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Reviews of Courtyard by Marriott Hanover Lebanon

3 out of 5
Courtyard by Marriott Hanover Lebanon
10 Morgan Drive, Lebanon, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 464 out of 772 reviews" "
Rating 8 - Good. 212 out of 772 reviews" "
Rating 6 - Okay. 56 out of 772 reviews" "
Rating 4 - Poor. 23 out of 772 reviews" "
Rating 2 - Terrible. 17 out of 772 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a positive experience at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff at the front desk. Bed and pillows were super comfortable.
Stayed 1 night in Apr 2024
Response from Tabatha on Apr 23, 2024
Thank you for your kind review.

10/10 Excellent

Carrie

Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
This is an excellent hotel in every way, efficient and friendly staff, a great property, and well appointed room. It is convenient to Dartmouth Hitchcock Hospital and the Dartmouth College campus.
Stayed 5 nights in Apr 2024
Response from Tabatha on Apr 19, 2024
Thank you for your kind review.

6/10 Okay

Miyoung, Rochester

Traveled with family
Disliked: Amenities, property conditions & facilities
This doesn’t meet the expectation about the Courtyard.
Stayed 2 nights in Apr 2024
Response from Tabatha on Apr 19, 2024
I am sorry to hear that your stay was less than satisfactory. I will work with our team to make sure all of our guests are satisfied with their stays.

8/10 Good

Karon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable atmosphere. We have stayed 8 times in the last couple of months, some rooms are quieter than others
Stayed 1 night in Apr 2024
Response from Tabatha on Apr 13, 2024
Thank you for your kind review.

10/10 Excellent

Carol

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent, The only improvement I could suggest is why are the handicapped rooms so far from the elevator . aaaai wish the handicapped bathroom had a walk in shower.
Stayed 1 night in Apr 2024
Response from Tabatha on Apr 13, 2024
Thank you for your kind review.

10/10 Excellent

George

Stayed 4 nights in Mar 2024
Response from Cheryl on Apr 20, 2024
Thank you for your patronage!

2/10 Terrible

Robert

Stayed 1 night in Mar 2024
Response from Tabatha on Apr 15, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Karon

Liked: Property conditions & facilities
Comfortable
Stayed 2 nights in Mar 2024
Response from Tabatha on Mar 25, 2024
Thank you for your kind review.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
My first time here. Will definitely be a returning customer!!
Stayed 1 night in Mar 2024
Response from Tabatha on Mar 25, 2024
Thank you for your kind review. We look forward to seeing you again.

6/10 Okay

JOHNNY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very low water pressure. Wish you had free breakfast.
Stayed 2 nights in Mar 2024
Response from Tabatha on Mar 25, 2024
Thank you for your review. I am sorry to hear about your experience with the water pressure, thank you for letting us know. I will have someone look into this right away.

10/10 Excellent

Karon

Liked: Cleanliness, staff & service
Comfortable atmosphere
Stayed 2 nights in Mar 2024
Response from Tabatha on Mar 25, 2024
Thank you for your kind review.

10/10 Excellent

Evis

Stayed 1 night in Mar 2024
Response from Tabatha on Apr 13, 2024
Thank you for your kind review.

10/10 Excellent

Michelle

Traveled with family
Clean quiet room. Very enjoyable stay
Stayed 1 night in Mar 2024
Response from Tabatha on Mar 13, 2024
Thank you for your review. We are happy to hear you had a good stay.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tabatha on Mar 13, 2024
Thank you for your review. We are happy to hear you had a good stay.

10/10 Excellent

Tatyana

Clean
Stayed 1 night in Mar 2024
Response from Tabatha on Mar 7, 2024
Thank you for your kind review.

2/10 Terrible

Allen

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was extremely rude and then had me trespassed after I asked for the managers number to complain.
Stayed 1 night in Feb 2024
Response from Tabatha on Mar 2, 2024
I am very sorry that you did not have a good experience with us. Unfortunately, when someone is swearing and calling our staff names we have zero tolerance policy. You also, refused to provide a credit card for incidentals, which I now understand as you smoked in our NONE smoking facility. We work hard to provide everyone with a comfortable stay and you created a very hostile environment for our guests in the lobby and also our staff.

10/10 Excellent

Michele

Stayed 1 night in Feb 2024
Response from Tabatha on Mar 25, 2024
Thank you for your kind review.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabatha on Mar 1, 2024
Thank you for your kind review.

