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Reviews of Comfort Inn Hyde Park

3 out of 5
Comfort Inn Hyde Park
73 Queensborough Terrace, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 172 out of 940 reviews" "
Rating 8 - Good. 452 out of 940 reviews" "
Rating 6 - Okay. 216 out of 940 reviews" "
Rating 4 - Poor. 62 out of 940 reviews" "
Rating 2 - Terrible. 38 out of 940 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Don

Liked: Cleanliness, staff & service
Staff are nice. Location for me was perfect. If you have a room on the top floor be prepared to scale a steep staircase. The breakfast was basic and the hair dryer was broken. Shame because I was soaked after a day of rain. I might consider returning because the location (edge of Hyde Park) is so good.
Stayed 1 night in Mar 2024
Response from Reservation Team on Mar 15, 2024
Dear Don, Thank you for your wonderful feedback. We will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservation Team on Feb 18, 2024
Dear Elizabeth, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards,

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
It had everything I needed for my overnight stay in London. The staff were helpful, the room small but comfortable and adequate, the breakfast was plentiful with a good selection.
Stayed 1 night in Jan 2024
Response from Reservation Team on Jan 25, 2024
Dear Alan, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards,

2/10 Terrible

LISBET

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reservation Team on Dec 25, 2023
Dear Guest, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards,

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Elevator means no elevator.
The hotel webpage said " Installing new elevator". As a native English speaker, I interpreted this to mean a second elevator. I read a review to learn there was no elevator. I have an ankle injury and pleaded with management to put me on ground floor. The reception attendant was rude and smug telling me that I should have read the fine print before booking. He put me on first floor, with 1.5 flights of stairs. I asked every night to change my room to ground floor should there be a vacancy. Deaf ears. I saw one of the rooms turn over. Another complaint was the AC in the room. It was noisey and difficult to set. Either too hot or too cold. The bathroom was small. The sink had no top for toiletries. There was no towel rack. The breakfast was just snacks and the eating room cramped and not well laid out. Too many elbows trying to get to the food. I would not recommend. There are other hotels in the area with elevators, better food, working ACs, and decent bathrooms.
Stayed 6 nights in Dec 2023
Response from Reservation Team on Dec 14, 2023
Dear John, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 Good

Brooke

Liked: Cleanliness, staff & service
No elevator - was a challenge to drag luggage up 4 flights of stairs
Stayed 1 night in Sep 2023
Response from Reservation Team on Oct 5, 2023
Dear Brooke, thank you for your feedback. We really appreciate that and we hope we will see you again. Kind regards, Reservation team

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great breakfast offered
After long flight from Australia, they gave us check in at 10am which was handy. Room was very small but did the job. Elevator out of service so walking up 4 levels of stairs with our 3 kids with bags was hard work. Great location, close to metro station and plenty of restaurants and bars around. Excellent breakfast offered and staff were friendly and helpful.
Stayed 3 nights in Sep 2023
Response from Reservation Team on Oct 2, 2023
Dear Darren, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 Terrible

Dinesh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disaster
this hotel did not have a working Elevator . we had to carry 2bags of 23 kg each and our hand luggage up to the 06th floor and back . the steps were getting steeper and narrower as u climb up . hotel staff did not help at all . actually we did not see any staff other than 01 person at front office who suggested we could leave our bags in the breakfast area if we wish . worst hotel stay ever..
Stayed 1 night in Sep 2023
Response from Reservation Team on Sep 21, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 Terrible

Lisseth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Mala atención del personal, sin ascensor y pequeña
Stayed 1 night in Sep 2023
Response from Reservation Team on Sep 19, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 Good

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location. Great staff. The only downside was no elevator.
Stayed 3 nights in Sep 2023
Response from Reservation Team on Sep 16, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

10/10 Excellent

Bhupinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was humble and helpful. Comfortable stay.
Stayed 3 nights in Sep 2023
Response from Reservation Team on Sep 15, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 Terrible

