Double Room, 2 Double Beds | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Super 8 by Wyndham Liverpool/Clay/Syracuse Area

2 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 209 out of 1004 reviews" "
Rating 8 - Good. 359 out of 1004 reviews" "
Rating 6 - Okay. 193 out of 1004 reviews" "
Rating 4 - Poor. 127 out of 1004 reviews" "
Rating 2 - Terrible. 116 out of 1004 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Charlie, Liverpool

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast?
Stayed 1 night in May 2024

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The motel has no elevator and we were told our room was on the second floor. Only when pressed was a first floor room offered. The smoke alarm hung by the wires from the ceiling, corrected during our stay. The toilet seat was too small for the toilet and the ceramic top did not fit. The toilet would not flush without vigorous plunging, (which explains why a plunger was in the room). The mattresses were too small for the bed platform; new mattresses were brought in during our stay. This motel appears to be changing ownership and we wish them well. However, I would NEVER consider staying here again.
Stayed 5 nights in May 2024
Response from Hotel Manager on May 25, 2024
Dear Guest,We are deeply sorry to hear about the numerous issues you encountered during your stay with us. Your experience falls far below the standards we aim to uphold, and we sincerely apologize for the inconvenience and discomfort you endured. Please know that we take your feedback seriously, and we are committed to addressing these issues promptly to ensure that future guests do not encounter similar problems. We understand your decision not to return, but we hope you will reconsider in the future, as we would welcome the opportunity to provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

2/10 Terrible

Sukeerthanaa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty carpets and dust everywhere. We reached late with the baby, so had to stay there as its non refundabme. Else would have never stayed there. Carpets are so dirty, cant even step on it, screens are torn. Bedsheets and blankets were not clean. Towels were dirty. Not even washed. Few hairs on the towel. Breakfast- not fresh. Just packed muffin, juice and tea.
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Sukeerthanaa,We're truly sorry to hear about the unacceptable conditions you encountered during your stay. Your experience does not meet the standards we strive for, and we deeply regret any inconvenience and discomfort it caused you and your family. Rest assured, your feedback will be addressed immediately with our housekeeping and breakfast teams to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
Dear Scott,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

2/10 Terrible

CHANDERPAL, toronto

Disliked: Property conditions & facilities
And somehow we both wanted to go back. We clearly mentioned that we are five people living in two rooms. But I still had to end up paying for the third bed in one of the rooms.
Stayed 1 night in May 2024
Response from Hotel Manager on May 21, 2024
Dear CHANDERPAL,We apologize for any confusion regarding the accommodation arrangement. Your feedback is important to us, and we'll ensure clearer communication in the future to better accommodate your needs. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Manager on May 16, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Jesse

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The building is old and in need of renovations. Room smelled funny and where trying to cover it up with an Even worse smelling air freshener. Bathroom did not have shower curtain. Fridge had not been cleaned recently, still had items from previous guests in it. Every drawer was filthy. AC unit had pieces missing and had not been cleaned in quite awhile. Parking was plentiful. Everything I brought with me is getting washed as soon as I get home.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

6/10 Okay

Joseph

Liked: Staff & service
Property is in need of an upgrade.
Stayed 3 nights in May 2024
Response from Hotel Manager on May 8, 2024
Dear Joseph,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

8/10 Good

Bridget

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on May 8, 2024
Dear Bridget,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Joanne,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

Sandy

Traveled with family
Disliked: Property conditions & facilities
This was not a great place. I'm glad we arrived late and left early. Our room was dirty and need a major ceiling repair. Breakfast consisted of a bag of bagels on the counter and a some orange juice.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 6, 2024
Dear Sandy,We are truly sorry to hear about your disappointing experience during your stay. Providing clean and comfortable accommodations, as well as a satisfactory breakfast selection, is essential to us, and it's disheartening to hear that we fell short in these areas. We apologize for the condition of your room and any maintenance issues you encountered, as well as for the limited breakfast options available during your visit. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 4, 2024
Dear Anthony,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 Okay

