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Reviews of Hotel Villa Santa Catarina

3 out of 5
Hotel Villa Santa Catarina
Santa Catarina Palopo Atitlan, Santa Catarina Palopo, Solola

Reviews

9.0

Wonderful

Rating 10 - Excellent. 114 out of 192 reviews" "
Rating 8 - Good. 53 out of 192 reviews" "
Rating 6 - Okay. 16 out of 192 reviews" "
Rating 4 - Poor. 8 out of 192 reviews" "
Rating 2 - Terrible. 1 out of 192 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Meghan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous it was quiet during the week and great to have a pool. It can be loud during the weekend but just bring earplugs and the shower pressure isn't the best. Overall, I enjoy the place thanks!
Stayed 2 nights in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Villa Santa Catarina on Apr 14, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

Tareq, Union

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Hotel Villa Santa Catarina on Apr 14, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

8/10 Good

Byron

Stayed 2 nights in Apr 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my favorite place to stay,
Stayed 1 night in Apr 2024
Response from Hotel Villa Santa Catarina on Apr 14, 2024
Muchas gracias por su calificación y comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

Flor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Hotel Villa Santa Catarina on Apr 14, 2024
Muchas gracias por su calificación y comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

Daniela Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so fun pleasant and comfy the people work there are so kinda, clean it’s so good as well, the food everything definitely make my experience awsome
Stayed 2 nights in Mar 2024
Response from Hotel Villa Santa Catarina on Apr 1, 2024
Muchas gracias por sus comentarios. Nos alegra que haya tenido una experiencia agradable con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

Heriberto

Stayed 1 night in Mar 2024

8/10 Good

Aurvil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was more than amazing !! It was definitely beyond my expectations. The chef A everything I ate was absolutely Amazing. The location was perfect !!!!!!!! Staff was always cleaning and at night they empty the hot spring and gives it a good cleaning in the morning before guest goes in . I will definitely return !
Stayed 2 nights in Mar 2024
Response from Hotel Villa Santa Catarina on Apr 14, 2024
Muchas gracias por su calificación y comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

Holly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Santa Catarina is a lovely garden property tucked into the middle of a lively town. Wonderful place to relax, with the superb view Atitlán from your own balcony! The dining room is well run, with good food, and a personable staff. Enjoyed my stay, will return.
Stayed 1 night in Mar 2024
Response from Hotel Villa Santa Catarina on Apr 1, 2024
Muchas gracias por sus comentarios. Nos alegra que haya tenido una experiencia agradable con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024
Response from Hotel Villa Santa Catarina on Apr 1, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una experiencia agradable con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is absolutely beautiful! There is a beautiful pool, a thermal springs hot pool, a game room with pool and ping pong, and gorgeous grounds. The rooms are comfortable and very nice. The dining is nice, but the food is ok. Having said that, the dining in the area, including Panajachel, is only average. Very safe place. It is right by the lake.
Stayed 1 night in Feb 2024
Response from Hotel Villa Santa Catarina on Apr 1, 2024
Muchas gracias por sus comentario. Nos alegra que haya tenido una experiencia agradable con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

NERY, Los Ángeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Congratulations everything was perfect for the occasion, we will be back
Stayed 2 nights in Feb 2024
Response from Hotel Villa Santa Catarina on Feb 19, 2024
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

8/10 Good

Esther E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Villa Santa Catarina on Feb 19, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Villa Santa Catarina on Feb 19, 2024
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in Jan 2024
Response from v on Jan 28, 2024
Gracias por su comentario, es muy importante para nosotros.Esperamos vuelva pronto.

10/10 Excellent

jennifer Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The volcano views are beautiful
Stayed 2 nights in Jan 2024
Response from v on Jan 28, 2024
Gracias por su comentario.Esperamos vuelva pronto.

10/10 Excellent

Julio, San Francisco

Liked: Amenities
Beautiful place. Rooms a bit small.
Stayed 2 nights in Jan 2024
Response from v on Jan 28, 2024
Gracias por su comentario, es muy importante para nosotros.Esperamos vuelva pronto.

