Dear MR. /MS. /MRS. , Towels, toothpaste, toothbrushes and other toiletries are a breeze for star-rated hotels, but in our small hotel it is one of the costs and a consumable. This kind of cheap and beautiful economic hotel often has the biggest advantage in price and location. The toiletries provided are part of the cost of the hotel, so there is no initiative to provide toiletries and towels, or there are charges; on the contrary, it is considered that there is no hotel that provides toiletries. Isn't this too unfair? . But this is not a difficult time for us to succeed. On the contrary, we are more flexible in handling toiletries. Most of the employees in Hong Kong pay attention to environmental protection and they also have their own toiletries. If you really don't bring it, you can ask at the front desk and we will try our best to equip our guests with their supplies. Yours most sincerely, AUSTIN NG

เรียนคุณนาย. / MS. / MRS T. ขอบคุณสำหรับความคิดเห็นของคุณ ขออภัยในความไม่สะดวกของห้อง โรงแรมในฮ่องกงนั้นไม่ได้อุดมไปด้วยทรัพยากรเช่นเดียวกับโรงแรมเช่นชั้นที่อาจกระจายอยู่ทั่วชั้นต่าง ๆ ในอาคาร กล่าวโดยสรุปห้องพักใกล้กับแผนกต้อนรับ (ชั้น 13) ค่อนข้างดีโดยไม่คำนึงถึงสิ่งอำนวยความสะดวกขนาดห้องและข้อดีอื่น ๆ คือสะดวกในการติดต่อแผนกต้อนรับหรือเดินทางมาถึงห้องพักหลังเช็คอิน หากลูกค้าต้องการสัมผัสกับห้อง 13 ชั้นโปรดสอบถามได้ที่แผนกต้อนรับ ขอแสดงความนับถือ AUSTIN NG

Dear MR. /MS. /MRS. , Hong Kong has a lot of land and prices are at the forefront of the world. As the operator of the reception, we understand that this equivalent price (such as the exchange of US dollars) is already the price of star-rated hotels in many foreign countries. So before we arrived at the front desk, we sent an email and so on, so that the guests were mentally prepared in advance. In addition, we also recommend that guests measure their needs before booking, such as room size, number of people, number of bags, etc., to avoid misunderstanding before check-in, to be a savvy traveler. Yours most sincerely, AUSTIN NG

Dear MR. /MS. /MRS. , As a reminder on this platform, our check-out time is from 9 to 11 am. For early check-out or special requests, please express it to our staff at check-in. In addition, most hotels in Hong Kong are not twenty-four hours, the purpose is because of the shortage of manpower. Based on our experience in operating hotels, some guests temporarily check out early. We also provide staff to check out outside the office hours, which may result in an administrative fee of HK$50. In fact, the administrative fee is not income, but the hard work of the employees, 24 hours on standby, even the holiday does not dare to relax; this should also be a model of the hotel industry. If you have specific requirements, please remind the waiter before check-in to reduce misunderstandings. Wish grace and peace, AUSTIN NG

Dear MR. /MS. /MRS. , Our hotel has been in the Mirador Building for over 40 years and has been accompanying the traditional tourist area of Tsim Sha Tsui for a long time. Despite its long history, it has indirectly a geographical advantage. For example, 10 minutes walk to Star Ferry, Harbour City or China Hong Kong City, Avenue of Stars, etc.; subway station D2 exit 20 meters walk to the entrance of the building; airport bus station 10 minutes walk. If you have specific requirements, please remind the waiter before check-in to facilitate the transfer of the room and reduce misunderstandings. Kindly thanks , AUSTIN NG

Hello MR. /MS. /MRS. Klarice, Thank you for your review. Some guests may not be familiar with Hong Kong hotels, and we can understand them. However, such negative information was sent out because of misunderstanding, and misunderstandings were made to other guests. This kind of ethos does damage the personal qualities of the compatriots. I hope you can make more understandings. Behind the house prices, the Hong Kong people's feelings are more than waiting for the feelings of different generations of guests. Thank you for your review. Best wishes for your future, Austin NG

