Desk, laptop workspace, blackout drapes, soundproofing
Check availability

Reviews of Super 8 by Wyndham Las Cruces/White Sands Area

2 out of 5
Super 8 by Wyndham Las Cruces/White Sands Area
3405 Bataan Memorial West, Las Cruces, NM

Reviews

7.4

Good

Rating 10 - Excellent. 202 out of 849 reviews" "
Rating 8 - Good. 332 out of 849 reviews" "
Rating 6 - Okay. 167 out of 849 reviews" "
Rating 4 - Poor. 81 out of 849 reviews" "
Rating 2 - Terrible. 67 out of 849 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice took care of any request we had.
Stayed 2 nights in May 2024

10/10 Excellent

Joseph

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice for the money and the female staff on duty when we checked in was incredibly helpful and friendly . Excellent parking for my 40 foot long vehicle . I for sure recommend
Stayed 1 night in May 2024

8/10 Good

George

Liked: Staff & service
Carpets had some stains, in room coffee machine had not been rinsed by previous occupants. Stay was ok, but the Green Policy" to change linens and towels every third day is ridiculous; not sure if it is mandatory I only stayed one night.
Stayed 1 night in May 2024

6/10 Okay

Valentino, Bayard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Karan on May 8, 2024
Thank you so much for your feedback

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and a 5 minute drive to shops and restaurants.
Stayed 2 nights in Apr 2024

2/10 Terrible

Yvonne

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Infested with bed bugs
Stayed 2 nights in Mar 2024

6/10 Okay

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for one night. Bed to hard and uncomfortable. Breakfast not all that great.
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room exceeded my expectations
Stayed 1 night in Apr 2024
Response from Karan on May 8, 2024
Thank you so much for your feedback

6/10 Okay

Kathy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Although breakfast was part of the deal, it was not worth it. Sugary, cold cereal and toast only; no fruit. Stains on the carpet looked like hairy clumps. Problems with shower and tub faucets. Bad smell in the room.
Stayed 2 nights in Apr 2024

2/10 Terrible

Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called to say I was coming late. I showed up and my room was not available anymore. Dirty room and toilet did not work. Nobody to help when I needed

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lost a folder containing some very important documents to my car. I had it in my room when i checked in and the following day it was missing when I returned from a day out with my sister. I have yet to even get them thru the mail. I asked the manager and he acted like he knew nothing.
Stayed 2 nights in Jan 2024

2/10 Terrible

Yuly

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Toilets didn’t flush. Had to use a toilet plunger. Bathroom extremely dirty. Hallways dirty. Only one towel available. One piece of soap. Breakfast only cereal and toast and oatmeal. Coffee okay. Beds were super hard. Couldn’t sleep. Crappy motel overall.
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Mar 2024
Response from Karan on May 8, 2024
Thank you so much for your feedback

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The previous night was spend in an identically priced motel 150 miles to the north of this one. Its flaws were innumerable but that's what you get for $50, I thought.. This Super8 motel was perfect in every way the the previous one was flawed. Two motels at opposite ends of the quality spectrum. I would stay there again without hesitation!
Stayed 1 night in Mar 2024
Response from Karan on Mar 29, 2024
Thank you for your feedback. We are pleased that your stay was pleasant!

8/10 Good

PK

Traveled with family
Liked: Staff & service, amenities
This property needs rehabbing. We were placed on the first floor, but were uncomfortable with a window that opened limited, but opened. And there was a large stain on one of the sheets. They moved us to the second floor. Better, but the sink drained so slowly it backed up and there was no drain-o on site. The option would have been a 3rd room. The breakfast was awful. Nothing but presweetened stuff, except for the bread, milk, and cuties. The staff did the best they could, but what they have to work with…..
Stayed 1 night in Mar 2024
Response from Karan on Mar 29, 2024
We apologize that the hotel did not meet your expectations.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Room very large bed comfy lots of places to walk too
Stayed 1 night in Mar 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

4/10 Poor

Samuel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty dirty and dingy carpet and bedding. Not very clean and don’t smell very good. Decent location off the highway but if you have kids and are on a family trip I would find somewhere else nicer to stay. Needs a renovation
Response from Karan on Mar 29, 2024
We apologize that the hotel did not meet your expectations.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
This hotel is gross. The room is so dirty, smells like smoke and the bed is hard as a rock. Would not recommend to anyone.
Stayed 1 night in Mar 2024
Response from Karan on Mar 29, 2024
We apologize that the hotel did not meet your expectations.

8/10 Good

Natividad, Edinburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv was stuck on pbs. I couldn’t change the channel
Stayed 1 night in Mar 2024
Response from Karan on Mar 29, 2024
thank you for your feedback, we will take a look into the TV in that room

10/10 Excellent

Martin

Liked: Staff & service, property conditions & facilities
Service rapide et apprécié avant l’heure de mon check in en moto
Stayed 1 night in Mar 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

2/10 Terrible

Dustin

Stayed 1 night in Feb 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

8/10 Good

Sean

Traveled with family
Liked: Staff & service, property conditions & facilities
The employees were very polite and courteous
Stayed 1 night in Feb 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

8/10 Good

Terri, Wildomar

Liked: Cleanliness, staff & service, property conditions & facilities
The room smelled old and musty. The breakfast was meager. The staff was personable and helpful. The bed was comfortable.
Stayed 1 night in Feb 2024
Response from Karan on Mar 29, 2024
thank you for your feedback, we apologize for the smell you had in your room and we will look into that.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Nice view of the Organ Mountains. The breakfast barely qualified as breakfast though. I would return to this motel.
Stayed 2 nights in Feb 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

6/10 Okay

Omar

Stayed 1 night in Feb 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

6/10 Okay

Debra

Traveled with family
We stayed at 3 different super 8 properties over a 2 week period. Each property had some furniture items that needed repairs or replaced. Carpet in one needed to be cleaned/replaced. Sink in one had no stopper. Not a great thing when you have contacts. Refrigerators in all 3 properties we not the same. Some had freezer compartments, which is great for refreezing cooler packs, some did not.
Stayed 1 night in Feb 2024
Response from Karan on Mar 29, 2024
thank you for your feedback.

