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Reviews of Hilton Garden Inn Lancaster

3 out of 5
Hilton Garden Inn Lancaster
101 Granite Run Dr, Lancaster, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 481 out of 933 reviews" "
Rating 8 - Good. 312 out of 933 reviews" "
Rating 6 - Okay. 103 out of 933 reviews" "
Rating 4 - Poor. 26 out of 933 reviews" "
Rating 2 - Terrible. 11 out of 933 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kimberly, Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The room was nice. Enjoyed Pool and hot tub. The price was way too high.
Stayed 1 night in May 2024
Response from Stacey on May 7, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

8/10 Good

Asako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stacey on May 6, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

4/10 Poor

Dan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not accommodating & sermon against booking w Expedia. Property dark/maze like & worn. Limited affordable breakfast options while most thi type offer free. Price exorbitant for this property & staff.
Stayed 1 night in May 2024
Response from Stacey on May 6, 2024
Sorry to hear that we did not meet your expectations. If you would like to discuss the issues with the staff, please give us a call at 717-560-0880.The property is actually the first Hilton Garden Inn in the USA, so we do have a vastly different layout in comparison with the newer Hilton Garden Inns. We are currently working on our plans to renovate but have not been able to set a start date just yet. We would like to hear from you so we know what needs to be improved. Hopefully you will give us another chance to show you what we can do.

10/10 Excellent

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, amenities
It was a great place to stay!!
Stayed 1 night in Feb 2024
Response from Stacey on Apr 19, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

janyce

Stayed 1 night in Apr 2024
Response from Stacey on May 3, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

8/10 Good

Kameika

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was seamless. Overall, the hotel was clean as well as our room. Great customer service from the front desk staff. Will most definitely book again.
Stayed 1 night in Apr 2024
Response from Stacey on Apr 10, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Stacey on Mar 27, 2024
Thank you for your feedback! We would love to have you stay with us again in the future.

6/10 Okay

Deanna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway
Stayed 1 night in Mar 2024
Response from Stacey on Mar 27, 2024
Thank you for your feedback! We would love to have you stay with us again in the future.

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 1 night in Mar 2024
Response from Stacey on Mar 16, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Sarah, Brooklyn

Stayed 2 nights in Mar 2024
Response from Stacey on Apr 1, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

2/10 Terrible

Anne Marie

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I only booked this hotel because it had a hot tub over all of the center of Lancaster hotels that didn’t. I check in and tell the front desk man that we couldn’t wait to use the hot tub. My husband and I get to our room that wreaked of cigarette smoke and cha ged into our bath g suitably to find the hot tub was out of order. I go back to the front desk and explain this was the only reason that I booked this hotel over all of the others and when we just spoke minutes before he didn’t bother to tell me the hot tub was out of order. He rolled his eyes at me and offered zero consolation. Beyond disappointed with the service, hotel quality, communication and disrespect for customers. Will never stay at another Hilton Garden again!
Stayed 1 night in Mar 2024
Response from Stacey on Mar 11, 2024
I am sorry that you experienced this situation. We had an unscheduled maintenance issue with the hot tub. This was not planned maintenance. Unfortunately, we had an issue with possible chemical imbalance that made us drain, refill, and reshock the whole hot tub. Again we apologize for the inconvenience this caused you during your stay, and did not meet your expectations. We will address the situation with the staff that was involved as well. Thank you for bringing this to our attention. We would love to have you stay with us again in the future sometime.

10/10 Excellent

Kimberlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk stafff friendly, helpful, informative of the surrounding area! We had dinner at their restaurant and it was delicious! Will absolutely stay here again!
Stayed 1 night in Mar 2024
Response from Stacey on Mar 3, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Yashpal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and family friendly service
Stayed 11 nights in Feb 2024
Response from Stacey on Feb 29, 2024
Thanks for the feedback. We would love to have you stay with us again in the future.

8/10 Good

Andre

Stayed 1 night in Feb 2024
Response from Stacey on Mar 22, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Kathy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel
Stayed 1 night in Feb 2024
Response from Stacey on Feb 15, 2024
Thank you for your feedback! We would love to have you stay with us again in the future.

10/10 Excellent

Damario

Stayed 1 night in Feb 2024
Response from Stacey on Feb 6, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Sonya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and in the area we were looking for. Staff was very nice
Stayed 1 night in Jan 2024
Response from Stacey on Jan 28, 2024
Thank you for your feedback. We would love to have you as our guest again in the future.

10/10 Excellent

Nicole

Definitely recommend
Wonderful experience! Staff was exceptional and very helpful!
Stayed 1 night in Jan 2024
Response from Stacey on Jan 26, 2024
Thank you for your feedback. We would love to have you stay with us again in the future!

