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Reviews of Royal Kings Arms

3.5 out of 5
Royal Kings Arms
75 Market Street, Lancaster, England

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

6.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

6/10 Okay

D

Traveled with group
Liked: Staff & service, property conditions & facilities
Room
Beds are a bit hard to sleep on and could do with drawers for clothes in rooms. Excellent staff, really friendly and right next to town so was good.
Stayed 2 nights in Feb 2024
Response from Cath. on Apr 2, 2024
Thank you so much for taking the time to leave us some kind words about our hotel, D.We are so glad that you were happy with our location and our wonderful staff.Although we are sorry that we didn't fully live up to your expectations this time. We are continuously trying to improve our service and our rooms, and we will take your feedback on board and learn from it. We hope that we can welcome you back to the hotel soon.

10/10 Excellent

Geoff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Ice clean hotel small room shame no parking
Stayed 2 nights in Jan 2024

10/10 Excellent

Nadia

Stayed 1 night in Jan 2024

2/10 Terrible

Stephen

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Cold shower only in December
Nice enough but well cheesed off shower had no hot water at all and was broken. Had no choice to take a frozen shower in December. Informed reception on check out and not even a sorry “ ok thanks” was the reply - in this modern day you expect hot water @ £75 a night room only
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
It's a place to lay your head
It's "OK", there are a lot better places to stay in Lancaster.
Stayed 2 nights in Dec 2023