Standard Room, 2 Double Beds, Non Smoking | Premium bedding, desk, laptop workspace, free WiFi
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Reviews of Clarion Pointe East Lansing University Area

2.5 out of 5
Clarion Pointe East Lansing University Area
2736 E. Grand River Ave, East Lansing, MI

Reviews

7.8

Good

Rating 10 - Excellent. 135 out of 344 reviews" "
Rating 8 - Good. 94 out of 344 reviews" "
Rating 6 - Okay. 58 out of 344 reviews" "
Rating 4 - Poor. 30 out of 344 reviews" "
Rating 2 - Terrible. 27 out of 344 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ruben

Liked: Staff & service, property conditions & facilities
Customer service was very good
Stayed 2 nights in May 2024

4/10 Poor

brian

Traveled with family
Our room smelled like an ashtray. Graduation weekend, no other rooms
Stayed 3 nights in Apr 2024

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Really average.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle L.

Traveled with family
Liked: Amenities, property conditions & facilities
Property was clean, plenty of parking, near shopping centers & close to MSU.
Stayed 2 nights in Apr 2024

4/10 Poor

Brandi

Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in/out and nice newer room
Stayed 1 night in Apr 2024

8/10 Good

James

Parking lot was kinda unmanaged with trash.
Stayed 1 night in Apr 2024

8/10 Good

Richard, Charlevoix

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine, and it was close to where we needed to be.
Stayed 1 night in Apr 2024

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was near the MSU campus
Stayed 3 nights in Mar 2024

2/10 Terrible

Holly

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was given a king room and when we arrived the lock on the automatic door was broken so it would lock and unlock every minute or so. When we asked for another room we were told they only had double beds available which wouldn’t work for two people at the price we were paying. When we told we were leaving and requested a refund we were told only the manager could approve that and now they had a king room available but it was marked as not clean in their system. We said we didn’t feel comfortable staying in a room marked unclean and left. I’ve now called the manager 3 times for a refund and he hasn’t returned my calls. Do not recommend, horrible customer service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexander A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Friendly and helpful. Check went well. Rooms were comfortable and for the most part clean. I was in the bathroom and noticed the dirty walls but other than that the room was pretty clean. Bedding was comfortably and clean. Overall we had a great stay while we were in town for two nights. If we are back in town, I would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was perfect
Stayed 1 night in Feb 2024

4/10 Poor

Tina

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was quick and easy. Air amd Heating unitvin room was loud and only worked intermittently. Had to unplug it everytime I wanted it to stop.
Stayed 3 nights in Feb 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
close
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Traveled with group, Business traveler
Stayed 1 night in Feb 2024

10/10 Excellent

Xiaoliang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Walking into a room with no heat
Stayed 1 night in Feb 2024

8/10 Good

Jeffrey, Grand Rapids

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall a good experience and they have a different/ very good breakfast!!
Stayed 1 night in Jan 2024

2/10 Terrible

Todd

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty Room- Gross- had to clean before I could stay here - was not able to move hotels Front Desk not able to refund money until GM returned on Monday. Expedia- online helping to support issue
Stayed 2 nights in Jan 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice,will stay again. Thanks for up grade.
Stayed 1 night in Jan 2024

10/10 Excellent

Tony

Stayed 4 nights in Jan 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clarion Pointe
Service was very efficient and friendly; location is convenient.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alex

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

William

Stayed 1 night in Jan 2024

8/10 Good

zhendong

Stayed 7 nights in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean friendly
Stayed 3 nights in Dec 2023

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

8/10 Good

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Mary

Traveled with partner
Liked: Staff & service
Everything was fine and the staff was very nice. It was a little difficult getting to the rooms, as there’s no direct path to them, but that’s just the design of the building; not a deal breaker.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leroy

Stayed 3 nights in Dec 2023

10/10 Excellent

Scott B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Chad

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beds were comfortable.
Stayed 1 night in Nov 2023

6/10 Okay

Mia

Traveled with group
Liked: Staff & service
This hotel was okay. It was cheap and had what we needed (microwave, fridge, etc). They had limited breakfast options but it was nice they had breakfast in general. They had very helpful employees and a little store of basics like snacks, medicene, and more. I would stay here again if we were going to East Lansing again.
Stayed 2 nights in Nov 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good price for the area. Room was clean, but could be uodated.
Stayed 1 night in Nov 2023

6/10 Okay

Cj

Stayed 1 night in Nov 2023

2/10 Terrible

Bethany

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like having a used toilet paper roll in the room upon entry and the staff dragging their feet about checking me in at 3:18 am despite having charged my card for my reservation not even half an hour prior.
Stayed 3 nights in Nov 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very close to the Wharton Center which we wanted. Staff were EXCELLENT! Beds comfortable and breakfast very nice. Thank you.
Stayed 1 night in Nov 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

jim

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Natali

Stayed 2 nights in Nov 2023