Exterior

Reviews of The Pillar Hotel

4 out of 5
The Pillar Hotel
19 Brent Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 151 reviews" "
Rating 8 - Good. 41 out of 151 reviews" "
Rating 6 - Okay. 17 out of 151 reviews" "
Rating 4 - Poor. 9 out of 151 reviews" "
Rating 2 - Terrible. 1 out of 151 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 18, 2024
Dear Mr Harris,Thank you for your another visit and review.It is a great pleasure for us to host you and we are looking forward to your next arrival.Kind regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 26, 2023
Dear Mr Beasley,Thank you for choosing The Pillar Hotel once again. Your satisfaction means a lot to us. We are looking forward to your next stay.Kind regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 26, 2023
Dear Mr Beasley,Thank you for choosing The Pillar Hotel once again. Your satisfaction means a lot to us. We are looking forward to your next stay.Kind regards

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front Office Manager on Dec 5, 2023
Dear Sara,Thank you for reviewing The Pillar Hotel. It is a great feeling for us to know that you enjoyed your stay and gave it the highest possible mark. We are hoping to see you again, soon.Kind regards

10/10 Excellent

Sara

Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 4, 2023
Dear Sara,Thank you for your kind review after your stay at The Pillar Hotel. It is a great news for us to learn that you enjoyed your stay. We are hoping to see you again, soon.Kind regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 6, 2023
Dear Mr Beasly,Thank you for taking your time to review The Pillar Hotel London. It's a great news for us to learn that you enjoyed your stay thoroughly. We are looking forward to your next visit.Kind regards

10/10 Excellent

Joel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay. Clean and nice and convenient location. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 6, 2023
Dear Mr Moskowitz,Thank you for visiting and reviewing The Pillar Hotel London. We are glad to learn that you had a great stay overall and highlighted our housekeeping department. We are looking forward to hosting you again in the future.Kind regards

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 30, 2023
Dear Glenda,Thank you for your kind review following your stay. We are looking forward to welcoming you back at The Pillar. Kind regards

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 30, 2023
Dear Mr Shmulewitz,Thank you for your recent visit and a very generous feedback. We are looking forward to hosting you again.Kind regards

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Front Office Manager on Oct 25, 2023
Dear Mr Shmulewitz,Thank you for your recent visit and a very generous feedback. We are looking forward to hosting you again.Kind regards

8/10 Good

Frederick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 23, 2023
Dear Frederick,Thank you for your recent stay at The Pillar Hotel. We are pleased to learn that your stay was pleasant. Our team is looking forward to welcoming you back anytime!Kind regards

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 13, 2023
Dear Mr Lieberman,Thank you for your recent stay and for leaving us a review. We are glad to hear that you enjoyed your stay and looking forward to hosting you again. Kind regards

8/10 Good

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really quaint and nice. Friendly service. Nice lounge and tea room.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 15, 2023
Dear Leah,Thank you for staying with us and leaving a nice review. Positive feedback is what motivates our team the most. We are looking forward to hosting you again!Kind regards

10/10 Excellent

Kristjon

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 19, 2023
Dear Kristjon,Thank you for staying at The Pillar Hotel London. We are pleased to hear that you enjoyed the whole experience. Hopefully we will see you again in the near future.Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel kosher breakfast
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Sep 11, 2023
Dear Guest,Thank you for staying at The Pillar Hotel London.We are glad to learn about your satisfaction and looking forward to your next visit.Kind regards

10/10 Excellent

Jason

Stayed 1 night in Aug 2023
Response from Front Office Manager on Sep 27, 2023
Dear Jason,Thank you for choosing and reviewing The Pillar Hotel London. We are glad that you enjoyed your stay and looking forward to your next visit!Kind regards

10/10 Excellent

Michael, Los Angeles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Nicest kosher hotel in London. Plenty of parking and easy access to public transportation. Just up the street are numerous eateries. Lots of kosher options in the area and synagogues. Kosher breakfast is not included with the Expedia rate and is 20 pounds PP daily.
Stayed 5 nights in Aug 2023
Response from Front Office Manager on Sep 1, 2023
Dear Michael,Thank you for your recent stay at The Pillar Hotel London. Hosting you was a pleasure for our whole team and we are looking forward to seeing you again!Kind regards

