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Reviews of U Samui

4.5 out of 5
U Samui
86 Moo 4 Bo Phut, 5, Koh Samui, Surat Thani Province

Reviews

9.8

Exceptional

Rating 10 - Excellent. 26 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 1 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room (sea view) really nice breakfast, beautiful grounds. Thought the hotel was a bit overpriced but still enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from U Samui Team on Jan 25, 2024
Dear Susan,Warm Greetings from U Samui!Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel, particularly the great room with a sea view, the delicious breakfast, and the beautiful grounds. We appreciate your honest perspective on the pricing, and we take all guest comments seriously. We hope to have the opportunity to welcome you back in the future and provide you with an even more satisfying stay.

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I’ve ever stayed in!!! From the moment you first walk in the door you can tell it’s a 5 star hotel and the 5 star service from the staff goes above and beyond. Everyone is so friendly and they can’t do enough for you. The whole hotel is absolutely gorgeous, lovely pool area, lovely breakfast and it is right on the beach! Plenty of restaurants around to go to if you don’t want to dine in the hotel as well.
Stayed 4 nights in Dec 2023
Response from U Samui Team on Jan 5, 2024
Dear Lucy,Warm Greetings from U Samui! thank you so much for your glowing review! It sounds like you had an absolutely fantastic stay. I'm thrilled to hear that the hotel lived up to its 5-star reputation, and that the staff went above and beyond to make your experience memorable. The combination of a beautiful hotel, a lovely pool area, and being right on the beach sounds like a dream! It's great that you also have the option to explore nearby restaurants. Thank you once again for choosing our hotel, and we look forward to welcoming you back for another unforgettable stay in the future!

10/10 Excellent

Salina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money- Great Location and modern
This resort was exactly what I hoped for, Quiet, pretty and good location. Very modern, great food and staff.
Stayed 3 nights in Dec 2023
Response from U Samui Team on Dec 28, 2023
Dear Salina,Thank you for your glowing review! We're thrilled to learn that our resort exceeded your expectations and was exactly what you hoped for—quiet, pretty, and in a good location. It's fantastic to hear that you found our facilities modern, enjoyed the great food, and appreciated the excellence of our staff. We're committed to providing good value for money and are delighted that you found our location to be great. We look forward to having you back for another wonderful experience!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly team - I keep coming back
It's a perfect spot if you're passing through Samui. The staff are awesome and fun. The rooms are modern, clean and a pleasure to hang around in.
Stayed 1 night in Nov 2023
Response from U Samui Team on Dec 28, 2023
Dear Alan,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! We're delighted to hear that our hotel was the perfect spot for your stay in Samui. It's wonderful to know that you found our staff awesome and fun, and that the modern, clean rooms provided a pleasurable environment for your stay. We appreciate your positive feedback and look forward to welcoming you back the next time you're passing through.

10/10 Excellent

WILL

Stayed 7 nights in Nov 2023
Response from U Samui Team on Dec 28, 2023
Dear Will,Thank you for taking the time for a positive review about your recent stay! We are thrilled to hear that you enjoyed your experience with us. We look forward to having you back for another wonderful experience!

