Front of property

Reviews of The Leo Collection Detroit, Ascend Hotel Collection

2.5 out of 5
The Leo Collection Detroit, Ascend Hotel Collection
1805 John A. Papalas, Lincoln Park, MI

Reviews

8.0

Very Good

Rating 10 - Excellent. 241 out of 498 reviews" "
Rating 8 - Good. 127 out of 498 reviews" "
Rating 6 - Okay. 54 out of 498 reviews" "
Rating 4 - Poor. 35 out of 498 reviews" "
Rating 2 - Terrible. 41 out of 498 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property but going through Reno in pool area - so if you are counting on that call. Breakfast was marginal but that seems to be the case in most hotels now.
Stayed 2 nights in May 2024

4/10 Poor

Laurita La

Business traveler, Traveled with partner
We went to 3 room before they had one with TV working, 1 room had phone not working. Then we had to wait for maintenance the didn’t come at all. Waited 25 minuets hadn’t eat, hungry and sweaty and miserable.
Response from Ruth Butler on May 8, 2024
Thank you for your feedback Laurita. We apologize for the inconvenience. The hotel was experiencing problems with DirectTV. We're so sorry that this impacted your stay, if I can be of any further assistance please do not hesitate to give me a call.

8/10 Good

Tatiyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Leo was a great stay but overall an average hotel. Yes, the jacuzzi tubs are a plus but my 4 star ratings come from the sheets being stained on arrival. When I asked for a new set of sheets, we ended up getting more stained sheets. The shower hose was also loose, which my boyfriend ended up fixing on his own. I also was surprised their pool was under construction but it was not said online. The wifi did not work for us unfortunately & the hotel breakfast was mediocre, no breakfast meet or eggs. Besides these minor things, I would come back to the Leo as it was a convenient place to stay with the highway being super close. I also enjoyed how spacious the hotel room was. The staff greeted us every time we walked by the front desk which was nice.
Stayed 3 nights in May 2024
Response from Ruth Butler on May 8, 2024
Thank you for your feedback Tatiyana, we'll share this information with our team to improve future services. If I can be of any further assistance, please do not hesitate to give me a call.

4/10 Poor

Grayson

Traveled with family
Disliked: Staff & service, amenities
There were multiple issues with our stay. First we got there late, and went to dinner which there is nothing that is decent in the area to eat, but when we got back tried to watch TV and it wouldn't get any channels. Tried to call the front desk on their phone, that didn't work. So basically just went to bed. Beds are hard as a rock. Turned the air down to 62 in the room. It might have turned on once an hour and if lucky was 75 in the room. Then the second night we stayed there lets just say from 330am-5am there was a party outside our door, and we could hear every word. Very thin walls. The people that were partying were kicked out which might have been the wrong time at 5am because they were starting to be quiet and then it all started back up. Also, the looks of the property in the picture are nice, but it is more like lipstick on a pig.
Stayed 2 nights in May 2024
Response from Team Leo on May 6, 2024
Thank you for your feedback Grayson. I understand that there were issues with Direct TV in a few of the guestrooms, we'd like to apologize for the service disruption. I will also address the heating/cooling unit in the guestroom.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and one of the nicest rooms I’ve been at one of the cheapest cost
Stayed 1 night in Apr 2024
Response from Front Desk Team on May 4, 2024
Jay we appreciate your feedback and glad our Hotel fit your needs!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 2 nights in Apr 2024
Response from Front Desk on May 4, 2024
Thanks for staying Ricardo!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very adequate, comfortable. The area is drivable only, large corner strip malls and chain stores.
Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
Thanks for staying with us Cynthia!

8/10 Good

Derrick, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice hotel can definitely see myself staying there again
Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
Thanks for staying Derrick, we would love to accommodate you again in the near future!

2/10 Terrible

Umer

Stayed 3 nights in Apr 2024
Response from Front Desk on May 5, 2024
Hello Umer, We are so sorry that we did not exceed your expectations during your stay, we hope to accommodate you again and would love any additional feedback about your staff to ensure our guest are satisfied with there stay!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 16, 2024
Hello Shawn, Thanks for staying with us!

2/10 Terrible

Joyrd

Stayed 2 nights in Jan 2024
Response from Front Desk on Apr 24, 2024
Hello Yasmine, We noticed that you never stayed at our property, so we don't understand the review left, we would love for you to provide more feedback about your review, as our guest experience is important to us? We hope to get a chance to accommodate you soon!

8/10 Good

MYron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Leo Collection while going to the Sweet 16 in Detroit. Everything at this hotel was good to great. Nice hotel with very reasonable rates .
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thanks for staying with us Myron, appreciate the feedback and hope to accommodate you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Leo on Mar 30, 2024
Thank you for the 5 Kimberly, we enjoyed having you as our guest and look forward to welcoming you back again soon.

