Suite Signature Saint-Estève, free spa access | Terrace/patio

Reviews of Les Lodges Sainte-Victoire Hotel & Spa

5 out of 5
Les Lodges Sainte-Victoire Hotel & Spa
2250 Route Cezanne, Aix en Provence, Le Tholonet, Bouches-du-Rhone

Reviews

9.6

Exceptional

Rating 10 - Excellent. 158 out of 197 reviews" "
Rating 8 - Good. 28 out of 197 reviews" "
Rating 6 - Okay. 6 out of 197 reviews" "
Rating 4 - Poor. 1 out of 197 reviews" "
Rating 2 - Terrible. 4 out of 197 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, spectacular service, excelent food.
Stayed 2 nights in Mar 2024
Response from Julie Chanut, Manager on Mar 28, 2024
Dear Rodrigo,Thank you for this high rating.We are delighted to hear that you found the property beautiful and that our service met the exceptional standards we strive for. It is also gratifying to know that the culinary offerings at our 1-star Michelin awarded restaurant, Le Saint Estève, were to your excellence, enhancing your dining experience with our chef Julien Le Goff's gastronomic expertise. Your recognition of the room's cleanliness, hotel condition, and amenities affirms our dedication to providing immaculate surroundings and comfort for every guest.We all hope to welcome you back in the future.Best wishes,Julie Chanut, Manager

10/10 Excellent

Julie

Stayed 2 nights in Dec 2023
Response from Julie Chanut, Directrice générale on Jan 9, 2024
Chère Julie,Mille mercis à vous pour ce retour positif suite à votre séjour à Aix-en-Provence.Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction fait la nôtre.Joyeuses fêtes et au plaisir de vous revoir parmi nous,Julie Chanut, Directrice générale

10/10 Excellent

Laurent

Stayed 3 nights in Dec 2023

10/10 Excellent

Antoine

Stayed 1 night in Dec 2023

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023

10/10 Excellent

Morgane

Stayed 1 night in Dec 2023

4/10 Poor

CAROLE

Stayed 2 nights in Nov 2023
Response from Julie Chanut, Directrice générale on Dec 27, 2023
Chère Carole,Merci d'avoir pris le temps de rédiger ce commentaire.Nous regrettons que votre séjour n'ait pas été satisfaisant.Nous aimerions beaucoup connaître les raisons de votre déception.Nous espérons malgré tout vous revoir à l'avenir pour une expérience plus satisfaisante. Cordialement,Julie Chanut, Directrice générale

10/10 Excellent

ELAYNE

Stayed 2 nights in Sep 2023
Response from Julie Chanut, Manager on Oct 9, 2023
Dear Elayne,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We hope to see you again soon.Kind regards,Julie Chanut, Manager

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Marianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Sep 2023
Response from Julie Chanut, Manager on Oct 2, 2023
Dear Marianna,thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you liked everything during your stay.We look forward to welcoming you back for another enjoyable stay in the future. Warm regards,Julie Chanut, Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Unfortunately, we can only stay one night very happy with everything.
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Dear Eric,Thank you for this great review.We are thrilled to hear that you found our property to be very clean and that you were happy with our service and room amenities. It's always a pleasure to receive such positive feedback from our guests. We understand that your stay was short, and we hope to have the opportunity to welcome you back for a longer visit in the future.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,

