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Reviews of Rakuro Kyoto

3 out of 5
Rakuro Kyoto
186 Joshinyoko-cho, Nakagyo-ku, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 265 out of 389 reviews" "
Rating 8 - Good. 102 out of 389 reviews" "
Rating 6 - Okay. 15 out of 389 reviews" "
Rating 4 - Poor. 6 out of 389 reviews" "
Rating 2 - Terrible. 1 out of 389 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xingqiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and like the Japanese style bedroom
Stayed 3 nights in May 2024
Response from Tokiko RAKURO KYOTO on May 18, 2024
Thank you very much for staying at RAKURO Kyoto. We are very honored to receive your high evaluation. We are also happy to hear that you liked our location and bathrooms. We hope you will visit us again when you have a chance to come back to Kyoto.

8/10 Good

Carolina

Stayed 3 nights in Apr 2024
Response from Tokiko RAKURO KYOTO on May 7, 2024
Thank you for staying at RAKURO Kyoto. We appreciate your high evaluation. We hope you will visit us again when you come to Kyoto

10/10 Excellent

Toni, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rakuro Hotel has a lovely blend of traditional Japanese ryokan and modern styling. We stayed in a room with tatami and futons which was very comfortable. It was large and perfect for two people with suitcases. The private bathroom was also spacious. It is joined to the room, but you have to remember to keep your key on you as it is outside the main door in a private entryway. This was not an issue, just a readjustment. You do not need to worry about bathroom privacy since there is a bathroom door lock and toilet door lock. The hotel lounge has tea making facilties and botanical water which was a lovely extra. It's a great place to sit and relax in the morning or after sightseeing. The spa like music makes it a very serene atmosphere. There are plently of places for food in the local area. Highlights include a small bakery called Flip Up! which has freshly baked, warm pastries and breads, and a matcha cafe called YUGEN which serves specially prepared matcha drinks with traditional wagashi. The hotel is located in walking distance of a metro line and a city bus making access easy. It is also only a 25 minute walk to Nishiki. The staff were exceptionally helpful and friendly. We really appreciated that they sorted our luggage transfer to our next hotel. There was not any issues with the language difference. The staff spoke a good level of English and used translation apps which made everything a breeze.
Stayed 3 nights in Mar 2024
Response from RAKURO Kyoto Motani on Apr 6, 2024
Thank you very much for staying at RAKURO Kyoto. We are very honored to receive so many compliments.We understand the inconvenience that out-bath room guests may experience, but we are relieved that it did not interfere with your stay.There are so many wonderful stores in Kyoto. Glad you were able to find your favorites. We hope you will visit Kyoto again and visit different stores.Thank you for taking the time to write a review in your precious time.We hope your trip to Kyoto was a wonderful one.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly helpful and attentive. Right around the corner from a subway stop and Imperial Palace. The lounge area was a great place to relax and the laundry was helpful mid trip. Would definitely stay here again.
Stayed 6 nights in Mar 2024
Response from RAKURO Kyoto Oya on Apr 3, 2024
Dear guests,Thank you very much for your stay at RAKURO Kyoto.We appreciate you again for taking the precious time out to give us your impressions of our hotel.We are glad to hear that you had a pleasant stay.We look forward to welcoming you again sincerely.

6/10 Okay

THOMAS

Stayed 2 nights in Mar 2024
Response from RAKURO Kyoto Mitsuki Motani on Apr 6, 2024
Thank you very much for staying at RAKURO Kyoto.We hope your trip to Kyoto was a wonderful memory.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind, very helpful, the food was amazing (highly recommend adding the Japanese breakfast to your booking) and the room was the perfect blend of western and Japanese style (creature comforts considered). This has been the best hotel I’ve stayed at in Japan! I would re-book and recommend over and over again! Bonus, there is a train stop less than 2 minutes (walk) away! This made moving around the city very convenient.
Stayed 1 night in Mar 2024
Response from RAKURO Kyoto Nomura on Mar 10, 2024
Thank you very much for staying at RAKURO Kyoto.We are truly honored to hear your compliments about our staff and breakfast.We are very happy to hear that we are the "best hote" in Kyoto.We will do our best to live up to your kind words and we look forward to serving you again in the future.We hope you will stop by again when you visit Kyoto.We all look forward to seeing you again.Thank you very much for taking time out of your busy schedule to write this review.

