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Reviews of Pinnacle Samui Resort SHA Plus

3.5 out of 5
Pinnacle Samui Resort SHA Plus
26/19 Moo 4, Maenam, 5-minute walk from Lomprayah Pier, Koh Samui, Surat Thani

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 108 reviews" "
Rating 8 - Good. 47 out of 108 reviews" "
Rating 6 - Okay. 13 out of 108 reviews" "
Rating 4 - Poor. 3 out of 108 reviews" "
Rating 2 - Terrible. 0 out of 108 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Daniel, Toronto

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very pleasant and helpful, very smooth check in and checkout process. The grounds are very average, upkeep at the pool area could be better. We were in the hotel block of rooms and the room condition was not great, it could definitely use some improvement.
Stayed 2 nights in Feb 2024

8/10 Good

hubertus

Stayed 1 night in Dec 2022
Response from Naomi on Jan 12, 2023
Thank you for your feedback Wish you enjoin and have good time stay with us

10/10 Excellent

Verified traveler

Stayed 12 nights in Apr 2019
Response from Volker on May 2, 2019
Hi, Many thanks for the great review, the Pinnacle Team and I are very happy that they liked us and we would be happy to welcome you back soon. Sincerely, Volker Pinnacle Resort and Hotel Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Wonderful location and pool. Room was awesome. Restaurant and bar a bit lack lustre.
Stayed 1 night in Feb 2019
Response from Volker L. on Mar 13, 2019
Thank you very much for your feedback. The Pinnacle Resort Samui appreciate your review and we will work more on our services to make your stay next time as comfortable as possible.www.pinnaclehotels.com/ Best regards Volker Lass Resort Manager Pinnacle Resort Samui

10/10 Excellent

maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Great place to chill out and get away from main road traffic and typical tourist shops and bars
Stayed 3 nights in Dec 2018
Response from Joakim D. on Jan 21, 2019
Dear Maurice , Sawadee Khap from Koh Samui. Thank you for choosing the hospitality of Pinnacle Samui Resort and for taking the time to review our hotel here on Expedia. We would be very happy to welcome you back here some day. Sunny regards, Joakim. General Manager Pinnacle Samui Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Fully according to my wishes, friendly staff, nice rooms and close to Pralarn Pier
Stayed 2 nights in Dec 2018
Response from Joakim D. on Jan 21, 2019
Dear Guest , Sawadee Khap from Koh Samui. Thank you for choosing the hospitality of Pinnacle Samui Resort and for taking the time to review our hotel here on Expedia. We would be very happy to welcome you back here some day. Sunny regards, Joakim. General Manager Pinnacle Samui Resort

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
The resort it self was ok, but location is remote, not much around there, and a lot of stray dogs roaming around the resort kind of sketch ,the restaurant is over priced, hard to communicate with staff they do not speak good English can only book taxis at high price, anything else you have to book with thai lady across the street at least she spoke ok English
Stayed 5 nights in Oct 2018

10/10 Excellent

Jim, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for vac.and value for money.
I stayed here for a short vacation for 3days 2nights tgen i felt it's not enough. Located right on the beach; beach itself very nice and clean with soft sand; complimentary breakfast is great with lots of choices; staff is very friendly; very peaceful and relaxing resort. The pool also great views. The lomprayah pier in a 5 minute walk from the hotel. I’d definitely stay again and would stay longer as it’s was very peaceful and staff were excellent.
Stayed 2 nights in Jun 2018
Response from Joakim D. on Oct 16, 2018
Dear Jim , Sawadee Khap from Koh Samui. Thank you for choosing the hospitality of Pinnacle Samui Resort and for taking the time to review our hotel here on Expedia. We would be very happy to welcome you back here some day. Sunny regards, Joakim. General Manager Pinnacle Samui Resort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The hotel is very nice with good breakfast and rooms in good condition. Many squirrels are around the hotel and also in the rooms! Actually, there were 80% German in the hotel but all very kind. You´re definitely right here if you´re looking for an easy holiday without any distraction from out- or inside. But if you´re looking for a village or even town I´d rather go to Chaweng with a nicer beach and really good restaurants as well as shops.
Stayed 3 nights in May 2018
Response from Joakim D. on May 17, 2018
Thank you very much for your review here on Expidia. I am happy that you had a good stay at your Resort. If oyu ever choose to come back to back to Thailand and have any questions at all. Please Contact me directly. Regards Joakim D General Manager Pinnacle Hotel & Resorts.

