We were really looking forward to our stay here but unfortunately, it commenced with a $250AUD charge per person on check-in for a "Compulsory" New Year's Eve Dinner that was hidden in the fine print of the booking. When questioned, as anyone would, as to why this would be compulsory, we were told that we "were in their country" & they could impose this.
We paid & attended a far from a 5-star buffet, bottled water & champagne were at an additional cost beyond the unreasonable fee for attending.
Never on a holiday have we been told something was compulsory, nothing should be compulsory.
Things did not improve, getting somewhere to sit around the pool was difficult with people "reserving" spots from 7am & not even using them. There is an insufficient amount of sunbeds at both pools.
The Internet connectivity made it impossible to download anything. We had a power outage, an A/C outage, & a water failure. The next day our swipes were deactivated. so back to reception we go. When my partner was unwell, I was stopped from taking a croissant back to the room by staff at the breakfast buffet, which was unbelievable.
Simply not a 5-star resort or a 5-star experience. The beach is not ideal for swimming, most of it is cordoned off by a sandbag. We spent most of our days driving to Tanjung Rhu Beach to rent a sunbed there. Staff don't care about your experience or feedback. Imposing compulsory attendance & charges was just a huge money-grab event – Worst location for a holiday.