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little cramped with the pillar in the middle and little natural light, but otherwise was fine for a short stay.
Stayed 2 nights in Jan 2024
Response from Tokiko RAKURO KYOTO on Mar 1, 2024
Thank you for staying at RAKURO Kyoto.We are relieved to hear that you had a pleasant stay. However, we regret that we could not provide you with a satisfactory layout and size of the room. Please contact the front desk if you would like a larger room without pillars, depending on availability. We appreciate your valuable feedback.

10/10 Excellent

Mavi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Keisuke RAKURO KYOTO on Jan 28, 2024
Thank you very much for staying at RAKURO Kyoto. We are glad to know that you were satisfied with your stay with us. We hope you enjoyed your trip to Kyoto with us as your base. We look forward to having you stay with us again.

8/10 Good

Yi Jian Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a pleasent stay at Rakuro. Service staff was very helpful in helping to call clinics, hospitals and even drug stores when my son was feeling unwell. Thumbs up for that. Location was fantastic too. Buses that goes to the tourist attractions, train station was just 2mins walk away and walking distance to a local supermarket, combinis and eateries.
Stayed 4 nights in Dec 2023
Response from RAKURO京都 野村 on Dec 28, 2023
Thank you very much for your reservation at RAKURO Kyoto.We are so glad that your son is doing well.We hope that your trip to Kyoto will be a good memory for you.We are truly honored to receive your compliments about our staff and location.We hope you will stop by again when you visit Kyoto.Thank you very much for taking time out of your busy schedule to give us your feedback.

10/10 Excellent

Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RAKURO offers a unique reformed traditional Japanese tatami-style rooms by raising the sleeping area higher. The room is spacious and impeccable. Separating the bathroom from the bedroom is also rarely seen. The hotel’s lounge is its highlight that offers herbal tea, sofas and a round-shaped window to see the outside alley. RAKURO’s architectural style embodies the vibes of Kyoto - a perfect blending of the modern minimalism and the traditional Japanese. It’s also conveniently located with the imperial garden across the street and a subway station just by the corner.
Stayed 5 nights in Dec 2023
Response from Tokiko RAKURO KYOTO on Dec 21, 2023
Thank you very much for staying at RAKURO Kyoto.We are very honored to receive your many compliments and high evaluation.Our hotel was originally an office building for a publishing company, which was renovated into a hotel. Therefore, you will enjoy a unique atmosphere that you will not find in any other hotel.The design of the lounge was inspired by the lush greenery of the Kyoto Imperial Palace. We are glad you like the Kyoto-like atmosphere. You can also enjoy the seasonal views of Kyoto from our rooftop terrace, so please visit us again when you come back to Kyoto!

6/10 Okay

Annie

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
The facilities and staff at the hotel were great. However, the in room WiFi signal was weak during our stay and there were sticky brown stains all over the carpet in our room. The property and room were also very hot and stuffy and we could not adjust the thermostat. Had to keep the windows open.
Stayed 2 nights in Dec 2023
Response from Tokiko RAKURO KYOTO on Dec 15, 2023
Thank you very much for staying at RAKURO Kyoto.We are honored by your compliments on our staff and facilities. However, we apologize for the inconvenience caused by the stains on the carpet and the air conditioning settings. We will take your comments seriously and make every effort to improve. We appreciate your valuable feedback.

8/10 Good

Hui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Rakuro Kyoto. It was quiet and peaceful and had a very nice vibe. The rooms were on the smaller side, but had great amenities. The bathroom was clean and modern, but we hadn’t realised that we had booked a room with a private bathroom external to the room itself - that took a bit of getting used to, but was really fine. The hotel has a very beautiful guest lounge and botanical lab which was the highlight of our stay.
Stayed 7 nights in Nov 2023
Response from Tokiko RAKURO KYOTO on Dec 14, 2023
Thank you very much for staying at RAKURO Kyoto.We are relieved to hear that you had a relaxing stay in our guest rooms and shared lounge. We apologize for any inconvenience caused by the room with an outdoor bathroom. We do have some rooms with indoor bathrooms, depending on room availability. Please use that room next time you have a chance to stay with us.We look forward to seeing you again someday in Kyoto.