Graziela

Business traveler
Disliked: Cleanliness, staff & service, amenities
terrible customer service
Stayed 1 night in Sep 2023
Response from Reservation Team on Sep 15, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 Terrible

Evelyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not mention that elevator was not working, gave us a 5th floor and NOBODY help carry my bags upstais, also someone open the door when the DO NOT DISTURB sign was placed on the outside door and saw me naked
Stayed 1 night in Sep 2023
Response from Reservation Team on Sep 11, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 Okay

Martine

Traveled with family
Liked: Staff & service
Next to Hyde Park and Notting Hill, far from center theaters 90 mns walking. Rooms VERY small. bathroom for one person at the time. Booking with Voyages Air Canada very expensive, would have been much cheaper by ourselves. People talk in the evening in the street, had to close the windows.
Stayed 7 nights in Aug 2023
Response from Reservation Team on Aug 26, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reservation Team on Aug 21, 2023
Dear Guest, Thank you for your feedback,. We hope to see you again. Kind Regards

10/10 Excellent

Affaan

Stayed 3 nights in Aug 2023
Response from Reservation Team on Sep 1, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 Good

samantha

Stayed 1 night in Aug 2023
Response from Varun on Aug 27, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again.

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Reservation Team on Aug 3, 2023
Dear Guest, Thank you for your feedback. We hope to see you again. Kind Regards

10/10 Excellent

reagon

Stayed 2 nights in Jul 2023
Response from Reservation Team on Jul 29, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed at the uppermost floor, the 5th floor, and the lift is not functioning! Not to mention that going to the room feels like you are on a maze! Imagine a traveller with a suitcase and a heavy backpack. Not recommending this place.
Stayed 3 nights in May 2023
Response from Reservation Team on Jul 25, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 Terrible

haseeb

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is incredibly rude. There was no lift. The staff didn't want to help with carrying our luggage. The hotel ad on expedia does not mention that the lifts are broken and that renovation to the paint is going on. It does not mention the room size. Rooms were tiny. The refund policy is not up to date either and we were forced to pay for the day despite arriving well in advance of the check-in time. Would never recommend for poor service. Only mistake we made was not looking at the other reviews of this shabby "hotel". Quite a few similar complaints by others.
Stayed 3 nights in Jul 2023
Response from Reservation Team on Jul 23, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, room clealiness and overall hotel condtion was good, staff was kind, good breakfast
Stayed 6 nights in Jul 2023
Response from Reservation Team on Jul 19, 2023
Thanks for staying with us. We appreciate your kind feedback!

10/10 Excellent

David

Stayed 4 nights in Jul 2023
Response from Reservation Team on Jul 11, 2023
Thanks for staying with us. We appreciate your feedback!Thank you

8/10 Good

Jorge Segundo

Stayed 7 nights in Jun 2023
Response from Reservation Team on Jul 29, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 Okay

John

Traveled with partner
Disliked: Property conditions & facilities
Room was very small. Water pressure was horrible.
Stayed 5 nights in Jun 2023
Response from Reservation Team on Jul 6, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 Terrible

Diana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
HAS NO ELEVATOR! Stairs are narrow and steep, it was so dangerous to lug luggage up and down 5 flights of stairs. Plenty of staff around and no one will help you. This is only mentioned very low on the booking page. Breakfast was mediocre at best. Room was tiny, pretty much the size of the bed. I have stayed at way better places in the area for what I paid here.
Stayed 5 nights in Jun 2023
Response from Reservation Team on Jul 4, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was not even up to code. The elevator did not work and things like vacuums and garbage bags were left in the hallway. Will not recommend and not stay there again.
Stayed 7 nights in Jun 2023
Response from Reservation Team on Jul 4, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards,

8/10 Good

Safiya

Stayed 7 nights in Jun 2023
Response from Reservation Team on Jul 23, 2023
Dear Safiya, We thank you for your wonderful review and hope to see you again very soon.