8/10 Good

Josh

Business traveler
Stayed 1 night in Jan 2024
Response from Stacey on Jan 25, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stacey on Jan 25, 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience.
Stayed 2 nights in Jan 2024
Response from Stacey on Jan 9, 2024
Thank you for your feedback. We would love to see you again in the future

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stacey on Jan 9, 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Stacey on Dec 31, 2023
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Angella

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time we stayed there. Very nice and clean
Stayed 1 night in Dec 2023
Response from Stacey on Dec 31, 2023
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stacey on Dec 9, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Ben

Stayed 2 nights in Dec 2023
Response from Stacey on Dec 9, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, clean, and spacious. Front desk staff were friendly.
Stayed 1 night in Dec 2023
Response from Stacey on Dec 9, 2023
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

William

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged $80 at a pet friendly hotel to have our hypoallergenic dog spend the night. For one night. That seems like highway robbery to me. If you’re pet friendly, you shouldn’t be charging that kind of money to let people bring their pets. The cleaning that is done in a room is the same whether you have a pet or whether you don’t have aThey charged $80 at a pet friendly hotel to have our hypoallergenic dog spend the night. For one night. That seems like highway robbery to me. If your pet friendly, you shouldn’t be charging that kind of money to let people bring their pets. The cleaning that is done in a room is the same whether you have a pet or whether you don’t have a pet. It’s just an excuse to charge people money.
Stayed 1 night in Nov 2023
Response from Stacey on Nov 30, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Unfortunately, we do not have direct set pet rooms at our property. This is why there is a cleaning fee no matter what animal (hypoallergenic or not) is in the room, there is a pet fee for the extra cleaning that needs to be done in the room. We do this to assure that the next guest does not have a bad experience with a room that a pet had previously stayed in. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating. Restaurant within hotel was delicious.
Stayed 1 night in Nov 2023
Response from Stacey on Nov 30, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were disappointed that the bar and restaurant were closed 2 days .
Stayed 3 nights in Nov 2023
Response from Stacey on Nov 27, 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Charlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Stacey on Nov 27, 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Carmen

Stayed 1 night in Nov 2023
Response from Stacey on Dec 31, 2023
Thank you for your feedback. We would love to have you stay with us again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just don’t stay adjacent to the pool
Great hotel. Very clean. Unfortunately we didn’t realize til we were settled in the room that they put us in one of the worst rooms in the hotel. 228. Do not stay in this room u less you can sleep through anything. It is tight over the hot tub and you hear every sound as if you are in the pool splashing around. Such an echo and it permeates through the whole room.
Stayed 3 nights in Nov 2023
Response from Stacey on Nov 18, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. I am sorry to hear about your personal experience during your stay. I will pass the infrastructure on to the proper departments.

2/10 Terrible

John

Stayed 1 night in Nov 2023
Response from Stacey on Dec 9, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

patrice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Stacey on Nov 18, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, everywhere we wanted to go was 15 minutes or less from this location. The only thing that annoyed us was every time someone shut their door it slammed shut. Ours did too, I would suggest doing something about that noise because it happens all hours of the day and night. Other than that, everything was clean and the pool and jacuzzi was great!
Stayed 2 nights in Nov 2023
Response from Stacey on Nov 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Jim

Stayed 2 nights in Oct 2023
Response from Stacey on Nov 27, 2023
Thank you for staying with us. We hope to see you again in the future.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and quiet.
Stayed 1 night in Oct 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

8/10 Good

Donna

Traveled with family
I’m upset that breakfast wasn’t included in our stay and usually the coffee is free all day long The coffee was only put out in the morning When people go to hotels it’s usually for a short stay and like the convenience of coffee and a small free breakfast to wake up to I probably wouldn’t stay here again not worth it
Stayed 2 nights in Sep 2023
Response from Stacey on Oct 20, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Unfortunately, Hilton did go through a full revamping on what is allowed for the breakfast standards and when complimentary coffee is allowed to be out for guests. There may be other policies at other Hilton property's that may differ from the Hilton Garden Inn Brand Standards as per Hilton. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to multiple road options. Clean Quiet. Each staff member greeted you with a good morning or good evening, and made eye contact. Able to easily obtain necessary items from housekeeping in the hallway. Disappointed that continental breakfast was NOT available Friday and Saturday morning, and included in price of the room.
Stayed 2 nights in Sep 2023
Response from Stacey on Oct 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey Front Desk SupervisorFront DeskHiltonres@horstrealty.com

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but overpriced
My friends and I stay here every year for a local conference. It is clean & the staff are pleasant. However, we don't feel the cost is justified for what we receive. At nearly $850 for 4 nights we expect a bit more than just a clean room with iffy pillows and a so so mattress. We have to request housekeeping, go retrieve additional towels & toilet paper from the desk, and the lighting in the rooms is terrible if you need to do anything in your room (like your makeup, read a book, or work). The hot tub isn't terribly hot and the towels available at the pool are the size of hand towels. Breakfast isn't included in the high price but the restaurant is also open fairly limited hours. That being said, when hotels.com would not let me update my card to my new bank on the reservation, I called the hotel and they had no problems holding my room until I got there to provide an updated card. So, overall good clean hotel with great staff, just overpriced.
Stayed 4 nights in Sep 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Lorraine

Everything was wonderful
Stayed 2 nights in Sep 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Kimberly Kaye, Lincoln park

Stayed 3 nights in Sep 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Darshani

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so friendly.
Stayed 2 nights in Sep 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a last minute reservation and the desk clerk was so kind and able to grant our request. The hotel lobby and dining area were clean, bright and inviting. Our room was very clean, and the bed comfortable. We will definitely be back.
Stayed 2 nights in Aug 2023
Response from Stacey on Oct 20, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

8/10 Good

Nyeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Anastasia

Traveled with partner
Liked: Property conditions & facilities
Beautiful accommodations
Stayed 1 night in Jul 2023