Economy Studio, 1 Queen Bed, Non Smoking, Microwave | Tempur-Pedic beds, in-room safe, individually decorated
Check availability

Reviews of Theatre Boutique Aparthotel

3.5 out of 5
Theatre Boutique Aparthotel
10 Bogdana Khmelnitskogo, Suite 1, Central Entrance, Code:238#, Kyiv

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 153 reviews" "
Rating 8 - Good. 59 out of 153 reviews" "
Rating 6 - Okay. 23 out of 153 reviews" "
Rating 4 - Poor. 12 out of 153 reviews" "
Rating 2 - Terrible. 10 out of 153 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yaroslav

Business traveler
Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Yaroslav

Stayed 1 night in Sep 2023
Response from Ivan on Sep 29, 2023
Дякуємо Вам, що вибрали Theatre Boutique Apart-Hotel для Вашого перебування у Києві.

10/10 Excellent

Yaroslav

Stayed 2 nights in Mar 2023

10/10 Excellent

Viatcheslav

Stayed 1 night in Apr 2022
Response from Ivan on Apr 12, 2022
дякую

10/10 Excellent

Vladyslav

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Ivan on Jan 26, 2022
Благодарим Вас, что выбрали Theatre Boutique Apart-Hotel для Вашего прибывания в Киеве.Мы очень признательны, что Вы смогли потратить своё время и написать комментарий относительно Вашего проживания в нашем апарт-отеле. Отдельно хотим поблагодарить Вас за подробное описание проблем, с которыми Вы столкнулись. Мы направим все наши усилия на то, чтобы подобные ситуации не происходили.

10/10 Excellent

Aleksandr, hollywood

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2022

8/10 Good

Ingmar

Stayed 2 nights in Oct 2021
Response from Ivan on Oct 30, 2021
дякую

4/10 Poor

Gerhard

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness
It’s not really boutique hotel, more like houtige room in old building. On arrival there was nobody at reception and after calling a while later someone came an rudely showed us to our room. Garbage bags on the floor in front of room door was a put off. Inside room was nice. We had power failure and after calling the reactions was “what do want us to do, it will come one some time today…..” we were due to check out in a few hours and was without light and power. The entrance is right next to migration office and have to jump that que to get to entrance door. Not good enough. Try something else instead, we will choose another place next time.
Stayed 1 night in Sep 2021
Response from Maxim on Oct 19, 2021
Dear ,Gerhard, thank you for taking a moment to detail your recent stay at Theatre  Boutique Apart-Hotel in Kiev. While we were happy to host you , we are disappointed and extend our apologies in the issues you encountered with your room. This does not reflect our service standard of providing the finest personal service and facilities to you: our guest. Yes, we had a temporary lack of electricity in our region in the center of Kyiv and , yes, we indeed out of control when there is a big crash in the city. But again, we appreciate you providing your feedback as this only improves our apart-hotel. We hope to have the opportunity to welcome you back in the future so that we may restore your faith in our apart-hotel.

10/10 Excellent

riccardo

Stayed 3 nights in Sep 2021
Response from Maxim on Oct 19, 2021
Dear Riccardo, thank you for taking a moment to mark your recent stay at Theatre  Boutique Apart-Hotel in Kiev. Have a nice day.

8/10 Good

Modesto

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and bathroom were very spacious and beautiful. Everything was really nice, clean and tidy. Also location was great, not too far from the main places to visit around the center. I would definitely stay there again and highly recommend it.
Stayed 1 night in Jul 2021
Response from Ivan on Jul 30, 2021
Thank you for choosing Theater Boutique Apart-Hotel for your stay in Kiev. We are very grateful that you were able to take the time and write a comment regarding your stay at our apart-hotel

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Worst hotel ever
Worst Hotel i've stayed at in my life, apartment through a dark alleyway and down an unpaved road , up stairs that stank of mold , an elevator that was from the old ages that most of the time didnt work so had to walk up the stairs , the apartment was not as the pictures shown , television didnt work, airconditining leaked , safe had no key , no coffee or tea . The reception is in a separate building that you have to remember a code to enter if i hadnt payed in advance i would have left and gone somewhere else . A hostel would have been better
Stayed 4 nights in Jul 2021
Response from Ivan on Jul 24, 2021
Thank you for choosing Theater Boutique Apart-Hotel for your stay in Kiev. We are very grateful that you were able to take the time and write a comment regarding your stay at our apart-hotel.

8/10 Good

Tarek

Stayed 4 nights in Jun 2021
Response from Maxim on Jul 9, 2021
Thank you for your review Tarek. Have a great day!