8/10 Good

Wendy, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel property is amazing! Beautiful inside and out with 2 fantastic pools. We had dinner on site, at the 'casual restaurant' which wasn't at all casual, but not the Michelin star restaurant. Food was delicious and the wait staff impeccable. Now for the downsides.... We stayed in room 4, the Standard Double, Accessible. The room itself is much more plain than the photos (no blanket or pillows on the bed), so just white (kind of plain). The window area you see in the picture is the extent of the window (behind the large curtain is a wall). This is ok when afternoon sun is shining through, but the room is quite dark in the morning despite lighting. In addition, this room is above an entrance to the Spa below. Very loud in the morning... lots of people talking quite early (possibly a staff entrance). And finally, there is no view at all from this room. I'm sure most rooms are of higher quality, just know the Standard Double, Accessible might not be your best choice. The last thing is a phone call to confirm the booking and offer to make a dinner reservation. I was unable to take the call, hence had to make time to return the call (as requested). I reserved the 'casual' restaurant, but on arrival we were booked at the Michelin star. Then comes the feeling of shame when the reservation needs to be corrected. That of course is my interpretation but could be avoided if correspondence was done via email instead of phone and could help with language differences.
Response from Julie Chanut, Manager on Oct 4, 2023
Dear Wendy,Thanks for taking the time to review your stay in Aix-en-Provence.We are delighted to hear that you enjoyed our beautiful property, the two fantastic pools, and the delicious food at our casual dining restaurant. It is great to know that our team provided impeccable service during your stay.We appreciate your feedback regarding the Standard Double, Accessible room. We understand that the room may not have met your expectations in terms of decor and view. Our hotel offers a variety of room types with different views and amenities, and we would be more than happy to help you choose a room that better suits your preferences for your next visit.We also apologize for any inconvenience caused by the noise from the spa entrance and the confusion with the dinner reservation. Your comments will help us improve our communication and guest experience.We hope to welcome you back. Best wishes,Julie Chanut, Manager

10/10 Excellent

Shannon, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was stunningly beautiful, serene and the service was excellent. We will be back.
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Dear Shannon,Thank you for such a positive review of your stay.We are thrilled to hear that you found our hotel stunningly beautiful and serene. Our elegant and modern room decor, with oak parquet flooring and high curtains, is designed to create a warm atmosphere for our guests' rest and well-being. It's great to know that our service exceeded your expectations, as we strive to provide excellent service to all our guests. Your kind words are truly appreciated.We look forward to seeing you again. Best wishes,

10/10 Excellent

Preston

Stayed 2 nights in Sep 2023

10/10 Excellent

cesar

Stayed 2 nights in Sep 2023
Response from Julie Chanut, Manager on Oct 2, 2023
Dear Cesar,Thank you for this review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Julie Chanut, Manager

10/10 Excellent

Amy

Stayed 3 nights in Sep 2023
Response from Julie Chanut, Manager on Sep 28, 2023
Dear Amy,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back in the future. Kind regards,Julie Chanut, Manager

10/10 Excellent

Addy H C

Stayed 1 night in Aug 2023
Response from Julie Chanut, Manager on Sep 1, 2023
Dear Addy,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Julie Chanut, Manager

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2023
Response from Julie Chanut, Manager on Sep 4, 2023
Dear Joseph,Thank you for sharing your kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back for another enjoyable visit.Best wishes,Julie Chanut, Manager

10/10 Excellent

saralyn

Stayed 2 nights in Jul 2023
Response from Julie Chanut, Manager on Jul 25, 2023
Dear Saral,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Julie Chanut, Manager

10/10 Excellent

Eric

Stayed 2 nights in Jul 2023
Response from Julie Chanut, Manager on Jul 19, 2023
Dear Eric,Thank you for such a positive review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Best regards,Julie Chanut, Manager

10/10 Excellent

amir

Stayed 3 nights in Jul 2023
Response from Julie Chanut, Manager on Jul 19, 2023
Dear Amir,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Julie Chanut, Manager

10/10 Excellent

Nenad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for perfect vacation. We will be back for sure :)
Stayed 3 nights in Jul 2023
Response from Julie Chanut, Manager on Jul 13, 2023
Dear Nenad,Thank you for this review.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion. All the best,Julie Chanut, Manager

10/10 Excellent

Anastasia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property! Beautiful views. Amenities were very good. Lovely rooms! Welcoming staff. Élodie and Laurent were wonderful! Thank you for having us!
Stayed 1 night in Jun 2023
Response from Julie Chanut, Manager on Jun 29, 2023
Dear Anastasia,Thank you for sharing your review.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back.Kind regards,Julie Chanut, Manager