10/10 Excellent

Alfy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the rooms were bigger in Japanese standards. It's conveniently located near train and bus stop. It is 3 min walk to the nearest train station and within walking distance to Imperial palace garden and Nijo Castle.
Stayed 3 nights in Nov 2023
Response from Tokiko RAKURO KYOTO on Nov 29, 2023
Thank you for staying at RAKURO Kyoto. We are glad that you liked the staff's customer service and the room. In addition to the Kyoto Imperial Palace and Nijo Castle, there are many wonderful shops and hidden tourist spots nearby. If you come to Kyoto again, please stay at our hotel. We look forward to seeing you again someday.

10/10 Excellent

Pablo Emiliano De la

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible design with an unbeatable location
Stayed 4 nights in Nov 2023
Response from Tokiko RAKURO KYOTO on Nov 21, 2023
Thank you for staying at RAKURO Kyoto.We are very happy to hear that you liked our location and design. We will continue to strive to create a comfortable space for your satisfaction. We appreciate your valuable feedback.

4/10 Poor

Angela

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The lobby, cafe, and guest lounge are all very aesthetically pleasing. However, the rooms are definitely more function over form. Beware of the rooms and the sizing to make sure you know what you are in for - the standard rooms are incredibly tiny and you can’t reasonably access your check-in sized suitcase without causing a trip hazard. Though the train station is conveniently steps away, there’s not much within walking distance that is on a typical top rated list or popular with tourists. The biggest turn offs were the cleanliness and comfort. Expect very firm beds, low quality beaded pillows, and stain riddled carpeting and upholstery.
Stayed 3 nights in Nov 2023
Response from Tokiko RAKURO KYOTO on Nov 20, 2023
Thank you for staying at RAKURO Kyoto.We are glad to hear that you liked our lobby, lounge and cafe. However, we regret that the size, cleanliness, and comfort of your room did not satisfy you. As for the stains on the carpet you noted, we plan to replace them in due course. We will discuss the bedding and work to improve it to everyone's satisfaction. We apologize for any discomfort this may have caused you.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "Botanical Lab" guest lounge was a beautiful, comfortable, and peaceful place to hang out with a book, laptop, or drink from the onsite fawn. cafe.
Stayed 4 nights in Oct 2023
Response from RAKURO Kyoto, Motani on Nov 4, 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments and high score of review.The hotel is located in the heart of Kyoto City, yet offers a great sense of nature. We hope you have been able to feel a little of that atmosphere at the Botanical Lab.

10/10 Excellent

Hikaru

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing service from the staff. The place is beautiful and stylish, I enjoyed the environmental friendly options and their thoughtfulness! I forgot something at hotel after checking out and asked them if they could ship it to my hotel in Tokyo. They kindly helped me and I was able to get the item in one day!! Such amazing service , again!
Stayed 4 nights in Oct 2023
Response from Tokiko RAKURO KYOTO on Nov 3, 2023
Thank you very much for your reservation at RAKURO Kyoto.We are relieved to hear that your lost and found items have arrived safely. We are honored to receive your compliments and high evaluation of our customer service and facilities. We will continue to make efforts to improve our services. We hope you will visit us again when you come to Kyoto.

10/10 Excellent

Faith

Stayed 8 nights in Oct 2023
Response from Tokiko RAKURO KYOTO on Nov 21, 2023
Thank you for staying at RAKURO Kyoto.We are very honored to receive your high evaluation. We hope you will visit us again when you come to Kyoto. We look forward to seeing you again someday.

