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Reviews of Phangan Beach Resort

3 out of 5
Phangan Beach Resort
111/2 Moo 1, Ban Tai, Ko Pha-ngan, Surat Thani

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 86 reviews" "
Rating 8 - Good. 25 out of 86 reviews" "
Rating 6 - Okay. 10 out of 86 reviews" "
Rating 4 - Poor. 3 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, Orlando

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Verified traveler

Could do better
The outdoor property itself is really nice. Right by the beach, lots of beach chairs and things to lay down on and well maintained. The room however was not amazing. Having to bend down and fiddle with a finnicky padlock to open the door every time I want to enter and exit was super frustrating. This needs to be updated because its a big negative. The room also had no chair, table, cupboard, or hot water kettle and wasn't well lit. There were also a couple of lizards but they weren't a problem for me.
Stayed 1 night in Dec 2023
Response from andy on Feb 16, 2024
noted , with thanks

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, property conditions & facilities
This is a really nice laid back beach resort, I had a beachfront bungalow which was awesome and very reasonable. it's a few kms out of town so transport is needed, I'd hired a scooter from town.
Response from andy on Jul 25, 2023
so so happy you enjoyed your stay with us .

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Love this resort, if you’re looking for paradise this is it. The staff and owners are continually working to improve the resort too immaculate!
Stayed 2 nights in May 2023

10/10 Excellent

Mary-Lou

Stayed 3 nights in Apr 2023
Response from andy on Apr 18, 2023
so happy you enjoyed your stay with us, hope we can be of service again.

10/10 Excellent

ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet beachfront property only 2 miles from the ferry dock. The bungalow was well appointed with a kitchen on the ground floor and a nice, spacious living area above.
Stayed 2 nights in Feb 2023
Response from andy on Feb 27, 2023
so happy you enjoyed your stay with us....hope we can be of service in the future..

10/10 Excellent

Brandon

Stayed 1 night in Jan 2023

10/10 Excellent

HAIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and friendly
Response from andy on Dec 27, 2022
thank you for your review, we are super pleased you enjoyed your stay with us.

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before awesome place with rooms right on the beach. Great location with friendly staff.
Stayed 1 night in Dec 2022
Response from andy on Dec 8, 2022
so happy you enjoyed your stay with us ,look forward to meeting you again one day ,

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little beach 30 steps from ocean and bar but still very quiet. Room a fraction small but besides sleeping why do you go there Great to sit on front porch read and listen to waves
Stayed 4 nights in Nov 2022
Response from andy on Dec 8, 2022
wonderful review, thank you so much , glad you enjoyed your stay

2/10 Terrible

Flavius

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUN AWAY! The owners here are EXTREMELY rude. The owner yelled at my wife on our honeymoon and made her cry. We asked for a refund immediately after arriving on the property and were met with unprofessional and aggressive remarks. The rooms are TINY, not well kept, you will find mold, spider webs, insects, and more. Also, don’t expect the doors to close properly or be secure. Spend your money somewhere else.
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from andy on Feb 8, 2020
so happy you enjoyed your stay,

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
This resort was good considering it was so cheap but the rooms could do with an update. The location is a little bit away from the more happening part of the island, but isn’t far in a taxi. The restaurant is a little more pricy than other restaurants and I personally didn’t like the food. The beach that the resort is on is stunning, very clean and relaxing. There is also a list of fines you will have to pay if you break any of the “rules”, like bringing outside food into the resort, getting dirt on the sheets and towels etc. Overall I would say 6.5/10 and probably wouldn’t stay here again
Stayed 3 nights in Jun 2019
Response from andy on Jul 9, 2019
thank you for taking your time to write your review, unfortunately i am unable to reply correctly as you have done your review in an anonymous way....all of our beach front rooms and fan garden rooms have just gone through a major refurbishment so im thinking maybe you stayed a while ago or maybe an ac garden bungalow which are yet to have their bathrooms upgraded,even though the room itself has been done already. regarding the pricing of the food? our food and drinks are monitored very closely, we are not 7 11 or a street market so obviously they will be higher, but these other outlets do not have the wonderful settings we have either do they , the beach does not clean itself either do the gardens.there is no list of fines anywhere at all ? what are you talking about?...in the welcome book in all rooms there on a back page is a list of items if lost/broken or stolen or damaged....the room is your responsibility as all hotels once you check in ,so if you lose or damage them then it is obvious that you have to replace it right?, towels getting dirty? come on.........exaggerating this to the extreme.. towels do get dirty, i think you are trying to make out something that doesnt exist, it states that if damaged by luminous paint you will be charged with a replacement charge...as 95% of all hotels, once they have it on them they are no good to anybody, we cannot put them back in the rooms with stains on.......as a guest i would probably give you a 5 - 10 for your review as it doesnt make sense and sounds like a fairy story .