10/10 Excellent

Michael, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pillar Hotel is by far the best kosher hotel in Northwest London. Located along several bus routes, traveling around is very easy. The Hendon Underground stop is a close ten minute walk. The hotel offers a kosher breakfast. This is not included when booking through Expedia. Breakfast is 20 pounds PP daily. Better to walk up the street one of the local kosher eateries. The hotel offers no other meals, not even Shabbat. They will set up a fridge for you as well as a hotplate and place settings, but you must provide your own food. Parking is plentiful, the property quiet and idyllic and the staff very helpful and friendly. An excellent stay overall.
Stayed 1 night in Aug 2023
Response from Front Office Manager on Aug 29, 2023
Dear Michael,Hosting you was a great pleasure for all our team and we are flattered to receive such compliments. They give us motivation to improve our standards even further. We are looking forward to your next stay at The Pillar!Kind regards

6/10 Okay

Nanette

Stayed 3 nights in Aug 2023
Response from Front Office Manager on Aug 11, 2023
Dear Nanette, Thank you for your recent stay at The Pillar.We are glad to see to you were overall satisfied, but the mark '6' also indicates there is a certain room for improvement. We will appreciate if you could message us a detailed feedback via Expedia message centre.The Pillar Hotel is looking forward to hosting you again.Kind regards

8/10 Good

Kevin

Stayed 8 nights in Jun 2023
Response from Front Office Manager on Aug 10, 2023
Dear Kevin,Thank you for staying at The Pillar and leaving that review. We are delighted to hear that you enjoyed your stay and will strive to improve our services even further.Kind regards

10/10 Excellent

Arlene

Stayed 5 nights in Jun 2023
Response from Front Office Manager on Aug 10, 2023
Dear Arlene,Thank you for staying at The Pillar Hotel. We are delighted to understand that you enjoyed your stay thoroughly. The Pillar Hotel is looking forward to hosting you again.Kind regards

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Front Office Manager on Aug 11, 2023
Dear Arlene,Thank you for staying at The Pillar Hotel. We are delighted to understand that you enjoyed your stay thoroughly. The Pillar Hotel is looking forward to hosting you again.Kind regards

6/10 Okay

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was not aware that it was a kosher hotel which meant that I could not have a barrista coffee on Saturday. I did not feel a cold breakfast was worth £20. On my second day I went into Hendon to get a hot meal and proper coffee
Stayed 1 night in Jun 2023
Response from Front Office Manager on Aug 11, 2023
Dear Pamela,Thank for staying at The Pillar and leaving that review.Our hotel is kosher friendly, but Guests from all over the world are welcome to visit and we are receiving an excellent feedback from them regularly.The breakfast at The Pillar offers a rich selection of buffet items with Kosher deli positions amongst them, as well as artisan pastries and fresh juices. We are sorry that despite all positives, we were not able to make you fully satisfied from your stay. The Pillar Hotel is hopeful to see you again in the near future and our staff will do their best to improve the ultimate rank.Kind regards

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful haven in North London
Beautiful quiet haven. We spent some time in the courtyard, the beautiful weather was perfect for it. The staff were extremely friendly and accommodated an early check in as we were tired from travelling and arrived early in the morning. This was really appreciated. It is within 30 minutes of Luton airport and 20 minutes to Ally Pally and 5 minutes walk to the Underground so ideal for a short stay. There were plenty of bars and food places within a 10-15 minute walk. It is located withinin a beautiful area of London. Would highly recommend for a quiet few days away.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Aug 10, 2023
Dear Sandra,Thank you for your stay at The Pillar Hotel.Our Team is always giving their best and it is a great feeling to read such a review afterwards.The Pillar Hotel is indeed a greatly located place with excellent facilities and links and we are happy to hear that our Guests have similar impressions.We would love to have an opportunity of hosting you again.Kind regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Pillar for 1 week. Great experience.
Stayed 7 nights in May 2023
Response from Front Office Manager on Aug 11, 2023
Dear Adam,Thank you staying at The Pillar and leaving the review.Hosting you was a pleasure for us and we are looking forward to welcoming you again!Kind regards