8/10 Good

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in great location. Hotel a little dingy.. like the rugs need to be deep cleaned as they are quite stained and walls washed… bathroom great. Make sure you get one in your room.. they have private bathroom for you but you must leave your room with your key to use it. Friendly staff. Skip the breakfast and head to School bus bakery and cafe down the street.
Stayed 3 nights in Oct 2023
Response from RAKURO Kyoto Mitsuki Motani on Oct 27, 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments about our location and high score of review. Large bathrooms are one of the features of our hotel. We hope you are able to relax after your trip. However, we apologize for any discomfort caused by stains in your room. Carpet stains are one of the major problems we have, and although we clean the carpets daily, we cannot completely remove the stains. We are planning a total carpet replacement in the future. Thank you for your valuable review. We will share it among our staff for improvement.

8/10 Good

JUAN, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay at Rakuro Kyoto. The hotel has a nice design. But the location isn’t as close to the most exciting sights in the city. Luckily subway and bus stops are within walking distance. Breakfast was good but they only have the same 2 options and we stayed for 4 days so had to repeat quite a bit. Coffee surprisingly not included and they can’t charge to the room so you have to pay immediately every time. Wifi goes from OK to average. Staff was nice and willing to help.
Stayed 4 nights in Oct 2023
Response from RAKURO Kyoto, Mitsuki Motani on Oct 11, 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments about our staff. We apologize for the inconvenience regarding the lack of breakfast options. We have received similar comments several times from our international guests, many of whom stay with us for long periods of time. We will share your comments with our restaurant staff and discuss the possibility of increasing the variety.Regarding Wi-Fi, we will check the machines. Thank you very much for your valuable feedback.

10/10 Excellent

Yukeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from RAKURO Kyoto, Motani on Oct 3, 2023
Thank you very much for staying at RAKURO Kyoto.We are honored to receive the highest score.We hope your trip to Kyoto was a wonderful memory.

10/10 Excellent

Sasha

The lounge and cafe on the ground floor are impeccably designed. So cool and still comfy
Stayed 2 nights in Sep 2023
Response from Tokiko RAKURO KYOTO on Sep 13, 2023
Thank you very much for staying at RAKURO Kyoto. We are very honored to receive your compliments on our lounge and cafe. We will continue to strive to create a space where our guests can relax. We hope you will visit us again when you come back to Kyoto.

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully designed hotel - the attention to detail in the interiors is lovely and the nightwear they provide great - I wish we could have bought some to take home! The room we had was very spacious and had a comfortable seating area which was appreciated after long days out. The coffee and breakfast were delicious though perhaps a little more variety would have been nice. The Japanese breakfast was stand out.
Stayed 6 nights in Sep 2023
Response from RAKURO Kyoto, Motani on Sep 10, 2023
Thank you very much for staying at RAKURO KYOTO.We are truly honored to receive your compliments.We are glad you were able to relax in your room. We hope you are still enjoying your sightseeing in Japan after checking out. We are relieved that your departure was not affected by the typhoon.We apologize for the inconvenience regarding the small variety of breakfast items. We will work with the restaurant to improve it so that our long-staying guests can enjoy breakfast more.If you ever visit Kyoto again, please stop by.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and great rooftop views.
Stayed 2 nights in Sep 2023
Response from RAKURO Kyoto, Motani on Sep 10, 2023
Thank you very much for staying at RAKURO Kyoto.We are truly honored to receive the highest score of the review.From our rooftop you can see Kyoto Gosho and the mountains of Kyoto. On a fine day, you can enjoy your meal like a picnic.If you have a chance to come to Kyoto again, please stop by.

10/10 Excellent

Benoit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, modern design, quiet place. Loved it!
Stayed 6 nights in Aug 2023
Response from Motani RAKURO KYOTO on Sep 10, 2023
Thank you very much for staying at RAKURO Kyoto.We are truly honored to receive the highest score of the review.The area where the hotel is located is an area where you can relax and enjoy the natural beauty of Kyoto Gosho.If you have a chance to come to Kyoto again, please stop by.

6/10 Okay

Ozgur

Average
Stayed 2 nights in Jul 2023
Response from RAKURO Kyoto, Motani on Jul 28, 2023
Thank you very much for staying at RAKURO Kyoto. Thank you for taking the time to write a review. We hope you enjoyed your trip to Kyoto. We will continue to make improvements to make your stay even more enjoyable.