10/10 Excellent

MELISSA, LONDON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Koh Samui. This is our second time staying at this beautiful resort. All the staff were so helpful and welcoming, the food was delicious and all areas spotlessly clean. We loved the addition of the hammock and extra seating by the beach this year. We would highly recommend this hotel for people with food allergies or intolerances. The catering staff were super careful and accommodating.
Stayed 3 nights in Aug 2023
Response from U Samui Team on Aug 17, 2023
Dear Melissa,Warm Greetings from U Samui! We're delighted to be your top choice for a hotel in Koh Samui, and we're thrilled that you chose to stay with us again. Thank you for your kind words about our staff's helpfulness and warm welcome. It's wonderful to hear that you enjoyed the delectable food and the impeccable cleanliness throughout the resort. Thank you for highly recommending our hotel. It's an honor to have earned your trust and loyalty. We can't wait to welcome you back for another fantastic stay in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having stayed at numerous hotels throughout Asia over the last 10 years, the U Hotel Group has a business plan and marketing strategy that must be the envy of its competitors, and no-where is this more evident than at the U Samui Hotel. From a range of modern and thoughtfully designed luxury accommodation to suit all budgets, tailored guest preferences offered at check-in, excellent staff training, an outstanding 6-star breakfast smorgasbord, impeccable house-keeping, and a wonderful pool and surrounding grounds, what is not to love? A special mention to 3 charming, friendly and attentive restaurant staff in particular who impressed us - ICE, BOBOE, and the very lovely CHI - all of whom made our stay at U Samui one that we will long remember. We would be grateful if management would please convey our appreciation to the restaurant staff we have mentioned (Chi, Ice and Boboe), and also Aum at Reception, during our check-in.. Thank you to everyone at U Samui, you have ticked every box imaginable.
Stayed 4 nights in Jul 2023
Response from U Samui Team on Jul 18, 2023
Warm Greetings from U Samui! Thank you so much for your incredible review of your recent stay! We are truly honored by your kind words and thrilled to hear that our business plan and marketing strategy have left such a positive impression on you. It's wonderful to know that you found our accommodations to be suitable and well-designed for your needs. We also appreciate your mention of our tailored guest preferences at check-in, as we strive to provide a personalized experience for each and every guest.Your recognition of their excellence is greatly appreciated, especially for the charming, friendly, and attentive staff members you mentioned, ICE, BOBOE, CHI and Aum. We will be sure to share your kind words with them, as it will undoubtedly motivate them to continue providing memorable experiences for our guests.Thank you once again for your amazing review. We truly appreciate your kind words and recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back to the U Samui Hotel in the future for another remarkable stay.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from U Samui Team on Jul 18, 2023
Warm Greetings from U Samui! Thank you for your 5* review! Much appreciated.

10/10 Excellent

panika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Joy on May 12, 2023
Warm Greetings from U Samui and thank you for your 5* review! Much appreciated! We hope to welcome you back again in the not too far future. Until then, we wish you all the best.

10/10 Excellent

Nafisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have only positive things to say about my stay at U Samui. The staff were so friendly and caring. Loved the buffet breakfast in the morning. The hotel was not too overwhelmingly huge. They really look after their guests and it shows. I will definitely stay at U Samui next time when we visit. The rooms were modern, housekeeping were tidying up everyday and the pool was just splendid plus the restaurant at the hotel was very cosy and lovely. Loved our stay!!
Stayed 6 nights in Apr 2023
Response from Joy on May 12, 2023
Warm Greetings from U Samui!Thank you for taking your time to review your recent stay with us. It was a great pleasure to learn that you enjoyed your time with us. I appreciate your valued feedback and will for sure share your kind words with our team members. We hope to have the opportunity to welcome you back for another pleasant stay at U Samui. Until then, we wish you all the best.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at U Samui and great value for money. The staff were very friendly and the rooms were welcoming and bright. It would have been nice to have been offered a drink (E.g. water when checking in) and when lounging around the pool it would have been nice if staff would come round and take orders instead of always going to the bar. However, the complimentary mocktail each day was a nice surprise. I would love to stay again and please don’t take those suggestions as negatives. The hotel and your staff were so friendly and welcoming. Would recommend!
Stayed 4 nights in Apr 2023
Response from U Samui Team on Apr 9, 2023
Dear Daniel,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. Your feedback is extremely important to us, as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally important where we can improve. It is great to read that your stay was excellent and that you had a very good time with us. We hope to have the opportunity to welcome you back again at U Samui!

10/10 Excellent

Yosef

Stayed 1 night in Mar 2023
Response from Joy on May 12, 2023
Thank you very much for your 5* review! Much appreciated!

8/10 Good

Yosef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great
Stayed 1 night in Mar 2023
Response from U Samui Team on Mar 13, 2023
Dear Yosef,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! Thank you also for your kind compliments to our team, much appreciated.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Lovely hotel. Good location right on a Main Street. Staff was excellent and extremely helpful. Breakfast buffet had several options with fresh made eggs. Pool was beautiful but chairs were occupied quickly with people possibly claiming chairs with their towels early in the morning. Restaurant served poolside food and drinks which we enjoyed every food item we ordered.
Stayed 2 nights in Mar 2023
Response from U Samui Team on Mar 13, 2023
Dear Monica,Warm Greetings from U Samui! Thank you for taking your time to review your recent stay with us. It is great to read that your stay was excellent and that you had a very good time with us. We hope to have the opportunity to welcome you back again at U Samui!