10/10 Excellent

Michael

Stayed 2 nights in Apr 2023

10/10 Excellent

MENACHEM

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2023

10/10 Excellent

malkah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very unique as the building was built around 1893 so the courtyard and the outside and certain structures held that beauty, while the rooms were clearly updated with modern bathrooms and beds and flooring. The beds and pillows were extremely comfortable. We had a fridge in our room too. We would definitely stay here again!
Stayed 2 nights in Mar 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Kenneth

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel
Decent hotel. Depends what you're looking for. In a very residential area. Not a lot of activity in the area. A very good location if it is important to be near kosher facilities and synagogues. If you into touring in London - a bit out of the way. Rooms are somewhat spartan. A beautiful building and very nice grounds.
Stayed 4 nights in Sep 2022
Response from Front Office Manager on Aug 11, 2023
Dear Michael,Thank you for staying with us and sharing your feedback.We are delighted to see you highlighting our peaceful atmosphere and great location with links to the Jewish Community landmarks. We are looking forward to seeing you again at The Pillar!Kind regards

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place , very good memory . Staff great.
Very impress with the hotel , cleanness , service and location.
Stayed 2 nights in Jul 2022
Response from Front Office Manager on Aug 11, 2023
Dear Ali,We are grateful for your stay and such a favourable review. Our Reception and Front Desk teams are always ensuring maximum standard and comfort is provided to every Guest. Top mark reviews are motivating us to continuous improvements.We would be honoured to host you again at The Pillar in the near future!Kind regards

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, uncomfortable with other patrons
This is a beautiful hotel and the rooms are wonderful and comfy. The staff are top notch as well. The reason for the lower rating is perhaps something the hotel may not have much control over, but that is very noticeable. I love going learning about different cultures in my travels. It is clear that this hotel is also connected to a Jewish community organization which I think is wonderful. I just wish that the other patrons helped us feel more welcomed. At breakfast, my wife and I were often stared at by other patrons or looked down upon.
Stayed 2 nights in Jul 2022
Response from Front Office Manager on Aug 11, 2023
Dear Guest,Thank you for staying at The Pillar Hotel.We are delighted to see that you enjoyed our facilities and interaction with the staff. At the same, we are extremely sorry to hear that there was a reason which has eventually disfigured your stay and led to a lower review score. Please rest assured that everyone is more than welcome to stay at The Pillar Hotel, regardless his national or religious allegiance.We are hoping to see you again at The Pillar anytime soon!Kind regards

10/10 Excellent

Mark

Stayed 1 night in Jul 2022

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with character
Lovely hotel in a central location. Very nice garden to relax in.
Stayed 1 night in Jun 2022

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

JEFFREY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel in Hendon. The rooms are very nicely done with comfortable beds, very nice bathrooms, and good climate control. There is a nice kosher breakfast served daily in the lounge. The staff are helpful and polite.
Stayed 10 nights in Apr 2022

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Ilana

Traveled with partner
Disliked: Amenities
Very clean updated and comfortable room Convenient location for our kosher needs pleasant staff
Stayed 3 nights in Mar 2022

4/10 Poor

ramin

Business traveler
Overestimated
They call it 4 stars hotel but looks like they are charging only like a 4 stars Understaffed and tiny rooms
Stayed 2 nights in Nov 2021

10/10 Excellent

Ivan

Stayed 7 nights in Oct 2021

4/10 Poor

David

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very helpful and had all the amenities i needed
Stayed 2 nights in Jul 2021

10/10 Excellent

Jacobs, Manchester uk

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A slice of of old England in the heart of modern London. Spotlessly clean, friendly staff and a good breakfast. See you again soon.
Stayed 3 nights in Aug 2020

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel and it’s set up, it’s cozy and comfortable although this time my mattress was not so comfortable. Maybe I could have had it changed if I had asked but didn’t get round to doing it. Some ground floor rooms give on to the street which limits how much you can leave the window open.
Stayed 11 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL EXPERIENCE WITH VERY POLITE AND SERVING EMPLOYEES. THE BREAKFAST WAS TERRIFIC AND AFFORDABLE
Stayed 7 nights in Jan 2020