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Reviews of Monotel Luxury Business Hotel

4 out of 5
Monotel Luxury Business Hotel
DM-2, Salt Lake, Sector-V, Kolkata, West Bengal

Reviews

8.0

Very Good

Rating 10 - Excellent. 19 out of 60 reviews" "
Rating 8 - Good. 27 out of 60 reviews" "
Rating 6 - Okay. 10 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

DIGANTA KUMAR

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor staff and services. Rooms are small, with poor quality amenities, dirty towels, and stained and dirty bedsheets. Breakfast was below average with equally poor service by the staff. Not at all a 4-star hotel. Not recommended.

10/10 Excellent

Aniruddha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its my 3rd stay at Monotel, clean calm and pleasant to stay there.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing breakfast. close to everything. great staff
Stayed 2 nights in Nov 2019
Response from Ankan Datta on Jan 13, 2020
Thank you for sharing the Feedback

8/10 Good

sajjadul

Liked: Cleanliness, property conditions & facilities, room comfort
Monotel dose not have swimming pool.
my stay was good. it was a nice trip. But what there are showing in photos like swimming pool and gym its not happen in real. Swimming pool is like big bathtub size and gym its like small hotel room which is call deluxe room. in deluxe room they have gym. In breakfast you will have same foods as breakfast. Moreover there service is good.
Stayed 3 nights in Oct 2019

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel situated at center of the city.you can have the view of the city from inside hotel.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. But quite expensive. I did not care for the many times staff stopped by to take count of the snacks bar. They often woke me up from jetlagged sleep to check on food stock. If they could just do the inspection once a day when rooms were cleaned, it would be less disruptive.
Stayed 4 nights in May 2019

2/10 Terrible

Anju

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
My client has to leave early morning at 4:30am, hot water wasn’t available
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Avinash on May 2, 2018
Dear guest Greetings from Monotel Luxury Business Hotel Kolkata !!! Thank you for your recent stay and for a fabulous review. Our endeavor is to be known for friendly, intuitive and personalized service and it is great to know that you were impressed with the personal touch in our service delivery. I will share your review with my entire team which will only motivate our ‘ladies & gentlemen’ to continue and strive harder to excel in providing exceptional and delicious experiences to our guests. The Monotel team looks forward to welcome you back on your next visit to the city of Joy! Best Regards, Avinash Subba General Manager

6/10 Okay

Shubham

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful time while I stayed at the hotel :)
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Amit

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nimish, London

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and close to offices
Great place to stay for business visits. Only issue is average quality WiFi.

8/10 Good

Manisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Suvendu, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Boutique Hotel
First stay - six nights standard king-size. Compared to the pricing and branding as a business hotel, my expectations were not high. I was expecting a very basic frugal room with WiFi and breakfast. The stay was of course positively far beyond expectations. An amazing hotel that has truly hand-picked the crème-de-la-crème hospitality staff and line management and providing in-room dining food options of a range and quality far beyond anything I have experienced in the last 10 years, in metro cities in 5 & 6 star properties (I have spent an average of 95 days per year in hotels in India between ITC, Taj, Hyatt, Westin and Oberoi). For experienced travellers - it is quite a well known fact that food in luxury hotels are probably one of the worst in terms of handling and freshness, although at arm-and-a--leg prices. I was first of mind to jealously keep this review away with the fear that it will become a sought-after hotel (it is already full on almost all days) - but recognition must prevail. Monotel is indeed boutique for the things that matters - i) staff cordially going the extra length, ii) food & service in general. Of course, the old adage stands: treat your hosts as family if you expect them to treat you as family :)

6/10 Okay

Kate, Canberra

Liked: Cleanliness, staff & service
Okay for a quick stop
I stayed here due to its implied proximity to the airport. The hotel wasn't really that close and I passed many other hotels which were closer (had a late night arrival and early departure). The hotel was clean and staff friendly. A from my brief stay, the hotel was okay for a quick stop.