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are pleasant enough, but the odd numbered ones on the ground floor, are not very quiet. You have inconsiderate loud guests in the hallway; inconsiderate loud guests on the parking lot side, and if anyone is above you, the floors creak and shudder when they walk about, especially if they are up at 4:30 to catch a plane; breakfast is simply a breakfast ‘item’ - a mini muffin or tiny packaged pastry, plus juice coffee/tea.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Guest,Thank you for your feedback. We apologize for the noise disturbances you experienced and any inconvenience caused during your stay. Your comfort is important to us, and we'll take steps to address these issues to ensure a better experience for our guests. We'll also review our breakfast offerings to see how we can improve. We appreciate your input and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely,Hotel Manager

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Staff & service, amenities
front desk staff was watching basketball game on tv at high volume. i asked rhem at 1030 to rurn it down. asked again at 1120 and they refused at first, then complied. could here neighbors very clearly. car wash out back was noisy in the morning.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address the issues with the front desk staff and the noise from neighboring rooms and the car wash promptly. Our goal is to ensure a comfortable and enjoyable experience for all our guests, and we regret that we fell short of meeting your expectations. Please accept our apologies, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Manager

4/10 Poor

Rae-Ann

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 19, 2024
Dear Guest,Thank you for your feedback. We apologize for not meeting your expectations during your stay. Your comments are important to us, and we will address the issues you mentioned to improve our service. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager

2/10 Terrible

Adil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very and unclean, not expect decent breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Adil,We're truly sorry to hear about your disappointing experience with the cleanliness of our hotel and the quality of our breakfast. This is certainly not the experience we aim to provide for our guests. Your feedback is important to us, and we will address these issues immediately to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet and the staff was very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be clean and quiet, and that our staff was friendly and helpful during your stay. Providing a comfortable and welcoming experience is our top priority, and we're thrilled that we could meet your expectations. If your travels bring you back to our area, we'd love to welcome you back for another great stay.Sincerely,Hotel Manager

2/10 Terrible

Vaibhav

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 11, 2024
Dear Vaibhav,We're truly sorry to hear about your disappointing experience. We'd like to understand more about what went wrong so we can address the issues and ensure they don't happen again. Please reach out to us directly so we can make things right.Sincerely,Hotel Manager

6/10 Okay

Lesley

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Lesley,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 Okay

Arnie

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 9, 2024
Dear Arnie,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

Mark

Stayed for 1 night. My room was clean and front desk service was good. There were a couple minor maintenance issues. And breakfast was very sad (only option was honey buns).
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Mark,Thank you for your kind feedback. We're pleased to hear that you found your room clean and that you received good service from our front desk staff. However, we apologize for any minor maintenance issues you encountered and for the limited breakfast options. We'll use them to improve our offerings and ensure a better experience for our guests in the future. We hope to welcome you back for a more satisfying stay soon.Sincerely, Hotel Manager

8/10 Good

Anthony

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location to where I needed to go. Front desk help was friendly and humorous.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that our hotel's location suited your needs and that you found our front desk staff to be friendly and humorous. Providing excellent service and a welcoming atmosphere for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Cody, Haltom City

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t the dirtiest, but very worn. The outside was disgusting, the trash can outside had overflowing trash that never got emptied from check in to out.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. It's disappointing to hear that the room was worn and the outside area was not properly maintained. Providing a clean and comfortable environment for our guests is our priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

2/10 Terrible

Debbie

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 4, 2024
Dear Debbie,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

anna

Traveled with partner
Beds were very uncomfortable
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Ben,We apologize for any discomfort you experienced with our beds during your stay. Your feedback is valuable, and we will address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to improve your experience during future visits.Sincerely,Hotel Manager

