Studio, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of TownePlace Suites by Marriott Syracuse Liverpool

2.5 out of 5
TownePlace Suites by Marriott Syracuse Liverpool
8505 Pepperidge Way, Liverpool, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 311 reviews" "
Rating 8 - Good. 71 out of 311 reviews" "
Rating 6 - Okay. 23 out of 311 reviews" "
Rating 4 - Poor. 9 out of 311 reviews" "
Rating 2 - Terrible. 9 out of 311 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Steven

Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Traveled with family
Pool area nice! But needs more chairs
Stayed 1 night in Apr 2024
Response from Ralph DeMarzo, GM on Apr 26, 2024
Thank you! We appreciate your business and your suggestions.Best Regards,Ralph DeMarzo, GM

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay but i would have liked staff to empty the garbage.
Stayed 2 nights in Apr 2024
Response from Ralph DeMarzo, GM on Apr 24, 2024
Greetings,Thank you for choosing to stay with us and I appreciate your honest comments. Even though we may not do daily cleaning, we are always willing to respond to a request from our guests. We have reviewed your comments as a team discuss what we can do when guests are here. Thank you and have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

CHRISTIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by an employee who loves their job - made the entire experience pleasant.
Stayed 3 nights in Apr 2024
Response from Ralph DeMarzo, GM on Apr 24, 2024
Thank you for your kind words in your stay review, please know that it has been shared with the associate directly as well as the entire team. Thank you for your business and we look forward to your next stay with us! Have a great day!Best Regards,Ralph DeMarzo, GM

4/10 Poor

Darin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a hole in the TV and the bathroom door didn’t shut right because it was bent.
Stayed 2 nights in Apr 2024
Response from Ralph DeMarzo, GM on Apr 10, 2024
Greetings Mr. Hoyt,On behalf of the entire team,. I sincerly apoloigize for your getting booked into the room with the TV issue as even though we were heavily busy that entire weekend, we should have made this room the last option as well as reaching to the guest in advance to describe and discuss what we could have done. It is not and excuse and simply embarrassing that this happened as the damage was discovered that morning and we were working all day on a solution that we missed with you.I have discussed the situation with the entire team and we truly hopr we have another opportunity to provide you the stay experience you expect and deserve from a Marriott property.Best Regards,Ralph DeMarzo, GM Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ralph DeMarzo, GM on Apr 4, 2024
Thank you for your kind review and have a great day!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ralph DeMarzo, GM on Feb 27, 2024
Thank you for your review of your stay and we appreciate your choosing to stay with us! If there is anything we can do to provide you a better stay and earn your best score, please let us know. We hope to serve you once again the next time you are in the area, have a GREAT day!Best Regards,Ralph DeMarzo, GM

6/10 Okay

Stephanie

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The first room that I was given was not ready . All of the chairs were on the bed . And there were no sheets on any of the beds . It also was dishes out all over the kitchen area
Stayed 1 night in Feb 2024
Response from Ralph DeMarzo, GM on Feb 26, 2024
Greetings,There is simply no excuse for our error in checking you into a room that was not clean and ready for guest usage. I am sincerely sorry for our mistake. I am thankful for your business and truly hope that we get another opportunity to provide you the stay experience you expect and deserve. Have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ralph DeMarzo, GM on Feb 16, 2024
Thank you for your encouragement with your positive rating from your stay with us! We thank you for your choosing to stay with us and provided you with a clean and comfortable stay. We look forward to your next visit, have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Marcia

Stayed 2 nights in Feb 2024
Response from Ralph DeMarzo, GM on Feb 13, 2024
Thank you so much for your business and encouragement in your review. It has been shared with the entire team. We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo,GM

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me n my partner was happy because the place was clean, good breakfast!, staff was great! Definitely will be back again n again 😀❤️❤️❤️❤️❤️
Stayed 1 night in Feb 2024
Response from Ralph DeMarzo, GM on Feb 13, 2024
Thank you so much for your business and encouragement in your review. It has been shared with the entire team. We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo,GM

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Ralph DeMarzo, GM on Feb 13, 2024
Thank you so much for your business and encouragement in your review. It has been shared with the entire team. We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo,GM