10/10 Excellent

Teonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Leo on Mar 24, 2024
Thank you for the 5 Teonna! We hope we can welcome you back again soon!

10/10 Excellent

Zaire

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay.
Stayed 1 night in Mar 2024
Response from Team Leo on Mar 24, 2024
Thank you Zaire! It was lovely having you as our guest :)

2/10 Terrible

Shaila

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I was put into three different rooms, the first was never cleaned, the second had dirty mattress pads and the third was okay- not the best still had to look past a small spot on the mattress pad. The NOISE ALLL NIGHT LONG was the worst part! People partying, police having to escort people out and that still didn’t stop the noise. Lastly, when refunding my account they took another $50 from me and still have not returned or released the funds back into my account! I have called three times and still nothing! I do NOT RECOMMEND STAYING HERE!
Stayed 2 nights in Feb 2024
Response from Ruth Butler on Mar 15, 2024
Hi Shaila, thank you again for your feedback. I will apologize once again for the room move in which we did compensate you for at check out. As explained several times, your bank must release the authorization hold on your credit card we are not holding any funds.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Leo on Mar 15, 2024
Thank you for the 5 Graham! It was a pleasure to have you as our guest. We look forward to welcoming you back again soon.

10/10 Excellent

Liana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Morning staff was kind and helpful. Took the time to pull up cameras the day after our departure to help us locate luggage that we accidentally had left on the curb!
Stayed 1 night in Feb 2024
Response from Team Leo on Mar 15, 2024
Hi Liana,Thank you for the kind words! We hope to see you back again soon ;)

10/10 Excellent

Gwendolyn

Stayed 1 night in Mar 2024
Response from Team Leo on Mar 30, 2024
Thank You Gwendolyn! We enjoyed having you as our guest, we hope to have you back again soon!

8/10 Good

Juan Manuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property has a key location just right of 75 Hwy in south Detroit. The interior is reciently renovated, for the price range they should offer warm breakfast instead of just snack food.
Stayed 2 nights in Mar 2024
Response from Team Leo on Mar 15, 2024
Hi Juan,Thank you for taking the time to submit your review. We will use your feedback to improve our services. We've tried to enhance the "complimentary" Continental Breakfast by adding Hot Waffles & Boiled eggs and we strive to be very transparent on all of our platforms that the Complimentary breakfast is a continental option.

10/10 Excellent

Aisha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My selfish side wants to give this hotel a low score to keep the rates reasonable lol. No, but in all seriousness very clean, friendly staff, lovely rooms! I will absolutely book to stay here again!
Stayed 3 nights in Feb 2024
Response from Team Leo on Mar 15, 2024
Thank you Aisha! We appreciate the 5 and we look forward to welcoming you back again soon :)

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loud kids in room next door. Not enough towels and toilet paper in the bathroom.
Stayed 1 night in Mar 2024
Response from Team Leo on Mar 15, 2024
Thank you for taking the time to submit your review Anna, we apologize that the guests next door were a little too loud. I hope you were able to talk to a desk agent regarding the noise levels. I will definitely share your housekeeping concerns with our housekeeping manager.

10/10 Excellent

Najin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay my first time. Very well updated and clean. Staff are very nice and helpful from morning to night. Pool was very clean and heated.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 5, 2024
Hello Najin, Thanks for staying with us and we are glad you enjoyed our amenities and staff! We hope to accommodate you again soon. Cheers,

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Place & The Employees Are Also Very Nice
Stayed 1 night in Mar 2024
Response from Team Leo on Mar 3, 2024
Thank you Kisha for the 5! We look forward to welcoming you back to the Leo soon :)

8/10 Good

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to work site.
Stayed 3 nights in Feb 2024
Response from Team Leo on Mar 3, 2024
Hi Maria,Thank you for choosing the Leo Collection, we're happy to have you as our guest.

6/10 Okay

Hooman

Response from Team Leo on Mar 3, 2024
Hi Hooman, we're sad to see that we didn't meet your expectations! If you have any additional feedback, we'd love to hear it.Team Leo

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights on the building
Stayed 1 night in Feb 2024
Response from Team Leo on Feb 20, 2024
Thank you for the 5 Cody, we hope we can welcome you back again soon.

8/10 Good

Reginald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great!!!! It took a minute to get checked in but, over all, the room is clean, quiet and the facilities is nice. Great Hotel.
Stayed 1 night in Feb 2024
Response from Team Leo on Feb 20, 2024
Thank you for the feedback Reginald, we apologize for the delay at check-in. We will share your feedback with the team to improve services for your next stay.

10/10 Excellent

Shanise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Thank you for the 10 Shanise! We were honored to have you as our guest and hope to welcome you back again soon.

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Leo on Feb 22, 2024
Hi Kevin, thank you for choosing the Leo Collection Detroit. It looks like we may have missed the mark on making your stay more enjoyable. If there was something that we could improve on please let us know.