4/10 Poor

Annette

Disliked: Cleanliness, property conditions & facilities
Room smelled, no coffee in morning, bathroom fan and paper dispensers broken, heat rattled all night. Charged $200 for one night because of eclipse.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding the room condition, lack of amenities, and the pricing is concerning, and we take it seriously. We will investigate these issues with our team to ensure improvements are made. Additionally, we regret any inconvenience caused by the elevated pricing during the eclipse period. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed overnight for a tournament. It was fine.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for choosing to stay with us during your tournament. We're glad to hear that your stay was satisfactory overall. If there's anything specific we can do to improve and earn a higher rating next time, please feel free to let us know. Your feedback is valuable to us, and we hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Bryan

Easy to find. Quiet area.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel easy to find and located in a quiet area. Providing a peaceful environment for our guests is important to us, and we're pleased that we could meet your expectations in this regard. We appreciate your comments and hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was lacking.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,We apologize that our breakfast did not meet your expectations during your stay. Your feedback is valuable to us, and we will review our breakfast offerings to ensure a more satisfying experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you during your next visit.Sincerely, Hotel Manager

8/10 Good

Shanyka

Stayed 1 night in Feb 2024
Response from Hotel Manager on Apr 15, 2024
Dear Shanyka,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we'll use it to continue improving our services. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Tammy, Ottawa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room 119 smelled like cat pee, toilet paper holder kept coming out of the wall each time we pulled the paper, sink plug was broken so we needed to use our metal nail file to lift the plug each time we opened water as the water would not drain. Carpet was dirty, there was white stains. Breakfast consisted of 2 choice of cereal, regular oatmeal in a pouch where you would pour hot water, sticky buns, empty jug of orange juice and coffee. Glad I brought food from home. Out of all my stats in a Super 8 in the past, this had to be the worst.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,We're deeply sorry to hear about the numerous issues you encountered during your stay in Room 119. This is certainly not the experience we aim to provide our guests, and we sincerely apologize for falling short of your expectations. Your feedback regarding the cleanliness, maintenance issues, and breakfast offerings will be addressed immediately with our team to ensure improvements are made. Please know that we take your comments seriously and will work diligently to prevent similar issues from occurring in the future. We truly appreciate your honesty and hope to have the opportunity to regain your trust on a future visit.Sincerely,Hotel Manager

6/10 Okay

christie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was nice
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear christie,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

2/10 Terrible

zilola

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Zilola,We're truly sorry to hear that your experience fell short of expectations. We value your feedback and would appreciate the opportunity to learn more about your concerns to improve our services. Please feel free to reach out to us directly so we can address any issues you encountered during your stay. Your satisfaction is important to us, and we hope to have the chance to make things right for you in the future.Sincerely,Hotel Manager

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were told we would have a free breakfast and there was none and that was one of her main reasons for booking this hotel. Also, we had to call the front desk three times because the people upstairs were so noisy and we didn’t get any sleep at all, I’m definitely going to be looking into getting a refund for this. Worst hotel stay ever
Response from Hotel manager on Mar 13, 2024
Dear Mélanie,We deeply regret the multiple disappointments you experienced during your stay. The lack of the promised breakfast, disturbances from noisy neighbors, and overall dissatisfaction with your stay are unacceptable. We take your feedback seriously and will address these issues immediately. Please accept our sincerest apologies for the inconvenience caused. We understand your frustration and will do our best to rectify the situation. Please feel free to reach out to discuss further options for compensation.Sincerely,Hotel Manager

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelt odd in the hallway. Parking lot had puddles everywhere. Fence around the property was old and rotting
Stayed 1 night in Mar 2024
Response from Hotel manager on Mar 11, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the unusual odor in the hallway, the condition of the parking lot, and the state of the fence around the property. Your comments are important to us, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely,Hotel Manager

10/10 Excellent

Cliff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is professional and respectful hotel is clean
Stayed 7 nights in Mar 2024
Response from Hotel manager on Mar 11, 2024
Dear Guest,Thank you for taking the time to share your positive feedback. We're thrilled to hear that you found our staff professional and respectful, and that you appreciated the cleanliness of our hotel. Your satisfaction is our top priority, and we look forward to providing you with another exceptional experience during your next visit.Sincerely,Hotel Manager