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners and staff are amazing. It is a good distance from the crazy party of haad rin so you get to enjoy some quite time but only a short taxi ride away. Stunning sunsets and great food.
Stayed 5 nights in Dec 2018
Response from andy on Jan 21, 2019
so happy you enjoyed it, glad to be of service to you.

8/10 Good

Jay, Vancouver

Liked: Cleanliness, staff & service
The rooms and facilities are okay. The hotel staff is lovely and helpful.
Stayed 1 night in Aug 2018
Response from andy on Aug 16, 2018
thank you for taking your time to write a review, hope we can be of service to you in the future

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from andy on Apr 18, 2018
thank you so much for your amazing rating, glad you enjoyed your stay with us

10/10 Excellent

Qingni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Response from andy on Apr 11, 2018
glad you enjoyed it guys

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Response from andy on Apr 11, 2018
thanks for the review

2/10 Terrible

Avi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY HORRIBLE PLACE!!!
Rude staff, dirty room, cigarette holes in blanket, owner is really rude and very agresive. NEVER AGAIN!!!
Stayed 3 nights in Dec 2017
Response from andy on Feb 13, 2018
very true , after you dismal behavior i would expect you to never travel again , appauling how people can treat people so bad and turn the whole thing around ...amazes me ...

10/10 Excellent

Dave

Liked: Cleanliness, staff & service
Great place to stay along with great staff
Stayed 4 nights in Dec 2017
Response from andy on Jan 10, 2018
thank you so much for your wonderful review, hope we can be of assistance to you in the future

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hospitality
It was the best experience to stay in a such a nice place & would like to highly appreciate the services provided by this dedicated professional team.Especially the Kitchen staff is well aware of international cuisines. Looking forward to stay here again.
Stayed 3 nights in Dec 2017
our pleasure guys ..... we really enjoyed your company , hopefully we will see you again in the not too distant future, i will pass on all your comments to all of our staff who work tirelessly to ensure your stay is a memorable one

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awesome location, terrible service
The beach area here is beautiful and the little individual bungalows are very cute. However the service was appalling. We had quite a bit of trouble checking in and the receptionist was very rude. On one day we wanted to change our sheets early and asked the cleaning staff, when the refused saying it was too late in the day (it was 3 pm) we asked if we could have clean sheets and towels and do it ourselves. They still refused. The owner was also very abrasive. We misplaced a towel temporarily one afternoon and she began yelling at the staff and at us to find it immediately or we would be charged. Lastly, we had asked for extra pillows and they also refused. In summary, the grounds are lovely but I wouldn't go again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little nice resort with quite beach
Upgraded my room to beach bungalow with ac. The room is clean and cozy with beach towels and mattresses. Swimming pool is clean but small. Water is too shallow to swim at the beach. NO OUTSIDE food and drinks are allowed in the resort which can be troublesome, but the result restaurant is very good. If you are looking for a quite beach within budget, this is a place to consider. PS bathroom is aired and kinda "disconnected" to the room; it is possible for bugs to get in.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort for a good price!
Really nice beach resort. Shame our beach view bungalow was right behind a massive tree but still the atmosphere was amazing and the view just beautiful. Beach however not for real swimming - quite flat water.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Great staff and awesome vibes!
My girlfriend and I had a really great experience here. The couple who run this resort were helpful with anything we needed. The pool area and beach view was beautiful. The bartender Wai was absolutely awesome. We ended up going to the jungle and full moon party with him, as well as Songkran. Definitely a great guy! The food and drink prices were very good and the quality was great as well. The place had great vibes with it whether you want to just relax or have some fun. The beach view bungalow reminded me of camping in a cabin which I really enjoyed. The beds were fairly comfy, so that helped too. Overall I would definitely stay here again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort, Great People
The owners and staff are extremely welcoming. Private beach, wonderful restaurant.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Recommended
We stayed here for 4 nights and although the beach is fine, would not recommend the resort. The cabins were not cleaned once during our stay. The washroom is open aired, allowing mosquitoes into the room. There is a no food or drink from off the facility allowed, with a 2000 Baht fine "if seen by staff". This is ridiculous- in all our travels, have never seen such a stupid policy. This would be particularly hard if you travelled with children. There is very little seating on the beach, unless you sit on cushions on the ground. The resort needs more than 2 loungers on the beach and some umbrellas. On a positive note, the restaurant food was good and the bar staff were friendly. Some of the other staff did not ever smile or say hello.