4/10 Poor

Dogan

Disliked: Staff & service, property conditions & facilities, room comfort
It’s okay nothing special about this hotel don’t booked this hotel from it pictures every slow check in 2star

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, looking forward to staying again
Staff amazingly welcoming, we arrived really early for our rooms but not a problem reception said & took only short time for 1 to be ready

8/10 Good

Dot, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kph Samui
Lovely bungalow practically on the beach. Lots of loungers with umbrellas. Super massage parlour. Hotel is near to lots of small 7 elevens and restaurants..... lots of choice. Hotel sold beer and water at reception for same price as 7elevens. Down side. The beach shelves very steeply at the waters edge and if there is a wind it makes it quite hard to climb out of the sea. The restaurant was double the price of those close by- we only ate there once. In saying that, the food was very nice. Would I stay here again. Probably not, though that might be because it was my second time on Koh Samui and there are other places in Thailand that I would like to visit. The hotel was lovely and quiet- perfect for older folk not wanting the noise of late night revellers!
Stayed 13 nights in Feb 2018

8/10 Good

Tj, England

Liked: Room comfort
Comfortable stay
We stayed here 8 nights, it’s in a nice quiet part of the island with restaurant overlooking beach. Had a superior bungalow which was nice & spacious, good internet too. Reasonable selection at breakfast.
Stayed 8 nights in Jan 2018
Response from Ben on Feb 11, 2018
Hello TJ Thank you for taking you time to rate us on expedia, when it is comfortable and you have a good stay it is already worth it. The smell can be due the warm weather, just mention it when you stay with us again so we can handle it as soon as possible. Regards Ben S. Guest Relation Manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
good hotel for the money , nice infinity pool but too much chlorine,enjoyed the breakfast plenty of choice ,big room friendly staff good welcome, good quiet surrounding area with lots of bars and restaurants
Stayed 1 night in Nov 2017
Dear valued guest, Sawadee Khap from Koh Samui. Thank you for choosing the hospitality of Pinnacle Samui Resort and for taking the time to review our hotel here on Expedia. We would be very happy to welcome you back here some day. Sunny regards, Mike M. General Manager Pinnacle Samui Resort

10/10 Excellent

Delyth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Stayed 2 nights in Aug 2017

8/10 Good

Amanda J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet location away from the party scene
I stayed with a friend there. We were placed on a 3rd floor room. The room was spacious and the amenities were nice. I think this would be a great place for a young family. The pool was small, but nice. The beach was lovely, better than other beaches around the island, in my opinion. The little shop outside the hotel was great for booking boat tickets and day trips, as well as renting motorbikes. There are lots of massage parlours, laundry services, restaurants, bars and cafes around.

6/10 Okay

Alice, Melbourne

Liked: Cleanliness, room comfort
Disliked: Staff & service
Relaxing, Clean and Great Beach
Overall we enjoyed our stay great beach and sea. Also a great distance from everything by scooter (a.k.a. Seaport, Airport, Markets, Day/Night Tours) We were disappointed with the reception staff when concerning first aid after an injury. Also both me and my partner didn't digest the breakfast buffet well the last 2 of our 4 night stay. This is a German Vacation Hotspot!

10/10 Excellent

Breanne, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay. Convenient to the ferry pier, shopping, and restaurants. I would definitely stay here again.

8/10 Good

need to chill, b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel, bathrooms need a bit of updating , good beach , nice staff , good location with some really nice restaurants around , good breakfasts, nice barbecues in the evening , would definitely stay again

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Laurie, Portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when catching ferry to Koh Tao
I booked only one night here. We got in after 9 pm and the restaurant was closed. There is nothing close by as in the form of a town or village, BUT two doors down is the ferry dock. I bought my tickets after a nice breakfast and avoided all lines.

10/10 Excellent

Don, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking experience
We did not expect our vacation to be this wonderful. Very peaceful, nice service, and good value for the money. We should have stay one more week here.

10/10 Excellent

Ian, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent city hotel with good value
We often came to Bangkok and stayed around Sukumvit area but found that we got much better deal at this hotel. There are more facilities, better services all around, plus the price was 30 % lower. Definitely, will come back here.

10/10 Excellent

Clive, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ultra relaxing hotel
This truely is a "stress-free zone"! Very clean, quiet and beautiful. The restaurant food was delicious and all the resort facilities were great. Staff were very friendly and let us use the facilities on the day of our evening flight so we didn't have to wait long at the airport. Perfect location if you're looking to catch a Lomprayah ferry to Koh Tao or beyond as the ferry pier is only a 5 mins walk or a 2 mins drive away.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and tranquity
I highly recommend . Staff real friendly . Breakfasts great.Beach one of the best in asia.Mike the manager very helpful. We will return.

10/10 Excellent

Oleksandr, Taupo, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice!
We are pleased with our choice. Everything was great!. Except sometimes the air conditioner was noisy . We will definitely be back here.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chillaxing Resort
This was my first time to Koh Samui. The beaches are fantastic & the one in front of the Pinnacle is very nice. Don't be put off by the roads & view leading to your hotel as at times they look a little grubby. Once you get into the resort & settle in it becomes much nicer. I wouldn't recommend this place for people looking for that 5 star resort experience. Its much more laid back, casual, quiet, peaceful so more for chillers, which is why I was there.

