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Reviews of London Marriott Hotel Regents Park

4.5 out of 5
London Marriott Hotel Regents Park
128 King Henrys Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Anohni

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the overwhelming problem for this hotel, which was inviting in other regards, is the quality of the bedding. the polyester filled blankets are old and lumpy, the pillows were uncomfortable. because of this, the temperature in the room felt impossible to regulate. The room was otherwise attractive and the staff pleasant, but the blankets, pillows and the old sunken mattresses just made it impossible to get some sleep. in every other area this Marriott hotel was fine. the breakfast bar was pleasant and the barista makes a very nice cappuccino. the door staff were all accommodating and pleasant. Marriott simply needs to invest in new and higher quality bedding.
Stayed 4 nights in May 2024
Response from Kathy on May 13, 2024
Thank you for your feedback. I will pass your feedback to our management team.

8/10 Good

Sindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kathy on May 13, 2024
Thank you for your feedback.

2/10 Terrible

Dotun

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Poor quality breakfast service staffs.
Stayed 2 nights in Apr 2024
Response from Front desk Team on Apr 29, 2024
Thank you for your feedback. I will pass your feedback to our management team.

8/10 Good

AnaGloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A happening, busy hotel lobby, but rooms were quiet. Close to the tube, but in a nice, relatively quiet neighborhood. Restaurant was ok. Convenient. Food a bit salty. Not the best location for a first visit to London since it’s far from many tourist spots. Still, a nice hotel.
Stayed 7 nights in Apr 2024
Response from Kathy on Apr 25, 2024
Thank you for your feedback.

10/10 Excellent

Neeti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel !
Stayed 1 night in Mar 2024
Response from Kathy on Apr 16, 2024
Thank you for your feedback!

6/10 Okay

Tirion

Traveled with family and small children
We didn’t expect the Savoy Hotel but we did expect cleanliness. In the ice bucket was a long black hair and dust stuck to your fingers when touching it. Under the bed was food wrappers and crumbs. Breakfast was good although pancakes were not fresh. Good supply of towels in the room.
Stayed 1 night in Apr 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback and I have passed your feedback to the management team

8/10 Good

Tali Alsaigh

Room size is good but very dated, noisy air condition, missing bathroom accessories. Great location - Short walking distance from swiss cottage station. Nice pool. Good for families.
Stayed 2 nights in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

8/10 Good

Mustapha

Traveled with partner
Liked: Staff & service, property conditions & facilities
Rooms vey comfortable
Stayed 3 nights in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

6/10 Okay

Christopher Michael, Oak Harbor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros - staff was very friendly and helpful. Hotel was clean and classy on the inside. Area was quiet and tube was an easy walk to get to. Cons - Food was meh at best, especially for the price. Parking area had police posters saying all vehicles were at risk of theft, yet still ran £40 a day.
Stayed 7 nights in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

8/10 Good

philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great apart from not getting a bath ( as requested) for the room booked
Stayed 1 night in Mar 2024
Response from Kathy on Apr 5, 2024
Thank you for your feedback!

10/10 Excellent

Anshuman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean proerty
Stayed 1 night in Mar 2024
Response from K on Mar 5, 2024
Thank you for your feedback!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, well located.
Stayed 3 nights in Feb 2024
Response from K on Mar 5, 2024
Thank you for your feedback!

8/10 Good

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to get about London on the Underground
Stayed 2 nights in Feb 2024
Response from Kathy on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Georgina

Stayed 1 night in Feb 2024
Response from Kathy on Mar 22, 2024
Thank you for your feedback!