8/10 Good

Patricia

Traveled with group
Liked: Staff & service
Response from Hotel Villa Santa Catarina on Feb 19, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

Claudia

Stayed 1 night in Jan 2024
Response from Hotel Villa Santa Catarina on Feb 19, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

Vilma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Villa Santa Catarina on Jan 19, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Hotel Villa Santa Catarina on Jan 19, 2024
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

Rashid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a beautiful area and close to the dock where we were able to get many private boat rides from El Capitan. They also have a great family owned restaurant nearby their and are very hospitable. I was able to play soccer with the locals as their is a street pitch nearby and thoroughly enjoyed my time.
Response from Hotel Villa Santa Catarina on Feb 19, 2024
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Villa Santa Catarina on Dec 17, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hidden gem in Atitlan. The property is beautiful, it has 2 pools and one is thermal. Suites have beautiful balconies. Only downside is the restaurant, portions are very small and they use weird combinations like putting green onions on breakfast eggs, basically you go around the whole day smelling like onions.
Stayed 1 night in Nov 2023
Response from Hotel Villa Santa Catarina on Nov 17, 2023
Thank you very much for your feedback. We are happy you had a pleasant experience with us. Hope to see you back in the near future!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is beautiful, it’s a quiet little town and staff were very helpful and nice.
Stayed 1 night in Nov 2023
Response from Hotel Villa Santa Catarina on Nov 17, 2023
Thank you very much for your feedback. We are happy you had a pleasant experience with us. Hope to see you back in the near future!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very beautiful hotel. The pools are immaculate. It was quite a lovely, relaxing place to stay with my family.
Stayed 2 nights in Sep 2023
Response from Hotel Villa Santa Catarina on Oct 10, 2023
Thanks for the feedback. We are happy you had a pleasant experience with us. Hope to see you back in the near future.

10/10 Excellent

Raquel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor private patio and daily breakfast included was and added perk. The beds was a bit hard but nothing unbearable and the walls are thin so everything can be heard from the neighbors. The location was well kept and the staff was friendly. The pool was bigger than expected and the jacuzzi was a great bonus. The location was calming and serene. Would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from Hotel Villa Santa Catarina on Oct 10, 2023
Thanks for the feedback. We are happy you had a pleasant experience with us. Hope to see you back in the near future.

10/10 Excellent

VIVIAN, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es el lugar apropiado para relajarse y descanzar. El servicio es excelente, limpio, las bebidas y comida exquisitas y la vista es maravillosa. Definitivamente regresamos y lo recomiendo.
Stayed 2 nights in Sep 2023
Response from Hotel Villa Santa Catarina on Sep 29, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirla en un futuro cercano!

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Villa Santa Catarina on Sep 13, 2023
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

May Ting

Liked: Cleanliness
Stayed 7 nights in Aug 2023
Response from Hotel Villa Santa Catarina on Sep 4, 2023
Muchas gracias por sus calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and nice facilities.
Stayed 1 night in Aug 2023
Response from Hotel Villa Santa Catarina on Aug 27, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

2/10 Terrible

Sharon

Stayed 2 nights in Aug 2023
Response from Hotel Villa Santa Catarina on Sep 4, 2023
Muchas gracias por tomarse el tiempo en calificarnos. Nos hubiese gustado saber sobre los puntos de mejora para tomar acciones correctivas y poder ofrecer una mejor experiencia.

10/10 Excellent

Rolando

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Hotel Villa Santa Catarina on Jul 30, 2023
Muchas gracias por su calificación. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Jul 2023
Response from Hotel Villa Santa Catarina on Jul 30, 2023
Agradecemos sus comentarios. Nos ayudan a mejorar la experiencia de nuestros huéspedes. Nos alegar que las expectativas hayan sido cumplidas. Esperamos verlos de nuevo pronto!

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, well maintained property. Nice views and great location.
Stayed 1 night in Jul 2023
Response from Hotel Villa Santa Catarina on Jul 30, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlo en un futuro cercano.

10/10 Excellent

Nidia

Traveled with family and small children
Liked: Cleanliness
Wonderful views of the lake, clean and comfortable, friendly staff, and delicious food.
Stayed 2 nights in Jun 2023
Response from Hotel Villa Santa Catarina on Jun 19, 2023
Thanks for the feedback. We are happy you had a pleasant experience at the hotel. Hope to see you back in the near future!

