Dear Louis,We very much appreciate your comments regarding your stay at Wadoma Hotel. I will be sure to share your feedback with our team, especially the general manager who always enjoys hearing from our guests. Our team here at Wadoma Hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Thank you sincerely.

Dear Aisha,We are sorry to learn about your negative experience, and we want to express our specific concern that we fell short of the standard of service you were expecting based on your review rating.We want to clear the air by denying that the bed in our hotel was bug-infested and that it was dirty. It is very wrong to make remarks like those, which are utterly incorrect. In order to clear the air, you actually did not stay at the accommodation because there was an issue with your reservation (one that ended up as a double booking). The background to the incident is that you had previously stayed with us and were insistent on booking specific rooms. In this case, those accommodations were already reserved, so we kindly offered you an alternative, which you declined. That undoubtedly sparked your resentment and wrath, which led to your outburst. We sincerely apologise for not providing you and your friends with the particular accommodations you requested and promise not to have this repeated..After hearing about your unhappiness with the staff, we'll make every effort to ensure that service standards are raised particularly with specific room request. As a courtesy, anytime you come to Kumasi, we will provide you two days of free accommodation. We sincerely hope you'll give us another chance to welcome you and that your subsequent stay with us will meet all of your needs. Thanks a lot

We are looking forward to seeing you soon and sharing the #wadomafeeling with you.

Thank you and we look forward to hosting you again Best regards

We apologise for your experience however we do appreciate your feedback.

Thank you Jennifer for liking our facility. We look forward for hosting you soon. Warm Wadoma Regards

Dear Rhoja, Thank you for your stay with us. We sorry to hear about the mix up with you shuttle pick up. As we communicated via email or earlier on the day of your arrival, the shuttle team took your arrival time as midnight. That obviously resulted in our inability to pick you from the airport. Sorry for the mix up again. On the distance to the airport, as you would appreciate the current roadworks have been a reason for the undue delays and traffic. Ordinarily, it should take max of 20 to 30 minutes to get to our end without the road works and its associated traffic condition. To this we would want to offer you a free shuttle and free accommodation for 2 on your next visit to Kumasi. Again thank you for your stay with us.

Thank you very much for staying at Wadoma Royale Hotel. We'd love to see you again. Warn Wadoma regards Kwabena Ofori Marketing Manager Wadoma

Most appreciate your great comments. Thank you! Re phone contact, there was a mix up with the set up on expedia. This has been rectified now. The restaurant menu was going through an overhaul as you will appreciate, we had an extensive menu and needed to do a couple of changes to reflect the requirements/needs of our dear guest. So aopologies. Again this has now been rectified. Thank you!

Thank you Jan- we hope you enjoyed your stay with us. We are grateful for your feedback and promise to improve on the areas you particularly did not enjoy.

Thanks for the alert. We will work on it