8/10 Good

Peter, Tulameen

Traveled with partner
Liked: Staff & service, property conditions & facilities
U Samui has tremendous potential. What's missing most about this Hotel isn't that it doesn't have a Spa or the absence of a swim-up bar, but it's missing adequate management. In the entirety of our 11 night stay; and despite asking to speak with the manager on 2 separate occasions, I didn't see the manager even once. The F&B manager appeared only briefly on a Friday night, and only to sit and drink at the bar (busying half of the on-duty staff with tending to her personal needs). Non-guests are encouraged to use the hotel facilities, but with just 26 lounge chairs for up to 102 guests, it explains why pool chairs and beach towels were perpetually in short supply. A few points to note: We took it upon ourselves to spray insect killer in our Pool Villa as we were being heavily infiltrated. Additionally, if travelling during the first half of 2023, be aware that there is a substantial construction project immediately next door which was undergoing constant noisy demolition; including incessant jack-hammering, throughout our stay. Proximity to the airport mat also pose an issue for some, with over 30 incoming flights and over 30 outgoing flights daily, many flying almost directly overhead. Those issues could be overlooked, but the lack of management could not. Thanks to the hard work of a small handful of staff, the place runs in spite of the poor management, but a well run operation runs from the top down. Hopefully U Resorts figures it out sooner than later.
Response from U Samui on Mar 7, 2023
Warm Greetings from U Samui!Thank you for taking the time to complete a review of your recent stay with us. Your feedback is extremely important to us to attend to any issues our guests may experience during their stay.We are very sorry to learn that your stay was not as satisfying as we wish to provide for you.Your assessment allows us to ascertain the situation, which is helping us to clarify with our team for improvement on the process. Additional pool towels, pool loungers and sun- umbrellas have already been ordered with the suppliers and are expected on site soon. Thank you again for your valuable inputs and we would relish the opportunity to welcome you back and show you our improvements firsthand. Until then we wish you all the best.

8/10 Good

Peter, Tulameen

Traveled with partner
Liked: Amenities, property conditions & facilities
U Samui has a beautiful pool area. It's a shame that they don't have more lounge chairs and they could certainly benefit from bar service in the pool area. Drinjs can still be purchased, but patrons need to dry off, slip into a shirt and flip flops then ebter the restaurant to place their drink orders. The beach bar doesn't ever seem to be open. If travelling in the first half of 2023 be forewarned that there is a major construction project; including the very noisy demolition of the next door property. Grinding and jackhammering occur daily, all day. It's not at all relaxing. For our stay, we chose a Pool Villa. There were 8 to choose from, and careful consideration must be used in doing so, as several of the villas are immediately adjacent to the restaurant and patio, providing a clear view of what is advertised as a private plunge pool. There's nothing private about them. Careful, because if you choose a Villa too far from the patio, you will end up with trees blocking your sunshine. No matter which Villa you choose, be prepared to have a rather dirty plunge pool, as debris falls from the surrounding bushes constantly and the pool maintenance is rather minimal. Beach towels are not very plentiful resulting in days where no new towels are supplied. This adds to the difficulty enjoying the pool. Bar soap is nit provided without special request. And when you see the pool water, you will definitely want to wash with soap. Hotel management is absent at all times.
Response from U Samui on Mar 7, 2023
Warm Greetings from U Samui!Thank you for taking your time to write the review and your trust in staying with us. We are very sorry to learn that your stay was not satisfying as we wish to provide for you. Your valuable feedback is extremely important to us, as it allows us to ascertain where we are meeting our guests’ expectations and more importantly it allows us to attend to any issues our guests may experience during their stay. Rest assured we have already had a meeting with the team to specifically discuss your feedback and will continue to improve in the areas where we are sadly lacking. Additional pool towels have already been ordered with the suppliers and are expected on site soon. Our entire team is dedicated to delivering the perfect vacation experience for our guest.We are truly sorry we didn't accomplish this for you. We would relish the opportunity to welcome you back to U Samui for a satisfying experience, so given a chance. Until then we wish you all the best.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Fabulous location. Great staff, happy, smiley and professional. Our room was clean and spacious with a huge comfortable bed.
Stayed 1 night in Feb 2023
Response from U Samui Team on Feb 26, 2023
Dear Mr. John,Thank you so much for your time sharing your recent experience you had when staying with us, this is very much appreciated. We are very happy to read, that you felt very well taken care of during your stay. We hope to have the opportunity to welcome you back again to a pleasant stay with us.

