Superior Room, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Le Napoleon

3 out of 5
Le Napoleon
17 place de la gare, Lille, Nord

Reviews

6.8
Rating 10 - Excellent. 104 out of 641 reviews" "
Rating 8 - Good. 223 out of 641 reviews" "
Rating 6 - Okay. 172 out of 641 reviews" "
Rating 4 - Poor. 98 out of 641 reviews" "
Rating 2 - Terrible. 44 out of 641 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy to find. Shame no tea/ coffee making facilitues in the room
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Stayed 2 nights in Sep 2023

8/10 Good

mathew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Friendly atmosphere in both bar & hotel, rooms are small and bathroom space limited. set in the area of great restaurants and train services, you don't need to roam to far from home base. being the centre oF activity it is also noisy, particularly for the early sleepers
Stayed 2 nights in Oct 2023

2/10 Terrible

Andy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing with a pleasant welcome however our trip changed when we discovered that raw sewage was coming up through our shower tray. We informed staff of this who seemed very disinterested. This then gradually got worse before going across our floor, making the bathroom unusable. The sewage was then going through the ceiling to the floor below and eventually down a further floor to the restaurant. Even at this point the staff only said that they would ring ‘the big boss’. At no point did they seem apologetic towards us. We had to leave the room for the day and fortunately it had been repaired on our return minus the smell but not what you expect even from a budget hotel.
Stayed 2 nights in Sep 2023

8/10 Good

George

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Simon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central location.
Stayed 2 nights in Sep 2023

10/10 Excellent

Simon

A really nice friendly hotel. Great price too!!
Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Andrew

Stayed 3 nights in Jun 2023

10/10 Excellent

Philip, Wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price, especially as it's directly across the road from Lille Flandres station.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Arthur

Stayed 1 night in May 2023

6/10 Okay

Cesar

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is clean, close to everything, very convenient, and quiet. I think it's just a problem of management. If you want to save money it works, but don't expect anything extra at all. Basically, it's a bunch of rooms on top of a restaurant, not a Hotel. They have no one in charge of the hotel guests, and nobody paid attention to us for at least 10 minutes, then, we were received by a waiter, and they were not kind at all. I understand a little because they are there to serve tables and not to help tourists. When we wanted to check out was another story. Once again, we stood up for 10 minutes at the front desk, and then someone screamed at us that we just have to drop off the key at the table. We were trying to get some breakfast at the restaurant, but they didn't allow us to sit at the front with our backpacks, they refused to give us any directions or help and they were super rude. In the end, we just decided to eat in another place.
Stayed 1 night in Apr 2023
Response from Le Napoléon on Jun 3, 2023
Bonjour Cesar, Merci d’avoir laissé votre commentaire, nous nous efforçons de rendre chaque expérience client agréable et nous sommes vraiment désolés de ne pas avoir pu répondre à vos attentes cette fois-ci. Nous sommes en pleine restructuration de l'équipe, ce qui a pu poser quelques obstacles au bon déroulement de votre séjour chez nous. Le Napoléon

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and check out. The restaurant has delicious local food and the bar serves a good choice of local beers and other drinks. I found the staff to be friendly.
Stayed 1 night in May 2023

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Ok for a single person having a break in the busy
Clean and fine for a night or two. Toilet too cramped to be comfortable. Check in was friendly but took way too long. It is noisy outside but I was expecting that so it was not a problem for me.
Stayed 2 nights in Jan 2023
Response from Raphael on Jan 14, 2023
Bonjour,Merci pour votre commentaire.Cordialement.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good, unpretentious hotel in excellent location
Great welcome, very nice people. The place has seen better days and could REALLY do with a thorough refurbishment, but the location makes it ideal for a one ot two day stay.
Stayed 1 night in Nov 2022
Response from Raphael on Nov 24, 2022
Bonjour,Merci pour votre avis.Cordialement

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, I highly recommend it!
Stayed 3 nights in Oct 2022
Response from Raphael on Nov 10, 2022
Bonjour,Merci pour votre retour.