10/10 Excellent

Pricila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the most amazing property on Lake Atitlan. We visited many of the other properties during our stay either for dinner or a day pass and always felt reassured in our decision to stay here. For starters, unlike many of the other properties that are shoreside and dependent on the boats in order to leave, Villa Santa Catarina sits right in the heart of the town and is accessible directly by road, not up any steep hills or cobble terrain. This means you can arrive by mobile transport without having to lunge your luggage into a boat after a long day of travel. The towns dock also sits right behind the property making it an easy access to explore without feeling obliged to go to Panajachel. The grounds are breathtaking. No other property truly compared to this one. The staff takes such incredible pride in meeting every single detail from the gardens to the restaurant details. The food. Omg, just for the food come. Dinner here is awing, the scenery, the culinary experience, the serving staffs warm disposition. All of it together made this such a remarkable vacation. We were always met with optimism for any dietary requests and that was such a huge plus because it’s not the case everywhere. I’d also like to reiterate how lovely the wait staff is. What we liked most about this property was the shared understanding of rest and relax. It was great to explore during the day and come back to a property that was serene and mature. I’m aching to go back.
Stayed 4 nights in May 2023
Response from Hotel Villa Santa Catarina on May 20, 2023
Thanks for your feedback! We are happy you had a pleasant experience at the hotel. Hope to see you back in the near future!

8/10 Good

Silvia Lorena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho, muy limpio y la gente muy amable,lo único que cuando salía de el hotel para la capital,no se si fue casualidad pero llegando a la capital,nos bajamos a comer y en el Parqueo de el restaurante pollo brujo,nos robaron una maleta y muchas cosas, no se si fue casualidad, o alguien dijo algo de lo que traía en las maletas,pero es una gran desilusión,que no se si regrese a Guatemala
Stayed 5 nights in May 2023
Response from Hotel Villa Santa Catarina on May 20, 2023
Muchas gracias por sus comentarios. Nos complace que haya tenido una experiencia agradable en el hotel y lamentamos lo sucedido durante su recorrido con las maletas. Este es un tema completamente ajeno al hotel, su staff y sus instalaciones.

4/10 Poor

Astrid

Traveled with family
Disliked: Cleanliness, room comfort
Hella mosquitoes, beware and bring your bug spray. Its pretty villa it just no AC nor fan.
Stayed 2 nights in May 2023
Response from Hotel Villa Santa Catarina on May 20, 2023
Muchas gracias por sus comentarios. Apreciamos éstos pues nos ayudan a mejorar la experiencia de nuestros huéspedes. Lamentamos que la experiencia en el hotel no haya llenado las expectativas.

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old and not well maintained.. bathrooms had water leak and full of mosquito, look dirty, mattress are old dirty..
Stayed 1 night in Apr 2023
Response from Hotel Villa Santa Catarina on May 1, 2023
Muchas gracias por su retroalimentación. Apreciamos éstos pues nos ayudan a mejorar la experiencia de nuestros huéspedes. Lamentamos que las expectativas no fueron cumplidas.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel!!
Stayed 3 nights in Apr 2023
Response from Hotel Villa Santa Catarina on Apr 18, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirla en un futuro cercano.

10/10 Excellent

Nina, Centennial

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. Grounds are great, pool and hot tub are good and food at the on site restaurant was super convenient. There are not a lot of other good food options near by. If you can request rooms away from the hot tub as that stays a little noisy until 10pm.
Stayed 2 nights in Apr 2023
Response from Hotel Villa Santa Catarina on Apr 9, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Villa Santa Catarina on Mar 20, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect recommend this hotel thank you
Stayed 3 nights in Feb 2023
Response from Hotel Villa Santa Catarina on Mar 20, 2023
Muchas gracias por sus comentarios. Nos alegra que haya tenido una agradable experiencia con nosotros. Esperamos poder volver a recibirlos en un futuro cercano.

10/10 Excellent

Ana Mabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good, the rooms were clean and spacious, the food and drinks at the restaurant were great and the outdoor area was pristine and beautiful.
Stayed 1 night in Dec 2022
Response from Hotel Villa Santa Catarina on Dec 20, 2022
Thanks for your feedback. We are happy you had a pleasant experience with us. Hope to see you back in the near future.

8/10 Good

Ixchel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Response from Hotel Villa Santa Catarina on Dec 20, 2022
Thanks for your feedback. We are happy you had a pleasant experience with us. Hope to see you back in the near future.

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2022

8/10 Good

Francois, Mont Royal

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Nice balcony. we had the room right next to the restaurant and it was very noisy. There also a crazy rooster nearby that started singing in the middle of the night. Thank god we had ear plugs :-). Nevertheless, we had a very enjoyable stay.
Response from Hotel Villa Santa Catarina on Nov 6, 2022
Thanks for your feedback. We appreciate it in order to improve our clients experience. Hope to see you back in the near future.

10/10 Excellent

Jessica

Stayed 4 nights in Aug 2022