8/10 Good

Verified traveler

Disliked: Room comfort
Great resort on the best beach in phangan, staff were very friendly however when we ate at the resturant our orders were constantly wrong (every meal approx 2-3 times a day) even when double checked, also very quiet not good for socialising if that is what you're looking for . also asked staff for water at 8am, said they were closed however there is a 2000 baht fee for bringing own drink and food,

6/10 Okay

Verified traveler

Disliked: Staff & service
Ask about your belongings before leaving (deposit, passport). The hotel staff is not on top of returning them to you. You also have to eat out or at their restaurant (mediocre food) but NO outside food in hotel premises not even peanuts. We also got back one morning (5am) to find that the water on the property had been shut off and were frantically looking for hotel staff. One heard us calling and did not come we found their living space and had to knock on her room.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice location, rude staff
Location was lovely on the beach, the pool was nice and so were the rooms. The staff were unprofessional at times as they discussed issues such as deducting staffs pay due to a task not being carried out right as well as having an argument on the beach with a couple that walked onto it because of their dogs and saying some rude remarks about the couple within hearing distance of guests.

8/10 Good

Katie, Windsor, ON

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice for a night or two
The hotels grounds were very nice, well maintained. I liked the options for relaxing on the beach. The room was a beach hut, with a fan. It was cute and cozy! The service at the restaurant was so slow though.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Martin, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Lovely little resort, our bungalow was on the beach. Super friendly staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Toiletries provided. Loud music on the beach all day but no words so better than most of the others on the same stretch of beach. No swimming-very shallow water. No housekeeping unless requested. Beach towels provided. WiFi only in public areas

10/10 Excellent

Jillian, Allston, Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
I had a great stay at phangan resort. Very much enjoyed the bungalows. They were spacious enough for two people and clean. Staff were good and was able to help me out with any questions I had. The beach was great! Just steps from the bungalow I was staying in. Pool was clean and refreshing!

10/10 Excellent

Paul, Hudson, Cananad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay vibrant but welcoming nightlife
My room was great lots to do , and walking distance or short bust trip's outside the city stay there again without a doubt

6/10 Okay

Frank

Liked: Staff & service
Wir haben insgesamt 6 Nächte in diesem Resort verbracht. Nach 3 Nächten sind wir in das größere Strandbungalow umgezogen. In den ersten 3 Nächten wurde kein einziges Mal unsere Zimmer gereinigt. Frische Handtücher und eine Klorolle lagen täglich auf der Terrasse. Kein Wasser und Kaffee nachgefüllt. Durch den Umzug hatten wir in der vierten Nacht wieder ein sauberes Zimmer. Dieses wurde in den folgenden 3 Nächten nur einmal gereinigt. In der letzen Nacht gab es nun auch keine frischen Handtücher mehr. Tägliche Reinigung von 12-16 Uhr wurde in den Zimmern schriftlich hinterlegt. Schade. Davon haben wir nichts gemerkt. Im zweiten Bungalow war das Bett eine Katastrophe. Man kann es mit einer Hüpfburg vergleichen, wenn man zu zweit drin schläft und sich einer bewegt. Die Klimaanlage war auch nicht gerade die stärkste. Die Anlage an sich ist wunderschön gelegen. Täglich wird der Strand gesäubert. Durch Ebbe ist es allerdings nicht immer ideal zu baden.
Stayed 2 nights in May 2024

10/10 Excellent

Kjell Arne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean resort
We were pleasantly surprised by this place. It's located at the beach, with a nice view over to Ko Samui in the south. The resort is well staffed and kept very tidy. Even the beach is cleaned daily. You can see that the management has an eye for details. There are many places to sit or low down to relax by the beach or pool. We were also impressed by the food. The chef does a good job. All in all we had a great week at this place. If you need to relax and enjoy a cocktail by the beach, this is the place.
Beach bar
Beachfront bungalow
Sunset
Stayed 7 nights in Feb 2024
Response from andy on Feb 16, 2024
so happy you enjoyed your stay with us , i will pass on all of your comments to our team who work tirelessly to ensure a great holiday .