6/10 Okay

Patricia

Traveled with group
Disliked: Staff & service, property conditions & facilities
Would not choose a second time
Overall it was ok. Perfect location for walking or transport. Hotel a little disappointed as staff not overly friendly. And shower was very small and average size person would struggle to fit in! Lift broken while we were there and as we were on 5th floor found spiral staircase very difficult! And in desperate need of repair! Having said all that, even though hotel is opposite train station it was surprisingly quiet at night. Would choose another hotel next time though.
Stayed 3 nights in Oct 2022
Response from RB on Oct 20, 2022
Bonjour,Merci pour votre retour, effectivement notre ascenseur a rencontré des problèmes techniques auxquelles nous avons remédié.Cordialement.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Jun 2022
Response from Raphael on Jan 23, 2023
Merci pour votre commentaire.Cordialement.sachez que nous pennons en compte vos remarques.

2/10 Terrible

heena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Raphael on Jan 23, 2023
Merci pour votre commentaire.Cordialement.sachez que nous pennons en compte vos remarques.

10/10 Excellent

Clément

Stayed 1 night in Apr 2022
Response from Raphael on Jan 23, 2023
Merci pour votre commentaire.Cordialement.

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Was it the stink of sewerage in the bedroom, the smoke coming through the gaps in the door, the scurrying of something in the wall cavity or the absolute rude and arrogant attitude of the mostly female staff, the refusal to speak to me, saying quite clearly, no we don’t speak English, when they could , that made me feel so welcome. I have stayed hotels all over the world and this the worst ever. Do not go there.
Stayed 4 nights in Mar 2022
Response from Raphael on Jan 23, 2023
Merci pour votre commentaire.Cordialement.sachez que nous pennons en compte vos remarques.

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location to stay
Stayed 2 nights in Dec 2021
Response from Raphael on Jan 23, 2023
Merci pour votre commentaire.Cordialement.sachez que nous pennons en compte vos remarques.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very comfortable
The only problem I had was the lift is out of service and I had to lug my suitcase to the third floor. An old building with nice windows and a modern, clean bathroom.
Stayed 1 night in Sep 2021

4/10 Poor

Abdallah, Beirut

Traveled with family
The location is near gare lille flandre. The walls are made from wood we can hear noises all the time. The elevator was being changed and they didnt inform us before we booked, my wife is pregnant and we took the stairs. No AC and small showers.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
- No heat and thin bed sheet - dusty room and hair on pillows, must not have been cleaned well - not enough room between the bed and the wall to walk to the bathroom - staff was insensitive because French was not native tongue
Stayed 1 night in Feb 2020

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice location just in front of the train station. However very bad conditions in the room. The bed was almost broken and the flush didn't even work, which made the stay really uncomfortable.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The hotel is in a great location. It’s small/cozy. The staff is great!
Stayed 7 nights in Jan 2020

6/10 Okay

Alessandra

Disliked: Property conditions & facilities
Basic room
The room hotel was quite basic. No chance to prepare a tea or a coffee as the facilities were not available. The handle of the toilet door was broken. So no chance to lock yourself in when using the bathroom.The shower was tiny, the pressure of the water not good enough to have a decent shower. No proper heating available in the bathroom except for a very hold style heater sitting against a wall and working with a timer. Bed was comfortable but small for a couple.
Stayed 1 night in Nov 2019

8/10 Good

Blythe

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Acceptable
I stayed here over the weekend to be close to the Eurostar terminal but also the town centre and the exhibition hall, and so it was in the perfectly equitable location. The anticipated downside is the street outside - a main thoroughfare opposite the regional railway station. But it was not as noisy as it might have been. The rooms were fine, the wifi was decent, the bathrooms clean, the lift worked, the staff spoke good English and tolerated our poor French.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Convenient for EuroStar and national rail. within the centre. Room size was 40% bigger than a double bed. The bed was comfortable.
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above a great authentic French gastro-pub and restaurant.
Stayed 2 nights in Jun 2019