10/10 Excellent

robert

Stayed 1 night in Dec 2023
Response from Ralph DeMarzo, GM on Feb 13, 2024
Thank you so much for your business and encouragement in your review. It has been shared with the entire team. We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo,GM

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ralph DeMarzo, GM on Feb 13, 2024
Thank you so much for your business and encouragement in your review. It has been shared with the entire team. We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo,GM

10/10 Excellent

Adriana

Liked: Cleanliness
Breakfast needs to improve. Not good
Stayed 1 night in Jan 2024
Response from Ralph DeMarzo, GM on Feb 13, 2024
Thank you so much for your business and encouragement in your review. It has been shared with the entire team. We are always reviewing our breakfast offerings as well. We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo,GM

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Amenities and Terrific Location
This hotel room had absolutely everything I needed, from cookware to work space to a comfy bed and spacious bathroom. Its location was fantastic, with grocery stores, shops, and restaurants all super close by. Yet it was very quietly located in a cul de sac. I will definitely stay here again if in the area.
Stayed 2 nights in Jan 2024
Response from Ralph DeMarzo, GM on Feb 13, 2024
Thank you so much for your business and encouragement in your review. It has been shared with the entire team. We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo,GM

10/10 Excellent

Deanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely personable and cheerful. Everything went smooth and easy. The breakfast was organized and had a huge variety of quality items. Loved it there!
Stayed 1 night in Jan 2024
Response from Ralph DeMarzo, GM on Jan 16, 2024
Greetings,Thank you so much for your positive and encouraging review of your stay with us, it has been passed on to the entire team! We are grateful for your business and look forward to your next visit. Have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Linsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ralph DeMarzo, GM on Jan 16, 2024
Thank you so much for your business and your positive review! We appreciate it and look forward to your next stay, have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Clifford

Traveled with family
Stayed 1 night in Dec 2023
Response from Ralph DeMarzo, GM on Jan 16, 2024
Thank you so much for your positive review of your stay. We are grateful for your business and look forward to your next stay with us!Best Regards,Ralph DeMarzo, GM

6/10 Okay

Chad, Orleans

Stayed 1 night in Nov 2023
Response from Ralph DeMarzo, GM on Jan 16, 2024
We appreciate your business and we are very sorry that you had experienced any issues during your stay. It is my hope you brought it to our attention before you left. We look forward to another chance to provide you the stay experience you expect and deserve. Have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay. Loved the use of the two rooms and the kitchen. We will be back.
Stayed 1 night in Nov 2023
Response from Ralph DeMarzo, GM on Nov 30, 2023
Thank you for your positive and encouraging feedback from your stay with us. It has been passed on to the entire team. We appreciate your choosing to stay with us and look forward to your next visit, have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was SO nice and professional the entire stay. Breakfast was good and the rooms were cozy. Will definitely stay again.
Stayed 5 nights in Nov 2023
Response from Ralph DeMarzo, GM on Nov 30, 2023
Thank you so very much for choosing to stay with us, we appreciate your business. I have passed your positive and encouraging review to the entire team as well, thank you again! Have a GREAT day!

6/10 Okay

Kyle

Stayed 1 night in Nov 2023
Response from Ralph DeMarzo, GM on Nov 21, 2023
Greetings,Thank you for your constructive review of your stay and I apologize for any issue experienced. We certainly hope to have another chance to provide you the hotel stay experience you expect and deserve.Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Jennifer, NORTH SYRACUSE

Stayed 1 night in Nov 2023
Response from Ralph DeMarzo, GM on Jan 16, 2024
Hello and THANK YOU for your positive rating for your stay with us! We are grateful for your business and look forward to your next visit to the area.Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Lindsay, olathe

Stayed 7 nights in Nov 2023
Response from Ralph DeMarzo, GM on Nov 17, 2023
Greetings,We appreciate your choosing to stay with us! Thank you for your encouraging positive rating from your stay. We look forward to your next stay with us, please have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Dharani Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ralph DeMarzo, GM on Nov 16, 2023
Thank you for choosing to stay with us, we are grateful for your business!I have passed your positive, encouraging stay rating with the entire team, have a GREAT day!Best Regards,Ralph DeMarzo, GM