Dear MR. /MS. /MRS FJ. Thank you for your review. Our hotel has been operating in Mirador Building for about 40 years of experience. We will also be entertained for the first time each stranger arrives, including a hotel guide for customers. You are also welcome to ask the front desk about Hong Kong at all times. There are many people, and the place is much different than the rest of the world, so it will show the real side when the room is introduced. Respectfully, Austin NG

Hi MR. /MS. /MRS Jim. Thank you for your review. The Mirador Building has stood up in the traditional tourist area—Tsim Sha Tsui has been around for more than half a century. The years have not eliminated the building, but it has achieved geographical advantages. It takes only 20 meters to walk from the D2 exit of the subway station and 45 minutes to the airport bus. Nearby famous attractions include Harbour City, Victoria Harbour and Avenue of Stars, all within a 10-minute walk. The problem of land prices in Hong Kong and the shortage of people and land has always been a difficult problem for the Hong Kong Government. Some sources said that some Hong Kong three-person families only live in a cubicle of about six square meters. They even share the restrooms, kitchens, etc. with others, but the monthly rent has already cost thousands of dollars. Although the Hong Kong rooms are generally "small but small" but "completely". As an economic type hotel we offer, we will also face difficulties. For example, if the guest needs a slightly larger room, it is recommended to inform the front desk in advance or upgrade the room. If you have any enquiries, please feel free to contact the staff. Respectfully, Austin NG

Hello, Peter thank you for your nice comment, We located at the very great location which is only 1 mins walking distance to Exit D of MTR station. Nearby have any shopping mall, difference restaurant. Our aims is provide the affordable, comfortable, safe accommodation to the subject customer. They hostel in Hong Kong is located at old style building and all room are separate form the apartment, so all the customer room are not very big. For the future customer reminder, our reception and the room are not located at the same floor. Upon arrival, please come and visit our reception: ( Flat C2, 13/F, Mirador Mansion . Hope can see you again =)

Thanks for your comment. We tried to find your booking but failed and probably you used others' name for reservation, therefore we don't know which room you stayed. Normally we arrange the room according the room types you booked. For hot shower, it's only closed during the afternoon from 12-7pm (which most of the guests are not in the room), but if you really want to take a shower, you could come to reception to request and we are happy to switch on for you. HK is famous for its expensive land and properties. Therefore, if you choose hostels, all the hostels are located in the old building, especially those located in the prime location. But you can get a much fair price comparing to the hotels (e.g. 3 star hotel in the same area could be 3 times more expensive). You came in Feb so it's Winter in HK, it's normal for you to feel humid as HK is nearby the equator which is humid area. Sorry that you think our AC is not clean enough and we will keep an eye on our housekeepers. Thank you for your kind reminder. Just a little suggestion, if your girlfriend is from wealthy background, i wouldn't suggest you to book hostels in Asia, please book 4-5 stars hotel to avoid any unexpected disappointment.

Hello Grace! Thank you so much for your kind review. Hope to see you again very soon :)

Isn't it a good thing to have upgraded you so that you could have a good rest for this 12 hours in HK? We just want you to have a happy and convenient stay here. There are always better choices around the area if you have more budget, there are 4-5 stars hotel just in walking distance, i guess it's all up to your expectation of what you pay for. Some guests get disappointed or irritated just becoz they did not have done a lot of research and pick the hotel based on the price only or the score only. We would suggest guests to look at as much details as you can so that you will choose one that close to your expectation and the score you give won't surprise the hotels.