8/10 Good

traveller, toronto, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 1 nighter
Great place to stay for 1 night if flying in and out... Rooms are nice and clean... Staff is pleasing and helpful. Great Buffet at the restaurant.

2/10 Terrible

anil, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Room avaiable Booking confirm ????
i have given confirm booking # Hotels.com confirmation number 8155592561008 but when we reach hotel hotel said we are sold out cannot give you a room????

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
wifi is very slow
everything is fine except the wifi

6/10 Okay

Business , USA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough, but not a "Business" Hotel
Smallish rooms but good quality. Indian breakfast absolutely excellent. Evening meal much less impressive.

10/10 Excellent

in bussiness, r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Very good staff clean room and good restaurant service

8/10 Good

krishnan, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Monotel Hotel Kolkata
The hotel was very clean and excellent upkeep. Rooms were spacious. Did not visit Restaurant so cannot comment on food. Staff was courteous. A bit far from Kolata airport.

8/10 Good

madanlal, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
average
they not reasonably courtious. Want that the room be vacated lmmediatly you finish breakfast.

6/10 Okay

John, Bangalore

Liked: Staff & service, property conditions & facilities, room comfort
Nice room, comfy bed...
With a little work this could be a four star hotel. Things I liked: The bed was very comfortable. The room was nice, and very quiet from street noises. The room was bigger than a similar one in Hyatt Delhi for a much better price. The Indian food was excellent. They make the naan in a tandoori. Yummy! The staff other than at the front desk were very friendly and helpful. Things I didn't like: The "breakfast". Very poor presentation, very limited selection, food was cold and if you don't get there an hour before closing it is not replaced so starts to look bad. Some of the dishes were not clean. The A/C in the room continually made an incredibly loud sound similar to a windstorm/blizzard. The in room menu was confusing with many dishes not available at most times of the day even when the top of the page said "All Day Dining/24hrs. The bathroom needed a SERIOUS cleaning. The sink and commode were cleaned properly but signs of neglect were everywhere else. Algae in the corners of the shower, spots on the mirror, the backboard of the sink was full of brown and green spots of some substance. Oily nose prints on the door near the peephole. (LOTS of them...) The room was noisy from the inside of the hotel. The internet was very inconsistent, with lots of dropping. Overall with some better front desk staff, and better housekeeping staff training and a few improvements here and there this could be an excellent hotel. As is it is still a good deal for a night or two.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael, Portland, Oregon USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
We were very pleasantly surprised by this Hotel. In many ways we felt like we were back in America. The cleanliness was superb, and the hotel staff was amazing. In India it was the best hotel we have stayed in. If we return to Kolkata we will for sure stay there.

8/10 Good

Sridhar, Kanpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A value for money hotel.Good and comfortable
The hotel is a good value for money.It offers features like a well appointed room with clean bed linen,health club, bar and multi-cuisine restaurant. The location is very good (in Salt Lake next to Wipro) and offers free wi-fi which even 5 star hotels do not offer.The staff is friendly.The break fast room gets crowded.Try to be early for break fast to avoid jostling with other guests.The air-conditioner in the room is a bit noisy but I am used to noisy air-conditioners and was not unduly disturbed.Overall it was a good stay.The prices of room, drinks and food are economical and offer good value, even the mini-bar prices are affordable !

8/10 Good

Neil, Seattle, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Sector 5 that is cleaner/better than most
This hotel is located in Sector 5 which is written sometimes with Roman Numerals as "Sector V". If you're trying to communicate with a taxi driver, say "Sector 5" and "Nicco Park" which is an amusement park nearby. Our taxi meter ran to about 270 on the way to the airport due to using motorways that circumvent city traffic so if the driver offers you a deal for 250, I'd take it. If you go anywhere else USE THE METER! The prepaid taxis at the airport were also very fair. Internet was particularly important to me, because I needed to continue working via telecommuting. The WiFi is good enough for most things and I got speeds up to 700k/s. However it's inconsistent and I had issues maintaining a VPN connection or holding meetings over Skype. There is a lounge in the lobby which serves some complimentary beverages such as cappuccino's and a restaurant on the first floor with a buffet breakfast. Bottled water is provided in the room, but you may need to bother housekeeping to restock that or anything else. If you want to buy snack food, there is a Big Bazaar shop in Sector 3 which is a 20-30 minute walk away. There's a cinema / movie theater there as well. The building itself is cleaner than most in India and things are only sort of falling apart. If you've been to India before, this place is a palace, and if it's your first time then it may at least cushion the blow.

