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Reviews of Club Quarters Hotel, St. Paul's

4 out of 5
Club Quarters Hotel, St. Paul's
24 Ludgate Hill, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 417 out of 1009 reviews" "
Rating 8 - Good. 301 out of 1009 reviews" "
Rating 6 - Okay. 155 out of 1009 reviews" "
Rating 4 - Poor. 77 out of 1009 reviews" "
Rating 2 - Terrible. 59 out of 1009 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, good breakfast, great location.
Stayed 1 night in May 2024

10/10 Excellent

Kasongo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, a good size and very clean. Staff were also really friendly.
Stayed 1 night in Apr 2024
Response from DC on May 9, 2024
Thank you for taking the time to review us Kasongo. We are glad to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guests. We look forward to welcoming you back at Club Quarters St Pauls

8/10 Good

Gary

Liked: Cleanliness, staff & service
construction of lobby was a problem at first
Stayed 4 nights in Apr 2024
Response from DC on May 9, 2024
Hi Gary,Thank you for taking the time to review us. We are glad to know you were pleased with your overall stay despite the inconvenience with our ongoing lobby refurbishment.We look forward to welcoming you back at St Pauls on your next trip to London. kind Regards,CQ Team

10/10 Excellent

Robert

Business traveler
Liked: Amenities, property conditions & facilities
Under renovation right now but still a great stay
Stayed 7 nights in Apr 2024
Response from DC on May 7, 2024
Thank you for your feedback Robert! It is lovely to hear that you had a great stay! We look forward to welcoming you back at Club Quarters St Paul in the near future. Kind Regard's, St Paul's Team

8/10 Good

Leon

Liked: Cleanliness, staff & service
Cleanliness
Stayed 5 nights in Apr 2024
Response from DC on May 7, 2024
Thank you for your feedback Leon. We are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back at Club Quarters St Paul in the near future. Kind Regard's, St Paul's Team

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently undergoing a revamp and was lucky enough to stay in one the newly refurbished rooms which was lovely. Really wish I’d asked for the names of the 2 young ladies on reception as they are amazing delivering excellent customer service during our stay. My 3rd stay at this hotel and hopefully won’t be too long until my 4th.
Stayed 2 nights in May 2024
Response from DC on May 7, 2024
Thank you for taking the time to review us David. We are delighted to hear that you enjoyed our new refurbished rooms and that you found our team to be amazing. We love to hear about our guests receiving great service. We look forward to welcoming you back at Club Quarters St Paul in the near future. Kind Regard's, St Paul's Team

10/10 Excellent

Tetiana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location for exploring the city
Stayed 2 nights in May 2024
Response from St Pauls on May 6, 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guestsWe are glad you enjoyed staying in one of our newly refurbished roomsWe look forward to welcoming you backBest

8/10 Good

johnny

Traveled with partner
Liked: Amenities
Little old
Stayed 1 night in Apr 2024
Response from St Pauls on May 6, 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guestsWe are glad you enjoyed staying in one of our newly refurbished roomsWe look forward to welcoming you backBest

8/10 Good

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, clean and tidy, staff weee friendly and welcoming.
Stayed 1 night in Apr 2024
Response from St Pauls on May 8, 2024
Thank you for taking the time to complete our survey. We are glad to know you were pleased with your overall stay. I appreciate your comments and will share them with the team so we can address the points raisedThe first phase of our refurbishment program has now started and we already have three floors competed with new beautifully appointed rooms. Please do let us know when you return and we will make sure you are allocated one of the new rooms so you can sample the new productWe look forward to welcoming you back

10/10 Excellent

heidi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 2 nights in Apr 2024
Response from DC on May 9, 2024
Thank you for taking the time to review us Heidi. We are delighetd to know you were pleased with your overall stay. Your survey will be shared with our team to show your appreciation for their daily efforts to provide the service expected by all our guests.We look forward to welcoming you back at Club Quarters St Pauls on your next trip to London.

8/10 Good

Keneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FD on Apr 17, 2024
Thank you for your review. We are glad you had an overall positive stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Apr 2024
Response from FD on Apr 17, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Treena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to great attractions Staff very attentive and quick to help
Stayed 6 nights in Apr 2024
Response from FD on Apr 17, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

10/10 Excellent

Paul, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good food and drink very close. Easy walk to tube station. Very nice room, helpfu, l courteous staff. Will stay there next time.
Stayed 7 nights in Mar 2024
Response from FD on Apr 17, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in London and a good experience with the staff. Had a problem with the shower and it took a few days to sort it out which is the only reason I did not rate them a 5. We would stay here again.
Stayed 3 nights in Mar 2024
Response from FD on Apr 17, 2024
Thank you for your feedback. We are glad you had an overall positive experience. Please accept our apologies for any inconvenience caused during your stay.We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