Hello, Thank you for your comment. To be more clear to all customers, we are just a hostel (guesthouse) that serving an affordable stay in prime location for budget travelers. We always suggest guests to look into details before they book so as to avoid misunderstanding (don't just look at price or reviews, but overall details). Our housekeepers usually just clean the floors and toilet and clean the rubbish bin for staying room, if you want to change the bed linen or fix the bedding, you can tell us in the reception and we will follow up. Sorry that we might be too busy during the time you come but we are always happy to help. Ms Li

Hello! Thank you for your comment. We see every guests as our friends and we hope all of you can travel well and enjoy your trip in HK. Look forward to seeing you again. :)

Hi, thank you for your time to comment. If you say we are the worst or not good enough, can you let us know what's your expectation and what we did wrong? If it's about the room or facilities, you can tell us on the spot and we will try best to resolve the problem for you. If you dont let us know and didn't say anything in specific, we have no chance to fix our problem and we don't know if this is your subjective opinion based on wrong expectation on us. Any, have a good day.

Hello, thank you for your time and feedback. Our rooms are newly renovated and designed to be more spacious than other hostels in Hong Kong (well of course it's still small because it's HK). Let us know if you come HK again~

MR / MS / MRS様、 まず第一に、私はあなたの豊富な経験に基づいてあなたの詳細で適切なコメントをありがとうございます。 香港のホテルや環境などに慣れていない多くのお客様に、あなたのコメントが明確な説明を与えると確信しています。 香港は人が少なく土地が多い場所であり、ビジネス界ではありますが、あなたのような友達も探しています。 あなたのコメントは非常に現実的かつ中立的ですが、それは確かに香港のホテルの実際の状況ですので、他のゲストが思い出させることができます。 私たちはあなたのコメントを尊重し、あなたが次回また来ることを願っています。 すべての善とともに、 AUSTIN NG

尊敬的　MR. /MS. /MRS. , 感謝您的建議。首先為您的房間押金付款方面造成不便作出抱歉。為保障客人利益，我們在網站上已提前告知在入住時可用信用卡或港幣現金支付港幣五百元，請客人在入住前做好準備。我們亦作出另一建議可付同等值貨幣作抵押，在退房時會原銀奉還予客人。香港以至世界各地、大大小小旅館或星級酒店亦有收取按金要求，只是為了保障客人利益。 承蒙指教, AUSTIN NG

MR / MS / MRS様、 ご意見ありがとうございます。 全員の態度、基準、および意見は異なり、それぞれ独自の視点を持っています。 たとえば、いくつかの宝石はBoleの目の中の宝石ですが、あるものは都市の価値を理解していないかもしれません。 あなたの意見は確かに間違っているわけではありません、結局のところ、人々の見解は異なっています。 私たちは誤解の発生が個人的な感情や意見などによってのみ影響を受ける可能性があることを知っているので、ゲストの誤解がある場合は誤解を減らすためにフロントのスタッフに問い合わせることができます。 あなたの最も誠意をこめて、 AUSTIN NG

MR / MS / MRS様、 まず第一に、私はあなたのエアコンをすみません。 この事件が発生した場合は、すぐに部屋を変更するなど、すぐに対応します。 しかし、この非人的要因の場合、私たちは最大の部屋を無料でアップグレードし、荷物を自由に持ち運ぶという少しの願いも表明しました。 私たちはこれらの予期せぬ要因に心から申し訳ありません。 同時に、援助が必要な場合は、誤解を避けるために間に合うようにフロントに報告してください。 親切な敬意, AUSTIN NG

เรียนคุณนาย. / MS. / MRS Rassameejan . ขอบคุณสำหรับความคิดเห็นของคุณ ตามบันทึกเราไม่ได้รับบันทึกของคุณที่แผนกต้อนรับสำหรับความไม่สะดวกเกี่ยวกับห้อง ที่นี่เราเสียใจมากที่สิ่งอำนวยความสะดวกภายในห้องไม่สะดวกสำหรับคุณ ในความเป็นจริงมีปัญหาในห้องพักเป็นครั้งคราวหากพนักงานต้อนรับได้รับคำขอพวกเขาจะติดตามทันที ภาพสะท้อนของแขกแต่ละคนคือแรงผลักดันสำหรับความก้าวหน้าของเราในเวลาเดียวกันเราสามารถเตือนร้านค้าของปัญหาใด ๆ เราสามารถติดตามได้ทันทีเพื่อหลีกเลี่ยงความเข้าใจผิด เรายินดีต้อนรับแขกทุกท่านเพื่อขอให้พนักงานที่แผนกต้อนรับหรือแจ้งให้คุณทราบก่อนที่จะเช็คอิน ขอบคุณอีกครั้งสำหรับความคิดเห็นของคุณ ด้วยความปรารถนาดี AUSTIN NG