10/10 Excellent

Jaye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The owner must treat staff very well - because everyone is very pleasant and welcoming! Benoit and his team especially great!
Stayed 2 nights in Jun 2023
Response from Julie Chanut, Manager on Jun 28, 2023
Dear Jaye,Thank you for this positive review of your stay.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words.We hope to see you again on a future visit.Kind regards,Julie Chanut, Manager

10/10 Excellent

Laverne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gorgeous property with beautiful grounds, lobby and hotel rooms.
Stayed 2 nights in Jun 2023
Response from Julie Chanut, Manager on Jun 23, 2023
Dear Guest,Thank you for your kind feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We are pleased to hear that you appreciated our hotel's design concept.We look forward to seeing you again in the future.Best wishes,Julie Chanut, Manager

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and beautiful accommodations!
Stayed 2 nights in Jun 2023
Response from Julie Chanut, Manager on Jun 16, 2023
Dear Jamie,Thank you for sharing your review.It is very rewarding to know that you had such a pleasant experience with us.Thank you for your kind words regarding our exceptional service and accommodations. We truly appreciate your positive feedback.We look forward to the pleasure of welcoming you back. Many thanks again,Julie Chanut, Manager

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous place with delicious food.
Stayed 3 nights in Jun 2023
Response from Julie Chanut, Manager on Jun 12, 2023
Dear Laura,Thank you for such a positive review of your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We all look forward to welcoming you back in the future.Kind regards,Julie Chanut, Manager

10/10 Excellent

Bo yun

Stayed 3 nights in Jun 2023
Response from Julie Chanut, Manager on Jun 7, 2023
Dear Bo Yun,Thank you for reviewing your recent stay.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,Julie Chanut, Manager

10/10 Excellent

JEFFREY, MEQUON

Traveled with group
Liked: Staff & service, property conditions & facilities
This is a superb hotel! Friendly and attentive staff. Beautiful grounds. Wonderful spa. Everything you could ask for.
Stayed 1 night in May 2023
Response from Julie Chanut, Manager on May 23, 2023
Dear Jeffrey,Thank you for such a positive review.We are glad that you had a pleasant stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to provide an excellent experience. We are delighted that you enjoyed our grounds and our spa facilities.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Julie Chanut, Manager

10/10 Excellent

Kelly, Cranleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. Michelin star food, helpful staff. Thoroughly recommended.
Stayed 3 nights in May 2023
Response from Julie Chanut, Manager on May 22, 2023
Dear Kelly,Please accept our thanks for your kind review regarding your stay.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for. Your satisfaction means everything to us and we appreciate your kind recommendation.We look forward to seeing you again soon.All the best,Julie Chanut, Manager

10/10 Excellent

Nancy C

Traveled with family
Beautiful hotel with excellent service! Simon and Sebastian went out of their way to make us feel welcome!
Stayed 2 nights in Apr 2023
Response from Julie Chanut, Manager on May 2, 2023
Hi Nancy,Thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We all look forward to welcoming you back in the future.Kind regards,Julie Chanut, Manager

10/10 Excellent

Quentin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A dream in Provence
Stayed 2 nights in Apr 2023
Response from Julie Chanut, Manager on Apr 24, 2023
Dear Quentin,Thank you for this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Julie Chanut, Manager

10/10 Excellent

Claude René

Stayed 1 night in Apr 2023
Response from Julie Chanut, Manager on Apr 19, 2023
Dear Claude,Thank you for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Julie Chanut, Manager

10/10 Excellent

Sarah, London

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in a stunning area. Staff couldn’t have been more helpful to make our stay extra special.
Stayed 4 nights in Apr 2023
Response from Julie Chanut, Manager on Apr 11, 2023
Dear Guest,Thank you for sharing your experience.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We look forward to the pleasure of welcoming you back. Many thanks again,Julie Chanut, Manager