6/10 Okay

Tiffany

Traveled with group
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Team Leo on Feb 22, 2024
Hi Tiffany, thank you for choosing the Leo Collection Detroit. It looks like we may have missed the mark on making your stay more enjoyable. If there was something that we could improve on please let us know.

4/10 Poor

Jennifer

Great but not so comfortable beds
Everything was great but the bed was so uncomfortably hard. I’m still sore a day later from sleeping on it.
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 22, 2024
Hi Jennifer, Thank you for your feedback it will be shared with the team! Our beds are extra firm and we apologize that it wasn't to your comfort. I hope that the rest of your stay was enjoyable ;)

4/10 Poor

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointed
Their main floor has rooms and conference/party rooms. They had a party one of the nights that I had a business trip. It was loud all night and I was not able to sleep. The rooms are clearly not well sound proofed. The staff and the hotel itself were great, but I was disappointed as the hotel owners should know better not to place guests so close to loud party/events which clearly disrupt nearby rooms.
Stayed 1 night in Jan 2024
Response from Ruth Butler on Jan 22, 2024
Hi Andrew, thank you for your feedback I will make sure to share it with the team and the owners. I personally handled your concerns and had a conversation with the group in question and they immediately shut down the sound. I hope that you give us another chance soon!

8/10 Good

Amber

Traveled with partner
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Thank you for choosing the Leo Collection Amber! We hope to welcome you back again soon.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Thank you for choosing the Leo Collection James, we hope to welcome you back again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Sandra, thank you for the 10! We hope we have another opportunity to have you as our guest!

2/10 Terrible

rashawnda

Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Rashawnda, We're sorry that we failed to meet your needs. If you could share more details to share with our team please give us a call.

10/10 Excellent

VALINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Valine, thank you for choosing the Leo Collection. We hope that we have another opportunity to welcome you back again soon!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Thank you for choosing the Leo Collection James, we hope that we can welcome you back again soon!

10/10 Excellent

Alfre

Traveled with partner
Liked: Amenities
Great stay. Loved the room. No complaints. Only change would be we wished they would have had some robes in the room and warmer sheets , comforter, or a blanket. We stayed in the king corner room with jacuzzi tub. Really Enjoyed it.
Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Thank you for the 5 Alfre!! We're happy that you enjoyed your stay, I will share your feedback with the team. We hope we can welcome you back again soon!

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice place
Stayed 2 nights in Jan 2024
Response from Kindest on Feb 6, 2024
Hello Henry, Thanks for staying with us! We appreciate your feedback!

8/10 Good

Marcus

Traveled with family
Liked: Staff & service
Hotel is fine for the price. Renovating is happening so should be good when done. Front desk folks really kind and nice.
Stayed 2 nights in Jan 2024
Response from Kindest on Feb 6, 2024
Hello Marcus, Glad our front desk stay and pricing fit your needs! We hope to accommodate you again soon!

8/10 Good

Len

Stayed 1 night in Jan 2024
Response from Team Leo on Feb 20, 2024
Thank you for the 4 Len, hopefully we can get that 5 on your next stay :)

4/10 Poor

christine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kindest, on Feb 6, 2024
Hello Christine, Thanks for staying with us! We appreciate your feedback.

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Team Leo on Feb 20, 2024
Thank you for the 8 William! We hope we can welcome you back again soon.

4/10 Poor

Alexandre

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo café da manhã, banheiro sujo, recepcionista sem nenhuma simpatia
Stayed 2 nights in Dec 2023
Response from Team Leo on Dec 27, 2023
Thank you for your feedback, we apologize for not meeting your expectations, we will share this with our team!

6/10 Okay

Terance

Stayed 2 nights in Dec 2023
Response from Kindest Regards, on Feb 6, 2024
Thanks for staying with us Terance!

8/10 Good

Sheron

Stayed 2 nights in Dec 2023
Response from Team Leo on Dec 27, 2023
Thank you for the 4 Sheron, we hope we have another opportunity to welcome you back to the Leo Collection.

8/10 Good

Michael

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Team Leo on Dec 27, 2023
Thank you for the 4 Michael, we look forward to another opportunity to welcome you back again soon!

4/10 Poor

Tyra

Liked: Staff & service
Disliked: Room comfort
Unsatisfied customer
Not so good bed way too hard very uncomfortable. Linen on bed had me itching. Very strange men walking around that place. And last but not least train railroad is right behind the hotel which was noisy throughout the night.
Stayed 2 nights in Dec 2023
Response from Team Leo on Dec 27, 2023
Hi Tyra, Thank you for your feedback, we recognize that our beds are a firm mattress and won't suit everyone's needs. Our linen is laundered with a fragrant free detergent, we apologize that it was not suitable for your stay. We happily allowed you out of your 2nd night stay for you to find a more suitable hotel that could accommodate your needs.