Kära MR. / MS. / MRS., Tack för din recension. Enligt protokollet har vi inte tagit emot din post i receptionen för några besvär i rummet. Här är vi mycket ledsna över att de interna anläggningarna i rummet är obekväma för dig. Faktum är att det ibland finns problem i rummet: Om receptionpersonalen får begäran kommer de att följa upp omedelbart. Reflektionen för varje gäst är drivkraften för våra framsteg, samtidigt som vi kan påminna butiken om eventuella problem. Vi kan följa upp omedelbart för att undvika missförstånd. Vi välkomnar alltid gästerna att göra förfrågningar till personalen i receptionen eller för att informera dig innan incheckning. Tack igen för dina kommentarer. Bästa önskningar för din framtid, AUSTIN NG

尊敬的　MR. /MS. /MRS. , 感謝您的點評。根據紀錄，我們暫時沒有在前台收到您的紀錄，關於房間任何對您的不便。在此，我們很抱歉房間內部份設施對您造成不便。其實房間有時會突發出現問題，我們前台職員如若收到要求，亦會立即作出跟進。客人每位的反映都是我們進步的動力，亦同時可以提醒店家有任何問題，可以為客人立即跟進，避免造成誤會。我們一直歡迎客人在前台向職員們提出要求，或入住前通知。在此再次感謝您的意見。 深以為歉, AUSTIN NG

MR / MS / MRS様、 香港にはたくさんの土地があり、価格は世界の最先端にあります。 レセプションの運営者として、私たちはこの同等の価格（米ドルの交換など）がすでに多くの海外のスタークラスのホテルの価格であることを理解しています。 フロントに着く前に、私達はEメールなどを送ったので、ゲストは前もって精神的に準備されていました。 また、チェックイン前の誤解を防ぐため、客室の広さ、人数、袋の数など、予約の前にニーズに合わせて測定することをお勧めします。 あなたの関係なく、 AUSTIN NG

尊敬的　MR. /MS. /MRS. , 感謝您的點評。我們旅館在美麗都大廈營運約四十年經驗，每個陌生旅客第一次到來我們亦會熱情招待，包括為顧客們做好旅館指南，亦歡迎大家隨時詢問前台關於香港的一切；香港地少人多，地方比世界各地差異甚大，所以在房間介紹時會顯出真實一面。 敬請垂教 , AUSTIN NG

尊敬的　MR. /MS. /MRS. , 感謝您的回饋。每個人的態度、標準和看法都不一法，各花入各眼。比如有的寶石，在伯樂的眼中是寶石，可是有的可能不懂是顆價值連城的物品。您的看法固然不會有錯，畢竟人的看法都不一樣。我們知道誤會的產生只不過可能受個人情緒、看法等等影響；所以我們建議如客人有任何誤會，可以向前台人員作查詢，以便減少誤會。 敬希諒鑒, AUSTIN NG

Dear MR. / MS / MRS., 귀하의 제안에 감사드립니다. 손님의 이익을 보호하기 위해 체크인시 HKD 현금 500 홍콩 달러를 지불 할 수 있다고 웹 사이트에서 알려 드렸습니다. 체크인 전에 준비하십시오. 또한 동등한 화폐를 담보로 제공하기위한 또 다른 제안을하고, 체크 아웃시 원래의 은색은 손님에게 반환됩니다. 또한 손님의 이익을 보호하기 위해 홍콩 및 전세계에 크고 작은 호텔 또는 별 등급의 호텔에 대한 입금 요건이 있습니다. 당신 진심으로, AUSTIN NG