10/10 Excellent

Jacques

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A stay
Stayed 2 nights in Jan 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

8/10 Good

Tina, Kanab

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and didn't have one of those awful noisy heat/air conditioning machines. We had a dog so I would rather have no carpet. Safe was nice.
Stayed 1 night in Jan 2024
Response from Karan on Mar 29, 2024
thank you for your feedback

8/10 Good

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpfull. I like the easy way in and out of the property!!! The king bed was awesome problaby one of the best!!!
Stayed 1 night in Jan 2024
Response from Karan on Jan 23, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel staff and accommodations meeting your needs . I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future

2/10 Terrible

Bud

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karan on Jan 23, 2024
Thank you so much for your feedback. We apologize for any inconvenience you had during your stay with us. Thank you and have a wonderful day.

10/10 Excellent

Regina, Perris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great beds, extremely comfortable, fell asleep right away
Stayed 1 night in Jan 2024
Response from Karan on Jan 23, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

lutz

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the cost, the hotel should do some upgrades at least on towels, bedding and breakfast. There is a certain expectation when staying at super 8 but this was way below the usual standard even from them. There is no reason for not having a clean place even if things aren’t new. Cleanliness was bad. Tub was dirty and with hair left in the drain and carpet was full of dog hair to name just that. The staff was really nice and courteous though.
Stayed 1 night in Jan 2024
Response from Karan on Jan 23, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had issues with your room. Please rest assured that we are taking the appropriate measures by talking with our housekeepers to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Dean

Stayed 1 night in Dec 2023
Response from Karan on Jan 23, 2024
Thank you so much for your feedback!

4/10 Poor

Jenny

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned food crumbs on the floor. It was late at night traveling just wanted a bed to sleep so just stayed.
Stayed 1 night in Dec 2023
Response from Karan on Jan 23, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our rooms did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Toby, Eagle

Stayed 1 night in Dec 2023
Response from Karan on Jan 16, 2024
Thank you so much for your feedback!

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karan on Jan 16, 2024
Thank you so much for your feedback!

6/10 Okay

Robert, Gilbert

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was not very friendly as well as rarely available at the front desk.
Stayed 1 night in Dec 2023
Response from Karan on Jan 23, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the hotel did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023
Response from Karan on Jan 16, 2024
Thank you so much for your feedback!

10/10 Excellent

Jerry

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karan on Jan 16, 2024
Thank you so much for your feedback!

10/10 Excellent

Keleen

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Karan on Jan 16, 2024
Thank you so much for your feedback!

2/10 Terrible

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
Tv did not work bathroom was dirty
Stayed 1 night in Dec 2023
Response from Karan on Jan 23, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not have a pleasant stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karan Atwal on Dec 5, 2023
Thank you so much for your feedback!

6/10 Okay

Sherilyn

Traveled with family
Disliked: Amenities
Nothing
Stayed 1 night in Dec 2023
Response from Karan Atwal on Dec 5, 2023
Thank you so much for your feedback!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
I usually have really good luck with Super 8. But my room smelled like cigarette smoke, the carpet was stained and dirty, and it seemed like it had dog hair all over it. The bathroom sink didn’t drain and the countertop was dirty and had someone’s beard shavings all over it. The shower was disgusting, shower curtain had black mold spots on it and leftover soap on one of the shelves.The bathroom floor along with the rest of the room had not been cleaned anytime recently. Just overall disgusting and would not recommend. Staff was friendly but I would never stay at this one again.
Stayed 1 night in Nov 2023
Response from Karan on Nov 21, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our rooms did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Irma

Traveled with family
Good
Stayed 1 night in Nov 2023
Response from Karan on Nov 13, 2023
Thank you so much for your feedback!

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Oct 2023
Response from Karan on Nov 13, 2023
Thank you so much for your feedback!

8/10 Good

Johnnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Karan on Nov 11, 2023
Thank you so much for your feedback!

4/10 Poor

Matthew

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dingy. Outdated. I left an expensive dental appliance and the housekeeper trashed it. No call. Just trashed it.
Stayed 1 night in Nov 2023
Response from Karan on Nov 9, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Las Cruces/White Sands Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about the issue you had regarding your dental appliance. Please rest assured that we are taking the appropriate measures by talking with our housekeepers to address the problem and prevent any future occurrences.We were notified by the front desk agent that they had tried going through the dumpster to find it but they couldn't. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Karen

Room needs updating and breakfast minimal!
Stayed 1 night in Oct 2023
Response from Karan on Nov 9, 2023
Thank you so much for your feedback! we really appreciate your comments and we are looking into updating our guest rooms in near future. Thanks again and have a great day

8/10 Good

Amaris

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Karan on Nov 9, 2023
Thank you so much for your feedback!