6/10 Okay

Wayne

Disliked: Cleanliness
classic European station hotel, could be better
a convenient location right across the street from the Lille Flandres train station, this basic but charming enough hotel could be much better by just having the rooms cleaned well and the reception a bit easier to manage, maybe earning its higher than expected price. the bathroom was clean and modern, and the room was good enough. the bed was a bit beat up but at least clean. unfortunately the rest of the room seemed not so well cleaned as the bathroom and hallways. the reception is at the bar of the eponymous bar/restaurant at ground level and is difficult to negotiate with luggage. while the manager/owner is friendly and attentive, the staff on our visit seemed to be doing the stereotypical European 'i cannot be bothered' act .. or just having a bad day. but again, the owner/manager was there to save the day. the location is great, stone's throw from the station, while right next to the old town and other interesting sites. of course being next to a large train station can bring some noise, especially at night, but the windows did a good enough job even with a lightly sleeping baby. Wi-Fi works well, though you have to reconnect every 2 hours. all in all a good enough hotel in a great location, but for the money should be a bit better IMHO.
Stayed 1 night in Jun 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a fancy place, but quite good value
Large room with a lot of natural light and a large renovated bathroom. Comfortable bed and a work desk. .
Stayed 1 night in Jun 2019

8/10 Good

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
excellent location by Euralille and the train station
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
property is old fashion building and location is great really close to train station
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Room quality inconsistent. My sisters room next door was nice. Mine never warmed up (winter time). No ac so summer might be a problem. Room was large for Europe however so a big plus there.
Stayed 2 nights in Jan 2019

6/10 Okay

MOHAMMED

Liked: Cleanliness
Disliked: Room comfort
Only if you are tight in budget go for this one!
My stay at the Napoleon was ok but not great. Pros: 1) Excellent location opposite to the Flanders Train Stations, lively neighborhood with many restaurants and cafes open until late. 2) Clean Room 3) Very cheap and unbeaten rate. 4) Restaurant at hotel serves delicious food. Cons: 1) heating system was useless. With temperature outside close to freezing point, the heating system was able to warm the room and increase its temperature to 8 degrees only. 2) not all staff speak English 3) It is impossible to get your room before 14:00 even if it was ready. (No early check in).
Stayed 1 night in Dec 2018

8/10 Good

Dean

Liked: Cleanliness, staff & service, room comfort
Convenient location
Stayed 2 nights in Dec 2018

6/10 Okay

guy

Liked: Cleanliness, property conditions & facilities, room comfort
Great location for train travel.
Stayed 1 night in Oct 2018

6/10 Okay

Navid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value option
We were able to find a room for £37 for a night, and for that price, this place was really good. Clean and fresh room, although the floor was leaning quite heavily. The roads around the hotel were being worked on at the time we were there, so there was no traffic at all basically. Quite a lot of people on the streets though, so it wasn't super quiet. The location is really good, very close to the train station. If you're looking for food or drinks, it's probably worth it to venture a few blocks further towards the Grand Place though.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre hotel.
Hotel was very central to town centre and old town. Has own bar and restaurant. Parked at 'Effia' car park at side of railway station, very secure and only 10euros overnight. Rooms clean and bright, a very good budget hotel. Would stay again.
Stayed 1 night in May 2018

8/10 Good

Jenny, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Lille is a very busy city, many restaurants etc. OK for short break, interesting market on Sunday in the old Town
Stayed 4 nights in Oct 2017

6/10 Okay

J, UK

Liked: Staff & service
Good stop over & short break...
Very busy area of Lille, with plenty to see & do. Lots of food outlets etc. The hotel is great for hanging out & watching the world go by..

8/10 Good

Ray

Liked: Cleanliness, property conditions & facilities, room comfort
Basic hotel but did the job. The meal was a "specialty" basically a red wine stew with sugar. So tough and dry it was unedible. Room was fine