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and nice overall.
Stayed 1 night in Nov 2023
Response from Demetrius Paul on Nov 5, 2023
n behalf of the entire hotel team, I want to thank you for sharing about your previous stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area pretty & very nice room Amazimg breakfast in my opinion, I LOVE LOVE LOVED the spicy Siracha sauce. Please do tell me the name of it so I can purchase it back at home!!! Thanks :)
Stayed 1 night in Oct 2023
Response from Demetrius Paul on Nov 5, 2023
n behalf of the entire hotel team, I want to thank you for sharing about your previous stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Karl and Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have booked this location several times and once again this stay was very pleasant
Stayed 4 nights in Oct 2023
Response from Ralph DeMarzo, GM on Oct 14, 2023
Thank you so much for your continuing to stay with us and you positive stay reviews! I have shared them with the entire team and it encourages all of us, thank you. We look forward to your next visit and please have a GREAT day!Best Regards,Ralph DeMarzo, GM

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downgraded and no compensation
My stay overall was good but at check in this was a suprise for someones birthday and my king was downgraded to 2 queens.. That was not what I picked and got and paid for ahead of time .. I was super disappointed to be downgraded to two queens.. especiall vecause it was a suprise gift!
Stayed 1 night in Sep 2023
Response from Ralph DeMarzo, GM on Sep 29, 2023
Greetings,I apologize for the room type change during your stay but it is important to note that using a third party website to make a reservation, it is subject to availability and business demands does at times will cause a room-type change. The best way to guarantee getting the room type you want is to call the hotel directly. I apologize for the inconvenience and we hope to get an opportunity to serve you again. Thank you for your staying with us and have a GREAT day!Best Regards,Ralph DeMarzo, GM

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean & spacious& the staff great
Stayed 3 nights in Aug 2023
Response from Ralph DeMarzo, GM on Sep 29, 2023
Thank you for taking the time to review your stay and we appreciate your kind words. We are grateful for your choosing to stay with us and look forward to another chance to serve you and hopefully earn your best rating. Please have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

Daniel, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please add an additional non-Tesla EV charger to the parking lot.
Stayed 2 nights in Aug 2023
Response from Ralph DeMarzo, GM on Sep 29, 2023
Thank you very much for your business and encouraging review from your stay! I appreciate your suggestion and our company is working on changing and adding newer Tesla chargers for all of our 74 hotels. Have a GREAT day!Best Regards,Ralph DeMarzo, GM

6/10 Okay

sherry, new hyde park

Disliked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Demetrius Paul on Aug 26, 2023
Thank you for sharing your feedback about your previous stay at our property. Your feed back has been shared with the entire staff.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ralph DeMarzo, GM on Aug 8, 2023
Thank you for your review. We appreciate your business and look forward to serving you again one day. We hope to provide an even better experience next time.Thank you,Ralph DeMarzo, GM

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, setup of the rooms was perfect for people there for business reasons.
Stayed 1 night in Jul 2023
Response from Ralph DeMarzo, GM on Jul 24, 2023
Greetings,Thank you so much for your kind words and for choosing to stay with us! We look forward to serving you again the next time your travels take you through this area. Have a GREAT day!Warm Regards,Ralph DeMarzo, GM

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ralph DeMarzo, GM on Jul 24, 2023
Greetings,Thank you for taking the time to review your stay with us and for your business! Please feel free to advise us as to what we can do better for you the next time your travels bring you to this area. We would love an opportunity to earn an even better score, have a GREAT day!Best Regards,Ralph DeMarzo, GM

8/10 Good

Tom

Stayed 2 nights in Jun 2023
Response from Ralph DeMarzo, GM on Jul 24, 2023
Greetings,Thank you for taking the time to review your stay with us, we are grateful for your business! We are working to provide each guest with the stay experience you expect and deserve. Have a GREAT day!Best Regards,Ralph DeMarzo, GM