10/10 Excellent

Konstantin

Stayed 14 nights in Jun 2021
Response from Ivan on Jun 27, 2021
Благодарим Вас, что выбрали Theatre Boutique Apart-Hotel для Вашего прибывания в Киеве. Мы очень признательны, что Вы смогли потратить своё время и написать комментарий относительно Вашего проживания в нашем апарт-отеле. Отдельно хотим поблагодарить Вас за подробное описание проблем, с которыми Вы столкнулись. Мы направим все наши усилия на то, чтобы подобные ситуации не происходили

8/10 Good

Yaroslav

Stayed 2 nights in Jun 2021
Response from Ivan on Jun 21, 2021
Благодарим Вас, что выбрали Theatre Boutique Apart-Hotel для Вашего прибывания в Киеве.Мы очень признательны, что Вы смогли потратить своё время и написать комментарий относительно Вашего проживания в нашем апарт-отеле. Отдельно хотим поблагодарить Вас за подробное описание проблем, с которыми Вы столкнулись. Мы направим все наши усилия на то, чтобы подобные ситуации не происходили.

2/10 Terrible

Collin

Stayed 2 nights in May 2021
Response from Ivan on Jun 26, 2021
Thank you for choosing Theater Boutique Apart-Hotel for your stay in Kiev. We are very grateful that you were able to take the time and write a comment regarding your stay at our apart-hotel.

8/10 Good

Geoffrey

Liked: Cleanliness
Stayed 1 night in Mar 2021
Response from Maxim on Mar 13, 2021
Thank ou for your staying and your review. Have a nice day.

10/10 Excellent

Emmanuel

Business traveler
Liked: Cleanliness, room comfort
An amazing hotel
Very nice hotel to stay at in the center of the city.
Stayed 1 night in Feb 2021
Response from Maxim on Feb 27, 2021
Thank you for your staying and for your review! Have nice travellings!

10/10 Excellent

Emmanuel

Liked: Cleanliness, room comfort
Amazing!!!
The best hotel that I have stayed at in Kiev. I will stay there again.
Stayed 1 night in Nov 2020
Response from Maxim on Nov 30, 2020
Thank you for your kind words. Have a great day!

10/10 Excellent

thorstein

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020
Response from Maxim on Sep 18, 2020
Thank you sir. have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from Maxim on Aug 13, 2020
Thank you and have a great day

10/10 Excellent

Valentyna

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Ivan on Aug 3, 2020
Благодарим Вас, что выбрали Theatre Boutique Apart-Hotel для Вашего прибывания в Киеве.Мы очень признательны, что Вы смогли потратить своё время и написать комментарий относительно Вашего проживания в нашем апарт-отеле. Отдельно хотим поблагодарить Вас за подробное описание проблем, с которыми Вы столкнулись. Мы направим все наши усилия на то, чтобы подобные ситуации не происходили.

10/10 Excellent

thorstein

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Ivan on Aug 3, 2020
Благодарим Вас, что выбрали Theatre Boutique Apart-Hotel для Вашего прибывания в Киеве.Мы очень признательны, что Вы смогли потратить своё время и написать комментарий относительно Вашего проживания в нашем апарт-отеле. Отдельно хотим поблагодарить Вас за подробное описание проблем, с которыми Вы столкнулись. Мы направим все наши усилия на то, чтобы подобные ситуации не происходили.

10/10 Excellent

thorstein

Stayed 1 night in May 2020
Response from Ivan on May 31, 2020
waiting for you next time

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities
No sheets are exchanged in this place, no hot water A shocking place
Stayed 3 nights in Jan 2020
Response from Maxim on Jan 24, 2020
Dear madam/sir, Please note it is a cruel to give false information. Even it is only a review on the website you need to be fair. We do not know what hidden motives you have, but it is offensive to see this. We do have hot water and of course we changed towels daily and the bed sheet are changing every 3 nights.

2/10 Terrible

Ken

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was like a crack house! No, really, like a crack house. It was shocking!
Stayed 2 nights in Jan 2020
Response from Maxim on Jan 13, 2020
Dear Ken, Thank you for taking a moment to detail your recent stay at Theatre  Boutique Apart-Hotel in Kiev. Please note we always try to do our best to make our guests happy and we don't understand what exact can shocked you . We hope to have the opportunity to welcome you back in the future so that we may know what happened.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
No safety measures ,eg,no smoke alarms ,no fire escape ,room was up five floors with only the world's smallest lift ,room did not match website rooms,reception did not speak English but cheap ,great location very close to independence Square ,helpful management eg printed off boarding passes
Stayed 3 nights in Dec 2019
Response from Maxim on Dec 24, 2019
Thank you for your staying and your review. Please note we have English-speaking administrator, which available 24 hours, it means that you have spoken with cleaning staff who successfully are solving a lot of questions even with poor English and they always can accompany you to the administrator . Yes, elevator is pretty small but funny and works prompt. Have a nice evening and always welcome to our apart-hotel.

