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Reviews of Travelodge by Wyndham Knoxville East

2 out of 5
Travelodge by Wyndham Knoxville East
7471 Crosswood Blvd, Knoxville, TN

Reviews

5.8
Rating 10 - Excellent. 55 out of 301 reviews" "
Rating 8 - Good. 58 out of 301 reviews" "
Rating 6 - Okay. 63 out of 301 reviews" "
Rating 4 - Poor. 42 out of 301 reviews" "
Rating 2 - Terrible. 83 out of 301 reviews" "

5.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was unclean. Staaff wS not available when needed. It was very noisy all night long.
Stayed 1 night in Apr 2024
Response from FDM on Apr 29, 2024
We are very sorry for the inconvenience you had during your stay. We will investigate what was the cause of the noise and will do necessary steps to avoid such problem. Please give us another chance.Thank you.

10/10 Excellent

erica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really nice and they greet you when you come onto property they are very easy going with getting you checked in and getting you to your room. It’s a nice area and quiet area and its safe surroundings. Rooms are very clean and the beds are very comfortable and it’s one of the cleanliness hotels I been too. Definitely will be staying more often.
Stayed 1 night in Apr 2024

10/10 Excellent

Blaine

Liked: Staff & service
Disliked: Property conditions & facilities
It was ok
Stayed 1 night in Apr 2024

4/10 Poor

Louie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was like sleeping on the floor. No blanket. And there was not a continental breakfast. Just coffee
Stayed 1 night in Mar 2024
Response from FDM on Apr 1, 2024
Hello Louie, Thank you for taking the time and letting us know about your experience. we are deeply sadden that blanket was not thick enough. Our management team will look into this. Also for your information we have updated breakfast policy since 2020 as per our brand standard currently we are not providing any breakfast. I am sorry for everything. Please do visit us again on your next visit.Thank you.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best. There were many places to stay at this interstate exit. There were cigarette burns in the sheets. The sink was damaged. Noise from the interstate was quite noticable at first, but the room HVAC provided the "white noise" to cover. The desk clerk was very nice and helpful when we needed coffee in the room and help with the tv access.
Stayed 1 night in Jan 2024
Response from FDM on Feb 1, 2024
Thank you for staying with us. I am truly sorry for in convenience you had during your stay. I am glad that our employee were helpful resolving the some of the issues.please come again and give us another chance when you travel in this area again.

2/10 Terrible

Korrie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a place to be open its nasty the bed are nasty the staff is rude it smelled like old dead people and the drug trafficking is horrible NEVER NEVER STAY HERE EVER AGAIN…
Stayed 5 nights in Oct 2023
Response from FDM on Oct 26, 2023
Thank you for staying with us ,Appreciate your feedback. Truly sorry for inconvenience

2/10 Terrible

Annette, Ooltewah

Disliked: Cleanliness, property conditions & facilities
Booked no smoking / got a smoking. Dirty linens , burn marks everywhere , stuff on the walls in bathroom.and more …. It was a dump !
Stayed 1 night in Jul 2023
Response from FDM on Jul 15, 2023
Thank you for staying with us. We appreciate your feedback. We are sorry for the inconvenience.

6/10 Okay

john

Traveled with partner
Liked: Staff & service
The customer service is good. It's a good location. The room was relatively clean. My room door on the inside could have used a wipe down and room had an odor. I bought some Febreeze and took care of it. (It didn't bother me to buy Febreeze because I will use for other things) Other than that, the room was good. If I visit again, I Will go there..knowing what's in store for me; but I may not recommend to friends & family
Stayed 1 night in Jun 2023
Response from FDM on Jun 26, 2023
Thank you for staying with us, We appreciate your feedback.

8/10 Good

Lakisha

Stayed 1 night in Jun 2023
Response from FDM on Jun 20, 2023
Thank you for staying with us.we appreciate your feedback.

8/10 Good

Michael

Traveled with family
Disliked: Property conditions & facilities
Bed was newer but room and building old.no breakfsst.Didnt feel real safe in the area.
Stayed 1 night in May 2023
Response from FDM on Jun 1, 2023
Thank you for staying with us, We appreciate your your feedback.

2/10 Terrible

Kim

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke as soon as you walked in (the room was supposed to be nonsmoking), the room was dirty- stains on walls, lamp shades, sink, curtains etc.. the coffee maker in room was melted. The fridge didn’t work, even the remote control was missing buttons, looked like it had been chewed up, and the batteries were taped in. Overall would never stay here again, would have cancelled and just lost money and went somewhere else except for the fact it was Memorial Day weekend and everything was booked. Do not stay here unless you absolutely have no other choice.
Stayed 1 night in May 2023
Response from FDM on May 29, 2023
Thank you for staying with us. We are sorry for the inconvenience. We appreciate your feedback.