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Robert Allen

Liked: Cleanliness, amenities
Inexpensive breakfast
Stayed 12 nights in Feb 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Kei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than expected. The room is fully renovated and comfortable.
Stayed 2 nights in Feb 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
Stayed 1 night in Feb 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

6/10 Okay

Penny

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

2/10 Terrible

Emma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Would come back
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Sujib

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 11 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Robin

Traveled with family
Liked: Amenities
Well-appointed, modern, bustling lobby and common areas. A rank of London cabs at the ready out-front. Walking distance to Regents Park, the Swiss Cottage Tube stop. A well-equipped spa, indoor pool, and gym . Northwest London, relatively convenient side of London to get to and from Heathrow, not so convenient to Gatwick
Stayed 2 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1night stay
Lovely modern, spacious and clean room.
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Zaida

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Maddie

Liked: Cleanliness, property conditions & facilities, room comfort
Everything about this place was amazing apart from the chicken burger we were served was cold and pink! We complained straight away and were given another and a complimentary desert. Lovely staff, very helpful! However the price of parking here is ridiculous so if you can don’t drive/ park here!!
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Nicola

Liked: Property conditions & facilities
The hotel is in a great location near the tube. Shops nearby. Buffet breakfast very good. We booked a delux double room for two adults and two kids and it is not a family room it’s a double room so next time would choose a different room. Housekeeping only came at 5pm which was inconvenient although they a came earlier the day before. Would stay here again.
Stayed 3 nights in Jan 2024
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TVs need updating to smart TVs, The lift doors could do with some WD40 they were very slow and stiff. Othwr then that the stay was perfect and the staff were all very friendly and helpful. Breakfast was great and the restaurant served a decent steak
Stayed 2 nights in Dec 2023
Response from K on Feb 28, 2024
Thank you for your feedback!

2/10 Terrible

Gillian

Stayed 2 nights in Dec 2023
Response from K on Feb 28, 2024
Thank you for your feedback!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car park is too expensive.
Stayed 1 night in Dec 2023

4/10 Poor

Sandra

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Greta

Stayed 1 night in Dec 2023

10/10 Excellent

Gautam

Stayed 6 nights in Dec 2023

10/10 Excellent

Constantina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but not in the center
A bit far away from the tube and the central but good room and nice gym
Stayed 4 nights in Dec 2023

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Stayed 1 night in Dec 2023
Response from Kathy on Dec 5, 2023
Dear Philip,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

10/10 Excellent

Naeem

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 6 nights in Nov 2023
Response from Kathy on Dec 5, 2023
Dear Naeem,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

10/10 Excellent

Naeem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Nov 2023
Response from Kathy on Dec 5, 2023
Dear Naeem,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

6/10 Okay

Livia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel accommodations were very good and clean. The room was spacious and we were overall very pleased with our experience. However, on our last night there, there was a party of sorts happening at the hotel and the music was so loud that it made it very difficult for us to fall asleep, specially our daughter. When we called the reception around 11pm to complain about the noise we were given a "oh well" type of response and told the party would be done at 1am.
Stayed 4 nights in Nov 2023
Response from Kathy on Dec 4, 2023
Dear Michael,Thank you for your feedback and I have passed your message to our management team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kathy on Dec 4, 2023
Dear Michael,Thank you for your feedback.

6/10 Okay

Mohammed

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kathy on Nov 20, 2023
Dear Mohammed,Thank you for your feedback and I hope you gave had a wonderful stay with us.

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 15, 2023
Dear Sue,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

10/10 Excellent

Babatunde

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and affordable too.
Stayed 8 nights in Nov 2023
Response from Kathy on Nov 14, 2023
Dear Babatunde,Thank you for your feedback and I am glad that you have had a wonderful stay with us.Kind regards,

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Kathy on Nov 13, 2023
Dear A,Thank you for your feedback and I am glad that you have had a wonderful stay with us.

6/10 Okay

Katy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything looks lovely from the outside of the hotel. We picked it for the location, close to a hospital a relative was in so this was a very last minute booking. Lobby was immaculate but once we got the the room the carpet was quite stained and the pillows were horrendous. Didn’t sleep more than a few hours. We’d booked two nights but actually didn’t stay the second night because of the lack of sleep we got on the first night.
Stayed 2 nights in Oct 2023
Response from Kathy on Nov 7, 2023
Dear Katy,Thank you for your feedback and I am sorry to hear about that. I have passed your feedback to our Management Team and I hope to welcome you once again in the future.