10/10 Excellent

seongjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Kyoto
Reception helped me a lot to organize my stay- I really appreciate it. I accidently booked a wrong date and panicked, she was an angel . I can’t remember her name, but she worked during the day on Wed(19th July). If someone sees this please send her my sincere appreciation
Stayed 2 nights in Jul 2023
Response from RAKURO Kyoto, Motani on Jul 23, 2023
Thank you very much for staying at RAKURO Kyoto. We're glad we were able to help you with your trip too, and that one mistake didn't make your memories of Kyoto any worse. I will let the staff member in charge know. Your words are our encouragement. Thank you for taking the time to write a review with your valuable time. Please stop by again when you come to Kyoto.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Immaculate! This property was pristine and fashionably furnished. The downstairs cafe (good lattes) and guest lounge were welcome spaces to sit outside of the room. The staff were professional, friendly, helpful and courteous. The laundry facilities were useful. This hotel was better than our expectations. The room could have been improved by having better wardrobe space and extra hooks. A wonderful experience and I highly recommend this hotel.
Stayed 6 nights in Jun 2023
Response from RAKURO Kyoto Motani on Jul 3, 2023
Thank you very much for staying at RAKURO Kyoto. We hope your trip to Kyoto was a wonderful memory. We truly honored to receive your compliments. It is an encouragement to our staff. We apologize for any inconvenience caused regarding the room. We will take your comments into consideration and make improvements to make you feel more at home. If you ever visit Kyoto again, please stop by. Thank you for your highly positive review.

10/10 Excellent

Joel, lake elsinore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente Hotel, great location. 3min walk to Local Subway .
Stayed 12 nights in Jun 2023
Response from RAKURO Kyoto, Motani on Jun 26, 2023
Thank you very much for staying at RAKURO Kyoto. We truly honored to receive your compliments. Please stop by If you come to Kyoto again.

10/10 Excellent

KIT YEE, BAY HARBOR ISLANDS

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located near train station and bus stops. Easy access to tourist attractions. Many convenience stores around the area. The hotel is very comfortable and the staffs are super friendly. I wish though that the hotel would provide coffee, not just tea. Overall, we are super happy with the hotel.
Stayed 6 nights in Jun 2023
Response from RAKURO Kyoto, Motani on Jun 22, 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments about our hotel. We hope your trip to Kyoto was a wonderful memory. However, we apologize for the inconvenience of not having coffee available. We hope you enjoyed our cafe and traditional Japanese tea. Thank you again for your review.

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023
Response from Tokiko RAKURO KYOTO on Jun 21, 2023
Thank you very much for staying at RAKURO Kyoto. We are honored to receive your high evaluation.We hope your trip to Kyoto was a good one. We welcome you to stay with us again when you come back to Kyoto.

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, centrally located property next to the emperors palace in Kyoto. Decent dining options. Hotel staff was very friendly and accommodating. The modern Japanese room was comfortable and clean.
Stayed 4 nights in Jun 2023
Response from Tokiko RAKURO KYOTO on Jun 16, 2023
Thank you very much for staying at RAKURO Kyoto.We are happy to hear that your stay with us was satisfactory. We appreciate your high evaluation of our location, customer service and facilities. The area where our hotel is located offers a variety of landscapes in each of the four seasons. We look forward to welcoming you again in a different season. We sincerely hope to see you again.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from nomura RAKURO KYOTO on Jun 9, 2023
Thank you very much for staying at RAKURO Kyoto.We hope your trip to Kyoto was a wonderful memory for you.We are honored to have received such a high evaluation from you, and we will continue to work as one to improve our services.Thank you very much for taking time out of your busy schedule to write this review.Please stop by again when you visit Kyoto.From Nomura, RAKURO Kyoto

8/10 Good

Gilly

Stayed 3 nights in May 2023
Response from Tokiko RAKURO KYOTO on Jun 21, 2023
Thank you for staying at RAKURO Kyoto. How was your trip in Kyoto? We hope you had a pleasant stay at our hotel. If you come back to Kyoto again, please do not hesitate to stay with us. We appreciate your valuable feedback.