6/10 Okay

Tessa

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was a very convenient property in a lovely area with a very helpful and kind staff. Requests were always dealt with within minutes and upon check in the room seemed clean. The main issue was with housekeeping. They don’t come unless requested and even when full service was requested they came and picked up dirty towels off the floor and hung them back up without changing them, all garbage was left after full service house keeping and the dish wares were not washed despite there being no dishwashing liquid in the room. The biggest issue I have is my daughter is now being treated for a rash that we suspect to be from the pull out bed. This is a real shame because the hotel itself was otherwise really good and seems to be newly renovated. Please look at housekeeping practices and improve on this a bit and it will be 5 star
Stayed 5 nights in Mar 2024
Response from FD on Apr 17, 2024
Thank you for taking the time to share your recent experience. Please accept our apologies for the inconvenience caused due to some shortfall in service. We will focus on the issues highlighted in order to provide an improved experience to all our future guests. We hope to welcome you back soon.Kind regards,The CQ St. Paul's team

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service
We had a sink drain that did not drain, the stopper was broken. The pull out mattress in chair/bed was old. I saw updates were coming. I would very much look forward to the updates. The staff did not inform us of lounge with snacks/drinks in there and that would have been nice. I found it on last day.
Stayed 3 nights in Mar 2024
Response from FD on Apr 17, 2024
Thank you for your feedback. We are, in fact, in the final stages of the refurbishment process and this is due to be complete very soon.Please accept our apologies for the inconvenience caused during your stay. We look forward to welcoming you back soon.Kind regards,The CQ St. Paul's team

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on Apr 18, 2024
Thank you for your feedback. We are glad you had an overall pleasant stay with us.We look forward to welcoming you back soonKind regards,The CQ St. Paul's team

6/10 Okay

CHRISTOPHER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the price it was fine, the bed and pillows were comfy, the bathroom was clean, check in on the tablet was rapid. On the downside, the carpets and walls need deep cleaning and painting, the smell of industrial cleaner in the corridors wasnt nice and the air con didn't work so they gave me a radiator. So.... ok.
Stayed 1 night in Mar 2024

2/10 Terrible

SURJ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DC on May 7, 2024
Thank you for your feedback Surj! It is much appreciated. We look forward to welcoming you back to Club Quarters St Paul’s in the near future.All the best,St Paul’s Team

6/10 Okay

Keneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Surroundings
Stayed 3 nights in Mar 2024

8/10 Good

Zulaika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe and comfortable during our stay at CQ St.Paul’s. It is a well positioned and comfortable hotel with kind, helpful and friendly staff. We had our best sleep in a hotel, the beds are comfortable, the linen is fresh and the pillows are perfect. The rooms are spacious, with good sized, clean bathrooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Dimitris

Stayed 1 night in Mar 2024
Response from FD on Apr 18, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regards,The CQ St. Paul's team

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from DC on May 7, 2024
Thank you for your feedback Andrea! It is much appreciated. We look forward to welcoming you back to Club Quarters St Paul’s in the near future.All the best,St Paul’s Team

6/10 Okay

Phil

Stayed 1 night in Jan 2024
Response from JD on Feb 13, 2024
Thank you for your feedbackPlease accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location for a reasonably priced hotel room. Looks like it’s had a recent makeover as well which is good. Self-service check-in is a pretty seamless process and there are people on hand if you get stuck
Stayed 1 night in Jan 2024
Response from TA on Jan 22, 2024
Dear guest, Thank you for your feedback. We are pleased to hear you enjoyed your stay with us and we hope to see you again!Kind Regrads,St Pauls CQ

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
First and last stay at this rundown hotel. I would struggle to award it 2 stars...
Stayed 1 night in Jan 2024
Response from JD on Jan 12, 2024
It appears you had a negative experience on your recent stay with us. We are sorry to hear that, please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Kelsey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros: Room Comfort: The bed and pillows are comfortable, the room is spacious, good ventilation, and sufficient lighting. Cleanliness: Clean and tidy. Convenience of transportation: 5 minutes to the station. Additional services: Free coffee and water in the lobby, free self-service washing machine and dryer with laundry detergent provided. However, there is only one self-service washing machine and dryer available. Luggage storage is available. Cons: Room soundproofing: Very poor soundproofing, there is a nearby church with loud bells. Room temperature: The room is relatively hot, there is no air conditioning.
Response from JD on Jan 12, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

4/10 Poor

Essam

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is no window and need more cleaning. The breakfast is plain and cold The only thing is good about this hotel is convenient and walkable distance to everything I have been traveling around the world but never seen something like this.
Stayed 4 nights in Dec 2023
Response from JD on Jan 9, 2024
Thank you for your feedbackPlease accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Hiba

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and helpful, Rooms were clean. The area was good, some places were walkable but we mostly relied on public transportation, which was very easy to navigate. Would recommend!
Stayed 4 nights in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and great location!
Stayed 1 night in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback.We are glad you had an amazing stay with us at our hotel in St Pauls.We hope to welcome you back very soon!Regards, FD

