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Reviews of Eurostars Los Agustinos

4 out of 5
Eurostars Los Agustinos
San Agustín, 2., Haro, La Rioja

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 273 reviews" "
Rating 8 - Good. 101 out of 273 reviews" "
Rating 6 - Okay. 27 out of 273 reviews" "
Rating 4 - Poor. 7 out of 273 reviews" "
Rating 2 - Terrible. 6 out of 273 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

lucia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pensaba que iba a estar mucho mejor el hotel. Esta mal cuidado y necesita una reforma urgentemente. En nuestra habitación faltaban hasta trozos de moqueta. Pero las habitaciones nos amplias y el personal amable.
Stayed 2 nights in May 2024

10/10 Excellent

Tom, WEST PALM BEACH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old monastery converted to hotel. Classic property and large rooms.
Stayed 2 nights in Mar 2024

6/10 Okay

Manuel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was the best. It is an older hotel that needs a lot of improvements.

8/10 Good

Tanya

Stayed 2 nights in Dec 2023

10/10 Excellent

Grisell

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Las habitaciones, limpieza y personal en general espectacular. Falta el parqueo. Hotel muy lindo
Stayed 1 night in Nov 2023

6/10 Okay

Olga

Liked: Cleanliness, staff & service
Overall this was a beautiful property but needs work on the humid and musty smell in the rooms as well as the air conditioners in the rooms. I guess since it was cold only hot air was blowing. Left windows open in the evenings which also helped with the stench. The staff was very nice. Fernando, the bartender, was outstanding as was the lady keeping up with breakfast.
Stayed 2 nights in Nov 2023

6/10 Okay

Henry

Stayed 1 night in Oct 2023

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place. The staff was unbelievably helpful. Very convenient to everything.
Stayed 3 nights in Oct 2023

10/10 Excellent

diane, San diego

Traveled with partner
Liked: Cleanliness, amenities
Beautiful and great location. Our first night at the hotel, we dined at the hotel restaurant… Magnificent! The food service decor was impeccable. They also offered a nice selection of wines from the local region.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jorge, Salitral de Santa Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, good location, friendly staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Eduardo on Aug 7, 2023
Buenos días,¡ Muchas gracias por su valoración !Un saludo,Eduardo Martínez MateoRecepción / Reservas

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Diego on Jul 5, 2023
Thank you very much for your evaluation

10/10 Excellent

Anabel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very convenient location
Stayed 4 nights in May 2023
Response from Diego on Jul 5, 2023
Thank you very much

10/10 Excellent

jenny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very friendly accommodating staff, very nice lounge and bar service. Lovely breakfast
Stayed 3 nights in Apr 2023

4/10 Poor

Alex

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Apr 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With the exception of the initial bump when the room I had been assigned smelled like cigarette smoke (someone had been smoking there) and I was transferred to a smaller, but clean air room, I had a GREAT stay, as always!
Stayed 2 nights in Sep 2022

10/10 Excellent

Kathleen, santa fe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place … nice helpful staff … rooms a little sparse but that’s ok .. clean . Building itself is a historical monument really interesting! Resturant was great … dinner & breakfast enjoyable ! Great service, good food !!
Stayed 1 night in Sep 2022

2/10 Terrible

Benjamin

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely disappointing
The room was extremely dated and tired. We found crisps on the bathroom floor and mould in the bath. The room/bathroom absolutely stunk of sewage. The air conditioning was somewhat temperamental. Mini bar was leaking too. We sacrificed a night to stay somewhere, I think that says it all… On a positive note, the food at the restaurant was delicious.
Stayed 2 nights in Aug 2022

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
amazing stay. the hotel is beautiful. excellent location. its a gorgeous cattle. breakfast really good. the rooms spacious. Best hotel
Stayed 1 night in Aug 2022
Response from Eduardo Martínez on Aug 23, 2022
Good morning,Thnaks for your comments !!Yours faithfully,Eduardo Martínez MateoReception / Booking

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very comfortable for 5-days in our spacious room. It is a beautiful, historic place in a great location.
Stayed 5 nights in Jul 2022
Response from Eduardo Martínez on Aug 23, 2022
Good morning, Many thanks for your comments !!Best regards,Eduardo Martínez MateoRecepción / Reservas

10/10 Excellent

ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel
Stayed 2 nights in Jun 2022

10/10 Excellent

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully converted convent in the old part of Haro just a block from the main square where there are many wonderful dining options. We loved our large room and the comfortable bed. We highly recommend Los Agustinos!
Stayed 2 nights in May 2022
Response from Eduardo Martínez on May 17, 2022
Good morning, Many thanks !! We expect to see you in a future !! Yours faithfully, Eduardo Martínez Mateo Reception / Booking Department

10/10 Excellent

Jane

Stayed 1 night in Mar 2022

8/10 Good

Anita

Stayed 1 night in Jan 2022

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel for wine tour
It is an amazing Staff and Hotel. Food is excellent
Stayed 1 night in Dec 2021

6/10 Okay

Manuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As I made the reservation the hotel said I'll have a big bed as it was the last night of our honey moon. We got to the room and it was two separate small beds, we ask if they could give us the room we payed for and they said they had ran out. We picked our things up and were going to go to a hotel that could accommodate us on our honey moon, only then did the hotel "magically" have a room with a big bed available.
Stayed 1 night in Oct 2021
Response from José Ángel Martínez on Dec 14, 2021
Estimado Manuel, Lamentamos el suceso ocurrido el día de su llegada al hotel y espero que su estancia fuese agradable a pesar del incidente. Disponemos de muy pocas habitaciones con cama matrimonial y precisamente tuvimos una grave equivocación con la asignación de su habitación. Reciba un cordial saludo.