8/10 Good

raghavendra Jayaram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

arham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and very welcoming staff.
Transit stop at the hotel, couldn't have been more comfortable. Clean rooms, good food and great staff.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Terrible Night
I stayed there on 19/04/2014. I had an early morning flight and I had to get up at 4 Am. But I could not sleep the whole night as people in the next rooms were chatting till 2-3 am. They were moving from one room to another and so were banging the doors to close it. Plus my room was next to lift and every time the lift doors would keep opening and closing and people getting out.. Terrible time I had

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sridhar39, Kanpur

Liked: Cleanliness, room comfort
Value for money; Good service and clean rooms
The hotel staff are very friendly and polite.The room, this time around, was comfortable and quiet. The restaurant needs to be managed better.This is what strikes me everytime I visit this hotel.They should enough bowls,glasses and plates are kept at the buffet.Capuccino was not available though one can see they have a machine in the kitchen.The staff in the restaurant should be trained a bit more.Guests belonging to one group should be seated together in the breakfast room so that there are enough tables left for other guests

10/10 Excellent

bhavnani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

sridhar39, Kanpur

Liked: Cleanliness
Okay Hotel
Room is clean.Staff are freindly. Too much of noise.Waiters in Restaurant need better training.

6/10 Okay

sridhar39, Kanpur

Liked: Cleanliness
Okay Hotel
The room was small but adequate with all facilities.The hotel was clean and the staff was friendly.The problem was NOISE.I chnaged my room but the whirring noise made by some machine running continues. On my complaint the maintenance person swicthed off the machine. Next morning the machine was running again! The corroidors are not sound-proof whcih means you will hear all the garrulous guests walking down the corridor or house keeping staff chatting among themselves.The breakfast was good but the staff at breakfast room are under-trained. They run around helplessly while there is no glass at juice counter or cups at Sambhar counter.Bettr organisation and better training is th key

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My guest stayed and inform the hotel is excelent

8/10 Good

AKC, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were very clean, staffs were very nice, location of the hotel was good but it was not well known to cab drivers, I had some problem with the qulaity fo the food delivered. Food was not of good qulaity and they only provided less than half cup of tea.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

D, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and clean neat room
The hotel is simple, not many restaurants or amenities but it is sufficient and clean. The room is clean, well equipped with all that I need including a comfy bed after a day's work.The price is reasonable too.

8/10 Good

Daivd, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monotel, O Monotel
I was looking for a new hotel not too far from the Calcutta airport for an overnight stay between flights. Thought that the Monotel price was a bit high, but also thought I would give it a chance. It is only about a year old, right in the heart of the new IT section of Calcutta, in Sector V of Salt Lake. The staff were fantastic, the food was marvelous. The room was very much on the small side, but very comfortable indeed. And the breakfast was quite good. Finally, the ride back to the airport was a breeze. So I highly recommend it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money..nice stay
It's a new property with real good hospitality and professional services. I would recommend this hotel.

8/10 Good

N, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location - great for business travel
The hotel was very convenient for me and well suited to a business traveler. The only area for improvement was that the internet was almost always down (though one colleague moved rooms and this ameliorated the situation). Other than this it was great.

10/10 Excellent

Dipti, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
This is the second visit in 3 months, the staff (all) remembered me, some in more detail, while others to a lesser extent. The staff has made the difference to this hotel. The room was a smaller one than the last time, but clean and comfortable.