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Reviews of The Bent Arms

2 out of 5
The Bent Arms
98 High Street, Haywards Heath, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 113 out of 336 reviews" "
Rating 8 - Good. 137 out of 336 reviews" "
Rating 6 - Okay. 59 out of 336 reviews" "
Rating 4 - Poor. 21 out of 336 reviews" "
Rating 2 - Terrible. 6 out of 336 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff. The rooms were clean and comfortable, although a bit shabby. The pub was great and breakfast was excellent. We didn't eat dinner there but the reports on the pub's food were very good.
Stayed 1 night in Apr 2024

8/10 Good

Nick

Business traveler
Friendly and efficient.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice area and pub, I stay for business trips every now and again and it's comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice traditional pub atmosphere
Stayed 1 night in Dec 2023

8/10 Good

Paula

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Wiktor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Little gem
Fantastic old pub with great food and amazing breakfast- the best full English breakfast I’ve had for years. Room comfortable however road noise was quite loud
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Gareth

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice staff
Room Was a little dated but great staff, a nice atmosphere
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old hotel and pub. The food was good. The room was small but clean. The bath could use some modernizing and the bed could use a new mattress. The on site parking lot was fabulous. We would stay again
Stayed 4 nights in Oct 2023

8/10 Good

Basil

Stayed 1 night in Oct 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bent Arms Lindfield
The room was clean and functional, although a bit tired. The bed is comfortable with clean linen. Staff are friendly and helpful. Food very good with a decent sized portion. Really enjoyed the sticky toffee pudding.! A good selection of beers that are well kept. Looking forward to our next stay.
Stayed 3 nights in Oct 2023

8/10 Good

CHARLES

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Just the job
The Bent Arms was an ideal hotel for a reunion of three university friends. It is not luxury accommodation but does not pretend to be. Its clean and comfortable and the staff are friendly and helpful. The breakfast is good and the set course evening meal tasty, satisfying and exceptional value. There is plenty going on in Lindfield and the surrounding are for a long weekend.
Stayed 3 nights in Oct 2023

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
The staff were very friendly, and the village was lovely- close to 3 National Trust properties, which was our reason for going. The room was roadside. The road was very busy and that made the room noisy. The website states cooked or continental breakfast. There was not a continental breakfast, and even cereal was not readily offered as an alternative.
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy room and lovely food
Lovely stay, staff were very friendly and went out of their way to make me a pack lunch because I had to leave early and miss breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
My stay was good. All things were comfortable. The only thing that could have been better was the shower head kept falling down & wouldn't hold up properly. The room was comfortable, with enough room. The decorations was basic, but for the price the room was fine.
Stayed 1 night in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Maxine

Liked: Cleanliness, staff & service
Room bit tired . Breakfast excellent
Stayed 1 night in Sep 2023

8/10 Good

Paula

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, room comfort
Friendly pub accommodation
Excellent staff, rooms are getting tired especially the bathroom which need an update
Stayed 2 nights in Sep 2023

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are so incredible friendly and helpful. The pub is gorgeous and our room was comfortable. Its on a great location.
Stayed 1 night in Sep 2023

4/10 Poor

Alison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A room so bad it was almost funny.
The staff were lovely, and the food was fine. But the room was terrible. Tatty and dirty. The loo didn’t flush properly and the bed was really cheap. The corridors on the upper floors were full of old furniture, laundry bags and dirty dishes. As an added bonus, the room had a psychotic television- which turned itself on at 2am, and cycled through all the channels at full volume. (It did this twice!) We left early, and no one asked why- which doesn’t surprise me.
Stayed 3 nights in Sep 2023

4/10 Poor

Rupert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice Pub - Grim Accommodation
Whilst the pub and staff are lovely the accommodation is pretty dreadful. There is no air con and no fan. The window does not stay up easily and is dirty and rotting. The beds and pillows are too soft meaning on hot nights it is so uncomfortable. The bed is also too short (I am 6 foot) meaning you cannot stretch out easily without bashing the iron bed end. The shower curtain had mould growing on the inside (room 9). The corridor to the rooms on arrival was full of half empty pints of drink. Also laundry bags lay around in the corridor. The Wi-Fi does not work in the bedrooms. Overall it’s clear the owners do not think about the customers experience when staying as it shows very little investment in the rooms as they could be straight out of the 1980’s. It’s sad especially as the pub and staff are nice. Invest in the rooms and charge more would be my recommendation.
Stayed 2 nights in Sep 2023

8/10 Good

Stephen

Stayed 1 night in Sep 2023

6/10 Okay

martin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
2023 Overnight stay
Room was very dated and got filled with cooking smells from the pub kitchens. The bed was hard and uncomfortable. Also the bathroom only had a net curtain which hides nothing when the lights are on. However the staff were very good and accommodating.
Stayed 1 night in Aug 2023

4/10 Poor

Mudhafar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s very old and small building invested with insects
Stayed 1 night in Aug 2023