8/10 Good

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it's very peaceful here no one ever bothers me
Stayed 1 night in May 2023
Response from FDM on May 25, 2023
Thank you for staying with us, We appreciate your kind word. Please visit us again.

4/10 Poor

Ian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was beat up. It also needs a deep cleaning.
Stayed 1 night in Apr 2023
Response from FDM on May 18, 2023
Thank you for staying with us,We appreciate your feedback.

4/10 Poor

Tracy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it.
Dirty walls, sheets. Sketchy people all over. The domino's delivery guy even questioned why we were there... Only plus was the tub and toilet looked clean and front desk, when he got there, was nice.
Stayed 1 night in Apr 2023
Response from FDM on Apr 15, 2023
Hello Tracy, First of all thanks for staying with us and appreciate your feedback about the tun and the the room looks clean. I am sorry for the inconvenience you had during your stay. We work hard to make sure that our guest gets the best service but not all of the things in our control. Hope you understand. Thank you

4/10 Poor

Carey

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
We were very disappointed. We booked this location based on previous reviews and Images. This property is nothing like it is portrayed via website, description or reviews (I have images). The ceiling in the bathroom was covered in mold, the sink was backed up and a nasty film around it, there were muddy dry shoe prints on the floor, the pillows were flat, you could feel every spring in the mattress, a bottle of water was knocked over accidentally and when we cleaned it up the towel was BLACK (not sure when the floor was mopped last), the fridge did not work, room smelled extremely musky and no matter what I did, we could not get the smell out of it, we had a double queen room, and we were only provided one towel, 2 wash cloth, a hand towel and a floormat (when we went up front and requested more towels, we were handed a towel and a washcloth and were told that all they could provide at the time. The staff weren’t rude but definitely not welcoming. We definitely wouldn’t recommend or stay again.
Stayed 2 nights in Mar 2023
Response from FDM on Apr 12, 2023
Thank you for staying with us, We appreciate your feedback

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022
Response from FDM on Feb 20, 2023
Thank you for staying with us, We appreciate your feedback

10/10 Excellent

Clare

Stayed 1 night in Nov 2022

4/10 Poor

Elizabeth, Metaline

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenience is only positive for this motel. Broken hair dryer, broken shower bar, thin-as-paper towels and washcloths, and roaches in the bathroom. Only book if you can’t find a room anywhere else.
Stayed 1 night in Nov 2022

10/10 Excellent

Clare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very friendly and courtesy
Stayed 1 night in Nov 2022
Response from FDM on Nov 12, 2022
Thank you for staying with us, We appreciate your feedback

6/10 Okay

Elizabeth, Metaline

Traveled with partner
Convenient location but property needs updating
Stayed 1 night in Oct 2022
Response from FDM on Oct 31, 2022
Thank you for staying with us, We appreciate your feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from FDM on Oct 31, 2022
Thank you for staying with us, We appreciate your feedback.

2/10 Terrible

Natalie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for a non smoking room and the room they gave REEKED. Burn holes in the comforter and stains on walls. No clue how this place passed health codes.
Stayed 1 night in Oct 2022
Response from FDM on Oct 31, 2022
We are truly sorry for inconvenience. Thank you for staying with us.

4/10 Poor

Suzanne

Stayed 1 night in Oct 2022
Response from FDM on Oct 31, 2022
Thank you.

4/10 Poor

Suzanne

Stayed 2 nights in Oct 2022
Response from FDM on Oct 31, 2022
Thank you.

4/10 Poor

Darryl

Stayed 1 night in Sep 2022

4/10 Poor

Jamie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean, needs updated. Very basic room
Stayed 1 night in Sep 2022
Response from FDM on Sep 30, 2022
Thank you for staying with us.We appreciate your feedback.

6/10 Okay

Heather

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort
4 long days
Beds were old school. Should be updated. The breakfast bar was not told to us at time of check-in or prior that it was not open. There were only 2 pillows per bed. Floors needed to be cleaned. Sheets could be cleaner
Stayed 3 nights in Sep 2022
Response from FDM on Sep 30, 2022
Thank you for staying with us.We appreciate your feedback.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and clean rooms
Stayed 1 night in Sep 2022
Response from FDM on Sep 30, 2022
Thank you for staying with us.We appreciate your feedback.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

steve

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby closed like it was still during beginning of covid. Desk clerk was asleep at the desk at 7 pm, rang the bell and it barely woke him up. Took forever for him to produce room keys and paperwork and I was the only one there. Room was in bad disrepair and felt dirty. Cigarette burns on the sheets and blood stain on one of the pillows. Telephone in room was filthy and didn’t work. Beds were cheap and so uncomfortable. Had we not already unpacked in two rooms we would have left the hotel for a different choice and forfeited our money. Mind you, we are NOT picky people. This place was just gross.
Stayed 1 night in Aug 2022
Response from FDM on Sep 1, 2022
Thank you, Appreciate your feedback,

4/10 Poor

Rachael

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very run down, had a lot of people who appeared to be on drugs hanging around all day
Stayed 2 nights in Jul 2022

10/10 Excellent

Felecia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from FDM on Jul 26, 2022
Thank you for staying with us, We appreciate your feedback.

