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Reviews of Simply Rooms & Suites

4 out of 5
Simply Rooms & Suites
21 Avonmore Road, Kensington, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 215 out of 789 reviews" "
Rating 8 - Good. 355 out of 789 reviews" "
Rating 6 - Okay. 139 out of 789 reviews" "
Rating 4 - Poor. 42 out of 789 reviews" "
Rating 2 - Terrible. 38 out of 789 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tristan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
For the price, great.
Stayed 2 nights in May 2024

6/10 Okay

benjamin

Business traveler
Disliked: Cleanliness
Just OK needs a re vamp
The Hotel is in a good location for Olympia, I stayed here for one night. The staff were generally helpful and allowed me to check in an hour early. The place in general is a little tired and wasn't the cleanest hotel i've stayed in. lots of dust on the windows and the matress on the bed was really scuffed which you could feel through the sheets. The floors were really noisy in my room which was annoying for me and no doubt the room underneath. Facilities were ok and the kitchenette in my room was a bonus to cook food and breakfast. The pillows are terrible, super thin and abviosuly not been replaced in years. although i was given 3 of them so that was ample for me on my own. had i been sharing it would have been an issue. cant understand why such a small expense hasnt been taken care of given so many people on the reviews have mentioned this. My car was broken in to and my front window smashed on the road outside the hotel in the middle of the afternoon so if you're traveling by car use a multi story rather than park outside. Apparently not the first time its happened yet the Hotels CCTV that was directly outside the hotel wasnt working. Not the best stay for various reasons but an ok hotel for the price if you're visiting a show at olympia.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good for the money spent and in a central location. Tired property, firm bed and awful pillows
Stayed 1 night in Jan 2024

8/10 Good

Abir

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

JISEON

Stayed 4 nights in Nov 2023

6/10 Okay

Sara

Traveled with partner
Liked: Cleanliness, staff & service
The property was nice and so was the room, but it was not what we'd call luxury as described on the website. It was clean and th bed comfortable, but the pillows are poor. They are so flat that two even three is not enough for a truly comfortable night. Having said that we managed to sleep ok. For some reason the floor was very noisy, there was a cracking sound which sounded like something being dropped on the floor, whenever you moved. The shower was lovely and the towels nice and big. It was a pleasant stay and very close to Olympia where we'd been during the day. We'd probably stay again, but hopefully the pillows would be better.

4/10 Poor

Helen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a bit shabby and run down and everything is a little grim. The service is not great. I left my dirty towels on the floor to be changed, as instructed, and I got back to find that the cleaner had picked them up and hung them back up again. The person on duty did rectify this when I complained though. Dirty cups and glasses did not get changed. They did not have any hand towels. However it was otherwise well equipped with hairdryer, safe, fridge, tissues, sockets etc and the shower was very good and the room warm.
Stayed 2 nights in Nov 2023

2/10 Terrible

Alexander

Stayed 1 night in Nov 2023

6/10 Okay

Grace Marie, Doha

Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Could do better
Pros Helpful receptionist Close to Olympia Relatively quiet Cons No lift which is a nightmare with luggage Needs a good deep clean My fridge broke the first night Supposed to have free water but this was only the first night. Nothing else was refilled after the first night either
Stayed 2 nights in Nov 2023

6/10 Okay

Oluwaseyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice place to stay. Its quiet and comfortable. I also think they should assist customers in lifting their bags to the upper floors as there's no elevator in the building. I struggled with my box to the third floor and got my bag damaged because the stairs is also quite narrow. Water should be made available for every additional days booked. Being entitled to bottle water only at the first day doesn't encourage long staying customers.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cindy

Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful facilities
Stayed 1 night in Sep 2023
Response from M.Botrous on Oct 9, 2023
Thanks for your review. We are looking forward to seeing you again.

2/10 Terrible

James A.

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So let me start at the begging they make it look smooth. But the wait until your last day of staying there and they open one of my luggage that I actually leave in the room and was lock. Since they can’t steal anything from us since we left all the important things with us at all times. But I find my luggage open and was lock. I really not recommend to anybody to stay here. Your stuff won’t be safe.
Stayed 2 nights in Sep 2023
Response from M.Botrous on Oct 9, 2023
Thanks for your review. It is not allowed to leave your luggage at the room post the check out time 2PM. We had to move the luggage from the room to clean it for the next guest specially that we were fully booked.

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from M.Botrous on Oct 9, 2023
Thanks for your review. We are looking forward to seeing you again.

8/10 Good

colin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean. Good facilities in room.
Stayed 1 night in Sep 2023
Response from M.Botrous on Oct 9, 2023
Thanks for your review. We are looking forward to seeing you again.