10/10 Excellent

Baijun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an enjoyable experience
Stayed 6 nights in Sep 2022
Response from Phannika Wechwimon | Operations Manager U Samui on Oct 14, 2022
Dear Baijin,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! We hope to have the opportunity to welcome you back for another pleasant stay at U Samui.

10/10 Excellent

David, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Located right on the sea with a lovely pool. What’s not to like?
Stayed 3 nights in Aug 2022
Response from Fon Operations Manager on Aug 14, 2022
Dear Mr. David, Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. We are happy to learn that you had a wonderful time! Thank you also for your kind compliments to our team, much appreciated!

10/10 Excellent

MELISSA, LONDON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at U Samui. The hotel was beautifully designed and functional, breakfast was varied with good options. Everything we had at the restaurant was delicious. A special thanks to the staff there who were brilliant catering for all our food allergies and intolerances. Highly recommend this hotel for a relaxing stay.
Stayed 2 nights in Jul 2022
Response from Phannika Wechwimon | Operations Manager U Samui on Aug 3, 2022
Dear Melissa, Warm Greetings from U Samui! Thank you for your kind reviews and compliments to our team and the restaurant. We are happy to learn that you enjoyed your time and hope to have the opportunity to welcome you back again in the not too far future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Everything about our stay was great! The staff was helpful and friendly. The hotel was clean and the beachfront private pool room was exactly as promised. Also the food served at the restaurant was tasty. However, the beach at this property is perhaps not the best for snorkeling or swimming. It is possible to book a private driver at the reception for relatively cheap price and with short notice.
Stayed 6 nights in May 2022
Response from Phannika Wechwimon | Operations Manager U Samui on Jun 27, 2022
Warm Greetings from U Samui! Thank you very much again for staying with us! We are happy to learn that you enjoyed your time and hope to have the opportunity to welcome you back again in the not too far future. Until then we wish you all the best.

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the property is beautiful. Walking distance to everything for food. We loved it so much we extended our stay for another 1.5 days!
Stayed 5 nights in May 2022
Response from Phannika Wechwimon | Operations Manager U Samui on Jun 27, 2022
Dear Tanya, Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. I am so glad we achieved to make you feel welcome and also thank you for your kind compliment to our team. We hope to have the opportunity to welcome you back again to a pleasant stay with us.

10/10 Excellent

Clayton

Stayed 1 night in May 2022
Response from Phannika Wechwimon | Operations Manager U Samui on Jun 27, 2022
Dear Clayton, Warmest Greetings from U Samui. Thank you so much for your kind review. We are happy to read that overall you had a good time! Hopefully we will have the opportunity to welcome you back in the near future!

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel with no particular charme. A it overprised. Look for more unique experience in the area
Stayed 1 night in Mar 2024
Response from U Samui Team on Mar 18, 2024
Dear Eric,Warm Greetings from U Samui! Thank you for taking the time to share your feedback with us. We truly value the opinions of our guests as they help us identify areas for improvement. We apologize if your experience did not meet your expectations. While we strive to offer comfortable accommodations at competitive prices, we understand that individual preferences may vary. We appreciate your suggestion to seek a more unique experience in the area, and we encourage guests to explore the diverse offerings available.We hope to have the opportunity to welcome you back in the future and provide you with a more memorable stay.

