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Reviews of Cobblestone Hotels & Suites – Ladysmith

2.5 out of 5
Cobblestone Hotels & Suites – Ladysmith
700 West 9th Street, Ladysmith, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 134 reviews" "
Rating 8 - Good. 30 out of 134 reviews" "
Rating 6 - Okay. 12 out of 134 reviews" "
Rating 4 - Poor. 2 out of 134 reviews" "
Rating 2 - Terrible. 4 out of 134 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on May 21, 2024
Thank you for your recent stay we appreciate your business and your review, we look forward to seeing you again.

10/10 Excellent

Renae

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Highly recommend.
Stayed 1 night in May 2024
Response from sarah on May 14, 2024
Thank you for your review we appreciate you staying with us, look forward to seeing you again.

10/10 Excellent

Wendi

Liked: Amenities, property conditions & facilities
Everything was great, but you will hear the room next door flush the toilet.
Stayed 1 night in May 2024
Response from sarah on May 12, 2024
Thank you for your recent stay and review, we appreciate you staying with us.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower of other units made much noise, water through the pipes.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your recent stay we appreciate your business, I will let our maintenance department know of the noise level from the water pipes. We appreciate your review.

2/10 Terrible

Thomas

Stayed 1 night in Apr 2024
Response from sarah on Apr 30, 2024
Thank you for your recent stay, we appreciate your business.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sarah on Mar 6, 2024
Thank you for your recent stay we look forward to seeing you again.

8/10 Good

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, friendly staff. Lost one star because of the hot tub jets not working.
Stayed 15 nights in Feb 2024
Response from sarah on Mar 1, 2024
Thank you for your recent stay, we look forward to seeing you soon, we appreciate your review, we do apologize for the Jets not working, although we are at the mercy of Pool Maintenance people and parts that are on order.Thank you again.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, amenities
Everything was nice except the towels and wash clothes were not very nice.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 20, 2024
Thank you for your recent stay, I am sorry you had issues with the towels, and wash clothes, did you happen to bring it to the front desk attention.Thank you for your recent review.

2/10 Terrible

mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor hotel would not stay there again
Stayed 3 nights in Feb 2024
Response from sarah on Feb 18, 2024
Sorry to hear you had a poor stay, did you mention anything at check in our check out?Thank you for your recent stay.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Sarah on Feb 13, 2024
Thank you for your recent stay we look forward to seeing you again.

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great about this property.
Stayed 2 nights in Feb 2024
Response from Sarah on Feb 13, 2024
Than you for your kind words, we appreciate you staying with us and look forward to seeing you again.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean rooms and staff is very nice.
Stayed 1 night in Jan 2024
Response from sarah on Jan 23, 2024
Thank you for your recent stay, we look forward to seeing you again, we appreciate the kind words.Sarah Turner

6/10 Okay

Steve

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from sarah on Dec 19, 2023
Thank you for your recent stay we look forward seeing you again.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great 👍👍 the pool area was the best. Enjoyed my stay very much and plan on coming back the July.. Thanks to the staff, you were above and beyond.
Stayed 5 nights in Dec 2023
Response from sarah on Dec 13, 2023
Thank you for your recent stay, we look forward to seeing you in July. We appreciate your business.

10/10 Excellent

ravin

Traveled with family and small children
Liked: Cleanliness, staff & service
Good sadly no hot tub or sauna because it was out of order and the pool was luke warm so my kids were getting cold a lot quicker than going to other pools that are at least warm for my kids to stay and play a lot longer. The room was great and Very clean!
Stayed 1 night in Nov 2023
Response from sturner on Nov 7, 2023
Thank you for your recent stay, we are on top of the hot tub and sauna being out of order waiting on shipments of parts. We look forward to seeing you again.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was a little on the skimpy side
Stayed 1 night in Oct 2023
Response from sturner on Nov 7, 2023
Thank you for your recent stay, we are sorry for the breakfast issues. We look forward to seeing you again.