8/10 Good

Anais

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel cozy et personnel courtois. Les draps du lit ne reste pas en place quand vous dormez.
Stayed 3 nights in Apr 2023
Response from Tokiko RAKURO KYOTO on Apr 23, 2023
Merci d'avoir séjourné au RAKURO Kyoto. Nous sommes soulagés d'apprendre que vous avez passé un agréable séjour dans notre hôtel. Nous allons discuter avec le personnel d'entretien de la literie et essayer de l'améliorer pour que vous puissiez dormir plus confortablement. Merci pour votre précieux commentaire. Nous serions ravis de vous accueillir à nouveau dans notre hôtel.

10/10 Excellent

Adam, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 3 nights in Apr 2023
Response from RAKURO Kyoto MOMOKO on Apr 15, 2023
Thank you very much for choosing our hotel from among many hotels. Thank you again for taking time out of your busy schedule to write a review of our hotel.We will do our best to live up to your kind words.Please come and visit us again if you have a chance.

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and hotel. 10/10 Stars. Just amazing.
Stayed 3 nights in Apr 2023
Response from From Nomura, RAKURO Kyoto on Apr 13, 2023
Thank you very much for staying at RAKURO Kyoto.We hope your trip to Kyoto was memorable.We are very honored to receive your very positive feedback and we will continue to do our best to live up to your expectations.We hope you will stop by our hotel again when you visit Kyoto.Please come and enjoy a meal at our newly opened restaurant on April 22.Please take care of yourself.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears to be common practice in Japan to charge hourly for late checkout. I was disappointed that after a 4-night stay, they couldn’t/ wouldn’t allow me an extra 2 hours. My room was spacious but there were a few stains on the carpet. Unusual layout with the separate bathroom that cannot be locked except from the inside, so I didn’t leave any valuables in the bathroom. Lastly, expect to pay for some things w/ cash and others with a card. I couldn’t charge breakfast or coffee to my room.
Stayed 4 nights in Apr 2023
Response from RAKURO Kyoto Nomura on Apr 11, 2023
Thank you very much for staying at RAKURO Kyoto.Please note that there is a fee for extending check-out time.We apologize for any inconvenience caused by the cleaning. We will share this information with our cleaning staff and ensure that this does not happen again in the future. We apologize for the inconvenience caused by the bathroom and toilet in your room. We apologize for the inconvenience caused by the bathroom in your room, and we will take your comments into consideration.Regarding payment, we accept cash and credit cards at the hotel, but only credit cards are accepted at the restaurant.Thank you very much for taking time out of your busy schedule to write this review.

10/10 Excellent

Nyree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, large well appointed room. So friendly. We loved it.
Stayed 3 nights in Apr 2023
Response from RAKURO Kyoto Nomura on Apr 10, 2023
Thank you very much for staying at RAKURO Kyoto.We hope your trip to Kyoto was a wonderful memory for you.We are very glad you liked RAKURO Kyoto.Thank you very much for taking time out of your busy schedule to write this review.We hope you will visit our hotel again when you come to Kyoto.

8/10 Good

Britt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cozy room. Our bathroom was separate from our room, but nice size with a nice shower.
Stayed 5 nights in Apr 2023
Response from RAKURO Kyoto Nomura on Apr 10, 2023
Thank you very much for staying at RAKURO Kyoto.Thank you very much for your compliments about our rooms and bathrooms.We hope your trip to Kyoto was a wonderful memory for you. We hope you will stay with us again when you visit Kyoto again.Thank you very much for taking time out of your busy schedule to write this review.We hope you will visit our hotel again when you come to Kyoto.

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful hotel. The bath in the room was exceptional. We also loved the shared space.
Stayed 7 nights in Feb 2023
Response from Tokiko from RAKURO Kyoto on Feb 14, 2023
Thank you for staying at RAKURO Kyoto. We appreciate your high evaluation.We are pleased to hear that you were pleased with our shared space and the bath in room. The shared space and restaurant will be renovated in April, so please come back again. We look forward to seeing you again someday.