8/10 Good

Stella

Stayed 2 nights in Dec 2023
Response from andy on Feb 16, 2024
thank you for your positive review

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from andy on Dec 6, 2023
thank you for choosing phangan beach resort for your well earned vacation,happy to hear you enjoyed your stay with us .

10/10 Excellent

LaurIanne

Stayed 2 nights in Aug 2023
Response from andy on Aug 13, 2023
so happy you enjoyed your stay with us , i will let all the staff know they are doing a great job as always..hope we can be of service to you in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
A stay without breakfast
The family room was small but clean. Service and friendliness of staff was unfortunately missing. Breakfast varied in quality during our stay, with two of them beeing worse than I thought a hotell could serve it's guests.
Stayed 6 nights in Jul 2023
Response from andy on Jul 24, 2023
thank you so much for your review,im disappointed to hear the comments regarding staff and especially the food quality,could you please send me more details so i can follow upon the mentioned comments please.regards

10/10 Excellent

Laurent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le cadre est idyllique, le personnel est prévenant et d’une extrême gentillesse. C’était parfait.
Stayed 6 nights in Apr 2023

4/10 Poor

sonia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
El wifi no funcionaba. Ningún amenitie en la habitación, ni agua de cortesía, ni jabón de manos, habitación enana, baño horrible. Una noche llovió mucho y entraba agua por la puerta de la habitación. Quisimos hacer una lavadora, en teoría tardaba 60’ y tardó el triple. Salió la ropa empapada y no pudimos secarla. Personal de recepción ayuda lo mínimo.
Stayed 2 nights in Oct 2022
Response from andy on Oct 10, 2022
thank you for your review,not sure what washing machine you are actually talking about?we dont have washing machine in the bungalows?im suprised to hear you didnt like our brand new bathroom? very surprising in deed....we have had some terrible weather of late and yes if the weather i strong enough and in the right direction it can in fact get quite blowie and can very rarely get some water under the door, but unfortunately having a true beach front room thi can happen from time to time...regarding the wifi i will check this,

10/10 Excellent

Praewa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from andy on Aug 3, 2022
so happy you enjoyed your stay with us , hope we can be of service to you in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis/Leistung unschlagbar
Man sieht direkt das von den Betreibern mit viel Liebe das Resort hergerichtet wurde. Ein Strand für sich allein 🙏 Eine klasse Unterkunft, absolut empfehlenswert.
Stayed 2 nights in Feb 2022

10/10 Excellent

Silje Helloise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, beautiful people!
We stayed at PBR for 5 nights and it could not have been a better ending to our trip. The bungalow was spacious and clean, and the surrounding garden and beach area was kept tidy and clean at all times. The beach and pool area is perfect for relaxing and having a cold drink, or ten, and the staff is helpful with anything you might need help with. A quiet paradise with the islands partylife just a short taxi ride away. Will definitley stay here again.
Stayed 5 nights in Mar 2020
Response from andy. on Mar 17, 2020
wow, what a lovely review to wake up to.....we all here at pbr are so very happy you enjoyed your stay with us, makes all the hard work worth while, hopefully see you again in the near future, safe and pleasant journey home. from all here at your pbr.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Einfach aber paradiesisch:)
Man kommt in eine kleine Oase, vom Parkplatz aus unscheinbar, läuft man nach dem Check In an einer massiven weißen Palme vorbei und siehe da das Meer,sauberer Strand, 1Zimmer Bungalows nur 15m vom Meer. Morgens aufwachen Tür öffnen und Sonne,Meer,Palmen,Strand und Musik. Für den Preis unschlagbar. Bungalow einfach gehalten. TV, Klimaanlage, eigenes Badezimmer und Wifi hatten wir auch aber schwankend.
Stayed 1 night in Jan 2020
Response from andy on Jan 30, 2020
so happy you enjoyed your stay , hopefully we can be of service to you in the future, safe and pleasant journey home.

8/10 Good

Verified traveler

Stayed 4 nights in Jan 2020
Response from andy on Jan 23, 2020
thank you for taking your time to write a review, all feed back is very important to us , hope to be of service in the future.

10/10 Excellent

oguzhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer wieder gern
Rundherum zufrieden.. Wunderschöne Anlage
Stayed 2 nights in Dec 2019
Response from andy on Dec 16, 2019
thank you so much for your amazing review