8/10 Good

Bruce

Stayed 3 nights in Jun 2023
Response from Ralph DeMarzo, GM on Jul 24, 2023
Greetings,Thank you for choosing to stay with us and for your positive and encouraging review. It has been shared with the entire team and we look forward to your next stay with us. Have a GREAT day!Best Regards,Ralph DeMarzo, GM

6/10 Okay

Ronald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room that was assigned to my family and myself was the most distant room on the highest floor of the hotel (4th floor). With a disabled person in a wheelchair, this was not convenient. Also, the toilet didn't operate. When we had to use the toilet, we had to use the public bathroom in the lobby of the first floor.
Stayed 1 night in Jun 2023
Response from Ralph DeMarzo, GM on Jun 5, 2023
Greetings,I apologize for the inconvenience for your stay with us. Please know that if we were advised of your having someone with you in a wheelchair prior to your arrival, we have accessible rooms on lower floors. I did discuss your stay issues with 2 Front Desk team members that were here all weekend and they both do not remember anyone bringing these issues to their attention. Please know that if we knew of any special needs at arrival, we would have done all we can to accommodate, even though we were busy this weekend. On behalf of the entire team, I sincerely apologize for the stay experiences you had during your stay. You stay was reviewed with the entire team and we do hope we have another chance one day to provide the stay experience you expect and deserve. Thank you for your business and have a GREAT day!Warm Regards,Ralph DeMarzo, GM

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Ralph DeMarzo, GM on Jun 5, 2023
Thank you and have a GREAT day! We appreciate your business.

8/10 Good

Pamela

Stayed 1 night in May 2023
Response from Ralph DeMarzo, GM on Jun 23, 2023
Greetings,Thank you very much for your encouraging and positive review from your stay. We appreciate your business and look forward to serving you again the next time your travels bring you to the area. Have a GREAT day!Best Regards,Ralph DeMarzo, GM

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very easy to many stores and highways
Stayed 3 nights in May 2023
Response from Ralph DeMarzo, GM on May 22, 2023
Thank you for choosing to stay with us and for your positive, encouraging rating! We look forward to your next visit. Have a GREAT day!

10/10 Excellent

Rovshan

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to
Stayed 3 nights in May 2023
Response from Ralph DeMarzo, GM on May 21, 2023
Thank you for your positive review! We appreciate the encouragement and look forward to your next stay. Have a GREAT day!

10/10 Excellent

Luis

Stayed 2 nights in Apr 2023
Response from Ralph DeMarzo, GM on May 22, 2023
Thank you so much for your encouraging review. We appreciate your business and look forward to your next visit!

10/10 Excellent

Joseph, baldwinsville

Stayed 4 nights in Apr 2023
Response from Ralph DeMarzo, GM on May 21, 2023
Thank you for your positive and encouraging review from your stay. We are grateful for your business and look forward to your next visit!

8/10 Good

Tim

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice staff, fairly clean and nice hotel. Unfortunately, walls are very thin and with guests above, kids around in other room, it was a long, tiring night.
Stayed 1 night in Apr 2023
Response from Demetrius Paul on Apr 30, 2023
Your feedback is greatly appreciated. Thank you for taking the time to inform us of any issues you faced. The noise you faced is below our standards and I do apologize for the inconveniences you faced. Management have been made aware so further steps can be made to prevent future disturbances. I hope you decide to stay with us again in the future, Have a great day!

10/10 Excellent

Daniel

Stayed 1 night in Apr 2023
Response from Demetrius Paul on Apr 30, 2023
Thank you for taking the time out and giving us feedback. You loyalty is greatly appreciated and I look forward to your next visit.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ralph DeMarzo, GM on Mar 21, 2023
Thank you for your positive review from your stay with us, we greatly appreciate and are encouraged by your rating! We are happy to see that you enjoyed your stay as we are grateful for your business. We look forward to your next stay with us. Have a GREAT day!Warm Regards,Ralph DeMarzo, GM

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ralph DeMarzo, GM on Mar 20, 2023
Thank you for your positive and encouraging rating from your stay with us! Please know that it has been shared with the entire team and we greatly appreciate your business and taking the time to rate your stay. We look forward to your next visit! Have a GREAT day!Warm Regards,Ralph DeMarzo, GM