10/10 Excellent

Orlando

Stayed 2 nights in Aug 2023
Response from M.Botrous on Oct 9, 2023
Thanks for your review. We are looking forward to seeing you again.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Fiona

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great value for a night while attending an event at the Olympia - for which the entrance was just a couple of minutes from the door! Room was small but clean and well equipped. It could possibly have used a little TLC on wobbly taps etc but not a problem at all for us. The staff were friendly and allowed us to leave our bags after check out. We'll definitely be looking to book again next time we attend an event at the Olympia.
Stayed 1 night in Jul 2023

4/10 Poor

Andrea

Traveled with family
Disliked: Cleanliness, staff & service
Convenient location, disappointing service
Twin room was of good size and seemingly in good condition. The location is quiet and convenient. However, we were in the half basement and the bathroom was dunk and there was plenty of black mold growing on the tiles. When I requested the staff remove it, they said they couldn’t, but offered to give me a cleaning spray to spray it myself (DIY). Also, the room backed reception and in addition to people coming and going, the staff and their children were loud past 11:00 pm. “Bonus” annoyance: wake-up siren at 1:20 am because a guest started smoking in one of the other rooms.
Stayed 6 nights in Jul 2023
Response from Mena Botrous on Aug 2, 2023
We have addressed your comments. Thanks

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Room comfort
It was extremely hot to the extent we had to leave and go elsewhere
Stayed 1 night in Jul 2023
Response from Mena Botrous on Jul 16, 2023
Thanks for your review

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!! Walking access to Attractions, shopping, restaurants and transportations. Olympia train station is 3 minutes walking. staff are great! rooms are clean and standard size for London. The area is safe for walking even at midnight if your arrival is after 11:00pm make special arrangements as is no desk attendant at night. Definitely I am coming back to London and stay in Simply Rooms and Suites.
Stayed 3 nights in Jul 2023
Response from Mena Botrous on Jul 16, 2023
Thanks for your review. We are looking forward to seeing you again.

2/10 Terrible

Eric

Disliked: Property conditions & facilities, room comfort
Terrible no blind fitted and spring poking out
I had to ask twoce over two days to have a room with a fitted blind or to have the blind actually installed in the room. Apparently a previous guest damaged, and in the whole of London they could bot get someone to fix the issue. The room I finally was moved to had springs poking out of mattress and was generally not great condition. Not even worth the cheaper price
Stayed 6 nights in Jun 2023
Response from Mena Botrous on Jul 11, 2023
Apologise. We have addressed your comments

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we needed for one night say for theatre trip. Very comfortable bed, walking distance to amentities, would stay again
Stayed 1 night in May 2023
Response from Mena Botrous on Jun 29, 2023
Thanks for your review. We are looking forward to seeing you again.

6/10 Okay

Rishab

Traveled with group
Liked: Cleanliness, staff & service
Only downside was the AC which kept turning off every 10 minutes.
Stayed 4 nights in May 2023
Response from Mena Botrous on May 25, 2023
Thanks for your review. We are looking forward to seeing you again.

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Mena Botrous on May 9, 2023
Would you kindly explain the particulars of your rating as we, the management, cannot understand the reasons for the low rating.

6/10 Okay

Joshua, Everett

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I would say that the summary of this hotel is "You really do get what you pay for." The staff was nice, no complaints at all about the service. If you go into your stay knowing what you're getting, then you should be fine. The shower wand holding clip was broken, I had to jam the wand into a weird position just to take a shower. I complained and the guy tried to fix it, but instead of replacing the broken piece he just glued the wand into place. However, where he did that made the water just go straight down, and there was no way to get under it. The hotel is a walk-up, so be prepared for steep stairs with your suitcases. The neighboring guest decided to smoke a joint on the last night of our stay. Thankfully they only had one. The bathroom sink did not have a flow regulator screen, so whenever you turn it on it sprays water all over the bathroom. I don't think anyone has swept under the beds in a very long time. They did not provide any washcloths. Two days into our stay they only gave us one hand towel. Four days in they didn't give us any. Apparently their supplier ran out? They gave us an additional full sized towel when we complained. The beds are hard and you can feel every single spring. The pillows are very thin. Again, for a budget hotel, it's not the worst I've seen, but definitely not a place I'll stay in again.
Stayed 7 nights in Apr 2023
Response from Mena Botrous on Apr 26, 2023
Thanks for your review.

8/10 Good

Benjamin, Bellingham

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The facility was relatively clean. The location was close to the London Book Fair venue. Decent shops in the area. The housekeeping was OK. No on-site amenities. I’d probably stay again if I go to the next London Book Fair but wouldn’t have terribly high expectations.
Stayed 4 nights in Apr 2023
Response from Mena Botrous on Apr 26, 2023
Thanks for your review.

