to find the room in not complete for new clients to stay. Take time to check on the problem but does not care to fix it. The maid is not dressed in uniform and doesn't care to plug the phone she was told to bring to the room and just put the DRAINO in the tub to have the draining to be better. After waiting an hour and half for the help to bring me the towels that was not in the room when I enter on, I went to the office to ask to be transferred to another room or be refunded. The man on duty then told me that I only came there to have a shower. How could I do that after I reserve the room several days before. I took training years ago to be concern to customers
Stayed 1 night in Jul 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and rude
So let's start off by saying from the moment we checked me and my girlfriend had an odd feeling about the place after being told we couldn't have any guess come visit us and once we checked in and got to the room I understand why first step into the room it smelt like cleaner but the floor wasn't swept the mirror and crap all over it and when I called the front desk with my cell phone cuz there wasn't a phone in the room the lady at the front desk snap off when just come to the front desk and get your money and you can stay some where else when all I was asking was to be changed rooms or have someone clean it and they sent the building maintenance man to clean the room cool dude but all in all really wouldn't want to stay there ever again if I had the chose
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stay was very nice, and staff was nice and understanding
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst EVER!
Worst motel I’ve ever stayed at. The non-smoking room smelled like an ashtray. There are bugs in the bathroom. Cokes and stuff splattered on the walls. Moth holes in the sheet. Really Ronchi awful motel.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
The property is gross. Smells like smoke from all the people smoking, the room had roaches. One towel and shower was disgusting.
Stayed 1 night in Jun 2019