2/10 Terrible

Benjamin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was nothing to like other than the staff. The room was dirty, burn holes in the comforter, smoke detector missing, mildew and mold in the bathroom. Floor was completely filthy. We arrived around 3am after driving straight through the night. There was alot of activity going on in the parking lot, from cars just driving around to someone actually putting their ear up against the doors of the rooms. We ended up asking for a refund and driving to Pigeon Forge and getting a hotel. Do not stay here.
Stayed 3 nights in Jul 2022
Response from FDM on Aug 3, 2022
Thank you for staying with us.

4/10 Poor

Peyton

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from FDM on Jun 28, 2022
Thank you for staying with us, We appreciate your feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and swimming pool
Stayed 1 night in Jun 2022
Response from FDM on Jun 28, 2022
Thank you for staying with us, We appreciate your feedback.

2/10 Terrible

Sandra

Disliked: Property conditions & facilities
Did not stay. The pool wasn't open. The room was nasty . It stunk there was no bedspread or pillows. Box spring were exposed and dirty. So I didn't stay. Had to come home because the $ I paid couldn't be put back on my card immediately to pay for a room somewhere else.
Stayed 1 night in May 2022
Response from FDM on Jun 17, 2022
Thank you for staying with us, We appreciate your feedback

2/10 Terrible

Frank

Stayed 1 night in May 2022

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was good, but the bed was slightly hard. Thats kinda a personal thing since some people like a stiffer mattress
Stayed 1 night in May 2022
Response from FDM on May 18, 2022
Thank you for staying with us, We appreciate your feedback.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Joseph

Stayed 1 night in Apr 2022

2/10 Terrible

Belinda

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022
Response from FDM on Apr 19, 2022
Thank you for staying with us.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from FDM on Mar 30, 2022
Thank you for staying with us,We appreciate your feedback

2/10 Terrible

Asia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold was all in the room my daughter almost poked herself with a used needle found in the room I wish I could upload the picture
Stayed 1 night in Feb 2022
Response from FDm on Feb 25, 2022
Thank you for staying with us, We are sorry for inconvenience. Thank you.

2/10 Terrible

Rusty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Do not stay at this place holes in the bed sheets was not clean place was a rundown dump I mean trap House dump don't stay here go anywhere else but here paid $75 to stay in a dumpster
Stayed 1 night in Feb 2022
Response from FDM on Feb 25, 2022
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very dirty. The beds had blood on the box springs and cigarette burns on the sheets and pillows. There was a roach on the wall anf mold on the curtains The wall plugs fell out of wall and stains everywhere on beds.
Stayed 1 night in Dec 2021
Response from FDM on Dec 16, 2021
Thank you for staying with us, We appreciate your feedback. We are truly sorry for the inconvenience.

2/10 Terrible

Anthony

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs updating. The room had a musty smell the furniture was old. There were stains on on the curtains as well as the shower curtain the bath was awful. The room was not clean. Was a big letdown for this brand
Stayed 1 night in Nov 2021
Response from FDM on Dec 6, 2021
Thank you for staying with us, We appreciate your feedback. We are truly sorry for the inconvenience. Please visit us again.

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from FDM on Dec 1, 2021
Thank you for staying with us,We appreciate your feedback.

6/10 Okay

Kevyn

Liked: Staff & service
Meh…
Checkin was pleasant, there were lots of yelling people outside, there was some type of damage on the ceiling/wall (smoke or water?), the shower rod was falling out of the wall, there was dark hair on the wall (I’m blonde), no breakfast, no tissues in the room, comforter had burns/dirt, the WiFi did not work so I had to use my hotspot It was adjacent to food/gas and a central location between gatlinburg and Knoxville
Shower rod falling out
Ceiling damage
Stayed 2 nights in Nov 2021
Response from FDM on Nov 23, 2021
Thank you for staying with us, We are sorry for inconvenience. We appreciate your feedback.

2/10 Terrible

Mckenzie

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2021

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to pull off the freeway for the night.
Really great front desk staff. Quiet location and rooms. Rooms are dated but clean and has all the conveniences needed - microwave, fridge… Shower has great water pressure!
Stayed 1 night in Nov 2021
Response from FDM on Nov 23, 2021
Thank you for staying with us, We appreciate your kind word.