6/10 Okay

SAMUEL

Stayed 1 night in Mar 2023
Response from Mena Botrous on Apr 26, 2023
Thanks for your review.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from M.Botrous on Mar 16, 2023
Many thanks for your review. We are looking forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant option near West Kensington/Baron's Court
Pleasant staff, comfortable room, convenient location, reasonable price.
Stayed 5 nights in Feb 2023
Response from M.Botrous on Feb 27, 2023
Many thanks for your review. We are looking forward to seeing you again.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for overnight stay for after an event...not the biggest room obviously but perfect for what I needed for the night. Would use again. Quick tip uf youre having to drive in the streets around are free 8pm-9am otherwise permit but you can buy up to 2 hours.
Response from M.Botrous on Feb 5, 2023
Thanks for your review. We are looking forward to seeing you again.

8/10 Good

MAURICE

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2023
Response from M.Botrous on Jan 19, 2023
Thanks for your review. We are looking forward to seeing you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from M.Botrous on Jan 19, 2023
Thanks for your review. We are looking forward to seeing you again.

8/10 Good

Kyle

Stayed 3 nights in Nov 2022
Response from M.Botrous on Jan 19, 2023
Thanks for your review. We are looking forward to seeing you again.

6/10 Okay

Bashar, Little Rock

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean but rating not as advertised. Definitely not 4 stars standards. They gave us a very tiny room on the fourth or fifth floor and no elevator. It is simply a relatively clean room to crash in nothing more.
Response from M.Botrous on Jan 19, 2023
Thanks for your review but the upper floor is a third floor and it is featured on Hotels.com that the hotel does not have a lift. We apologize but this is somethging we cannot avoid.

8/10 Good

LINDA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position and clean and tidy
The only problem we had is that i had requested a twin room and we had a small double so a bit of a small bed to share with a friend. Also only 1 bath towel, after spoeaking to reception had another towel. Everything worked properly eg hair dryer, shower, lights, kettle. Ideal property for the bus route to the Royal Albert Hall.
Stayed 1 night in Oct 2022
Response from Botrous on Oct 13, 2022
Many thanks for your review. We are looking forward to seeing you again.

10/10 Excellent

Charlotte

Stayed 1 night in Sep 2022
Response from Botrous on Oct 13, 2022
Many thanks for your review. We are looking forward to seeing you again.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, nearby food and grocery stores, and close public transportation
Stayed 3 nights in Sep 2022
Response from M.Botrous on Sep 26, 2022
Many thanks for your review

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay.. 1 minor issue, please get some decent pillows.
Stayed 1 night in Sep 2022
Response from M.Botrous on Sep 21, 2022
Thanks for your review

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation, people were friendly.
Stayed 3 nights in Jul 2022

2/10 Terrible

D

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from M.Botrous on Jul 14, 2022
Thanks for your review

4/10 Poor

Arnold

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Floor was dirty. Sheets were wrong size for the bed.
Stayed 1 night in Jun 2022
Response from M. Botrous on Jun 27, 2022
Thanks for your review. We have addressed your comments directly.

6/10 Okay

Hans Petter

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2022
Response from M.Botrous on Jun 30, 2022
Thanks for your review

4/10 Poor

D

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Deeply stained bed linen
We went to use the extra pillows in the wardrobe and they were in the worst state you could possibly imagine. Deeply stained and our bed pillows were in a similar state as well. There was no staff to complain to as reception was not manned during our stay and left them on the reception counter
Stayed 2 nights in Feb 2022
Response from Mena Botrous on Feb 28, 2022
We do apologize for the inconvenience. This has certainly happened accidentally as the housekeeper was a new comer. We have addressed your comments directly.

6/10 Okay

Craig

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable budget stay
Clean and comfortable stay. Would recommend as a budget option.
Stayed 1 night in Dec 2021
Response from Botrous on Jan 17, 2022
Thanks for your review

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Absolutely amazing stay! Staff were friendly and check-in was simple. Room was clean and bathroom was spotless. Transport links are amazing and you’re only a short walk into High Street Ken. Would definitely stay here again!
Stayed 2 nights in Dec 2021
Response from Botrous on Jan 17, 2022
Many thanks for your review

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic stay, staff were helpful and able to grant our every wish. Room was very clean and had everything we could possibly need. We would definitely stay again
Stayed 2 nights in Dec 2021
Response from M.Botrous on Dec 15, 2021
Many thanks for your review. It is always our pleasure to assist.