Dear MR. / MS / MRS., 우선, 청결한 것에 대해 유감입니다. 우리는 세부 사항에 대해 제때에 방 담당자에게 물었고, 처리 방법과 태도는 실제로 문제가있었습니다. 이 오해 후에, 우리는 시트를 바꾸는 등의 더 엄격한 청소 절차를 가지고 있습니다. 그러나 이것은 홍콩의 호텔 업계의 인력 부족과 다른 층에 방이 흩어져 있기 때문에 가사 노동에 대한 압박이 계속 증가하고 있기 때문입니다. 고객은 객실에 대해 궁금한 점이 있거나 직접 확인하거나 프런트 데스크 직원에게 직접 알려 주시기 바랍니다. 저희는 고객의 요구 사항을 충족시키기 위해 최선을 다할 것입니다. 불편을 끼쳐 드려 죄송합니다. 미래를위한 최고의 소원, AUSTIN NG

Dear MR. /MS. /MRS. May , We always recommend that guests use Hong Kong dollars or other equivalent foreign currency cash as a deposit. If there is no cash, they will also accept credit card pre-authorization. Under normal circumstances, the use of UnionPay credit card refund time is shorter, the use of VISA / MASTER credit card for a longer period of time, the bank recommended time is about one month for "thaw". If the customer does not have cash and uses a credit card instead, please note that the pre-authorization is only "freezing" but there is no charge. On individual banks' monthly statements, there may not be a charge or refund record, but it does not mean that there is no refund, but it depends on the refund of individual banks. We always recommend that you bring your own cash, if you do not need to use a credit card for pre-authorization. With the best wishes, AUSTIN NG

尊敬的　MR. /MS. /MRS. JUN , 香港土地寸土寸金，物價更位於世界前列。我們作為接待所的經營者，非常明白這個同等物價（比如換作美金單位）已經是外國許多地方星級酒店的房價。所以到達前台前，我們傳送了電郵等等，讓客人提前作心理準備。另外，我們亦建議客人預訂前，先衡量自身需求，比如房間大小、人數、行李數目等等，避免入住前產生誤會，作一個精明的旅行者。 不勝感荷,

MR / MS / MRS様、 レビューありがとうございます。 記録によると、私達は部屋についての不便のためにフロントであなたの記録を受け取っていません。 ここでは、部屋の内部設備があなたにとって不便であることを非常に残念に思います。 実際には、部屋の中に時々問題があるので、フロントデスクのスタッフがリクエストを受け取ったら、すぐにフォローアップします。 一人ひとりのお客様を反映することが私たちの進歩の原動力ですが、同時に、問題をストアに思い出させることもできますし、誤解を避けるためにすぐにフォローすることもできます。 フロントのスタッフにリクエストするか、チェックイン前にお知らせください。 ご意見ありがとうございました。 あなたの最も誠意をこめて、

MR / MS / MRS様 まい 、 レビューありがとうございます。 ここでは、部屋の内部設備があなたにとって不便であることを非常に残念に思います。 ゲストが言ったように、部屋には長所と短所があり、それらのうちのいくつかは私たちの小さなホテルの根本的な問題です。 また、部屋の種類やお客様の声に耳を傾ける意欲の多様性が、私たちの利点になります。 私たちは常にお客様の声に耳を傾けています。または、必要に応じてフロントデスクのスタッフに報告し、お客様の要件を満たすために最善を尽くします。 一部のリクエストでは、チェックイン前に早めの通知が必要な場合もあります。そのため、ストアはさまざまなタイプのお客様に早期に対応できます。 ご協力ありがとうございます 親切に、 オースティンNG

Dear MR. /MS. /MRS. Thank you for your review. The Mirador Building has stood up in the traditional tourist area—Tsim Sha Tsui has been around for more than half a century. The years have not eliminated the building, but it has achieved geographical advantages. It takes only 20 meters to walk from the D2 exit of the subway station and 45 minutes to the airport bus. Nearby famous attractions include Harbour City, Victoria Harbour and Avenue of Stars, all within a 10-minute walk. If you have any enquiries, please feel free to ask the front desk staff. Thanks again for your review. With every good, Austin NG