8/10 Good

PATRICK

Stayed 3 nights in Sep 2022

10/10 Excellent

Christine

Stayed 2 nights in Aug 2022

2/10 Terrible

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lock on the bathroom door was broken,the sheets on one of the beds was soiled and the room smelled.Additionally,the food for breakfast was bad and the hot tub in the pool area was disabled.
Stayed 2 nights in Jun 2022
Response from sarah turner on Jun 27, 2022
Thanks for your recent stay, I wish you would of brought this to the front desk attention, I will notify the housekeeping department, with what is going on in the world and shortages we are having a hard time getting supplies and parts. Thanks for your recent stay.

10/10 Excellent

Tammy

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay but disappointed that the hot tub wasn't working. My son had a wonderful time in the pool.
Stayed 1 night in May 2022
Response from sarah turner on Jun 27, 2022
Thanks for your recent stay, it is unfortunate the hot tub is down, due to the shortage going on in the world we are having a hard time finding parts. Thanks for staying with us.

6/10 Okay

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
its very central located and nice people The sauna and hottub were unavailbale AGAIN
Stayed 2 nights in Apr 2022
Response from sarah turner on Jun 27, 2022
Thanks for your recent stay, sorry to hear about the hot tub and the sauna with what is going on in the world we are having a hard time finding supplies to fix the hot tub, and sauna.

10/10 Excellent

Nichole

Stayed 1 night in Apr 2022
Response from sarah on May 4, 2022
Thanks for your recent stay we look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from sarah on Apr 20, 2022
Thank you for your recent stay we look forward to seeing you again.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from sarah on Apr 20, 2022
Thank you for your recent stay we look forward to seeing you again.

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. It smell like bleach not just on the pool area but also along the corridors. Coffee was available and breakfast was decent. The front guy staff at the time was really helpful and on top of things and can anticipate what you need before you even ask for something.
Stayed 1 night in Apr 2022
Response from sarah on Apr 20, 2022
Thank you for your recent stay, I will bring this issue to the maintenance department, we look forward to seeing you again.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The front desk person refused to give me a receipt! I paid at the property I should get a receipt.
Stayed 1 night in Apr 2022
Response from sarah on Apr 8, 2022
Sorry to hear you were upset regarding a no receipt, when you book online thru Expedia they give you one online, contact Expedia for your receipt. Thanks for staying with us we look forward to seeing you again.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The man that checked us in was amazing! He was so quick and very accommodating. He asked my daughter if she wanted a room closer to the pool. Little things like that goes a long qsy! Also my 3 year old said she didn't want the waterfall on but a minute after he left she did want it on. He laughed and instantly came and turned it on for her.
Stayed 2 nights in Mar 2022
Response from sarah on Apr 20, 2022
Thank you for your recent stay, I will let my front desk gentleman know he is doing a great job, we look forward to seeing you again.

10/10 Excellent

Amanda

Stayed 1 night in Mar 2022

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area - Nice clean room! Friendly staff!
Stayed 2 nights in Feb 2022
Response from sarah on Mar 1, 2022
Thank you for your recent stay we look forward to seeing you again.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean but the front deck people could of been nicer and more informative to us about the hotel services
Stayed 1 night in Feb 2022
Response from sarah turner on Feb 17, 2022
Thank you for your recent stay, I will bring this to their attention, when did you check out?

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find. The only stoplight in town. The hotel should have turned on the heater to my room. It took a full day for the room to not be chilly and a comfortable temperature . Breakfast was ok. Was not well stocked both days I was there. No one at or near the front desk when ready to check out. Had to track down person in laundry room to help. The room was clean and up to date. The price was reasonable. I will stay here again next time I’m in ladysmith
Stayed 2 nights in Feb 2022
Response from sarah turner on Feb 8, 2022
Thanks for your recent stay, we will bring it to the housekeeping attention regarding the heat issue as I do know we are leaving them set at 67. We look forward to seeing you again.

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Sarah Turner on Jan 24, 2022
We appreciate your stay, look forward to seeing you again.

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

Alexia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great. Extra towels in the pool area would be nice.
Stayed 1 night in Jan 2022
Response from Cobblestone Hotels & Suites - Ladysmith on Jan 21, 2022
We are glad you enjoyed the pool! Extra pool towels are always available at your request from the front desk, which is located just outside of the pool door. Hope to see you again soon!