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from José Ángel on Nov 2, 2021
Estimado Andrés, Agradecemos su visita y valoración positiva. Quedamos a su disposición para nuevas reservas. Reciba un cordial saludo.

10/10 Excellent

Gloria O.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente en todo.
Stayed 2 nights in Oct 2021
Response from José Ángel Martínez on Nov 2, 2021
Estimada Gloria: Agradecemos su visita y valoración positiva. Quedamos a su disposición para nuevas reservas. Reciba un cordial saludo.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
miss it already
Great hotel in the historic district of Haro. Only minor issue was the wifi kept dropping. But the place is gorgeous and historic and full of history.
Stayed 5 nights in Jul 2021

8/10 Good

Kelli

Liked: Cleanliness, staff & service
Historic building in heart of Haro
Fantastic historic building in the heart of Haro. Furnishings a bit dated, but location and charm make up for it.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed here previously but now it’s in badly need of updating rooms- smelt musty and looked tired Restaurant only open weekends-why? It is a 4 star hotel Unfortunately the beautiful courtyard area was off limits presumably because of Covid (this is the main reason to stay here) Good breakfast We will not be returning Overall very disappointed
Stayed 1 night in Jul 2021
Response from José Ángel Martínez on Aug 3, 2021
Estimado Sr./Sra.: Agradecemos la estancia en nuestro hotel y también sus valoraciones, lamentamos de verdad que no se sintiera a gusto. Le informamos que tomamos nota de sus comentarios que nos van a servir para mejorar. Reciba un cordial saludo.

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was happy with hotel. One night stay on my way to ferry in Bilbao.
Stayed 1 night in Jul 2021
Response from Eduardo Martínez on Jul 23, 2021
Good afternoon, Thanks a lot !! Expecting to see you in a future, best regards, Reception / Booking Department

8/10 Good

stephen

Stayed 2 nights in Jul 2021
Response from Casilda Cortés on Jul 23, 2021
Muchas gracias, nos alegramos mucho que haya disfrutado de su estancia en nuestro establecimiento. Saludos,

8/10 Good

Mehul

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at this hotel! Location was great.
Stayed 1 night in Nov 2019
Response from Reception on Dec 6, 2019
Good afternoon, We have very happy if your have enjoyed in our hotel. Until the next time ! Best regards, Eduardo Martínez Mateo Reception / Booking

10/10 Excellent

V, NYC

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms bed is comfortable room are spacious and clean
Stayed 1 night in Nov 2019
Response from Reception on Dec 10, 2019
Thank you very much. Expecting to see you in a future, best regards, Eduardo Martínez Mateo Reception / Bookings

10/10 Excellent

Justin

Stayed 1 night in Oct 2019

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Very poor food in restaurant. Terrible service bordering on rude.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Casilda Cortés on Oct 2, 2019
Gracias por sus comentarios.

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Casilda Cortés on Sep 16, 2019
Muchas gracias por alojarse con nosotros.

10/10 Excellent

Chris, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in Haro, easy to walk to restaurants. Parking with Hotel is expensive, street parking is cheap and close by.
Stayed 1 night in Jul 2019

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
Loved staying here when we visited Haro for the batalla del vino!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff - very helpful, welcoming & friendly. Room was immaculately clean. Great location, and beautiful building. The restaurant is also fantastic - I highly recommend the steak!
Stayed 2 nights in Jun 2019
Response from José Ángel on Jul 1, 2019
Thank you very much for your kindness. It has been a pleasure to have you among us. Regards. José Ángel Martínez

6/10 Okay

Verified traveler

Traveled with family
Rooms are dated and dusty. Many rooms face atrium not enough fresh air.
Stayed 1 night in Jun 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hits the spot every time
The 5th time at this beautiful hotel and everything was just perfect. Beautiful meal here too Well done everyone for keeping up the standard
Stayed 2 nights in Jun 2019
Response from José Ángel on Jul 2, 2019
Estimada Christine: Muchas gracias por sus amables comentarios. Reciba un cordial saludo.

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and tidy. The view from the room was amazing. The breakfast was incredible. I strongly recommend it when staying near Haro
Stayed 1 night in Jun 2019
Response from José Ángel on Jun 11, 2019
Estimado José Luis: Estamos encantados de que haya disfrutado durante su estancia y le agradecemos sus comentarios. Reciba un cordial saludo. José Ángel Martínez

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel!!! Very clean and spacious, friendly staff
Stayed 1 night in May 2019
Response from José Ángel on Jun 11, 2019
Estimado Sr.: Estamos encantados de que haya disfrutado durante su estancia y le agradecemos sus comentarios. Reciba un cordial saludo. José Ángel Martínez

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2019