10/10 Excellent

WONJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
우사무이, 추천추천~너무 좋았어요^^
사무이에 도착해서 찾은 첫 리조트라 그런지 첫인상이 너무 좋았어요. 시설도 깔끔하고, 직원들은 친절하고, 규모는 작아도 있을꺼 다있고, 즐기기에 충분한 장소였어요~ 밤만되면 찐쪽들이 너무 자주보여서 조금 당황했지만, 찐쪽이 보이면 행운이 뒷따른다기에 그말을 믿으면 같이 공존했...ㅎㅎ 풀빌라 풀이 작아서 처음엔 좀 실망했는데 지내다보니, 저녁시간엔 공영 수영장을 이용할수 없고, 물속에서 시원한 맥주 한캔 하며 여유로운 생활을 하기엔 더할나위없이 좋은 시간들이었습니다^^ 다음에도 우사무이를 찾을 것같아요. 비싸기만 한 숙소보다 가성비 갑인 숙소를 찾을 수있엇고, 조용히 휴식을 취하고 싶던 여행이었기에 더할나위없이 행복한 시간들이었습니다 ^^
Stayed 3 nights in Oct 2023
Response from U Samui Team on Oct 26, 2023
Warm Greetings from U Samui! Thank you so much for taking the time to share your experience at our resort. We are delighted to hear that your first impression of our property was a positive one and that you enjoyed your stay with us in Samui. It's wonderful to know that you found our facilities clean and our staff friendly. We take pride in creating a welcoming environment for our guests, and it's great to hear that you felt at home during your time with us. We look forward to welcoming you back on your next visit to Samui.

10/10 Excellent

Astrid

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mega freundliches Personal, ruhiger schöner Strand am hotel, tolles Frühstück und leckere Mai Tais :-) Absolute Empfehlung!!
Response from U Samui on May 26, 2023
Warm Greetings from U Samui!Thank you very much for your kind review and recommendation! Much appreciated! We hope to have the opportunity to welcome you back in the not too far future! Until then, we wish you all the best!

8/10 Good

Leena-Maija

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti hotelli
Uusi ja viihtyisä hotelli. Ei ihan 5 tähteä vaan enemmin 3 - 4 tähteä. Merivesi sameaa johtuen sijainnista lahden pohjassa. Ravintolan hintataso korkea mutta lähistöltä löytyy paikallisia edullisia ruokapaikkoja. 7eleven ja itsepalvelupesula hotellia vastapäätä.
Stayed 10 nights in Jan 2023
Response from U Samui Team on Feb 26, 2023
Dear Leena-Maija,Warm Greetings from U Samui! Thank you for taking your time to write a review about your recent stay with us. Your feedback is extremely important to us, as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally important where we can improve. We hope to have the opportunity to welcome you back in the not too far future

10/10 Excellent

Astradur

Stayed 7 nights in Feb 2023
Response from U Samui Team on Feb 26, 2023
Dear Astradur,Warm Greetings from U Samui! Thank you for your 10 out 10 review! Much appreciated. We hope to have the opportunity to welcome you back again to a pleasant stay with us.

10/10 Excellent

Ouazzani

Stayed 1 night in Dec 2022

10/10 Excellent

rui

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good location and boutique style, peaceful and enjoyable. Have bicycle for guests, gym, lovely swimming pool and SUP, etc
Stayed 2 nights in Dec 2022
Response from Phannika Wechwimon | Operations Manager U Samui on Jan 16, 2023
Dear Rui,Warm Greetings from U Samui! Thank for taking your time to review your recent stay It is great to read that your stay was excellent and that you had a very good time with us. We hope to have the opportunity to welcome you back again at U Samui!

10/10 Excellent

Hans Magnus

Stayed 1 night in Dec 2021
Response from Supansa, Reservation Manager on Dec 25, 2021
Dear Mr. Hans Magnus Greetings from U Samui, and thank you for your kind response here on Hotels.com It is indeed refreshing to learn that you have enjoyed your stay with us and everything was to your satisfaction. Constructive and honest feedback like yours will help us to continuously improve and up-grade our services. Whenever your travels take you back to Thailand and Koh Samui, please do keep us in mind as we would be delighted to welcome you back to our paradise. Wishing you best of health for the year and sincere regards from the entire team of U Samui