10/10 Excellent

dave, witham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely air-conditioned room, very comfortable bed, powerful shower, safe, hair dryer and beverages in room. Perfect for a night's getaway. Only problem was that the lift was out of order.
Stayed 1 night in Jun 2023
Response from Reservation Team on Jun 30, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cheap but cheerful
I had a very small‘double’ room in the basement, down one flight of stairs. The hotel acknowledged my request to avoid too many stairs and the alternative would have been a similar room on 6th floor (no lift). It was quiet, clean and with excellent air con. Fine for two nights and one person but tricky for two as bed pushed up against a wall. Very convenient for central London by bus or tube and close by Kensington Gardens, Kensington Palace. Bathroom good and shower effective. Breakfast rather basic but adequate in a tiny space. It was the best I could find with one week’s notice at under £140 a night with good quick access to central London
Stayed 2 nights in Jun 2023
Response from Reservation Team on Jun 24, 2023
Dear Audrey, We thank you for your wonderful review and hope to see you again very soon.

6/10 Okay

Collin

Traveled with partner
Disliked: Property conditions & facilities
The hotel provided the minimum required level of service and facilities. The room was very small, air conditioning produced a constant clicking sound, the tv remote only partially worked. There was only stair access, The carpets were stained and the hotel was in a semi refurbished state. On a better note: We arrived before the required check in time and was provided a available room, location was good and breakfast was also adequate. The lady that serviced the breakfast area was very kind and attentive and the most genuine staff member that we experienced. Unlikely to return
Stayed 3 nights in Jun 2023
Response from Reservation Team on Jun 18, 2023
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards, Reservation Team.

10/10 Excellent

claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, perfect location, very clean, and bedroom cleaned even when staying 2 nights. Would stay again
Stayed 2 nights in Jun 2023
Response from Reservation Team on Jun 16, 2023
Dear Claire, thank you for your feedback. We do hope we will see you again. Kind regards

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place at good price
Response from Reservation Team on Jun 12, 2023
Dear Stacey, thank you for your feedback. We do hope we will see you again. Kind regards

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023
Response from Reservation Team on Jun 4, 2023
Dear Guest, thank you for your feedback. We do hope we will see you again. Kind regards

6/10 Okay

Cristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel does not have a working elevator at the moment. My room was on the 4th floor and it was pretty frustrating that we had not being told about the fact. I was traveling alone, my room was on the 4th floor. Not much fun to carry heavy luggage all the wait up on the small staircase.
Stayed 6 nights in May 2023
Response from Reservation Team on May 30, 2023
Dear Guest, thank you for your feedback. We do hope we will see you again. Kind regards

4/10 Poor

John, Calgary

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No workable elevator in this hotel. Our room was on the 6th floor. Two 65 people carrying our luggage up 6 flights nearly killed us. We were told this after we paid for the room. We would have gone somewhere else if we knew this before we paid. The clerk said it was on their website. Check the fine print to see this! Room was very small, but it had been recently renovated. Stairway carpets ( all 6 flights are old and stained.
Stayed 2 nights in May 2023
Response from Reservation Team on May 18, 2023
Dear Guest, thank you for your feedback. We do hope we will see you again. Kind regards

8/10 Good

Scott

Liked: Cleanliness
I really liked the location of the property to many of the attractions I was looking to visit as well as proximity of the Underground. Coming from the US, was not aware of the slot by the door to put the room key to activate the electricity for the room. No one told me. I was not a fan of the size of the room, VERY small, very little storage. I hung a few clothes and the rest were put over the desk chair. I had to shuffle sideways down the bed if I wanted to get in the side or just crawl from the foot. Same with the bathroom, I literally had to straddle the toilet when I sat down because my knees went in to the wall. The free continental breakfast left much to be desired. Toast, fruit, yogurt, cereal, juice, coffee, tea..that was it.
Stayed 7 nights in May 2023
Response from Reservation Team on May 18, 2023
Dear Scott, thank you for your feedback. We do hope we will see you again. Kind regards