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for solitude and relaxation. Wonderful staff that was extremely helpful in all ways. Hope to return someday.
Stayed 1 night in Oct 2022
Response from Julie Chanut, Manager on Oct 12, 2022
Dear Stefan,Thank you for taking the time to share your feedback.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Julie Chanut, Manager

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - will return!
Beautiful property! Quiet and relaxing. LOVED the area and the views!
Stayed 1 night in Sep 2022
Response from Julie Chanut, Manager on Sep 13, 2022
Dear Kimberly,This is a great rating. Thank you.We are very pleased you had a perfect stay.Again, thank you very much.We hope to have the pleasure of seeing you again in the future. Kind regards,Julie Chanut, Manager

10/10 Excellent

karen

Stayed 1 night in Aug 2022
Response from Julie Chanut, Manager on Aug 26, 2022
Dear Karen,Thank you for this top rating.We are glad we met your requirements.We look forward to welcoming you back in the future.Kind regards,Julie Chanut, Manager

10/10 Excellent

Hyerin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely to stay and me and my friend enjoyed every moments from here. It would be nice if they could design every service more eco-conscious. Otherwise, lovely staff and services. Loved it.
Stayed 1 night in Jul 2022
Response from Julie Chanut, Manager on Jul 28, 2022
Dear Guest, Thank you for reviewing your recent stay at our hotel. Our team sincerely appreciates your kind words and we are pleased that you found our location to be ideal. We've taken on board your comments and although we try and take care of the environment in as many ways as possible we listen to our guests' feedback in this regard. We look forward to welcoming you back again soon. Best regards, Julie Chanut, Manager

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not worth the price tag
Nice hotel with comfortable rooms and nice pool and gardens. Breakfast was expensive and not very good. No availability at the spa. Reception nearly double charged me for my room
Stayed 2 nights in Jun 2022

6/10 Okay

Arun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception and the concierge desk.
Stayed 3 nights in Jun 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a real winner
This was truly an outstanding property in every way imaginable: the facility, the staff, the service, and the location. Our room was spacious, immaculate and quiet. The spa and all the pools were superb. The staff was some of the best I have experience-I have been a partner in hotels and casinos and I would aspire to have my staff perform this well. Finally, the value was excellent. I fully believed my money was well spent
Stayed 4 nights in Jun 2022

8/10 Good

Rae Ly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, but the service and amenities are not what I'd expect from a 5-star hotel. Pros: Our room was excellent - spacious, well-appointed and comfortable. The spa was great - we got wonderful massages while we were there and it was easy to book. They offered personalized shuttle services to Aix (a 10-minute drive) which was lovely. Cons: Dining options are limited to a short bistro menu and then a Michelin-starred restaurant, both with limited hours - not a lot of options.
Stayed 5 nights in May 2022

10/10 Excellent

Natalie

Stayed 2 nights in May 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
The concierge team is astounding. The grounds are lovely. A true five star hotel, not a four masquerading as a five.
Stayed 6 nights in Jul 2021
Response from Agnès Jacquin, Manager on Jul 14, 2021
Dear Jonathan, Thank you for taking the time to review your stay. We are pleased that you appreciated the high standards which we strive to uphold. We hope to welcome you back. Best wishes, Agnès Jacquin, Manager

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about it is spectacular. The nicest staff, good food, beautiful little garden and pond, etc.
Stayed 1 night in Jan 2020
Response from Agnès Jacquin, Manager on Jan 27, 2020
Dear Bryan, Thank you for sharing such a glowing review regarding your recent stay at Les Lodges Sainte Victoire. We are delighted that we were able to meet your expectations. Our team works hard to ensure that every guest has the best experience possible and your positive feedback inspires us to continue with our efforts. We are looking forward to welcoming you back on a future visit. Best regards, Agnès Jacquin, Manager

10/10 Excellent

Stephanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Bonnie

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019