8/10 Good

Hossein

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service
I was very anxious about staying at this property after reading reviews and looking at current photographs of property online. When i arrived there was free parking behind the property, check in was quick and easy. As property is old has history the stairs up to my room were very narrow and steep but lady who checked me in asked if i needed help with carrying suitcase up the stairs, my daughter helped carry back up. The initial corridor to bedroom is dated but clean. My room was family room has double and single bed all very clean and newly decorated (Current pics online are old) the room is room but two windows you can leave open which we did i also took a fan. There was plenty of tea, coffee, milk. Fresh towels and shampoo. Conditioner, soap available. The single bed was lovely and comfortable Double bed was terrible best way i can describe like sleeping on a hard trampoline. We booked b&b as close to Southground on return parking us an issue when pub is busy but B&b are trying to sort this out currently. There is parking in local roads. Breakfast was included and was served by a very nice waiter who want out off his way to see we had what we wanted, extea toast, lovely fresh coffee, fresh orange juice, cereal etc on check out staff asked if i would be coming back i can say i will but double bed needs sorting out.
Stayed 1 night in Aug 2023

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Property conditions & facilities
Great service but shabby room
The room was not so good. The shower head constantly slipped down the retaining bar. After the first night the room was not made up.
Stayed 5 nights in Jul 2023

8/10 Good

Tim

Stayed 1 night in Jul 2023

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

richard

Stayed 1 night in Jul 2023

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
The History of the building made it a Unique Stay
Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Break
Hotel is great, staff are excellent, cannot do enough for you, food is good, accommodation is what you expect in a hotel of this age. Overall we enjoyed our stay.
Stayed 4 nights in Jun 2023

8/10 Good

Mike

Liked: Staff & service, room comfort
No fan in the room to get the air moving on such a hot night. Wall paper peeling off by radiator. In parts a general tidy up would be in order. NOW the good bits, staff very friendly, Food very Good, Service prompt. In general it had a very good atmosphere, old world feel to it and character which made the place a pleasure to stay in. Would stay there again if in the area. Thanks
Stayed 1 night in Jun 2023

6/10 Okay

Lesley

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The pub is lovely, the accommodation was a let down , it was absolutely boiling hot , there was no fan in the room and none were available , I couldn’t get hardly any water out of the cold tap , so very difficult to fill kettle or clean teeth , on first glance pub looked lovely but accommodation really was not up to scratch and I couldn’t sleep .
Stayed 1 night in Jun 2023

8/10 Good

Daphne

Traveled with partner
Liked: Cleanliness, staff & service
We enjoyed our stay at the Bent Arms. Everything was clean and the bed was comfortable but the room was very tired and due a refurb. However staff were very friendly and helpful, breakfast was very good, we didn’t get a chance to eat there as visiting family etc but food looked good when passing. Despite the room we would happily stay again and the fact our room was serviced daily was appreciated, not always done these days! So well done, it was good value and great location.
Stayed 4 nights in May 2023

6/10 Okay

Stuart

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Friendly staff / dated & tired hotel.
Staff were all very friendly. However our only engagement with them was at breakfast and it was disappointing to only hear on our third and final day what the breakfast menu was. To that point we hadn't been offered cereal, juice etc - only cooked breakfast which was excellent. Hotel desperately needs money spending on it with carpets worn through and bathrooms very dated. It's fine if you're just staying overnight / only need to bed, but not suitable if you plan spending longer periods in the room.
Stayed 3 nights in May 2023

10/10 Excellent

bryan

Stayed 1 night in May 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo Rtom3
I always love staying at The Bent, and whenever in the area will always keep my fingers crossed that I can stay there, and, if possible, in Room 3
Stayed 1 night in May 2023

6/10 Okay

Glenn, Lisburn

Traveled with partner
Liked: Staff & service
It is a lovely looking property and the bar/dining area authentic but the rooms really need updating. Wood chip wallpaper torn carpets. The rooms were clean and bedding fine. Food and staff really good no problems there. Very nice village.
Stayed 1 night in May 2023

4/10 Poor

Joseph

Liked: Cleanliness, staff & service
Friendly staff.
Stayed 2 nights in May 2023

10/10 Excellent

Marie

Stayed 1 night in May 2023

10/10 Excellent

T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This visit was fantastic, The room may be basic by some standards but was functional, comfortable and clean. The food was fantastic and the service could not be faulted. Warm and friendly with nothing too much trouble, indeed staff went above and beyond in helping us with a very demanding timetable. I would book again in a heart beat.
Stayed 2 nights in Apr 2023

4/10 Poor

pete

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tatty
Great pub but rooms old and tatty . Carpets worn to bits in dirty corridor . Noisy . Cold water tap a trickle only . I guess you get what you pay for .
Stayed 1 night in Apr 2023

4/10 Poor

Wendy

Disliked: Property conditions & facilities, room comfort
disappointing
our room was tiny, the carpet and lino in the "en suite" were filthy. Clean bedlinen but the double bed was too narrow for two tall people and the mattress felt past its best. we had such a bad first night that we did not stay for the second. the bathroom was a narrow corridor and the shower had a curtain. only plus was the breakfast which was freshly cooked with god coffee.
Stayed 2 nights in Apr 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hols
Very oldie worldie looking pub Staff were very friendly helpful and curteous Went beyond what was required Made you feel welcome
Stayed 3 nights in Mar 2023