6/10 Okay

Usama

Traveled with family
Disliked: Property conditions & facilities
Good location but the hotels is dated and needs uplifting.
Stayed 1 night in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We are working on different fronts to improve the product and services we provide and are in the final design stages of our refurbishment which has already started.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

4/10 Poor

Samuel

Stayed 1 night in Dec 2023
Response from JD on Jan 17, 2024
Thank you for your feedback.It appears you did not enjoy your stay with us, we apologise for any inconvienience caused.Best regards, FD

10/10 Excellent

Heather L.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our CQ stays from NYC to London!
Stayed 2 nights in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback, we are glad you had enjoyed your stay with us in St Pauls London.We hope to welcome you back to Club Quarters!Regards, FD

2/10 Terrible

Zohaib

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very outdated, the furniture is very old. The bathroom needs a good clean, the shower in particular. The mattress was terrible to sleep on, no actual support, the pillow covers are way too small for the pillows, definitely needs change. The towels are paper thin and need to be changed. Only one hand towel give for a double room , not sure how that works. The carpet needs to be changed so do the curtains. This hotel is advertised as a 4 starts, unfortunately i would not give it even 2 starts ! Dirty, outdated carpet but no slippers provided ? or bathrobes for a 4 stars hotel in center London ? Self checking and checkout provided, really didn't see the point in upgrading to such a system when the hotel does not get the basics right. Very disappointing stay and never again.
Stayed 1 night in Dec 2023
Response from CQ ST Pauls on Dec 20, 2023
hello Zohaib,thank you for your review, we apologise for not meeting your expectations this time. We are currently undergoing full refurbishment and refreshing all our rooms. We will be able allocate our guests in a newly refurbished rooms for outmost experience. We appreciate your comments, and rest assured we are working hard towards many improvements.kind regardsClub Quarters St Pauls

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your rating.We hope you plan to stay with us at Club Quarters in the future.Regards, FD

4/10 Poor

Deborah

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to my office. But feels old and looks like requires an remodel.
Stayed 1 night in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Jennifer, Phoenix

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel for both tourists and business travels alike. The rooms are reasonably sized and very comfortable. The property provides refillable water bottles and filtered water on every floor, which is a nice feature when traveling so you can stay hydrated and not buy a ton of water bottles to carry around while sightseeing. The main floor lounge offers a nice selection of coffees and teas, a business work area with a printer and USB ports. T
Stayed 2 nights in Nov 2023
Response from JD on Jan 4, 2024
Thank you for your feedback.We are glad you ha agreat stay with us and the experience we have to offer to our guests.We hope to welcome you back in the future.Regards, FD

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't
The most terrible nights stay in a hotel in years!at 2am water tank near my room 444 filled with a screaming sound and it promptly did it at 4am. The air-conditioning takes 10 minutes to switch off and is really noisy
Stayed 1 night in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are sorry to hear that the A/C was not working properly Please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Lois Anne

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in London
Nice simple hotel, great location and close to most tourist spots.. public transport nearby, bus, trains, hootbus,
Stayed 2 nights in Dec 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location! Also loved the refillable water stations
Stayed 5 nights in Sep 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

2/10 Terrible

robert

Stayed 2 nights in Nov 2023
Response from JD on Jan 4, 2024
It appears you had a negative experience on your recent stay with us. We are sorry to hear that, please accept our apologies for any inconvenience caused.We hope to see you again soonKind regardsThe CQ St Paul’s team

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and in general the staff were good, just breakfast a bit slow. Not the hotels fault but i wish i knew beforehand that yiu can hear St Pauls bells chiming 4x an hour
Stayed 1 night in Nov 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

2/10 Terrible

jane

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Window left open and the noise from traffic bad. Asked for reception to close it as key needed but it wasn’t done. Toilet made noise all the time and someone in hotel was smoking weed as it was coming thro air vents. We were in room 517. Wouldn’t go back
Stayed 1 night in Nov 2023
Response from JD on Jan 4, 2024
Thank you for taking the time to share your recent experience.Please accept our apologies for the inconvenience caused due to some shortfall in service.We will focus on the issues highlighted in order to provide an improved experience to all our future guests.Kind regardsThe CQ St Paul’s team

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like CQ staff always helpful - riom clean tidy and quiet - nice Continental breakfast too
Stayed 1 night in Nov 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location, room was basic but a good size and functional. Desk in the room was huge, would have been good if it was a business trip. Liked the automated check in procedure. Staff were very cheerful, happy and helpful. Would have been nice if there was a bar.
Stayed 1 night in Nov 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

10/10 Excellent

Romaine

Stayed 1 night in Nov 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had a pleasant stay with us.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team

8/10 Good

Barry Minshull

Traveled with group
Property ok but did not like them Charging £50 deposit incase of any breakages ive never stayed in a place does this and i have not received it back as yet
Stayed 1 night in Nov 2023
Response from JD on Jan 4, 2024
Thank you for your feedback. We are glad you had an overall positive experience.We look forward to welcoming you back soonKind regardsThe CQ St Paul’s team