4/10 Poor

Mohammad

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Front desk staff unavailable and seem to be running around doing other chores. Smoke smell in hallways. Mediocre breakfast. Awkward queen metal exposed bed frame supporting a double mattress .
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Mohammad,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 Good

Lucas

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Lucas,Thank you for your positive review! We're glad to hear that you had a pleasant experience during your stay. Your feedback is important to us, and we appreciate your kind words. If there's anything specific you believe we can improve upon to earn that extra star, please let us know. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

6/10 Okay

Jason

Business traveler
Disliked: Staff & service, property conditions & facilities
High deposit
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 23, 2024
Dear Guest,We apologize for any inconvenience caused by the deposit. Please know that we strive to ensure a fair and transparent process for all guests. We appreciate your feedback and hope to provide you with a comfortable and enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Stephen

Business traveler
Liked: Staff & service
Overall a good value, would stay here again for the price I paid
Stayed 2 nights in Feb 2024
Response from Hotel manager on Feb 23, 2024
Dear Guest,We're delighted to hear that you found our hotel to be a good value! Thank you for your positive feedback, and we're thrilled that you would choose to stay with us again. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Maher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Maher,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear guest,Thank you for taking the time to share your rating with us. We're pleased to see that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra two points next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It said free breakfast juice and coffee heater vent broken combinations Were not meet lamp shades broken
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we will address the broken heater vent, lamp shades, and ensure that the promised combinations are met. Your feedback is invaluable as we strive to improve our services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Adelina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont usually give bad reviews but i have to here. The online pictures are amazing compared to reality. Smoke smelling everywhere. Frint desk people dont bother or care. I asked for an extra bath towel and it took forever. Was told he forgot. Rooms are dark and musty constant people yelling, laughing, running in halls i swear men walking in and out of rooms with women every hour. Breakfast consists of 2 cereal choices, tea, hot water, juice and mo coffee. Not worth it.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Guest,We sincerely apologize for the negative experience you had during your stay. It's disheartening to hear that the reality of our hotel did not meet your expectations based on the online pictures. We take your feedback seriously and will address the issues you mentioned with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we regret that we fell short in delivering a positive experience. We hope you will consider giving us another chance to provide you with the quality stay you deserve.Sincerely, Hotel Manager

6/10 Okay

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was terrible. Cold coffee and honey donuts only. Nothing else
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 1, 2024
Dear Paul,Thank you for sharing your feedback regarding the breakfast. We sincerely apologize for the disappointing experience you had. Your comments are valuable, and we'll address the issues to ensure improvements in the quality and variety of our breakfast offerings. We appreciate your honesty and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

4/10 Poor

Alexander, Hartington

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Alexander,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Zina, Syracuse

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 19, 2024
Dear Zina.Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

6/10 Okay

Scott, Vancouver

Disliked: Cleanliness
You get what you pay for.
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Scott,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Tysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Dolo
I enjoyed my trip my one day trip at that just to have some me time alone time down time just to think and relax and I did that at Super 8 where it was nice and quiet and my room was on the first floor .
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Tysha,Thank you for choosing Super 8 for your day of relaxation and me-time. We're delighted to hear that you enjoyed a quiet and peaceful stay on our first floor. Providing a serene environment for our guests is our priority, and we're pleased to know that you were able to think and relax during your visit. We look forward to welcoming you back for another rejuvenating experience.Sincerely, Hotel Manager

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was filthy, urine and pubic hairs on the toilet seat. They deducted my security deposit for absolutely no reason and I am unable to reach anyone thus far to dispute it. I’m attempting to call Travelocity about it now.
Response from Hotel Manager on Jan 3, 2024
Dear Guest,I'm sorry to hear about your unpleasant experience. It's important to address cleanliness and billing issues promptly. I hope you can resolve this matter with Travelocity's assistance. If you have any more specific concerns or need further help, please feel free to share, and I'll do my best to assist you.Sincerely,Hotel Manager