10/10 Excellent

Bree

Stayed 1 night in Dec 2021

10/10 Excellent

Bradi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sarah Turner on Jan 4, 2022
Thank you for your recent stay, we look forward to seeing you again.

6/10 Okay

Heidi

Traveled with partner
The bed was rock hard, and i reserved a room with a pull out couch and didn't get one.
Stayed 1 night in Dec 2021
Response from Sarah Turner on Jan 4, 2022
Thanks for your recent stay with us, we will let online bookings know, and our beds are just a year old.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay.
Stayed 1 night in Dec 2021
Response from Sarah Turner on Dec 29, 2021
Thanks for staying with us.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they offered only cold breakfast, but with so few guests on a COVID Sunday night, you can't blame them. On our last stay over Labor Day,there was more of a breakfast spread, but a little more fresh fruit would be nice. It's a good value for the price.
Stayed 1 night in Dec 2021
Response from Sarah Turner on Dec 29, 2021
Thank you for staying with us we appreciate your business. Look forward to you staying with us again.

6/10 Okay

Vicky

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

Mary, Osseo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees that we had contact with were wonderful! No problems with our stay and would definitely choose to stay there again.
Stayed 1 night in Dec 2021
Response from Sarah Turner on Dec 13, 2021
Thank you so much for staying with us we look forward to you staying with us again.

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place to stay. Fun pool. Very nice staff, especially the night receptionist, he was very courteous and helpful.
Stayed 1 night in Dec 2021
Response from Sarah Turner on Dec 13, 2021
Thank you for staying with us we appreciate your business, and I will pass along to my night receptionist, he is doing a great job. Thanks again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Staff was friendly and helpful. Room was clean and shower worked well. I would stay again.
Stayed 1 night in Dec 2021
Response from Sarah Turner on Dec 6, 2021
Thank you for your recent stay we look forward to you staying with us again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deer season
Stayed for second week of deer season. Breakfast was perfect for grab and go with muffins and coffee. They had cereal, eggs, sausage, and juice for people who would be eating there. The pool was always busy. Overall a great experience and will probably stay here again.
Stayed 3 nights in Nov 2021
Response from Sarah Turner on Dec 1, 2021
Thank you for your recent stay we look forward to seeing you soon.

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly!!
Stayed 4 nights in Nov 2021
Response from Sarah Turner on Nov 29, 2021
Thank you for staying with us we appreciate your business, look forward to your next stay.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room; comfortable bed; friendly helpfull staff. Very good coffee and hot breakfast. Reasonable rates.
Stayed 3 nights in Nov 2021
Response from Sarah Turner on Nov 29, 2021
Thank you for staying with us we appreciate your business and look forward to you staying with us again.

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were quiet and clean. My only negative comment is about the breakfast. There was very little choice and when my husband went down about 10 minutes before it ended, there was nothing left.
Stayed 1 night in Nov 2021
Response from Sarah Turner on Nov 15, 2021
Thank you for staying with us we appreciate your staying with us, I will bring this to the breakfast attendant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Wonderful staff and the hotel was clean. The decor needs to be brought up to current trends, the air exchange in pool was broken and the mattress gave me pressure point pains.
Stayed 1 night in Nov 2021
Response from Sarah Turner on Nov 9, 2021
Thank you for your recent stay, I will bring direct this to the maintenance department.

6/10 Okay

Wayne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hot tub disappointment
The employees were all amazing, but I was not impressed by the hot tub. It was barely warm and the jets were terrible. The bathtub in our room (104) didn’t seal to hold water for a bath.
Stayed 1 night in Oct 2021
Response from Sarah Turner on Nov 3, 2021
Thank you for your recent stay we appreciate your business.

6/10 Okay

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and staff were great. I had a billing issue and the owner was very cooperative and easy to work with to get it resolved. The continental breakfast is in 2 areas. Everyone walking back and forth getting butter over here, forks in other area. Could be more organized. Food got cold while everyone is looking for what they need. Suggestion would be to double up in both areas with your basics.
Stayed 2 nights in Oct 2021
Response from Sarah Turner on Nov 3, 2021
Thank you for your comments we will bring that up to the breakfast area, thank you for your recent stay we look forward to seeing you again.