8/10 Good

Zhijiang, Franklin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabatha on Feb 20, 2024
Thank you for your kind review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Feb 2024
Response from Tabatha on Feb 14, 2024
Thank you for your kind review.

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Tabatha on Mar 25, 2024
Thank you for your kind review.

10/10 Excellent

Kathleen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, warm, comfortable
Stayed 1 night in Feb 2024
Response from Tab on Feb 9, 2024
Thank you for your review.

8/10 Good

Melanie

Very close to DHMC
Stayed 1 night in Feb 2024
Response from Tabatha on Feb 8, 2024
Thank you for your review.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Thank for my 1st night. I so needed the rest, as I have been at the hospital with my husband who had a heart attack and had a quadruple by pass. Due to his needs I did not get to return for night two. I should have only booked one night at a time unfortunately. Deb
Stayed 2 nights in Feb 2024
Response from Tab on Feb 8, 2024
Im sorry for your family's situation. DHMC is a wonderful part of our community.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Tabatha on Feb 5, 2024
Thank you for your kind review.

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tabatha on Feb 1, 2024
Thank you for your review.

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The worst wifi I have EVER experienced. Trying to work is almost impossible
Stayed 1 night in Jan 2024
Response from Tabatha on Feb 1, 2024
Thank you for your review, and bringing that to our attention. We will look into this.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Tabatha on Mar 25, 2024
Thank you for your kind review.

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the hospital and the price was reasonably
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 30, 2024
Thank you for your review.

8/10 Good

Bouaketh

Liked: Cleanliness, property conditions & facilities
Part of the property is under renovation.
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 29, 2024
Thank you for your review. I am not aware of any renovations at this time, however later this year we will be having a full renovation.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall great stay. The sofa bed wasn’t the most comfortable. Is was clean and warm and staff gave us extras very quickly.
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 22, 2024
Thank you for your kind review. We are going to have a full renovation this year and I cannot wait to get the new couches.

8/10 Good

Brian

Stayed 2 nights in Jan 2024
Response from Tabatha on Jan 29, 2024
Thank you for your review.

8/10 Good

Elle

Stayed 4 nights in Jan 2024
Response from Tabatha on Jan 20, 2024
Thank you for your kind review.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 19, 2024
Thank you for your kind review.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 19, 2024
Thank you for your positive review. I am happy we were able to provide a comfortable stay for you.

10/10 Excellent

Irena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tabatha on Jan 19, 2024
Thank you for your positive review. I am happy we were able to provide a comfortable stay for you.

6/10 Okay

Mehrdad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 16, 2024
Thank you for your review. We are always looking for ways to improve, and take guest feedback very seriously.

10/10 Excellent

Kathy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tabatha on Jan 16, 2024
Thank you for your kind review.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 12, 2024
Thank you for your kind review.

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from Tabatha on Jan 9, 2024
Thank you for your kind review. I am happy to hear you had a good stay with us.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Updated but Breakfast lacking
The desk clerk was very helpful and friendly-5 star service. The room was clean and comfortable. It was odd that was no hairdryer or little bottles of beauty aids....which on this trip I needed as it was a unexpected trip and I forgot those items. Breakfast was disappointing- I knew it wasn't included so paid for the extra but it was skimpy- the choices weren't- I'm used to a layout of choices and guests help themselves to as much as they'd like. The hotel itself was great but Marriott you have to get with current trends and include Breakfast.
Stayed 1 night in Jan 2024
Response from Tabatha on Jan 8, 2024
Thank you for sharing about your recent experience with us. I miss the old buffets as well, unfortunately Courtyards are geared more for the Corporate traveler now. We are re-vamping our menu very soon though, so thank you for the feed-back.

10/10 Excellent

Laura, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabatha on Jan 8, 2024
Thank you for your kind review. I am glad you had an enjoyable stay with us.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on Jan 1, 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

10/10 Excellent

Schuyler

Liked: Cleanliness, staff & service, property conditions & facilities
It alright
Stayed 1 night in Dec 2023
Response from Tabatha on Jan 1, 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

8/10 Good

Marc

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tabatha on Jan 1, 2024
Thank you for your kind review. I am happy to hear that you had a good experience with us.

8/10 Good

Marc Andre

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Tabatha on Dec 26, 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabatha on Dec 26, 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.

10/10 Excellent

Ezra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabatha on Dec 24, 2023
Thank you for your kind review. I am happy to hear that you enjoyed your stay.