8/10 Good

Niko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insgesamt eine sehr schöne Anlage - etwas in die Jahre gekommen. Die Katalogbilder entsprechen nicht mehr ganz der Realität. Wir hatten einen Deluxe Bungalow und waren bis auf den Wasserdruck beim Duschen. Das komplette Personal ist immer sehr freundlich. Wer kein Liegenreservierer ist, hat nach halb 10 kaum ne Chance, noch ne Liege am Strand zu bekommen. Insgesamt hatten wir einen schönen Aufenthalt.
Stayed 15 nights in Jan 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Super Naomi vom Empfang macht einen super Job es war alles perfekt! Gerne wieder.
Stayed 10 nights in Dec 2023

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2023

10/10 Excellent

Torbjörn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pinnacle Samui Resort SHA
Helt klart riktigt bra ligger lite enskild, lugn och ro. mycket god och billig mat på små resturanger på vägen upp
Stayed 1 night in Dec 2023

10/10 Excellent

Marko

Stayed 5 nights in Oct 2023
Response from Naomi on Nov 25, 2023
kop khun kha Wish to see you again in future Best Regard Naomi

4/10 Poor

Catharina

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Leider ist das Resort sehr angewohnt und nicht sauber. Am Pool findet man Müll(Dosen, Strohhalme, Zigaretten und Joint Stummel) ebenso am Strand. Das Zimmer ist sehr groß, aber leider ist das Bad nicht sauber gewesen. Es gibt kein warmes Wasser und der Wasserdruck ist sehr schwach. Lange Haare sind kaum zu waschen. Abends bietet das Restaurant im Hotel kein Essen an. Das Frühstück ist jedoch Abwechselungsreich.
Stayed 6 nights in Aug 2023

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stedet for alle der ønsker ro i skønne omgivelser
Fantastisk service. Fin morgenmad. Alletiders resort.
Stayed 4 nights in Jul 2023

8/10 Good

Irmgard

Traveled with group
Liked: Cleanliness, staff & service
Freundliches Personal, Grosser Bungalow, allerdings im Bad keine Ablagen, kaum Wasserlauf, schon älter. Gehwege-Stolperfallen. Sehr abseits gelegen, aber Restaurants u Massargen auf Strasse u Fussläufig zu erreichen. Sonst Taxi. Strand ganz nett. Für kleines Geld halt Urlaub.
Stayed 10 nights in Feb 2023
Response from Naomi on Mar 7, 2023
thank you for you feedback we will made it better

10/10 Excellent

Karina Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from Naomi on Mar 16, 2023
Dear Karina AngelikaThank you very much for your feedback.have nice day Best regard Pinnacle samui teams

8/10 Good

WOLFGANG, Gebenstorf

8/10 Good

Dominik

Stayed 3 nights in Oct 2022
Response from Naomi on Oct 22, 2022
Thank you for your good feedback we will make it better in future

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Naomi / Reception on Sep 17, 2022
Thank you for 10 10 10 Hope to see you again and please keep smile

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un cadre verdoyant et belle pratique
Un bel ensemble de bungalow dans un joli cadre luxuriant très bien entretenu et au calme ! Du coups pas grand chose aux alentours mais avec une mobylette on est proche de l'animation. Belle plage mais a déconseiller pour les enfants car très vite profond. Face à l'hôtel, une mini boutique avec une dame très sympa pour louer une mobylette ou prendre les billets pour les autres îles.
Stayed 4 nights in Jul 2022
Response from Naomi / Reception on Sep 17, 2022
Thank you for your good feedback we will make it better in future

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charmant, un jardin magnifique dans un bel endroit calme. Personnel au top de compétence et de gentillesse. Les bungalows sont vastes et confortables.
Stayed 10 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prettig rustig gelegen accomodatie,goed ontbijt,vriendelijke staf
Stayed 8 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Wir waren nur eine Nacht hier, dann ging es weiter nach Koh Tao. Empfang sehr nett, gute Lage, nettes Personal. Wir hatten ein einfaches Zimmer, das schon etwas in die Jahre gekommen ist. Sauber und ordentlich! Es gab aber auch Bungalows. Die Gartenanlage, Pool, Strand sehr gepflegt, Wir wären länger geblieben!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes, freundliches, aufmerksames und zuvorkommendes Personal. Tolle Lage mit Liegen am Strand.
Stayed 13 nights in Jun 2019
Response from Volker on Jul 8, 2019
Hallo, vielen Dank vom ganzen Pinnacle Team fuer die super Bewertung, wir wuenschen uns Sie bald bei uns wieder willkommen zu heissen und auf ein baldiges wiedersehen. Mit freundlichen Gruessen Volker Lass Resort Manager Pinnacle Resort Samui and Hotel

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje redondo
Excelente!
Stayed 3 nights in May 2019

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Volker on May 24, 2019
Hi Bettina, thank you for the great review the Pinnacle Resort Ko Samui appreciate and wish you will visit us soon again. Best regards Vollker Resort Manager Pinnacle Saui Resort and Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gepflegte Anlage, ruhige Lage, nettes Personal, diverse Restaurants in der Nähe
Stayed 3 nights in Apr 2019
Response from Volker on May 16, 2019
Dear Anonymous, thank you very much for the nice review. we the Pinnacle Team would be very happy to see you maybe next year again. Best regards Volker Pinnacle Team

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Volker on Apr 20, 2019
Hi Mr. William, the Pinnacle Team is very happy about your review. We do hope to see you maybe next year again at Pinnacle Samui Resort and Hotel