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location close to metro and walkable to downtown and many cafes and restaurants. The view was terrible, old building across was under construction with broken windows and the courtyard filled with people loitering around. A little strange, but okay experience.
Stayed 3 nights in Nov 2019
Response from Maxim on Nov 19, 2019
Thank you for your review. We will be happy to see you again. By the way, in 2 years you may check how beautiful courtyard it will become when renovation takes over.

8/10 Good

May sheung shirley

Liked: Cleanliness, property conditions & facilities, room comfort
Central location, service needs improvement
The apartment hotel is centrally located. Next to it there are plenty of eateries and sights for u to see. The room is massive. The style is classic. Nothing for me to wow about. Pricing is reasonable. They don't seem to tidy your room or provide bottles of water. Reception is not friendly some with limited English.
Stayed 2 nights in Oct 2019
Response from Maxim on Oct 12, 2019
Thank you for your review. Will try to do our best to make better impression. Sorry for the inconveniences and have a great day!

8/10 Good

Steven

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No one was at reception when I arrived but they turned up a few minutes later.
Stayed 1 night in Sep 2019
Response from Maxim on Sep 6, 2019
Thank you for your feedback, we will be happy to see you again.

8/10 Good

ZIV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Maxim on Aug 5, 2019
Thank you for your review, Ziv. Have a great day.

6/10 Okay

Jukka

Liked: Cleanliness, staff & service
Good for budget travelling
The location was very good and the room tidy. AC worked ok. An ok place if you use it only for resting, taking shower and sleeping. The inner yard outside was quite crappy, didn’t bother us though. Bed structure was a bit broken or loose so one of us had to sleep on a sagging matress. The shower was ok but the jacuzzi smelled terrible (not used or not cleaned inside the pipings).
Stayed 4 nights in Jul 2019
Response from Maxim on Jul 19, 2019
Thank you for your detailed review, we have already fixed all issues you have described. Thank you again for your feedback and have a nice day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Maxim on Jul 12, 2019
Thank you for your mark and have a great day!

8/10 Good

Steven, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience Plus
Whenever my wife and I stay in Kiev, we stay at this hotel. It's location is second to none being 50m from the Metro and a couple of hundred from the centre of Kiev. Make sure and spend the small amount extra and get one of the newer renovated rooms and you will not be disappointed. Rooms are spacious, clean and well appointed. Bed is comfortable and room came with a small kitchenette and eating area. The WiFi is strong and consistent and enabled me to work seamlessly while I was there. Staff are mostly friendly although late at night it is difficult to find someone to speak English on reception which is understandable. There is a washing machine in the bathroom and a bath tub that could accommodate a small village which was quite nice. This being Ukraine, you should not judge this hotel from the building foyer of common areas as it is normal for these areas to be poorly lit and maintained. Also beware the elevator which can almost fit 2 people and their luggage which wants to kill you when you use it by trapping you consistently between its doors regardless as to fast you might think you are!!. On the whole if you are going to stay in Kiev, this hotel will not disappoint as a cost effective alternative to the main brands.
Stayed 3 nights in May 2019
Response from Maxim on Jun 17, 2019
Thank you for your staying sir and for your detailed review. We will be happy to see you again!

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from Maxim on May 26, 2019
Thank you for your review and have a nice day!

8/10 Good

Steven, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
We have stayed here on numerous occasions and are always happy with it. The location is second to none...a simple 3 minute walk and you are right on Kreschatik and in the centre of the action. As in my previous review, do not judge the hotel by the entrance to the building otherwise you may be put off. The rooms are very well appointed with kitchen and a beautifully designed and fitted out bathroom including a jetted tub that could fit a small town in it!! WiFi is strong and allowed me to work without interruption. When you book make sure you pay the little extra and get one of the 3rd floor rooms as these are newly renovated and just gorgeous. Beware of the tiny elevator that will try to kill you at first chance....don't put your luggage in first otherwise the doors will slam shut and you will spend the rest of the day trying to work out where the elevator from hell took them. My wife and I come to Kiev often and we now never stay anywhere else other that Theatre Boutique Hotel. Well done to the staff.
Stayed 3 nights in May 2019
Response from Maxim on May 7, 2019
Thank you for your detailed review sir. We will be happy to serve you again.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Maxim on May 5, 2019
Thank you Tracy. Have a great day.