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, mediocre hotel
Great location, BUT...Broken elevator, stuffy room, extremely cramped. I wouldn't recommend the small room unless you're traveling alone and even then it's a stretch. Free breakfast was decent.
Stayed 5 nights in Apr 2023
Response from Reservation Team on May 16, 2023
Dear Guest, thank you for your feedback. We do hope we will see you again. Kind regards

8/10 Good

Jeffrey, granite bay

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Reservation Team on May 15, 2023
Dear Jeffrey, thank you for your wonderful feedback. We hope we will see you again.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property may need some renovation, but the location is excellent and the staff were all wonderful, especially Joseph, the receptionist who checked me in and was very helpful all the way through.
Stayed 7 nights in May 2023
Response from Reservation Team on May 13, 2023
Dear Luis, thank you for your wonderful feedback. We hope we will see you again.

10/10 Excellent

Ollie

Stayed 1 night in May 2023
Response from Reservation Team on May 12, 2023
Dear Ollie, thank you for your wonderful feedback. We hope we will see you again.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very central, good breakfast,
Stayed 9 nights in Apr 2023
Response from Comfort Inn Hyde Park on May 9, 2023
Dear David, Thank you for your wonderful review! We are glad you enjoyed your stay. Kind regards

2/10 Terrible

Anne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property close to tube
Stayed 16 nights in Apr 2023
Response from Reservation team on Apr 30, 2023
Dear Anne, thank you for your feedback. We do hope we will see you again. Kind regards,

4/10 Poor

Lorraine

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room on 5th floor and no working lift without prior notice. This was clearly not just happened but had been for a while. The hotel is unde some repairs or modifications and looks right shabby. Will not be back.
Stayed 1 night in Apr 2023
Response from Reservation team on Apr 28, 2023
Dear Lorraine, thank you for your feedback. We are really sorry to hear that you didn't enjoy the stay with us. There is no lift mentioned on our booking website, also, there is note, that higher floor are accessible by stairs. We are expecting a new lift to be installed. Kind regards,

8/10 Good

Vikram

Stayed 1 night in Apr 2023
Response from Reservation team on May 17, 2023
Dear Vikram, thank you for your feedback. We do hope we will see you again. Kind regards

8/10 Good

Thomas

Stayed 2 nights in Apr 2023
Response from Reservation Team on May 14, 2023
Dear Thomas, thank you for your wonderful feedback. We hope we will see you again.

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Recently renovated. You get what you pay for, not too shabby.
Stayed 1 night in Apr 2023
Response from Reservation Team on Apr 9, 2023
Dear Andrew, thank you for your positive feedback, we really appreciate that. We look forward to welcoming you again. Kind regards

6/10 Okay

Maryam

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very small and the bathroom was tiny but they were fairly clean. The elevator didn't work and we had to fly 4 floors every time we'd come back to our room. Walls are so thin we could hear the room next door's resident's phone notifications on vibration mode!!! Also we could clearly hear people talking in the street! So sleeping was challenging for us. The safe box accidentally got locked and we asked the staff twice to help us reset the code, they never showed up, both times they said after they are done with paperwork they will get it fixed!
Response from Reservation Team on Jan 6, 2023
Dear Maryam, thank you for your positive feedback, we really appreciate that. We are looking forward welcoming you again. Kind regards,

6/10 Okay

Merlin L

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basement room at basement price in Central London
The reception and check in was pleasant on New Year's Eve. We were assigned a basement level room. The lift was out of working order. The entire hotel is carpeted. The room is also carpeted and not a good fit for anyone with allergies to mold and mildew. The building and rooms need updated repairs.
Stayed 1 night in Dec 2022
Response from Reservation Team on Jan 5, 2023
Dear Guest, Thank you for taking the time to write this review. We will take your comments on board and will actively try to fix the areas that need a little more attention. Kind Regards, Reservation Team

8/10 Good

Wissam

Traveled with family
Room and bed small size No elevator
Response from Reservation Team on Jan 5, 2023
Dear Guest, Thank you for taking the time to write this review. We will take your comments on board and will actively try to fix the areas that need a little more attention. Kind Regards, Reservation Team