10/10 Excellent

Fernando

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from RAKURO Kyoto by THE SHARE HOTELS 関 on Feb 2, 2023
Thank you very much for your congratulatory gift to RAKURO Kyoto.Thank you also for your high evaluation.We look forward to welcoming you again the next time you visit Kyoto.

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family
What a lovely little hotel. Our family of 4 from Australia loved everything about this place. Great location, really nice groovy vibe, super clean & very comfortable.
Stayed 3 nights in Jan 2023
Response from Tokiko from RAKURO Kyoto on Jan 11, 2023
Thank you for staying at RAKURO Kyoto. We are glad to hear that you had a comfortable stay at our hotel. We appreciate your many compliments.How was your trip? We hope you had a good time in Kyoto. We look forward to seeing you again someday.

8/10 Good

Nagi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, you can find the enough space for large suitcases even if you stay at simple twin room, which is sometimes hard to find in Japanese hotels.
Stayed 1 night in Nov 2021
Response from RAKURO Kyoto by the share hotels Odajima on Nov 24, 2021
Thank you for staying with us and give us a review. We are so glad that you enjoyed your stay here. And we'll keep making an effort to improve us. If you have another opportunity to come to Kyoto, we hope that you will choose us again. We look forward to serving you.

6/10 Okay

Shuichiro

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from -THE SHARE HOTELS- RAKURO on Feb 4, 2021
この度はRAKURO京都にご宿泊いただき誠にありがとうございます。また口コミのご投稿ありがとうございます。なにかご滞在時にお気づきの点がございましたら、お気軽におっしゃってください。た機会がございましたら、ぜひともRAKURO京都へお越し頂ければ幸いでございます。

10/10 Excellent

YUMI

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Kyoto!
It was a great experience for us to stay in this hotel. They have a kitchen for guests to be able to cook for themselves. The staffs were very friendly and gave us great service. Thank you so much for a wonderful hospitality. We would like to use it again!
Stayed 2 nights in Nov 2020
Response from RAKURO KYOTO -by THE SHARE HOTELS- on Dec 2, 2020
Thank you for staying with us and taking time to review for us. We are very glad that you enjoyed your stay here and gave us a high score review. We will keep making an effort to imorive our service to make our guest more comfortable. If you have another opportunity to come to Kyoto, we hope you will choose us again. We are looking forward to serving you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from RAKURO on Mar 16, 2020
この度はRAKURO京都へのご宿泊、誠にありがとうございました。ご滞在は存分にお楽しみいただけましたでしょうか。また、京都へお越しの機会がございましたら、ぜひともRAKURO京都へお越し頂ければ幸いでございます。 Thank you for staying with us and taking time to post a review. Did you enjoy your stay here ? If so, we are very glad. If you have another opportunity to come to Kyoto,we hope that you will choose us again. We are looking forward to serving you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from -THE SHARE HOTELS- RAKURO KYOTO, Sastuki on Feb 19, 2020
Thank you for staying with us and full score review! It seemed you had stayed on our hotel comfortably, it is our pleasure! When you have an opportunity to come to Kyoto, please choose us again! We are looking forward to seeing you next time! Thank you so much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome hotel
Very good location! Helpful and polite staff, clean and comfortable environment. Would like to come back again!
Stayed 2 nights in Feb 2020
Response from RAKURO KYOTO-THE SHARE HOTELS-Riyu.O on Feb 12, 2020
Thank you for staying with us and taking time to post a review.We are glad that you enjoy your stay here and gave us full score review. If you have another opportunity to come to Kyoto,we hope that you will choose us again. We are looking forward to serving you. RAKURO KYOTO-THE SHARE HOTELS-Riyu.O

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Kyoto
What a wonderful place to stay. Elegant, functional and well positioned. Can’t recommend highly enough.
Stayed 3 nights in Jan 2020
Response from RAKURO, Mami on Jan 22, 2020
We appreciate your stay and lovely review! We are glad that you had stayed comfortably in our hotel! When you come to Kyoto, please choose us again! We are looking forward to seeing you. Thank you so much!