8/10 Good

Srirengen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Maxim on Mar 21, 2019
Thank you for your review. Have a nice day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Maxim on Dec 20, 2018
Thank you for your staying and for your mark. We appreciate it. Have a nice day.

2/10 Terrible

Ozkan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The bed was broken so I couldn't sleep well and Had a back pain
Stayed 3 nights in Dec 2018
Response from Maxim on Dec 15, 2018
Dear Ozkan, Thank you for taking a moment to detail your recent stay at Theatre Boutique Apart-Hotel in Kiev. We are disappointed and extend our apologies in the issues you encountered with your room. This does not reflect our service standard of providing the finest personal service and facilities to you: our guest. Please note we have communicated this to our leadership team to address this issue immediately. Again, we appreciate you providing your feedback as this only improves our apart-hotel. We hope to have the opportunity to welcome you back in the future so that we may restore your faith in our apart-hotel. Thank you and have a nice day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Maxim on Oct 31, 2018
Thank you for you review sir/madam. Your feedback is extremely important for us. Have a nice day.

10/10 Excellent

Shah, Nikolaev/Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was unbelievable. Clean, large, well equipped, secured, very closed to transportation means, staff are very kind and smileful.
Stayed 1 night in Oct 2018
Response from Maxim on Oct 16, 2018
Thank you for your review Shah. Your review inspires us to do our best . It will be a pleasure to meet you again.

8/10 Good

bruce

Liked: Staff & service
Disliked: Property conditions & facilities
Ok but a lot of little problems
This is a weird place. I wanted to be near the opera house so the location was good but the rooms face an interior courtyard that usually crowded by what looks like extras from a Bergman film. In black and white. But that's not the weird part. What weird is that they have clearly tried to do some nice upgrades to the rooms so, for instance, I had 2 different ones and both had giant jacuzzies. The first one got me excited after 3 weeks of traveling and I spent 30 minutes filling it only to find that the on button wouldn't stay on. So much for that. Get this though. They install jacuzzies but there are no towel racks. And no bottled water. Even the cheapest hotels usually include a bottle of water. You do NO want to drink this water. The second room had a massive jacuzzi with space for 2 people lying side by side. Bit the shower is installed in such a way that you have to stand in the jacuzzi to try to take a shower. I don't think these tubs are designed to take that kinds of concentrated weight because there are multiple cracks in the bottom. But it didn't matter because it turned out that the shower head was broken. This place is fine if you get a good discount but you can find much better places in Kiev for their full price range.
Stayed 1 night in Sep 2018
Response from Maxim on Sep 16, 2018
Dear Bruce,

 Thank you for taking a moment to detail your recent stay at Theatre Boutique Apart-Hotel in Kiev. While we were happy to hear you enjoyed the location and other things, we are disappointed and extend our apologies in the issues you encountered with your room. This does not reflect our service standard of providing the finest personal service and facilities to you: our guest. Please note we have communicated this to our leadership team to address this issue immediately.

Again, we appreciate you providing your feedback as this only improves our apart-hotel. We hope to have the opportunity to welcome you back in the future so that we may restore your faith in our apart-hotel. Thank you and have a nice day.

Warm regards,
Maxim

10/10 Excellent

Yuriy, Laval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartment
Good location and very FRIENDLY personal. Much better that regular hotel for less amount of money. Thank you
Stayed 1 night in Jun 2018
Response from Maxim on Jun 29, 2018
Thank you for your staying and have a nice day, Yuriy!

6/10 Okay

Verified traveler

Liked: Cleanliness
Pros and Cons
Pros: The apartment is spacious and nicely renovated. The location is excellent, right in the center next to a metro station. Cons: This is a a group of apartments on a floor of a large old run down apartment building. You enter through a courtyard of other large old run down apartment buildings. The apartment is a floor up from the courtyard, but because the building is on a hill, the apartment is actually on the ground floor next to parking lot, so there are cars parking right next to the bedroom window. There is also a stairwell adjacent to the bedroom window where people are constantly hanging out, smoking, and talking loudly so it feels like they are in the room with you.
Stayed 3 nights in May 2018
Response from Maxim on Jun 7, 2018
Dear sir/madam,

 Thank you for taking a moment to detail your recent stay at Theatre Boutique Apart-Hotel in Kiev. While we were happy to hear you enjoyed the location, we are disappointed and extend our apologies in the issues you encountered with your room. This does not reflect our service standard of providing the finest personal service and facilities to you: our guest.