친애하는 MR. / MS / MRS Sungyoon. 귀중한 의견에 감사드립니다. 침사 추이 (Tsim Sha Tsui)의 번화 한 중심지에서 40 년을 지내기 란 쉽지 않지만 모든 국제 여행객에게 경제적이고 편리한 호텔을 계속 제공하기를 희망합니다. 새롭고 오래된 객실은 스탠다드 룸과 디럭스 룸으로 나뉘어져 있습니다. 물론 디럭스 룸 시설은 스탠다드 룸보다 최신이므로 가격은 다양합니다. 손님은 필요 사항과 예산 등을 고려하여 예약을하고 오해가 발생하지 않도록 적절한 룸 종류를 생각해 두는 것이 좋습니다. 끊임없이 변화하는 시대에, 우리는 또한 "부티크"객실을 제공하고 손님들은 세부 사항을 참조하실 것을 환영합니다. 문의 사항이 있으시면 언제든지 프론트 데스크에 문의하십시오. 모든 선을 가지고, 오스틴 NG

親愛的Carol 感谢您的反饋。香港的房子貴，寸土寸金。一般的旅館都是位於舊式大廈內。前台與房都位於不同的樓層，房間也是在一個單位內的隔間。我們的價格經濟， 好多人都是經過對比參考整體的性價比才會選擇我們的，這樣來了之後就會和自己的預期基本一致。官方的入住時間時下午2時至晚上11時。客人在Expedia上預訂的都是在網上預付的。到店支付房間押金HKD 500 並在退房時退還給客人。謝謝您的光臨，期待再次為您服務！

我們賓館很注重環保和社會責任，所以宗旨是不浪費和循環在用。建議客人可以自備毛巾，牙刷牙膏(一次性用品比較不環保），如果真的忘了帶或有需要也可以在前臺借。希望能在這里做一些提醒，客人留意噢～

感謝你的點評，希望下次能再見到您^^

感謝您的好評。我们在尖沙咀中心地帶， 交通很方便， 購物也方便， 周圍有好多景點。大廈有有24小時保安， 我們也有專門的前台接待， 也都會帶客人到房間， 還有香港部分景點的門票提供。我們的房間類型多， 在條件允許的情況下我們也會盡量安排好的房間給您。也會提供香港的旅遊諮詢， 希望下次能再為您服務。

感謝您的好評!!我們就在尖沙咀地鐵站D出口旁邊，去哪裡都方便， 周圍也有好多知名的景點， 比如科學館， 文化中心， 星光大道， 半島酒店， 天星碼頭， 海港城， 維多利亞港。我們的前台在美麗都大廈13樓C2室， 我們有熱情有活力的工作人員， 有閉路電視系統保障客人的安全， 每個單位都有雙重門，電子門鎖， 客人入住時我們都會帶到房間，在條件允許的情況下我們也會盡量安排好的房間給您，服务好，价格经济，这也我們的服務宗旨。希望下次再光臨=))

YiChun 你好，感謝您的推薦，我们在尖沙咀中心地帶， 交通很方便， 購物也方便， 周圍有好多景點， 星光大道， 文化中心， 科學館， 半島酒店， 海港城， 天星碼頭， 維多利亞港， 走路五到十分鐘就行， 這裡也很安全， 有24小時保安， 我們也有專門的前台接待， 也都會帶客人到房間， 還有香港部分景點的門票提供，也會提供香港的旅遊諮詢， 服務人員都很專業， 同時自己也閉路電視系統保證客人的安全， 房間都有定期更新保養， 有不同的裝修風格， 住宿舒適，衛生，服務周到， 房間的類型多樣化， 可以滿足不同遊客的需要， 而且價格經濟，這些都是其他同類型旅館所不具備的，我們希望您來香港開心而來， 滿意而歸。期待您下次再光臨=))