Again, we appreciate you providing your feedback as this only improves our apart-hotel. We hope to have the opportunity to welcome you back in the future so that we may restore your faith in our apart-hotel. Thank you and have a nice day.

Warm regards,
Maxim

8/10 Good

JESUS OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Maxim on Jun 4, 2018
Thank you for your staying and for your review, Jesus. Have a nice day!

6/10 Okay

Steven, Australia

Make sure you book the right room
This hotel is all about which room you choose. I had stayed here before some 3 weeks earlier and the room was genuinely amazing which prompted me to book there again. The room I was given this time was clean but very old and tired....it certainly needed renovation. Bathroom was sizable, clean and modern which somewhat made up for the disappointing rest of it. Small kitchenette and laundry facilities are very welcome. Bed was comfortable but all in all I was very disappointed having stayed in so much better at the very same hotel only a few weeks earlier. Staff are courteous and the location is second to none. Close to all amenities and services....Maidan with all it's life is just 5 minutes away. Metro is just outside and there is a local shop right in the complex for convenience. WiFi is strong and rooms come with a safe. If you have stayed in Kiev before then you should expect a dark, dirty and generally non-maintained foyer and lift area which is completely usual so don't be put off....it is not indicative of the room. When you book here make sure and get one of the renovated rooms on the 3rd floor....you will not be disappointed.
Response from Maxim on May 14, 2018
Dear Steven,

 Thank you for taking a moment to detail your recent stay at Theatre Boutique Apart-Hotel in Kiev. While we were happy to hear you enjoyed the location and previous apartment, we are disappointed and extend our apologies in the issues you encountered with your room. Please note indeed you have booked the standard studio this time while previous staying was at the Luxury Studio, so obviously the difference is big in the price and in the interiors. This does not reflect our service standard of providing the finest personal service and facilities to you: our guest. 

Again, we appreciate you providing your feedback as this only improves our apart-hotel. We hope to have the opportunity to welcome you back in the future. Thank you and have a nice day.

Warm regards,
Maxim

10/10 Excellent

Tom, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the middle of Kiev
I don't know why this place has a low rating. I have stayed in many apartments and hotels in Kiev. This was the best. With its courtyard and all, you would think you were in Paris or Brussels or near Nice. You walk out of the arches and you are in the center of Kiev but removed because the courtyard separates you from the street.Its all there. restaurants, museums, and metro. The room was immaculate inside. My only thought was that maybe someone was having a bad day or were just unhappy people when they reviewed the place. It is wonderful.
Stayed 1 night in Apr 2018
Response from Maxim on Apr 28, 2018
Dear Tom,

 Thank you for taking a moment to detail your recent stay at Theatre Boutique Apart-Hotel in Kiev. We were happy to hear you enjoyed the location and apartment's interrior. 

Again, we appreciate you providing your feedback as this only inspire us to provide a good service. We hope to have the opportunity to welcome you back in the future, Tom. Thank you and have a nice day.

 Warm regards,
Maxim.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful apartments in a scary building
The room is very nice, spacious and new. Small reception with staffs speaking limited English. The apartments are in a building complex. From the entrance of the complex it was dark with limited lighting and a homeless slept there. The square in the middle of the building complex was always with some people and some looking dodgy. Very limited or none lighting for the lift lobby. Lift kept closing the door even we pressed the button to open it. My mum was locked in the lift for a few seconds with the light out. So creepy! Light right outside the lift and the apartment(the same light) kept gleaming which made it even more creepy. Location is very central. a metro station is a stone throw away. The main shopping street is a 5-10 mins walk. A few restaurants nearby. Currency exchange shop only 1-2 mins walk away.
Response from Maxim on Apr 9, 2018
Dear sir/madam , 

Thank you for taking a moment to detail your recent stay at Theatre Boutique Apart-Hotel in Kiev. While we were happy to hear you enjoyed the location, we are disappointed and extend our apologies in the issues you encountered with te elevator. This does not reflect our service standard of providing the finest personal service and facilities to you: our guest. Please note we have communicated this to our leadership team to address this issue immediately.

Again, we appreciate you providing your feedback as this only improves our apart-hotel. We hope to have the opportunity to welcome you back in the future. Thank you and have a nice day.

 Warm regards,
Maxim